SERVPRO of Marietta West: What to Do Until Help Arrives - Fire Damage
If you suffer a fire loss time is of the essence. Call the team that is faster to any size disaster and can make it "Like it never even happened."
Fire damage can be severe and how you respond to it dictates the success and expediency of a fire restoration project. The first 48 hours after a fire damage can make the difference between restoring versus replacing your property and personal belongings. SERVPRO of Marietta West can help prevent fire damage from creating long-term problems and get you back into your home quickly and safely. SERVPRO of Marietta West responds with mitigation services ranging from fire, smoke and soot removal, document restoration and contents restoration including scoping, inventorying and documenting claims for insurance providers like State Farm, Metlife, Farmers, The Hartford and many others. These services help ensure your property, belongings and memories are restored to preloss condition when possible.
SERVPRO of Marietta West is available 24-hours a day, 365 days a year to help you regain control quickly!
What You Can Do Until Help Arrives
- Limit movement in the home to prevent soot particles from spreading and additional damage from occurring. Walking from one room to the other can track soot and smoke particles into non-affected areas, so keep foot traffic in damaged areas to a minimum and be mindful of what you touch with your hands.
- Place clean towels or old linens on rugs and high traffic areas and upholstery. This can help prevent the aforementioned transfer of soot and smoke particles into non-affected areas.
- Coat chrome faucets, trim and appliances with petroleum jelly or oil. This protective coating can help prevent oxidation, rust, and corrosion that could take place as a result of soot and smoke particles that come in contact with chrome fixtures or building materials.
- Place aluminum foil or wood blocks between furniture legs and wet carpet. This can lessen the likelihood of fire/water damage to both the furniture and the carpet.
- Do not wash any walls or painted surfaces. Washing walls could cause smearing and/or set the smoke smells into building materials like drywall making restoration more difficult, time consuming, and expensive.
- Do not shampoo carpet or upholstery. Shampooing carpet or upholstery could cause smearing and/or set the smoke smells into building materials like carpet and upholstered furniture and window treatments making restoration more difficult, time consuming, and expensive.
- Do not clean any electrical equipment. Smoke and fire damage electronics pose a real fire hazard and should not be turned on without a thorough cleaning, preformed by a competent restoration specialist who has specialized training and tools intended for the restoration of electronic devices.
- Do not send clothing to a dry cleaner since improper cleaning may set smoke odor.
A back-draft of emotions can overcome homeowners after a fire ravages their home. Fear, uncertainty, stress and doubt about the future of the property can seem overwhelming to the homeowner long after the flames have been extinguished and the smoke has cleared.
So after the first wave of heroes (the Marietta Fire Department) have rescued the property by extinguishing the fire, let SERVPRO of Marietta West help you restore it. With our IICRC certified training for employees, an industry leading rapid response time, utmost professionalism, cutting-edge technology and open communication, we strive to restore not only the homeowner’s property, but the homeowner’s peace of mind, as well.
SERVPRO System Services - Residential & Commercial
So, before you risk doing further damage by attempting to clean up the fire damage yourself, call the fire damage cleanup and restoration professionals at SERVPRO of Marietta West, we have worked for over fifteen years to help make fire damage “Like it never even happened.”
Different Types of Commonly Found Smoke Damage:
- Wet Smoke - Low heat, smoldering, pungent odor, sticky, and smeary. Smoke webs are more difficult to clean. Examples include plastic and rubber fires.
- Dry Smoke - Fast-burning, high temperatures; heat rises, therefore smoke rises. Examples include paper and wood fires
- Protein Fire Residue - Virtually invisible, discolors paints and varnishes, extreme pungent odor. Produced by evaporation of materials rather than from a fire.
- Fuel Oil Soot - While “puff backs” can create havoc for homeowners, SERVPRO of Marietta West professionals can, in most cases, restore the contents and structure quickly.
- Other Types - Special loss situations require special care. Examples include tear gas, fingerprint powder, and fire extinguisher residue
Our staff is highly trained in property damage restoration for both residential and commercial properties. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:
Floors, furniture, walls, etc. are particularly susceptible to water damage. Water can be invasive and can quickly spreading throughout your property, being absorbed into the aforementioned items. SERVPRO of Marietta West will arrive quickly and starts the water extraction process almost immediately.
Check out some of our previous customers Before & After Fire Restoration Photos: “Fire Restoration Project in Marietta, GA - Staircase”; “Fire Restoration project in Marietta GA - Living Room & Fireplace”; “Fire Restoration project in Marietta GA - Home Gym”; “Kitchen Fire”; “Fire & Smoke Damage In Family’s Living Room”; “Amazing Masonry Work On Fire Damage Home”; “Living Room Fireplace”; “Soot Damage From Minor Home Fire”
If you enjoyed this fire restoration blog take a look at some of SERVPRO of Marietta West’s Related Fire Restoration Blogs: “Smoke Alarms Save Marietta Lives”; “Keep Marietta’s Fall Fire-Free”; “Georgia Fire Statistics as Reported by the National Fire Incident Reporting System”; “Removing Smoke and Nicotine Odors from your Cobb County Home”; “SERVPRO’s Fire, Soot, and Smoke Cleaning Process For Your Marietta Home”; “How to Handle a Fire Loss in Kennesaw, GA”
Emergency Water Extraction in Kennesaw, GA
We is here to help and is faster to any size disaster. When water damage happens, time is of the essence...better call SERVPRO of Marietta West!
SERVPRO of Marietta West provides emergency water extraction, drying and restoration services, 24-hours a day seven days a week, to the greater Kennesaw and Marietta, GA area. That means when your toilet overflows late one evening, or a tree falls on your home in the middle of the night, or how about your septic or sewage system backs up Thanksgiving morning and you are expecting guests that evening for Thanksgiving dinner...it’s time to call SERVPRO of Marietta West. We are the company Kennesaw, Marietta and greater Atlanta area homeowners can call to make it “Like it never even happened.” We are your trusted, locally owned and operated water, fire and mold restoration company. Water restoration can be a long, arduous process but it doesn’t have to be; Call SERVPRO of Marietta West, the professionals that are faster to any size disaster.
Water damage happens...When it does call SERVPRO of Marietta West (770) 428-5467
Here are a few things you can do while help is on the way:
- If safe to do, shut off the water source. If you are unable to locate or turn off the water source, SERVPRO’s highly trained water restoration technician can assist you with this.
- If safe to do so, turn off electrical power at the circuit breakers in areas that are affected by the water loss. If you are unable or feel uncomfortable with turning off the power, again SERVPRO’s highly trained water restoration technician can assist you with this.
- Remove as much excess water as possible through mopping and blotting.with towels. If available a shop-vac rated for wet-dry use, or a submersible pump can come in very handy when standing water is involved, assuming you are trained in the safe use of these tools.
- Aluminium foil or wood blocks can be placed between wet carpet and furniture legs or feet to prevent additional damage to both the furniture and possibly the carpet.
- Valuables, medications, and other sensitive items should be moved to a safe dry place. Such items include paintings, sculptures or other art objects, computers and other electronic devices, food products and personal files or documents.
- Do not enter any affected areas if electrical switches, outlets, electrical equipment or circuit breakers are exposed to water. All precautions should be taken to avoid electrical shock hazards.
- Do not use your household vacuum cleaners to remove water unless rated for both wet and dry use. This could cause damage to the vacuum cleaner or even worse, electrical shock to the user.
- Do not turn on ceiling fans or lights if the ceiling is wet. This could cause an electrical short and become a major fire hazard.
- Do not enter rooms where ceilings are sagging from retained water. The ceiling could give way at any moment and cause you bodily harm.
When it comes to water damage, time is often of the essence. If you or someone you know has recently experienced a water loss, don't hesitate to contact SERVPRO of Marietta West here or give us a call (770) 428-5467. We have live operators answering our phone 24-hours a day, 7 days a week, including all major holidays.
ASD - Applied Structural Drying Technician
RRRP - Lead-Based Paint Activities and Renovation
WRT - Water Damage Restoration Technician
ECTP- Employee Certification Training Program
SERVPRO of Marietta West is one of the most trusted names in the water restoration industry. You can take our word for it, or see what some of our customers have to say about SERVPRO of Marietta West: Google My Business Reviews, Facebook Reviews, BBB A+ Accredited Business Reviews
Looking for more information on the water mitigation & restoration process, check out some of our related Water Damage Restoration Blogs: “SERVPRO of Marietta West’s 1-4-8 Service Response Guidelines”; “What to Expect When You Call SERVPRO of Marietta West”; “Residential Drying and Water Mitigation Preformed on Powder Springs, GA Home”; “Refrigerator Supply Line Causes Residential Water Loss in Marietta, GA”
Refrigerator Supply Line Causes Residential Water Loss in Marietta, GA
Your home is likely you largest investment. Le SERVPRO of Marietta West protect your investment and make water damage "Like it never even happened".
Water damage can happen when you least expect it, so when it does, call the restoration professionals that are faster to any size disaster. SERVPRO of Marietta West knows that when it comes to water damage, a quick response can be the difference between a minor drying/restoration project, and a major inconvenience that leaves you living out of a suitcase for several weeks. That’s why SERVPRO of Marietta West is available 24-hours a day, seven days a week and can provide emergency services within a couple hours of notification. Whether your home’s crawl space is in need of emergency water extraction, your bathroom has suffered a sewage backup or any number of water damage related emergencies, SERVPRO of Marietta West will answer your call, ready to make it “Like it never even happened.”
*The following is a synopsis of the services SERVPRO of Marietta West performed for a Powder Springs, GA customer. SERVPRO believes strongly in our customers' rights to privacy and would never publish any materials related to the service we’ve performed for our customer, without their express written consent. This homeowner was gracious enough to authorize SERVPRO of Marietta West to share their experience working with us, and for that we are very thankful.
Cause of Loss & Property Description: Recently a local Marietta homeowner called SERVPRO of Marietta West early one morning with an emergency water extraction call. The four bedroom, two bathroom home was built in the late 1980’s and was located in the Fainview Farm subdivision in Marietta, GA. The brick home consisted of two levels and a low clearance crawl space. The homeowner woke up to find that their newly installed refrigerator had leaked water throughout the kitchen, through the floor and into the crawl space. The ice maker water supply line was installed improperly and leaked for over 12 hours. SERVPRO of Marietta West arrived on-site shortly after our customer’s initial call, ready to start drying, mitigating, and restoring the homeowner’s property to preloss condition.
Kitchen Restoration: The kitchen measured fifteen and a half feet by twelve feet with nine foot ceilings. The hardwood floors under and around the refrigerator were affected by class 2-grey water, which meant that approximately 10% or fifteen square feet of flooring would need to be removed, bagged and disposed of properly. The affected area and materials were treated with antimicrobials and professional cleaning products like Sporicidin Disinfectant Spray or Benefect Disinfectant Solution, to prevent future mold growth. The contents of the room were unaffected but were sanitized as a precaution, to prevent cross contamination to non affected areas and were stored on sight. Two Airmax air movers and a single low grain refrigerant dehumidifier was used to dry the structure and building materials, in the kitchen, to preloss conditions and to IICRC S500 Standards.
Crawl Space Restoration: The crawl space measured three feet tall, twenty-two feet long by six and a half feet wide with concrete substrate and was considered an unconditioned space. Water from the refrigerator leak penetrated the hardwood floors and subfloor in the kitchen and pooled in an area in the crawl space below. Water in the crawl space was quickly and safely extracted using SERVPRO of Marietta West’s powerful truck mounted vacuum extractor. Around twenty-five square feet of insulation was saturated by class 2-grey water during the water loss and would have to be removed, bagged and disposed of properly. The crawl space was treated using antimicrobials and professional cleaning products to prevent future mold growth and two low profile air movers and a low profile LGR dehumidifier were strategically placed to dry the crawl space to preloss condition.
SERVPRO of Marietta West 24/7 Emergency Water Restoration
When water damage happens we understand that you may be feeling confused, stressed and unsure of what to do. This is when you need guidance from the experts. SERVPRO of Marietta West is Here to Help. From the first phone call, our knowledgeable customer service professionals will ask questions to best assess how much damage is there and determine what equipment and supplies they will need. SERVPRO of Marietta West has a 2 hour response time, but in most cases we will arrive in 1 hour.
Questions you will be asked:
- Your name and contact information
- Your insurance information
- The street address of the property where the damage is located
- When did the damage occur
- What caused the damage (if known)
- If the damage is caused by water, has the water been turned off?
- Has the electricity been turned off? (if necessary)
SERVPRO is a Preferred Service Provider for Most Major Insurance Companies
SERVPRO of Marietta West’s highly trained and professional restoration team, will help you navigate all of the twists and turns that can come with restoring your home or business after water damage and can help you regain control of the situation. Upon notification, SERVPRO of Marietta West can have technicians on-site within an hour, in most cases, ready to start the drying process so that your life can get back to normal. If your home or business has suffered water damage, give SERVPRO of Marietta West a call today! SERVPRO of Marietta West works hand in hand with insurance companies like State Farm, Metlife, Farmers and The Hartford to make sure that all steps are taken, to get your home back to normal. We also have a great working relationship with our local insurance claims adjusters and agents.
Check out some of our related Water Restoration Blogs:”What to Expect When You Call SERVPRO of Marietta West” "Why does your Kennesaw basement flood?"; "How to Dry Hardwood Floors in Cobb County GA"; "Faster to Any Size Water Disaster"; "Top 5 Causes of Water Damage in Fair Oaks, GA"; "Flooded Basement in Marietta, GA"
Checkout some of our related Water Restoration Before & After Photos: “Significantly Water Damaged Basement in Kennesaw, GA”; “Office Break Room”; “Popcorn Ceiling with Water Damage”; “Bathroom Flooded by Water From Exterior of Home”
What to Expect When You Call SERVPRO of Marietta West
Call SERVPRO of Marietta West 24-hours a day. Commercial water restoration is serious business and we are always here to help!
SERVPRO of Marietta West is available 24 hours a day for emergency services. When dealing with an emergency, whether water, fire or storm, timing is of the essence. Any delay can increase the amount of damage and the time your home or business will be under construction.
We understand you may be feeling confused, stressed and unsure of what to do. This is when you need guidance from the experts. SERVPRO of Marietta West is Here to Help. From the first phone call, our knowledgeable customer service professionals will ask questions to best assess how much damage is there and determine what equipment and supplies they will need. SERVPRO of Marietta West has a 2 hour response time, but in most cases we will arrive in 1 hour.
Questions you may be asked:
- Your name and contact information
- Your insurance information
- The street address of the property where the damage is located
- When did the damage occur
- What caused the damage (if known)
- If the damage is caused by water, has the water been turned off?
- Has the electricity been turned off? (if necessary)
What to Expect From Our Technicians
When our certified technician arrives at your home, they will first walk through and assess the damaged area(s) and determine what action is necessary. They will then go over the process with you, at which point you will authorize the work to be performed. The technician will then start the extraction process, if the damage is caused by water. If demolition is required, that will be done at this time. Equipment such as, dehumidifiers, air scrubbers and fans may be strategically placed throughout the area. If there are hardwood floors affected, a mat system may be used to attempt to dry the hardwoods instead of removing them, saving you or your insurance company time and money for costly repairs. The technician will then set up a time for the following day to inspect the area to insure the drying process is going properly or make any necessary changes. We understand this process can be stressful, however; please leave the machines running at all times. Once the affected area(s) have been dried to IICRC and SERVPRO standards, your technician will remove all of the equipment and
SERVPRO of Marietta West is Locally Owned with National Resources
We live and work in this community, we are probably your neighbor! We are proud to be part of the Atlanta community. SERVPRO of Marietta West is close by and ready to respond to your fire emergency.
Let SERVPRO of Marietta West be your trusted emergency restoration company!
Our team of certified technicians are here to help you regardless of the amount of damage to your home. We are here for you 24 hours a day, 7 days a week to help you get back to pre damage condition. From the beginning stages to the final construction, we want to help make it “Like it never even happened”. Call us at (770) 428-5467 or click here to have our knowledgeable staff contact you.
Here are several water restoration before & after photos from past work for commercial clients: "Office Space Water Loss From Outside Water"; "Emergency Water Cleanup in Marietta GA"; "Significantly Water Damaged Basement in Kennesaw, GA"; "Office Break Room"; "Popcorn Ceiling with Water Damage"; "Living Room That Required Total Removal of Flooring"
*Check out some of our previous water restoration blogs: "Residential Drying and Water Mitigation Preformed on Powder Springs, GA Home"; "SERVPRO of Marietta West's 1-4-8 Service Response Guidelines"; "Why does your Kennesaw basement flood?"; "How to Dry Hardwood Floors in Cobb County GA"; "Top 5 Causes of Water Damage in Fair Oaks, GA"; "Flooded Basement in Marietta GA"
Frequently Asked Questions About the Certified: SERVPRO Cleaned Program
Call SERVPRO of Marietta West today if you need help reopening your business and are interested in a proactive cleaning plan.
The world has changed what it means to be clean, so let customers and employees know that SERVPRO of Marietta West, Georgia’s best choice in cleanup and restoration, has sanitized, disinfected and treated highly touchable surfaces at your business. SERVPRO of of Marietta West wants you to feel comfortable in your place of business. That’s why the nation’s #1 choice in water restoration, can now provide you with proactive cleanings, a higher cleaning standard for the recent trying times everyone is adjusting to. Look for the Certified: SERVPRO Cleaned seal outside all participating locations, and you can rest at ease knowing the facility has been cleaned, disinfected and sanitized by the best in the business. For more details, visit www.SERVPROmariettawest.com/contact/contactus
The Certified: SERVPRO Cleaned (CSC) program is designed to provide our communities with a way to know that a structure has been cleaned, sanitized and disinfected to minimize harmful pathogens. If a structure is sanitized and disinfected as part of the CSC program, a window decal shield will be left at the structure as well as a separate window decal which should be dated by the franchise to let everyone know when it was last sanitized and disinfected. This can be scheduled as a one time or a recurring service.
Here is a list of frequently asked questions about the CSC program:
- What is Certified: SERVPRO Cleaned?
- Certified: SERVPRO Cleaned is a proactive viral pathogen cleaning process that SERVPRO franchises nationwide are beginning to offer to our commercial and residential clients.
- Can you explain the process of proactive cleaning?
- How often do I need cleaning performed?
- That will vary by location, foot traffic, and activity of occupants. We can set up a recurring cleaning schedule to fit the needs of any location.
- When can you perform these services?
- Our Certified SERVPRO Cleaned crews are available 24/7. Our job file coordinator will ask you for some basic information and can schedule a time that is convenient for you and fits your schedule.
- How much does proactive cleaning cost?
- Our pricing for proactive viral pathogen cleaning is based on square footage. For a quotable price, we can schedule one of our Certified SERVPRO Cleaned crews to visit your location and create an accurate estimate.
- What type of cleaning products are you using?
- We only use EPA registered disinfectants for proactive pathogen cleaning.
- How long is a proactive cleaning effective?
- After a structure is Certified SERVPRO Cleaned, maintaining that level of clean is dependent on occupants in the structure and how closely they follow health and safety protocols. We can schedule a recurring cleaning regimen to ensure that your location maintains that level of clean going forward.
- What are your safety protocols?
- Our Certified SERVPRO Cleaned crews follow all safety protocols and social distancing guidelines dictated by local, state, and federal guidelines to ensure the health and safety of all involved individuals.
- How long will it take to perform the proactive cleaning?
- Service time varies on size and complexity of the structure. We can dispatch one of our Certified SERVPRO Cleaned crews to your location. Once on site, they will be able give you a better sense of how long it will take to perform the cleaning.
- Is there anything I should do in between scheduled Certified: SERVPRO Cleanings?
- Continue with your regular janitorial services. If you would like, we can change your recurring schedule to better accommodate your unique needs or can change the frequency of cleanings.
- Is it safe to be in the structure when it is being cleaned?
- We recommend that the structure is empty when we perform the cleaning.
- How long do I have to wait to return to the structure?
- Our EPA registered disinfectants have a dwell time of about 10-15 minutes. After that dwell time, it is completely safe to reenter the structure.
As your favorite stores and businesses are beginning to open up their doors, we are offering them an additional step to help ensure your confidence with a higher cleaning standard, Certified: SERVPRO Cleaned. Beyond the standard cleaning protocols we know your business is implementing, take an additional step to make sure all your locations have received a higher cleaning standard with the Certified: SERVPRO Cleaned program. Show employees and customers you've chosen the highest level of cleaning. Our new Certified: SERVPRO Cleaned program is a weekly viral pathogen cleaning service, designed just for your business. For details and registration, CLICK HERE!
*The CSC program is also available for residential service
Check out some of our previous blogs about the Certified: SERVPRO Cleaned (CSC) program: "SERVPRO of Marietta West Can Help You Reopen Your Business Safely"; "Certified: SERVPRO Cleaned - a defensive cleaning program"; "SERVPRO of Marietta West is Here to Help During This Time of Need"
Residential Drying and Water Mitigation Preformed on Powder Springs, GA Home
If you experience a water loss, call SERVPRO of Marietta West 24/7. We're here to help! We can have a restoration specialist at your door in no time!
SERVPRO of Marietta West services and restores between ten to twenty homes just about every week. Answering calls and dispatching water restoration professionals 24 hours a day to help homeowners mitigate water damage and dry the structure of their homes (as well as the contents of their home). As an IICRC Certified Firm, we receive calls ranging from burst water heaters, common plumbing and pipe leaks, to sewage backups. SERVPRO of Marietta West is here to help the residents of Marietta and Kennesaw work through any size or type of water damage that occurs to their home or business, any time day or night.
During inclement weather and storm events, job numbers can fluctuate greatly, even doubling due to flash floods and added stress on the Marietta and Kennesaw sewage systems. We also perform emergency board-up services for both commercial and residential customers when their property is compromised by wind and storm damage. By securing the property using tarps and plywood, SERVPRO of Marietta West can prevent additional damage to the interior of the home or business due to exposure to the elements.
*The following is a synopsis of the services SERVPRO of Marietta West performed for this Powder Springs, GA customer. SERVPRO believes strongly in our customers' rights to privacy and would never publish any materials related to the service we’ve performed for our customer, without their express written consent. This homeowner was gracious enough to authorize SERVPRO of Marietta West to share their experience working with us, and for that we are very thankful.
Drying and Mitigation of Flooded Powder Springs, GA Home
Recently SERVPRO of Marietta West received a call after normal business hours from a customer with a burst water heater in the basement of their three level home. The beautiful, brick home was located in the Warren Creek subdivision in Powder Springs, GA and was built in the early 2000’s. Amazingly, the homeowner was actually quite calm when she called us at our 24 hour service desk and requested emergency service to both stop the water leak and dry up her home. Our job coordinator gathered the necessary information about the home and pertinent details about the water leak itself, and immediately dispatched a team of four water restoration technicians, complete with drying and extraction equipment to help her get the situation under control. The team of water restoration professionals arrived on-site within an hour of our customer’s initial call, inspected the affected area for safety concerns, was able to get the water turned off, documented the water loss for our customers insurance company, and began mitigating, extracting, and drying the water damaged areas.
Brief Scope of Work: In total, 1303 sq. ft. was affected by class-2 grey water damage, which would have to be extracted using SERVPRO’s powerful truck mounted water extraction equipment. Contents of rooms were inspected for water damage, logged into the room inventory manifest, documented by photograph, and carefully stored in SERVPRO supplied boxes for future cleaning and restoration off site at our 10,000 sq. ft. cleaning and storage facility. Around 520 sq. ft. of flooring was to be removed, bagged and disposed of properly due to grey water contamination and in the interest of cost-effective water restoration practices during the mitigation phase, along with just over one hundred linear feet of baseboards. The entire area was then cleaned and treated with antimicrobial restoration products like Sporicidin Disinfectant Solution or Benefect Disinfectant Solution to prevent future mold growth. Thirty-five air movers and four dehumidifiers were strategically placed throughout the affected area and over the course of the next three days the structure was dried to preloss condition and in accordance with IICRC S500 Standards.
Zone One: The home was divided into two separate zones based on the level of damage, free airflow, and contiguous room location. Zone one was mostly unfinish, with roughed in drywall and concrete floors. While Zone two was fully finished and consisted of climate controlled space (a bedroom and bonus room). In zone one there was a hallway, utility room (where the water heater and HVAC units were located), a home use music studio, two storage rooms and a workshop.
Hallway: The hallway was approximately 15 ft. long and 7 ft wide with an 8 ft. ceiling. The ceiling and walls were unaffected by the water loss, but the concrete floor was 100% affected by class 2-grey water and required roughly 103 sq ft of hard surface water extraction. The roughly 100 sq. ft area was then treated with antimicrobial agents to prevent mold growth and to sanitize the area. Three Phoenix AirMax air movers were strategically placed and used to dry the affected area over the course of the next three days.
Utility Room: The utility closet was approximately 13.5 ft. long, 10 ft. wide with an 8 ft. ceiling, and housed one of the home’s HVAC units and water heater. The cause of loss was a safety valve on the hot water heater which meant that this was the first room our techs visited when they arrived on the scene in order to turn off the water supply line to the hot water heater and stop the leak. The utility room was again mostly unfinished with roughed in drywall and concrete floors. The floors were about 90% affected by possibly contaminated water and the walls and ceiling again, were unharmed. Class 2-grey water was extracted from a roughly 116 sq. ft. area in the room, then antimicrobial agents were used to sanitize the affected area. Three Prochem Triad air movers were strategically placed and used to dry the affected area over the course of the next three days.
Music Studio: The music studio was approximately 15 ft. long, 12 ft. wide with an 8 ft. ceiling and was mostly unfinished with roughed in drywall and medium grade floating engineered flooring. The contents of the room was carefully inspected for water damage, logged into the room inventory list, documented by photograph, and carefully boxed for transport to our cleaning and restoration facility. The ceiling and walls were unaffected, but roughly 75% of the flooring in the room was affected by class 2-grey water. Approximately 127 sq. ft. of flooring was removed, bagged and disposed of properly. The same area required hard surface water extraction, cleaning and antimicrobial treatment to prevent mold growth and sanitize the area. Three Triad air movers, an additional centrifugal air mover, and a single Dry-Eaz Evolution LGR dehumidifier was used to dry the remaining moisture in the room over the course of the next three days, at which point the rooms newly clean and restored contents were returned from our cleaning and restoration facility.
Storage Room 1: The first storage room was approximately 16.5 ft. long,13 ft wide with an 8 ft. ceiling and was largely unfinished with roughed in drywall and concrete floors. As this was a storage room there was a small amount of contents that had to be carefully inspected for water damage, logged into the room inventory list, documented by photograph, and carefully boxed for transport to our cleaning and restoration facility. Hard surface water extraction was performed over 95% of the room totaling a 316 sq. ft. area that would also have to be cleaned and sanitized using antimicrobial agents that would prevent future mold growth. In this room six low-profile AirMax air movers, one Triad air mover, and a single Evolution LGR dehumidifier were placed to remove any trapped moisture over the next three days. Afterward they clean, sanitized and restored contents were returned.
Storage Room 2: The second storage room was almost exactly the same size as storage room one (16 ft. X 13 ft. X 8 ft.) and was again largely unfinished with roughed in drywall and concrete floors. The ceiling and walls were unaffected and only about 5% of the unfinished concrete floor was affected by grey water. The contents of the room were untouched, but in effort to insure they remain undamaged, our technicians carefully inspected them for water damage, logged into the room inventory list, documented by photograph, and carefully boxed for storage on site in a non-affected area. Light water extraction was performed over a 16 sq. ft. area and was cleaned with antimicrobial agents to prevent mold growth. A pair of AirMax air movers were strategically placed to thoroughly dry the affected area over the course of the next three days. Once dry the contents of the room, that were stored on site, were returned to their original places.
Workshop: The workshop was approximately 30 ft. long, 12 ft wide, had an 8 ft high ceiling and was mostly unfinished with roughed in drywall and concrete floors. The ceiling and wall were unaffected but the concrete floors were almost 60% affected with class 2-grey water. The workshop had a small amount of contents which were able to be cleaned on-site with SERVPRO proprietary cleaning products and treated with antimicrobial agents to sanitize them and prevent mold growth, then they were packed into storage boxes and stored on-site in a non-affected area. Hard surface water extraction was performed over a 234 sq. ft. area in the workshop. Then the area was treated and cleaned using antimicrobial agents to prevent mold growth and sanitize the area. Once the workshop was dried to preloss condition and in accordance with IICRC S500 Standards, the cleaned contents were returned to the prospective places in the room.
Zone Two: The area in zone two was a climate controlled living space, completely finished with vinyl flooring and consisted of two rooms, a bedroom and a bonus room.
Bedroom: The bedroom was approximately 13 ft. long, 11 ft. wide, and had an 8 ft. tall ceiling. The ceiling and wall were unaffected but the vinyl flooring was roughly 50% affected by class 2-grey water damage. There was a small amount of contents in the bedroom like furniture (ie. bed, nightstand, & small dresser) and some personal effects like clothing and bric-a-brac items. All of the contents were carefully inspected for water damage, logged into the room inventory list, documented by photograph, and carefully boxed for transport to our cleaning and restoration facility. Hard surface water extraction was performed over a 69 sq. ft. area of vinyl floor to remove standing water. Roughly half of the vinyl flooring and trip/baseboards were removed, bagged and disposed of properly due to contact with contaminated water which totaled 69 sq. ft. and 33 linear ft. respectively. The affected area was cleaned and treated with antimicrobial agents to sanitize the area and prevent future mold growth. A couple of strategically placed centrifugal air movers were all the drying equipment required to dry the affected area to preloss condition and in accordance with IICRC S500 Standards, over the course of the next three days. The contents and furniture was moved back on-site and to their original positions after the bedroom was certified dry and decontaminated.
Bonus Room: The bonus room was approximately 15.5 ft. long, 20 ft. wide, and had an 8 ft. tall ceiling. While this room was completely finished climate controlled living space the room was not in use and only contained minimal contents which could be cleaned/sanitized on site and stored in a non-affected area. Hard surface water extraction was performed throughout the 323 sq. ft. area to remove free standing water. The ceiling and walls were unaffected but, the vinyl flooring was 100% affected by class 2-grey water and as such all the vinyl flooring was removed, bagged and disposed of properly, along with all baseboards. Roughly 323 sq. ft. of vinyl flooring and 70.5 linear ft. of baseboards were removed in total from the bonus room, making this one of the most affected rooms included in this particular water claim. All affected areas were cleaned and treated with antimicrobial agents to sanitize the building materials and prevent future mold growth. Five Triad air movers, two AirMax air movers and a single Dri-Eaz LGR dehumidifier were used to complete the drying process in the bonus room over the course of the next three days. Once the room was given a final inspection and certified dry to IICRC S500 Standards the cleaned and sanitized contents were returned to their rightful places.
*If you have enjoyed this blog or wish to read more about SERVPRO of Marietta West’s water mitigation and restoration services check out our related blogs: “SERVPRO of Marietta West’s 1-4-8 Service Response Guidelines”; “Why does your Kennesaw basement flood?”; “How to Dry Hardwood Floors in Cobb County GA”; “Flooded Basement in Marietta GA”; “Three Easy Steps to Remember When Your Toilet Backs-up or Overflows”
You can also check out some of our before and after water restoration photos here.
SERVPRO of Marietta West Can Help You Reopen Your Business Safely
SERVPRO of Marietta West's trained professionals can safely clean and disinfect your office/work space, reducing the likely hood of harmful pathogens.
The Certified: SERVPRO Cleaned (CSC) Standard Service is centered around limiting the survival and spread of emerging viral pathogens. SERVPRO of Marietta West is not aiming to replace your company's current cleaning crew or janitorial services, but rather working to supplement your current cleaning efforts. Our highly trained and certified technicians will apply EPA registered disinfectants to touch points described below. *This application of disinfection excludes inventory or retail merchandise.
Long before SERVPRO of Marietta West receives your call, we are preparing for the first step in the CSC program by completing an exhaustive training program and familiarizing ourselves with the disinfectants that will be utilized to disinfect your facility, like SERVPROXIDE Disinfectant, Benefect Botanical Disinfectant, and Sporicidin Disinfectant Solution to name a few. Our technicians will have specifically reviewed safety precautions and requirements related to the cleaning process, including protocols for any necessary personal protective equipment (PPE), application methods, and needed product dwell time to insure effective application.
SERVPRO cleaning crews and trained technicians will don all the necessary personal protective equipment (PPE) like gloves, tyvek suits and respirators to protect themselves during the cleaning process from pathogens like virus and bacteria that might be present. An N-95 respirator, disposable gloves, coveralls/gowns, and goggles are a minimum level of PPE. This level of PPE is sufficient when applying disinfectant with a saturated towel or a trigger sprayer and towel. Other application methods, such as utilizing a ULV mister or electrostatic sprayer, will require additional respiratory protection such as an air purifying respiratory (half-mask or full-face mask) with organic vapor (OV) cartridges.
SERVPRO will apply disinfectant to touch points. This can be accomplished with a towel saturated with disinfectant or a utilizing equipment to deliver disinfectant such as a trigger sprayers, pump sprayers, ULV misters, electrostatic sprayers, airless sprayers, foam applicators, or another equivalent effective dispersion technology. Our highly trained technicians will strictly follow product label directions to insure successful application and disinfection. Depending on the listed product dwell time and the application method, the disinfectant may be able to be applied once or it could require multiple treatments to keep the surfaces wet for the minimum time. We will carefully assess the surfaces to prevent the product from streaking or running while keeping the surface wet for the recommended contact time.
- Door knobs, pulls, and locks, as well as 1 square foot around the knob or pull, door jambs
- Push doors
- Stair handrails, elevator car and controls
- Light switches, switch covers, and accessible outlet covers
- Counter tops, tabletops, vanity tops, and desktops. Disinfect accessible surfaces without moving contents. Prevent over-spray and potential damage (i.e. paper products, electronic devices, personal property).
- Chairs. Avoid over wetting upholstered surfaces. Concentrate application on arms, backs, height/swivel controls.
- Faucets, sinks, soap dispenser, towel dispenser, dryer, water fountains, napkin dispenser
- Cabinet door and drawer exterior, door and drawer pulls/knobs
- Toilets, urinals, bathroom stalls around locks and handrails, handrails, bathroom fixtures (i.e. toilet paper dispenser), diaper changing stations, fitting room stalls around locks and handrails
- Telephones, computer equipment, shared office equipment, sales registers, point-of-sale equipment.
- Exterior of shelves,?racking, displays,?bookcases, file cabinets,?lockers,?or other fixtures. Disinfect accessible surfaces without moving contents.
- Operational/occupational equipment and controls (i.e. kitchen equipment, fitness equipment, laundry equipment).
SERVPRO professionals will inspect the surfaces that have been disinfected. Wipe clean surfaces to eliminate product streaking and/or residues if needed.
After step 4 technicians will perform end-of-visit cleanup. Once all work activities are complete, we will return all products, supplies, and tools to the work vehicle, bag all trash such as disposable towels and disposable PPE according to hazmat disposal procedures when necessary, and load bags into the work vehicle(s). Before leaving, walk through the work site one final time to ensure that the work site is clean and ready for your employees to return to the facility.
Finally our technician will place a Certified: SERVPRO Cleaned window cling, complete with date of service, so that your employees and customers alike can rest easy knowing that your facility is Certified: SERVPRO Cleaned.
For more information about our cleaning services and the Certified: SERVPRO Cleaned program check our our previous blog “Certified: SERVPRO Cleaned - a defensive cleaning program”; "SERVPRO of Marietta West is Here to Help During This Time of Need"
Marietta Homeowner Calls SERVPRO of Marietta West After Home Flood
SERVPRO of Marietta West is here to help you recover after storm damage. We are available for emergency services 24/7!
If you’ve lived in the Kennesaw or Marietta area for a very long, then you are familiar with the crazy weather changes that can occur. We sometimes experience what seems like multiple seasons in as short as just a few days. You may enjoy a gorgeous sunny day out with your family, bike riding with highs in the 70’s this weekend only to wake up a few days later to a winter weather advisory forecasting snow and ice! Kennesaw and Marietta experience all types of weather, from blazing hot summers to cool Autumn nights with everything in between. Including severe thunder and lightning storms, flash flooding, tornadoes and ice storms to name just a few. With such unpredictable weather, protecting your property is on the minds of almost every homeowner.
Thankfully you will never have to face the destruction a storm may cause to your home alone. SERVPRO of Marietta West is Here to Help! We are your locally owned and operated restoration company specializing in storm damage cleanup, water extraction, smoke and fire cleanup and restoration along with a complete construction team, to put everything back together again just "Like it never even happened."
One late August evening a homeowner in Kennesaw was heading home from a long day at the office. The rain was pouring down, lightning was lighting up the sky and the wind had picked up. As she drove into her neighborhood, she noticed the tree limbs above her swaying in the wind and she thought to herself, “I really should’ve taken care of that dead tree in my backyard.”
Once inside the comforts of her home, dry from the raging storm outside, the homeowner went upstairs and couldn't believe what she found! That very tree she had put off having removed, had fallen in the storm, knocking through her roof and into her home, creating an unwanted skylight in the master bedroom and bathroom. Tree limbs and debris were everywhere and rain was rushing into her home, as the storm continued.
The homeowner acted quickly getting in contact with her insurance company and making the wise decision to call the best restoration company in the Kennesaw and Marietta area, SERVPRO of Marietta West. Upon calling SERVPRO, she was greeted by one of our professional and caring loss coordinators who was able to calm her nerves and assure her that help was on the way. Not only do we offer emergency roof tarping but our top-notch team is on call for situations just like this, any time of the day or night, 24 hours a day 7 days a week!
Our team was dispatched to the home and began the cleanup and restoration process, immediately upon arrival. SERVPRO of Marietta West handled everything from start to finish for the homeowner. From sending out a tree removal company, the emergency board up and tarping, documenting every step for the insurance company and even helping the homeowner file a claim with her insurance company. At SERVPRO of Marietta West it is our goal to take a stressful and confusing time and make it as easy and seamless as possible.
Here is a short walk-through of the restoration and cleanup process for this homeowner:
SERVPRO arrived on-site equipped with everything needed to complete the job in a timely, professional and efficient manner. Getting this Kennesaw home back to preloss condition in no time. After the roof was tarped and the site was secure our technicians began the restoration and cleanup process. First removing all of the debris and then using SERVPRO’s cutting edge portable water extractor to remove all of the standing water. The hardwood floors and baseboards in the master bedroom and bathroom were saturated with water. The drywall in both rooms were affected as well.
Once all of the water was extracted our highly trained team of IICRC certified technicians began the drying and demolition process. First, our contents and moving professionals stepped in and carefully packed up, documented and processed all of the personal items affected in the rooms. Items such as books, photo albums, nightstands and a dresser were carefully packed and transported to our 10,000 square foot climate controlled, video surveilled warehouse to be cleaned and safely stored during the restoration process.
The baseboards were removed and chalk-lines were made on the drywall for precise demolition cuts, removing the bottom few inches of drywall in the affected area. Our technicians then treated any exposed wall studs with SERVPRO’s proprietary cleaning products and antimicrobial treatments to prevent the growth of future mold.
Now what about the beautiful hardwood floors? At SERVPRO of Marietta West we use state-of-the-art equipment including the innovative Dri-Eaz Mat Drying System, one of the most effective and efficient pieces of floor drying equipment available. Along with the Dri-Eaz Mats for the hardwood floors, dehumidifiers and air movers were strategically placed to facilitate the drying process. Over the course of the next few days our technicians were monitoring and documenting the drying process. In the end, we were able to dry out and save the homeowners hardwood floors and when the drying process was complete the reconstruction portion of the restoration began. The roof was fully repaired, the drywall was mended, resurfaced and painted, and in no time, we were moving all of the homeowners belongings back into her home.
After everything was said and done, the homeowner had nothing but wonderful things to say about the professionalism and workmanship of a job well done. SERVPRO of Marietta West stepped in and did what we do best. Walking this homeowner through every step of the process, always Here to Help.
At SERVPRO of Marietta West we are recognized, nationwide, for our emergency response after a storm strikes. With over 50 years in the storm restoration industry you can rest assured that you are getting the best name in the business. We are the name you can trust with what is likely your largest lifetime investment, your home.
SERVPRO of Marietta West is your locally owned and operated restoration and storm professionals. We are proud to serve the Marietta, GA, Smyrna, GA, Kennesaw, GA, Fair Oaks, GA, Dobbins Air Force Base, GA, Big Shanty, GA, and the surrounding metro Kennesaw and Marietta areas. We are always just a phone call away.
*Checkout some of our other Storm Restoration Blogs: "SERVPRO of Marietta West Restores Homes and Businesses After Storm Damage"; "Flash Flood Home Repair and Restoration in Smyrna, GA"; "A Look at North Georgia's Sever Weather History"; "Flood and Storm Damage in Marietta Georgia"
SERVPRO of Marietta West's 1-4-8 Service Response Guidelines
Give SERVPRO of Marietta West a call if you have an questions about water restoration or are in need of water restoration services.
We here at SERVPRO of Marietta West have always prided ourselves on being faster any size disaster. Meaning that no matter what size water, fire, mold, or cleaning project you have on your hands, be it commercial or residential, you know that help from SERVPRO of Marietta West is on its way and will be there quick, fast and in a hurry. Our trained professionals will come equipped with all the equipment needed to stabilize water damaged areas and are ready to extract standing water with their powerful water extraction tool if necessary. SERVPRO has developed a set of Service Response Guidelines to ensure that all SERVPRO franchises are able to respond to our customers's needs in a swift and timely manner.
Service Response Guidelines
1 Hour – Within one hour of notice of loss, one of SERVPRO of Marietta West’s loss coordinators will contact you to arrange for service.
4 Hours – Within four hours of loss notification, SERVPRO of Marietta West will be on-site to start mitigation services (if necessary).
8 Hours – Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.
*While these guidelines are a good way to ensure that all of our customers are taken care of properly, SERVPRO of Marietta West strives for greatness and averages less than a two hour turn-around-time when responding to emergency water or fire service requests.
Let's take a look at the first part of our Service Response Guideline, “Within one hour of notice of loss, one of SERVPRO of Marietta West’s loss coordinators will contact you to arrange for service.” What does this mean? This means that no matter what time you call, day or night, your call will be answered by a SERVPRO of Marietta West team member, and that technicians can be immediately dispatched to your location ready to start extracting water, mitigating damage, and restoring your home or business. Our loss coordinator will gather information about your water loss like: Is there standing water on-site? How many levels are affected? What type of flooring is affected? What year was the structure built? Are utilities like electrical power and water available on-site? We gather this information to better prepare our highly trained technicians and allow them to equip their service vehicle with the appropriate equipment.
The second part of the Service Response Guideline, “Within four hours of loss notification, SERVPRO of Marietta West will be on-site to start mitigation services (if necessary).” This section is pretty cut and dry. Within four hours of notification of the loss, SERVPRO of Marietta West will be on-site to stabilize the affected area(s) and start the remediation/restoration process. SERVPRO of Marietta West likes to point out that our average response time is well under the four hour guideline and in most cases, response time is actually less than two hours. Should our customer choose to delay our initial service call, our loss coordinator can help them schedule a more convenient time for our initial visit. We always advise our customer that the longer water damage sits unmitigated, the more likely it is to cause additional damage. The sooner SERVPRO of Marietta West can stabilize affected water damaged areas, the better!
Finally we have the third part of our Service Response Guideline, “Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.” This is the step in the Service Response Guideline that gives you some solid information on what it is going to take to return your property to preloss condition and explain how SERVPRO of Marietta West can make it “Like it never even happened.” SERVPRO of Marietta West does not use scare or high pressure sales tactics. We prefer to work with customers that are well informed and understand the restoration process. This is why SERVPRO of Marietta West provides estimates and a scope of work to explain what it will take to restore your property, before performing services.
SERVPRO of Marietta West’s highly trained and professional restoration team will help you navigate all of the twists and turns that can come with restoring your home or business after water damage and can help you regain control of the situation. Upon notification, SERVPRO of Marietta West can have technicians on-site within an hour in most cases, ready to start the drying process so that your life can get back to normal. If your home or business has suffered water damage, give SERVPRO of Marietta West a call today! We are approved and preferred vendors for most insurance companies and have a great working relationship with
local insurance adjusters. If you happen to be a State Farm, Allstate, Farmers, Auto Owners, or The Hartford insurance customer, SERVPRO of Marietta West is a preferred provider of these carriers making the process simple for our customers. Taking all of the guesswork out of filling out insurance paperwork, scheduling with adjusters, and documenting your claim.
Check out some of our related Water Restoration Blogs: "Why does your Kennesaw basement flood?"; "How to Dry Hardwood Floors in Cobb County GA"; "Faster to Any Size Water Disaster"; "Top 5 Causes of Water Damage in Fair Oaks, GA"; "Flooded Basement in Marietta, GA"
Certified: SERVPRO Cleaned – a defensive cleaning program
Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.
Let us help you get back to business
As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.
Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.
Extensive training and specialized products
As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned. Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.
From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.
3 C’s – Consult, Clean, and Certify
When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.
- Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
- Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible.
- Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.
Call today for a Certified: SERVPRO Cleaned consultation
We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.
Call SERVPRO of Marietta West today at (770) 428-5467 for your Certified: SERVPRO Cleaned consultation.
* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019
Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience. Each SERVPRO franchise is independently owned and operated.