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National Day of Service and Remembrance : September 11, 2019

9/6/2019 (Permalink)

In honor and memory of those who died on September 11, 2001, as well as the survivors and First Responders, the National Day of Service and Remembrance was established in 2009 as a day of reflection. Led by the Corporation for National and Community Service, this is a day to come together as Amercians following the events of 9/11 to help neighbors in need and to honor veterans and First Responders in your community.

On this day and everyday, SERVPRO of Marietta West salutes those heroes who arrived in our nation’s most dire times of need and stand strong in the face of disasters. These heroes are the First Responders who keep our communities safe in trying times. They are the heroes that answer putting their own health and safety on the line for the betterment of our great country.

Give back and make a difference in your community this year. Click here to find a volunteer opportunity near you, or register your National Day of Service and Remembrance event, or visit

SERVPRO would like to that this opportunity to remind you about the First Responders Bowl. Mark your calendars for December 30, 2019 and join us in Dallas Texas at the home of the SMU Mustangs, Gerald J. Ford Stadium. SERVPRO is proud to sponsor the second annual F1RST RESPONDERS BOWL! Two of the NCAA’s finest D-1 schools fight it out for 90 minutes and leave it all out on the field. 

Support our First Responders and reserve your tickets today!

Commercial Water Restoration in Marietta GA

8/23/2019 (Permalink)

Commercial office space being dried and restored From warehouses to office spaces SERVPRO of Marietta West has you covered!

When it comes to commercial water damage SERVPRO is the company that is faster to any size disaster. SERVPRO of Marietta West is your locally owned and operated SERVPRO franchise. You might ask, “What sets SERVPRO of Marietta West apart from the other local water restoration companies?” It’s our national backing of over 1,700 franchises nationwide, and our hands on “customer first” approach that you can only get from a locally owned business.

SERVPRO of Marietta West offers 24/7 emergency water extraction and restoration services, and has become the go-to name in the restoration industry. Our response time is typically less than one hour, and our trained professionals have the experience necessary to take care of even extensive water damage.  When it comes to water damage, there's not much that SERVPRO of Marietta West hasn’t seen. From a forklift warehouse sprinkler system accident, to a condenser leak from an air conditioning unit. SERVPRO is ready and willing to answer the call.

SERVPRO of Marietta West’s Emergency Commercial Restoration Services

  • Emergency Water Extraction
  • Tree Removal, Roof Tarping, & Board Up Services
  • Structural & Contents Drying
  • Document & Textile Restoration
  • Move Out & Storage
  • Portable Power & Scalable Resources
  • Electronic Restoration
  • Fine Art Restoration

Commercial water losses often require more man-power, equipment, and logistical planning than your average residential water claim. Most locally owned, and even regionally operated restoration companies do not have the resources necessary to dry commercial facilities. While air-movers and large room grain dehumidifiers work great in a residential application, commercial restoration often require specialized equipment like 25,000 CFM desiccant dehumidifiers, and generators capable of powering large buildings. No matter what size your business’s disaster SERVPRO of Marietta West is here to help pick up the pieces, and get you back to business. 

SERVPRO of Marietta West also offers a full range of commercial construction services:

  • General Contracting
  • Carpet Repair & Installation
  • Drywall Repair/Installation & Paint
  • Electrical, Plumbing, & HVAC Services
  • Tile, Linoleum, Marble, & Hardwood Floor Repair
  • Roofing Services

SERVPRO's Fire, Soot, and Smoke Cleaning Process For Your Marietta Home

8/2/2019 (Permalink)

Call SERVPRO of Marietta West if you need help cleaning up your home after a fire. We can make it "Like it never even happened"!

So, you’ve just experienced a fire in your home. You have thousands of things running through your mind. How did this happen? Who can I call for help? Will my insurance cover this? Give SERVPRO of Marietta West a call. We are here 24 hours a day 7 days a week, with technicians ready to respond to your call in minutes. Our response time for most emergency call outs is less than one hour. That means that our professional restoration team can be at your home quickly with all the equipment needed to start the restoration process. 

SERVPRO of Marietta West - Fire Services

  • The restoration process starts as soon as one of our team members answers your call. They will ask you a short series of questions about the conditions of your home and the fire damage it suffered. This information will help us know what type of equipment and personnel we will need and will help us respond quickly and efficiently to your call. 
  • Once our technicians arrive on site, they will immediately start the inspection phase. This is where we assess the damage to your property, develop a plan of action, and explain the restoration process by walking you through the job scope from start to finish. 
  • Often when a home suffers fire damage, the windows, walls, and roof can be compromised. In order to protect the structure and contents of your home we will immediately board up broken windows and tarp damaged roofs to safeguard your property from theft and continued damage from exposure to the elements.
  • When applicable, we will use dehumidifiers, air movers, and other professional drying equipment to start the water removal process and begin implementing our advanced drying techniques.
  • Smoke and soot clings to surfaces such as ceilings, walls, furniture, and clothing (and many other surfaces and textiles). Utilizing our specialized professional equipment, our technicians will remove both the smell and visible signs of soot and smoke damage.
  • Using a variety of professional cleaning products and techniques we will clean, sanitize, and disinfect each fire damaged item that is able to be restored to preloss condition. Our technicians are also trained to remove odors using industrial air scrubbers and fogging equipment.
  • Reconstruction is the final step in the restoration process. This is where your property is truly returned back to preloss condition. Our construction team will perform repairs such as replacing drywall, installing cabinets, laying carpet and painting.

Fire clean up can be a tricky process. It’s important that you choose a restoration company that you can trust, has the experience and equipment necessary to restore your property to preloss condition. A home fire can be a major life event and typically causes a good deal of stress, so try to avoid making impulsive or rash decisions. Use your best judgment and research the companies you consider completing your home’s restoration. Choose a company that has roots in your local community, an established business track record. Check out their online reviews. Businesses reviews can be very telling and can give you an inside look at how companies treat their customers. Visit review platforms like the BBB, Facebook, Yelp, or Google.

*Check out some of our Customer Testimonials!

How to Dry Hardwood Floors in Cobb County GA

7/26/2019 (Permalink)

Injectidry System drying out home owners breakfast nook after a water loss.

Hardwood floors have become one of the most popular types of flooring around. They can be very beautiful and can bring warmth and comfort to your home, while allowing you to put your own personal touch on your space with the wide variety of types, colors, and finishes available today. Hardwood floors have also become surprisingly affordable when compared to historical prices of comparable flooring, due to advances in composite and engineered materials as well as eco-friendly flooring options.

One downside of hardwood floors can be durability because of the upkeep associated with them and the fact that they are especially susceptible to water damage. What happens if your beautiful hardwood floors suffer water damage? The sink was left on by accident and overflowed. Who should you call? The ice maker leaked and caused warping or bowing behind the refrigerator. Could this cause mold? Can you handle the mess yourself? What is the replacement cost? Could this affect my home’s value?

SERVPRO of Marietta West it here to save the day!

Just give us a call and our dispatch will have a team of SERVPRO professionals on the way in no time! SERVPRO of Marietta West prides ourselves on our response time, because we know when it comes to water damage minutes can count, and when it comes to saving your precious belongings and family heirlooms there’s no better company you can trust then SERVPRO of Marietta West!

What actually happens when hardwood floors are damaged by water?

When your hardwood floors suffer water damage there are several types of damage that can occur. Cupping, buckling, staining, and damage to the finish of hardwood flooring are all common type of damage that can occur due to water damage. Most of these issues are moisture related and happened due swelling and or bowing of the sides of each individual board. With the quick action, proper equipment, and a little luck even the worst damaged floors can be resorted to preloss condition. The following tips are some general guidelines for drying hardwood floors:

  • If there are any wet or moist items like rugs, couches, or chairs on the affected hardwood floors, it would be best to remove them and place them in a safe place to dry (possibly outside or in a non-effected room).
  • Soak up as much of the water as you can using traditional methods like mopping, wet vacuuming, and towels. Even once you have removed all of the visible water you may continue to use the wet vacuum to suck water from deep in the grains and pores of the wood but be careful not do any additional damage to the finish along the way.
  • Clean the hardwood floors of any dirt or debris by gently wiping with cleaning cloths using a professional cleaning product like Sporicidin Antimicrobial Disinfectant or Benefect Botanical Disinfectant. Any dirt or debris left on the surface will retain moisture and create drying issues.
  • Utilize fans and dehumidifiers to pull moisture from the floors. Inspect the flooring once it is visibly dry for signs of mold or fungi growth. You can use a moisture testing meter to confirm that the excess moisture has been removed.

SERVPRO of Marietta West’s staff is well trained, punctual, and always have our customers best interest at heart. We understand that water damaged flooring can be a time sensitive situation and are open 24 hours a day, 7 days a week, 365 days a year. We also offer professional residential cleaning, commercial cleaning, storm damage cleanup, and many other disaster related restoration services. Please don’t hesitate to contact us today. SERVPRO of Marietta West is fastest to any sized disaster and can get the job done right the first time. 

If your floors do need to be replaced, don’t sweat it. SERVPRO of Marietta West has you covered. Check out our Building and Reconstruction Services and let us make it “Like it never even happened."

Faster to Any Size Water Disaster

7/26/2019 (Permalink)

SERVPRO of Marietta West is always on call. We have technicians available 24/7. Ready to be dispatched at a moments notice!

There's no such thing as a small disaster, especially when the water you don't see could  contain bacteria or cause mold, rot, and many other combination of unseen damages. Water damage can affect the value of your property, especially when it comes to your insurance premiums. Before you get out the mop bucket and try to clean it yourself, consider how the damage can affect your property.

Ask yourself this question, "If my vehicle broke down would I call an ophthalmologist to fix my car?", or would you call your accountant to perform a health check-up? Then why call anybody but SERVPRO of Marietta West to restore water damage in your home. If your Cobb County house suffers a water loss you should call SERVPRO of Marietta West. We are the trained professional that sets the industry standard in the restoration business.

Our trained professionals know how disruptive water damage can be for your day to day life. SERVPRO of Marietta West is your local SERVPRO franchise and our team members are trained and equipped to manage the drying process from start to finish. By utilizing the proper equipment and moisture measuring devices, your home (or business) will be quickly and thoroughly dried to industry standards. This will help prevent secondary damages, saving you precious time and money.  With rapid response time, and a full line of water cleanup and restoration services SERVPRO of Marietta West professionals can help you regain control quickly, by helping to ensure your home and its contents are properly dried, deodorized and protected.

Call SERVPRO of Marietta West for 24/7 water restoration service (770) 428-5467

Before you risk additional damage to the value of your home or business contact SERVPRO of Marietta. In most cases, we can inspect your property, provide you with an estimate, and help you determine if you need to file an insurance claim, all at no charge.

Check out what some of our customer have had to say about their experience working with us.

Get Your Business Back Up and Running With SERVPRO of Marietta West

6/20/2019 (Permalink)

SERVPRO of Marietta West servicing another water damaged assisted living facility in heart of Kennesaw GA

Showing up to your place of business to find out that your entire office space is soaking wet is a rough way to start any workday. SERVPRO of Marietta West sees this type of damage on a weekly basis and has tons of experience helping business owners and property managers navigate the drying and restoring of their workplace. Call in the professionals and leave it to us. We can be on site within an hour of notification in most cases with all the equipment and personnel needed to properly dry and document your water loss.

No amount of money has ever bought back a single second of time. Time is the one of those commodities that we can’t get more of. To a business time means money, and if your business is unable to operate due to water damage, fire damage or mold issues, it means you're losing money. Call SERVPRO of Marietta West so we can help get your employees back to work and keep the wheels of progress turning.

SERVPRO of Marietta West specializes in commercial losses. It doesn’t matter what size disaster, large or small. SERVPRO of Marietta West is always on call 24/7 and ready to respond, even during major holidays. Check out some of the commercial services we have to offer:

In need of restoration or mitigation services? Just give us a call (770) 428-5467

Here are a few types of commercial clients and scenarios we’ve handled in the past:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

SERVPRO of Marietta West has service our community for over 17 years and is locally owned and operated. We have helped countless businesses get back up and running after suffering a water, fire, or mold loss. Our goal is to both restore and mitigate your business’s losses and get you back in business as fast as possible.

Top 5 Causes of Water Damage In Fair Oaks GA

6/10/2019 (Permalink)

Kitchen sinks are notorious for causing water damage. Call SERVPRO of Marietta West for a moisture check on your home or business.

With over 30 years of providing the best in water restoration and mitigation services under our belt, SERVPRO of Marietta West has seen just about everything when it comes to water damage. No two restoration jobs are exactly the same but some are more common than others. We have put together a list of the top 5 causes for water damages in the Marietta and Smyrna area. By knowing the most common causes of water damage, you will know where your home’s weaknesses might be and possibly prevent a costly water loss.

  1. Toilet Related Water Damage - The two most common types of toilet related issues we encounter are toilet supply line leaks and toilet overflows or backups.
    • Toilet Supply Line - This type of leak is probably the most common causes of toilet related water damage and in most cases would be considered a Class 1 Water Damage.
    • Toilet Overflows & Backups - These type of water damages act exactly as they sound, resulting often times with highly contaminated water or sewage being expelled from the toilet. Due to the nature of these types of water damage they would be categorized as a Class 3 Water Damage.
  2. Air Conditioner - Air conditioner coils have a tendency buildup condensation and drip. The condensed moisture should be discharged safely outside of the home or into a drain leading to the sewer. The harder the air conditioning unit works the more water it tends to have to discharge. Sometimes this water overflows from the air conditioner condensation drip pan causing damages that can vary quite considerably.   
  3. Hot Water Heater - As water heaters age, they will quite often times develop sediment in the tank. This sediment can cause the water heater to fail by blocking drain lines, hoses, and other components. These types of failures often times result in water leaking from the unit and causing untold amounts of damage.
  4. Appliances - This category would include appliances commonly found in the kitchen or washroom like refrigerators, ice makers, dishwashers, and washing machines.
  5. Leaking Pipe - Causes of pipe leaks are just about numerous as pine trees on Kennesaw Mountain but the most common types of issues we see are maintenance related and pipe bursts during extremely cold weather.  

If you or someone you know experiences a water loss, call SERVPRO of Marietta West!

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Flooded Basement in Marietta GA

6/7/2019 (Permalink)

Flooded Basement in Marietta GA

We recently received a call around 6:45 pm on a weekday night from a customer with about five inches of standing water in their basement. The homeowner had returned home from vacation to discover that there was no hot water available in the home. They then noticed a musty smell coming from the basement. Water was discovered coming from an older water heater that had sprung a leak. The water heater had burst, and water engulfed the basement including the finished bonus living space and theater room. Luckily, this homeowner called SERVPRO of Marietta West, so help was only moments away!

As soon as our claims specialist finished taking down the customer’s information, they immediately dispatched our emergency mitigation crew to the customer’s home. Within the hour, our crew was on site and ready to jump into action. Our team of highly trained technicians were ready to get to work by taking the following steps:

Identifying the Source of Water – Check for the source of water or moisture in your home. The source must be stopped before any restoration or drying can be successful.

Identify Type of Water – Identifying the category and classification of water will ensure we restore your property to industry standards. The level of contamination of the water will affect the specific drying plan we use.

Survey Extent of Damage and Inspect the Premises – To ensure proper and complete restoration, inspecting and testing the damaged area will help determine the extent of damage and how far the moisture has traveled. In addition, we will inspect for safety concerns such as testing for lead or asbestos containing materials.

Identify Signs of Visible Mold Growth – If extensive mold is found we will advise the decision maker and prepare a scope of work to remediate the mold. You can find more about our mold remediation services here:

Content Manipulation and Protection – Move any furniture and contents and/or block items to help prevent rust or furniture stains on wet carpet. Any contents that remain in the affected area will be protected from dust and debris.

Emergency Water Extraction – Using our purpose-built extraction equipment, we will remove as much excess water as possible from affected areas.

Treatments – Our process utilizes SERVPRO’s advanced cleaning agents such as; deodorizing treatments and EPA-registered anti-microbial to disinfect and prevent mold growth.

Floor and Wall Inspection – We will determine the extent of water has permeated affected materials like flooring, subfloors and walls to see if they can be dried and saved or if they need to be removed.

Disposal – Remove and dispose of damaged materials with approval from the customer and adjuster if needed.

Placing Equipment – Drying equipment removes moisture and brings the relative humidity level back to normal. We monitor moisture affected materials until the materials meet drying goals.

Measure Temperature/Humidity for Drying Analysis – Technicians will monitor the temperature and humidity levels in the home or business to make sure conditions are conducive for drying.

Visit Recap – Before leaving the customers home the technician will check in with the homeowner to give them an update on the progress made during their visit. Our project coordinator will reach out to schedule your monitoring visits to complete the drying process.

 Call SERVPRO of Marietta West (770) 428-5467 if you want your home’s restoration done right the first time!

Commonly Found Types of Biohazard Cleanup Jobs

5/29/2019 (Permalink)

If you or someone you know is in need of biohazard services give SERVPRO of Marietta West a call (770) 428-5467

Biohazard cleanup refers to the process of cleaning an area that contains biological substances that pose a health risk to living organisms. This poses an additional level of difficulty to your average cleanup job. Due to the presence of biohazardous materials, the people cleaning up the effected area must use the upmost care in cleaning up biohazardous materials, disposing of or storing biohazardous items, and protecting themselves from the pathogens and hazardous microorganisms. This blog was written to outline some of the different types and classes of biohazards that SERVPRO of Marietta West encounters every day.

SERVPRO of Marietta West provides 24/7 biohazard emergency services for both residential and commercial clients. Give us a call at(770) 428-5467

Let’s take a look at the four different levels of biohazardous materials/conditions called “Biosafety Levels” (BSL), as outlined by the Center for Disease Control. Each level is assigned a numerical value on a scale of one to four. Level one (BSL-1) would be considered the “lowest” level on the scale, with level four (BSL-4) being the “highest” level. 

Here is a little bit more information on each level:

Biohazard Level 1 (BSL-1)

Includes low level bacteria and viruses not commonly known to cause disease in healthy adults and presents a minimal potential hazard during interaction or exposure (E. coli, chicken pox, bacillus subtilis). Trained professionals can typically complete this type of clean up by limiting travel into contaminated areas and will protect themselves by wearing standard Personal Protective Equipment (PPE) during the cleanup process. PPE would include but would not be limited to items such as; protective boots, gloves, coveralls, and face/eye protection. All hazardous materials must be cleaned, treated, decontaminated or disposed of according to state and federal laws.

Biohazard Level 2 (BSL-2)

Includes moderately to severe hazardous microbes and conditions that can be spread or transmitted through direct contact with contaminated or infectious materials (HIV, salmonella, hepatitis B). Trained professionals would most likely set containment or quarantine all affected areas/materials to prevent transmission of microbes and pathogens during the cleanup process. Technicians would be required to use PPE equipment as outlined in BSL-1 with the addition of a respirator. All hazardous materials and items in contact with hazardous materials, must be cleaned, treated, decontaminated or disposed of according to state and federal laws.

Biohazard Level 3 (BSL-3):

Includes indigenous or exotic microbes that can cause lethal diseases (anthrax, SARS virus, tuberculosis, & typhus) and can be spread via air flow or inhalation. Not unlike the previous biohazard levels (BSL-1 & BSL-2), technicians are required to wear the for mentioned PPE and are required to wear air-purifying respirators (APRs) or supplied-air respirators (SARs). All affected areas will have to be quarantined and air flow into and out of the areas will have to halted or filtered using approved methods.  All hazardous materials must be cleaned, treated, decontaminated or disposed of according to state and federal laws.

Biohazard Level 4 (BSL-4):

Includes the most hazardous pathogens that poses the greatest level risk of any biohazard level (Ebola & smallpox). Very few labs in the world are prepared, or even equipped, to handle this type of biohazard due to the nature of the microbes found in this classification and the risk associated with contamination. Typically a government agency like the CDC must be contacted to handle this type of containment and cleanup, as it would be performed by specialized biohazard teams. All hazardous materials must be cleaned, treated, decontaminated or disposed of according to state and federal laws.

When it comes to biohazard cleanup the safest and often times the best choice is to leave it up to the professionals. SERVPRO of Marietta West has provided the best in biohazard cleanup services for over a decade and is a preferred service provider for most major insurance companies. This is in large part due to the way we treat our customers and the high level of service we provide. SERVPRO of Marietta West is ALWAYS AVAILABLE! 

Have more questions about hazardous waste? Our friends over at the EPA can help with more information.


Commercial Emergency Ready Plan - Free, Quick, & Easy!

5/24/2019 (Permalink)

Call SERVPRO of Marietta West to schedule your free Emergency READY Plan today!

So, nobody likes thinking about "what if something goes wrong?", but as a business owner or facility manager it is your job to be ready when things do go wrong. Often times you are face with difficult situations & hard questions like:

  • Who do we call if the sprinkler system goes off?
  • The bathroom toilets are backed-up and spilling sewage onto the floor and carpet
  • Refrigeration unit lost power and flooded the warehouse or kitchen
  • Storm waters have engulfed our office space
  • Neighbor's pipe busted and water is coming through your celling

You can better prepare yourself and your business by having an Emergency READY Program (ERP) in place prior to when disaster strikes. Putting a plan in place doesn’t have to cost you a dime, and you can get started today in just 5 easy steps! Let SERVPRO of Marietta West help you better prepare for disaster. Once you have an ERP set up, getting help to cleaning up and restoring your property is just a few clicks away.

5 Easy Steps to Commercial Emergency READY Plan

STEP 1: Go to to register for your free account using your email address as your username and enter a secure safe password.

STEP 2: Select SERVPRO of Marietta West as your preferred SERVPRO franchises. This way, in the event your business experiences water, fire, mold, or just about any other type of damage, SERVPRO of Marietta West is only a few clicks away.

STEP 3: Begin creating an ERP for your building or other properties you manage.

STEP 4: Download the SERVPRO Ready Plan Application on your iPhone, table, Android or Blackberry device from the respective App Store.

STEP 5: Launch the Ready Plan App and sign in using the same username and password from STEP 1.

You will be able to access and manage all the information in your ERP direct from your computer, tablet, or even your smartphone. Most importantly having the ERP in place before disaster strikes will save your business substantial amounts of time and money. 

The key to recovering after disaster strikes is having a plan ahead of time to deal with any size disaster. SERVPRO of Marietta West's Emergency READY Program is the best way you can protect your business from down time!

Don't wait until it’s too late! Sign-up for a free ERP today!