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Get Your Business Back Up and Running With SERVPRO of Marietta West

6/20/2019 (Permalink)

Commercial Get Your Business Back Up and Running With SERVPRO of Marietta West SERVPRO of Marietta West servicing another water damaged assisted living facility in heart of Kennesaw GA

Showing up to your place of business to find out that your entire office space is soaking wet is a rough way to start any workday. SERVPRO of Marietta West sees this type of damage on a weekly basis and has tons of experience helping business owners and property managers navigate the drying and restoring of their workplace. Call in the professionals and leave it to us. We can be on site within an hour of notification in most cases with all the equipment and personnel needed to properly dry and document your water loss.

No amount of money has ever bought back a single second of time. Time is the one of those commodities that we can’t get more of. To a business time means money, and if your business is unable to operate due to water damage, fire damage or mold issues, it means you're losing money. Call SERVPRO of Marietta West so we can help get your employees back to work and keep the wheels of progress turning.

SERVPRO of Marietta West specializes in commercial losses. It doesn’t matter what size disaster, large or small. SERVPRO of Marietta West is always on call 24/7 and ready to respond, even during major holidays. Check out some of the commercial services we have to offer:

In need of restoration or mitigation services? Just give us a call (770) 428-5467

Here are a few types of commercial clients and scenarios we’ve handled in the past:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

SERVPRO of Marietta West has service our community for over 17 years and is locally owned and operated. We have helped countless businesses get back up and running after suffering a water, fire, or mold loss. Our goal is to both restore and mitigate your business’s losses and get you back in business as fast as possible.

Top 5 Causes of Water Damage In Fair Oaks GA

6/10/2019 (Permalink)

With over 30 years of providing the best in water restoration and mitigation services under our belt, SERVPRO of Marietta West has seen just about everything when it comes to water damage. No two restoration jobs are exactly the same but some are more common than others. We have put together a list of the top 5 causes for water damages in the Marietta and Smyrna area. By knowing the most common causes of water damage, you will know where your home’s weaknesses might be and possibly prevent a costly water loss.

  1. Toilet Related Water Damage - The two most common types of toilet related issues we encounter are toilet supply line leaks and toilet overflows or backups.
    • Toilet Supply Line - This type of leak is probably the most common causes of toilet related water damage and in most cases would be considered a Class 1 Water Damage.
    • Toilet Overflows & Backups - These type of water damages act exactly as they sound, resulting often times with highly contaminated water or sewage being expelled from the toilet. Due to the nature of these types of water damage they would be categorized as a Class 3 Water Damage.
  2. Air Conditioner - Air conditioner coils have a tendency buildup condensation and drip. The condensed moisture should be discharged safely outside of the home or into a drain leading to the sewer. The harder the air conditioning unit works the more water it tends to have to discharge. Sometimes this water overflows from the air conditioner condensation drip pan causing damages that can vary quite considerably.   
  3. Hot Water Heater - As water heaters age, they will quite often times develop sediment in the tank. This sediment can cause the water heater to fail by blocking drain lines, hoses, and other components. These types of failures often times result in water leaking from the unit and causing untold amounts of damage.
  4. Appliances - This category would include appliances commonly found in the kitchen or washroom like refrigerators, ice makers, dishwashers, and washing machines.
  5. Leaking Pipe - Causes of pipe leaks are just about numerous as pine trees on Kennesaw Mountain but the most common types of issues we see are maintenance related and pipe bursts during extremely cold weather.  

If you or someone you know experiences a water loss, call SERVPRO of Marietta West!

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Flooded Basement in Marietta GA

6/7/2019 (Permalink)

Flooded Basement in Marietta GA

We recently received a call around 6:45 pm on a weekday night from a customer with about five inches of standing water in their basement. The homeowner had returned home from vacation to discover that there was no hot water available in the home. They then noticed a musty smell coming from the basement. Water was discovered coming from an older water heater that had sprung a leak. The water heater had burst, and water engulfed the basement including the finished bonus living space and theater room. Luckily, this homeowner called SERVPRO of Marietta West, so help was only moments away!

As soon as our claims specialist finished taking down the customer’s information, they immediately dispatched our emergency mitigation crew to the customer’s home. Within the hour, our crew was on site and ready to jump into action. Our team of highly trained technicians were ready to get to work by taking the following steps:

Identifying the Source of Water – Check for the source of water or moisture in your home. The source must be stopped before any restoration or drying can be successful.

Identify Type of Water – Identifying the category and classification of water will ensure we restore your property to industry standards. The level of contamination of the water will affect the specific drying plan we use.

Survey Extent of Damage and Inspect the Premises – To ensure proper and complete restoration, inspecting and testing the damaged area will help determine the extent of damage and how far the moisture has traveled. In addition, we will inspect for safety concerns such as testing for lead or asbestos containing materials.

Identify Signs of Visible Mold Growth – If extensive mold is found we will advise the decision maker and prepare a scope of work to remediate the mold. You can find more about our mold remediation services here:

Content Manipulation and Protection – Move any furniture and contents and/or block items to help prevent rust or furniture stains on wet carpet. Any contents that remain in the affected area will be protected from dust and debris.

Emergency Water Extraction – Using our purpose-built extraction equipment, we will remove as much excess water as possible from affected areas.

Treatments – Our process utilizes SERVPRO’s advanced cleaning agents such as; deodorizing treatments and EPA-registered anti-microbial to disinfect and prevent mold growth.

Floor and Wall Inspection – We will determine the extent of water has permeated affected materials like flooring, subfloors and walls to see if they can be dried and saved or if they need to be removed.

Disposal – Remove and dispose of damaged materials with approval from the customer and adjuster if needed.

Placing Equipment – Drying equipment removes moisture and brings the relative humidity level back to normal. We monitor moisture affected materials until the materials meet drying goals.

Measure Temperature/Humidity for Drying Analysis – Technicians will monitor the temperature and humidity levels in the home or business to make sure conditions are conducive for drying.

Visit Recap – Before leaving the customers home the technician will check in with the homeowner to give them an update on the progress made during their visit. Our project coordinator will reach out to schedule your monitoring visits to complete the drying process.

 Call SERVPRO of Marietta West (770) 428-5467 if you want your home’s restoration done right the first time!

Commonly Found Types of Biohazard Cleanup Jobs

5/29/2019 (Permalink)

Biohazard Commonly Found Types of Biohazard Cleanup Jobs If you or someone you know is in need of biohazard services give SERVPRO of Marietta West a call (770) 428-5467

Biohazard cleanup refers to the process of cleaning an area that contains biological substances that pose a health risk to living organisms. This poses an additional level of difficulty to your average cleanup job. Due to the presence of biohazardous materials, the people cleaning up the effected area must use the upmost care in cleaning up biohazardous materials, disposing of or storing biohazardous items, and protecting themselves from the pathogens and hazardous microorganisms. This blog was written to outline some of the different types and classes of biohazards that SERVPRO of Marietta West encounters every day.

SERVPRO of Marietta West provides 24/7 biohazard emergency services for both residential and commercial clients. Give us a call at(770) 428-5467

Let’s take a look at the four different levels of biohazardous materials/conditions called “Biosafety Levels” (BSL), as outlined by the Center for Disease Control. Each level is assigned a numerical value on a scale of one to four. Level one (BSL-1) would be considered the “lowest” level on the scale, with level four (BSL-4) being the “highest” level. 

Here is a little bit more information on each level:

Biohazard Level 1 (BSL-1)

Includes low level bacteria and viruses not commonly known to cause disease in healthy adults and presents a minimal potential hazard during interaction or exposure (E. coli, chicken pox, bacillus subtilis). Trained professionals can typically complete this type of clean up by limiting travel into contaminated areas and will protect themselves by wearing standard Personal Protective Equipment (PPE) during the cleanup process. PPE would include but would not be limited to items such as; protective boots, gloves, coveralls, and face/eye protection. All hazardous materials must be cleaned, treated, decontaminated or disposed of according to state and federal laws.

Biohazard Level 2 (BSL-2)

Includes moderately to severe hazardous microbes and conditions that can be spread or transmitted through direct contact with contaminated or infectious materials (HIV, salmonella, hepatitis B). Trained professionals would most likely set containment or quarantine all affected areas/materials to prevent transmission of microbes and pathogens during the cleanup process. Technicians would be required to use PPE equipment as outlined in BSL-1 with the addition of a respirator. All hazardous materials and items in contact with hazardous materials, must be cleaned, treated, decontaminated or disposed of according to state and federal laws.

Biohazard Level 3 (BSL-3):

Includes indigenous or exotic microbes that can cause lethal diseases (anthrax, SARS virus, tuberculosis, & typhus) and can be spread via air flow or inhalation. Not unlike the previous biohazard levels (BSL-1 & BSL-2), technicians are required to wear the for mentioned PPE and are required to wear air-purifying respirators (APRs) or supplied-air respirators (SARs). All affected areas will have to be quarantined and air flow into and out of the areas will have to halted or filtered using approved methods.  All hazardous materials must be cleaned, treated, decontaminated or disposed of according to state and federal laws.

Biohazard Level 4 (BSL-4):

Includes the most hazardous pathogens that poses the greatest level risk of any biohazard level (Ebola & smallpox). Very few labs in the world are prepared, or even equipped, to handle this type of biohazard due to the nature of the microbes found in this classification and the risk associated with contamination. Typically a government agency like the CDC must be contacted to handle this type of containment and cleanup, as it would be performed by specialized biohazard teams. All hazardous materials must be cleaned, treated, decontaminated or disposed of according to state and federal laws.

When it comes to biohazard cleanup the safest and often times the best choice is to leave it up to the professionals. SERVPRO of Marietta West has provided the best in biohazard cleanup services for over a decade and is a preferred service provider for most major insurance companies. This is in large part due to the way we treat our customers and the high level of service we provide. SERVPRO of Marietta West is ALWAYS AVAILABLE! 

Have more questions about hazardous waste? Our friends over at the EPA can help with more information.


Commercial Emergency Ready Plan - Free, Quick, & Easy!

5/24/2019 (Permalink)

Commercial Commercial Emergency Ready Plan - Free, Quick, & Easy! Call SERVPRO of Marietta West to schedule your free Emergency READY Plan today!

So, nobody likes thinking about "what if something goes wrong?", but as a business owner or facility manager it is your job to be ready when things do go wrong. Often times you are face with difficult situations & hard questions like:

  • Who do we call if the sprinkler system goes off?
  • The bathroom toilets are backed-up and spilling sewage onto the floor and carpet
  • Refrigeration unit lost power and flooded the warehouse or kitchen
  • Storm waters have engulfed our office space
  • Neighbor's pipe busted and water is coming through your celling

You can better prepare yourself and your business by having an Emergency READY Program (ERP) in place prior to when disaster strikes. Putting a plan in place doesn’t have to cost you a dime, and you can get started today in just 5 easy steps! Let SERVPRO of Marietta West help you better prepare for disaster. Once you have an ERP set up, getting help to cleaning up and restoring your property is just a few clicks away.

5 Easy Steps to Commercial Emergency READY Plan

STEP 1: Go to to register for your free account using your email address as your username and enter a secure safe password.

STEP 2: Select SERVPRO of Marietta West as your preferred SERVPRO franchises. This way, in the event your business experiences water, fire, mold, or just about any other type of damage, SERVPRO of Marietta West is only a few clicks away.

STEP 3: Begin creating an ERP for your building or other properties you manage.

STEP 4: Download the SERVPRO Ready Plan Application on your iPhone, table, Android or Blackberry device from the respective App Store.

STEP 5: Launch the Ready Plan App and sign in using the same username and password from STEP 1.

You will be able to access and manage all the information in your ERP direct from your computer, tablet, or even your smartphone. Most importantly having the ERP in place before disaster strikes will save your business substantial amounts of time and money. 

The key to recovering after disaster strikes is having a plan ahead of time to deal with any size disaster. SERVPRO of Marietta West's Emergency READY Program is the best way you can protect your business from down time!

Don't wait until it’s too late! Sign-up for a free ERP today!

Become Part of The SERVPRO Team!

5/24/2019 (Permalink)

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated, truly enjoys providing superior service, loves taking ownership and have superb interpersonal skills, then you’ll thrive in this work environment. As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

The Administrative Assistant will be responsible for answering phones, providing customer service, and coordinating/scheduling jobs. Responsibilities will also include documenting job files, entering estimates, submitting insurance claims.

Position requirements:

  • Hours are 40 hours/week Mon- Fri (flexible to work overtime/on-call when required)
  • Experience with data entry: 1 year (preferred)
  • Customer Service: 1 year (preferred)
  • Administrative Assistant: 1 year (preferred)
  • Driver's License (preferred)

Primary Role: Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties such as drafting correspondence, filing and creating reports.

Results Expected: All administrative work is processed and documented accurately and timely. Customers, COIs (Center of Influence), Production Team, Marketing Reps/ Estimators and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed as assigned.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.

You can apply for this position by clicking on the following link to our Facebook Job Listings!

Emergency Roof Tarping and Board-up in Kennesaw Georgia

5/24/2019 (Permalink)

Storm Damage Emergency Roof Tarping and Board-up in Kennesaw Georgia If your roof looks like this, give SERVPRO of Marietta West a Call (770)428-5467!

Emergency Roof Tarping and Board-up in Kennesaw Georgia

There’s not much worst then a tree branch falling on your roof, except maybe having the tree branch fall in the middle of the night during a rainstorm and trying to deal with it by yourself. Don’t go it alone! Call your neighborhood restoration specialist at SERVPRO of Marietta West. We hope this type of event never happens to your home, but if it does know SERVPRO of Marietta West can help!  We have provided homeowners with roof tarping and board-up services at all hours of the day and night.

It is very important to secure your property after a storm causes damage to your home, particularly your roof. You should have the building’s structure inspected for safety and secure the property to ensure that no further damage will happen to your property. Leaving a hole in the roof means that rain and the elements could further damage your home and its contents.

Dangers of tarping your own roof!

Fall Hazards – Damaged roofs can have structural faults or weak points due to the damage to the roof. The roof should be inspected by trained professionals for strength and structural integrity before performing repairs on it. Climbing and walking on rooftops can incredibly dangerous. Preforming work without the proper safety equipment is at best foolish and could be against the law!

Electrical Shock – Many homes and buildings have all kinds of overhead powerlines and electrical wires running to or through the roof. Combining water and electricity is never a good idea and once a roofs structure has been compromised the chances for electrocution multiply. All power lines should be treated as “live” and trained professionals should be the only people allowed to touch or even work in close proximity to them.

Inclement Weather – Chances are the reason your roof has been damaged is due to a weather-related event. From hail and high winds, to trees or other structures damaging your rooftop. Mother nature can really cause some damage! Sometimes it can be hard to tell if mother nature is done dealing damage or if she is just taking a break and has more harsh weather to dish out. Don’t be fooled into climbing up on your roof only to get caught in a thunderstorm or tornado. Wait for all storm advisories to be lifted prior to inspecting, tarping, or repairing damages.

*There are many risks involved with climbing on the roof of any structure and SERVPRO of Marietta West advised you keep your feet firmly planted on the ground. Call the professionals when it comes to inspecting, tarping, and repairing your home or business’s roof. For more information about roof tarping visit our friends over at

SERVPRO of Marietta West offers emergency board-up services just for this type of event. When your homes roof suffers damage in the middle of the night, call SERVPRO of Marietta West. We will come straight over, and get the roof boarded up and covered-up to protect your home from further damage. 

Three Easy Steps to Remember When Your Toilet Backs-up or Overflows

5/20/2019 (Permalink)

Water Damage Three Easy Steps to Remember When Your Toilet Backs-up or Overflows When thing seem out of control and you need a helping hand, give SERVPRO of Marietta West! We'll bring back order and your peace of mind!

When disaster strikes, sometimes it hard to know what the first step toward getting things back to normal is. The trained professionals at SERVPRO of Marietta West can make it “Like it never even happened”. If you or someone you know has recently experienced a water damage or a sewage backup, call SERVPRO of Marietta West. We’ve provided fast and reliable service to the Great Atlanta Area for over 30 years and are open 24 hours a day 7 days a week 365 days year, including all major holidays. No matter the time of night…No matter the size of the job…SERVPRO of Marietta West is ready for any disaster!

  1. Protect yourself from potentially harmful sewage – Turn off circuit breakers for wet areas of the structure once access to power distribution panel is safe from electrical shock. Do not enter areas that have sagging or falling ceilings. Technicians wear protective boots, gloves, Tyvek suits, and even respirators to protect themselves during a toilet backup. Not only does this prevent our techs from being harmed during the cleanup process, but it also helps prevent transferring contaminates to non-affected areas.
  2. Stop the source of water – In some toilet overflow cases this is simple as shutting off the water supply line to your commode. Most supply lines can be found at the base of your toilet and are very easily shut off by turning the knob connected to the water shut-off valve. The water can also be turned off at the water main. This method can be particularly helpful if you don’t know exactly where the water leak is coming from. This technique turns the water off to the entire structure and can be problematic because the residents will be unable to use any water fixture in the home or business until the water main is turned back on.Sometimes the toilet backup is result of clogged drain lines or pipes and can be cleared using a toilet plunger. In the event the blockage cannot be cleared with a household plunger, we strongly recommend you contact a trusted water restoration service provider like SERVPRO. Difficult obstructions may have to be cleared by trained professional using specialized equipment like a “drain snake”.
  1. CALL SERVPRO! SERVPRO can be on site within an hour in most cases. Until help arrives you can help prevent further damage. Removing water as soon as safely possible by using traditional methods like blotting with towels or mop and bucket. Take special care around color sensitive textiles like clothing, carpets, rugs, furniture and upholstery. Move sensitive valuables such as artwork, electronics, and documents to a suitable dry place while taking care not to spread sewage to unaffected areas. Use anti-microbial cleaning agents during the cleanup process to help prevent future mold growth.

Don’t go it alone…Call in the professionals from SERVPRO of Marietta West. Our trained mitigation crews have the experience and know-how to fix any size disaster. Don’t take our word for it though, check out what our satisfied customers have to say!

Emergency Water Damage Tips

4/30/2019 (Permalink)

SERVPRO of Marietta West's emergency water restoration and drying services are available 24/7! We are your trusted local restoration company, and have provided the highest quality services available to both residential and commercial properties for over 13 years. No matter the size of the job, choosing SERVPRO of Marietta West is the first step in the right direction, towards recovery.

Here are some SERVPRO approved Do's and Don'ts when it comes to water damage:

  • Shut off the water source if possible or contact qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Don't enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Don't use your household vacuum cleaners to remove water, this could cause electrical shock or damage to the vacuum cleaner.
  • Don't turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

If you or someone you know has recently experienced a water loss please don't hesitate to contact us here or give us a call (770) 428-5467. We have live operators answering our phone 24 hours a day 7 days a week including all major holidays.

SERVPRO of Marietta West is ready to make it "Like it never even happened."

Storm Insurance Related Questions

4/1/2019 (Permalink)

Storm Damage Storm Insurance Related Questions SERVPRO of Marietta West 24/7 Emergency Storm Cleanup

SERVPRO of Marietta West field hundreds of emergency water restoration calls every year from often frantic customers dealing with their first storm related insurance claim. This can be a very trying and stressful time for even the coolest headed individuals. SERVPRO has your back and can make it “Like it never even happened.” With over 1600 franchises nation wide we have the national backing to handle any size disaster.

Some of the most common questions customers ask us about their home, condo or business water damage:

  • Is a water leak covered by home insurance?
  • Is a leaking toilet covered by insurance?
  • Is water damage from a leaking roof covered by insurance?

While we wish we could give a simple yes or no answer to these questions, there are way too many variables to issue such an overly simplified blanket answer. If you have questions about your coverage, we encourage you to contact your insurance agent. Familiarize yourself with your policy and don’t be afraid to ask your agent questions about coverage. Knowing what kind of coverage, you have will prevent you from being ill prepared when disasters happens.

SERVPRO of Marietta West prides itself on not only restoring our customers property, but also our customers peace of mind. Customers tend to have questions flying through their head causing all sorts of anxiety and stress. Having a company that you can turn to, to answer your questions and provide 24/7 service is essential.

Types of water damage that depending on coverage, may or may not be covered by your insurance policy:

  • Sudden or Accidental Discharge - A window is broken allowing rain water to damage the interior of a structure.
  • Sewer Backup or Water Backup - The sewer system is clogged causing sewage to flow backwards into a home or business.
  • Overflow - A water shut off valve or drain fails causing water to flood a kitchen or bathroom.
  • Flood - During inclement weather water levels rise such that water ingulfs street, home & business.
  • Insurance Covered Storm Related Water Damage - This would be determined on a case by case basis and depend on the insured’s coverage

SERVPRO of Marietta West is a leader in the water restoration industry and is a preferred service provider for most major insurance providers. This means that SERVPRO has pre-negotiated pricing, rates and terms of service with your insurance provider on a national level. Providing both cost savings for insurance companies and their customers. It also means that you will receive the same high level of service from highly trained restoration professional no matter where you live!

Give SERVPRO of Marietta West a call today!(770) 428-5467