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SERVPRO of Marietta West Can Help You Reopen Your Business Safely

5/22/2020 (Permalink)

technicians wiping and disinfecting touchable surfaces SERVPRO of Marietta West's trained professionals can safely clean and disinfect your office/work space, reducing the likely hood of harmful pathogens.

The Certified: SERVPRO Cleaned (CSC) Standard Service is centered around limiting the survival and spread of emerging viral pathogens. SERVPRO of Marietta West is not aiming to replace your company's current cleaning crew or janitorial services, but rather working to supplement your current cleaning efforts. Our highly trained and certified technicians will apply EPA registered disinfectants to touch points described below. *This application of disinfection excludes inventory or retail merchandise. 

Step 1

Long before SERVPRO of Marietta West receives your call, we are preparing for the first step in the CSC program by completing an exhaustive training program and familiarizing ourselves with the disinfectants that will be utilized to disinfect your facility, like SERVPROXIDE DisinfectantBenefect Botanical Disinfectant, and Sporicidin Disinfectant Solution to name a few. Our technicians will have specifically reviewed safety precautions and requirements related to the cleaning process, including protocols for any necessary personal protective equipment (PPE), application methods, and needed product dwell time to insure effective application.

Step 2

SERVPRO cleaning crews and trained technicians will don all the necessary personal protective equipment (PPE) like gloves, tyvek suits and respirators to protect themselves during the cleaning process from pathogens like virus and bacteria that might be present. An N-95 respirator, disposable gloves, coveralls/gowns, and goggles are a minimum level of PPE. This level of PPE is sufficient when applying disinfectant with a saturated towel or a trigger sprayer and towel. Other application methods, such as utilizing a ULV mister or electrostatic sprayer, will require additional respiratory protection such as an air purifying respiratory (half-mask or full-face mask) with organic vapor (OV) cartridges

Step 3

SERVPRO will apply disinfectant to touch points. This can be accomplished with a towel saturated with disinfectant or a utilizing equipment to deliver disinfectant such as a trigger sprayers, pump sprayers, ULV misters, electrostatic sprayers, airless sprayers, foam applicators, or another equivalent effective dispersion technology. Our highly trained technicians will strictly follow product label directions to insure successful application and disinfection. Depending on the listed product dwell time and the application method, the disinfectant may be able to be applied once or it could require multiple treatments to keep the surfaces wet for the minimum time. We will carefully assess the surfaces to prevent the product from streaking or running while keeping the surface wet for the recommended contact time. 

  • Door knobs, pulls, and locks, as well as 1 square foot around the knob or pull, door jambs 
  • Push doors 
  • Stair handrails, elevator car and controls 
  • Light switches, switch covers, and accessible outlet covers 
  • Counter tops, tabletops, vanity tops, and desktops. Disinfect accessible surfaces without moving contents. Prevent over-spray and potential damage (i.e. paper products, electronic devices, personal property). 
  • Chairs. Avoid over wetting upholstered surfaces. Concentrate application on arms, backs, height/swivel controls. 
  • Faucets, sinks, soap dispenser, towel dispenser, dryer, water fountains, napkin dispenser 
  • Cabinet door and drawer exterior, door and drawer pulls/knobs 
  • Toilets, urinals, bathroom stalls around locks and handrails, handrails, bathroom fixtures (i.e. toilet paper dispenser), diaper changing stations, fitting room stalls around locks and handrails 
  • Telephones, computer equipment, shared office equipment, sales registers, point-of-sale equipment. 
  • Exterior of shelves,?racking, displays,?bookcases, file cabinets,?lockers,?or other fixtures. Disinfect accessible surfaces without moving contents. 
  • Operational/occupational equipment and controls (i.e. kitchen equipment, fitness equipment, laundry equipment).

Step 4

SERVPRO professionals will inspect the surfaces that have been disinfected. Wipe clean surfaces to eliminate product streaking and/or residues if needed. 

Step 5 

After step 4 technicians will perform end-of-visit cleanup. Once all work activities are complete, we will return all products, supplies, and tools to the work vehicle, bag all trash such as disposable towels and disposable PPE according to hazmat disposal procedures when necessary, and load bags into the work vehicle(s). Before leaving, walk through the work site one final time to ensure that the work site is clean and ready for your employees to return to the facility. 

Step 6 

Finally our technician will place a Certified: SERVPRO Cleaned window cling, complete with date of service, so that your employees and customers alike can rest easy knowing that your facility is Certified: SERVPRO Cleaned.

For more information about our cleaning services and the Certified: SERVPRO Cleaned program check our our previous blog “Certified: SERVPRO Cleaned - a defensive cleaning program”; "SERVPRO of Marietta West is Here to Help During This Time of Need"

Marietta Homeowner Calls SERVPRO of Marietta West After Home Flood

5/22/2020 (Permalink)

commercial facility basement flooded during storm SERVPRO of Marietta West is here to help you recover after storm damage. We are available for emergency services 24/7!

If you’ve lived in the Kennesaw or Marietta area for a very long, then you are familiar with the crazy weather changes that can occur. We sometimes experience what seems like multiple seasons in as short as just a few days. You may enjoy a gorgeous sunny day out with your family, bike riding with highs in the 70’s this weekend only to wake up a few days later to a winter weather advisory forecasting snow and ice! Kennesaw and Marietta experience all types of weather, from blazing hot summers to cool Autumn nights with everything in between. Including severe thunder and lightning storms, flash flooding, tornadoes and ice storms to name just a few. With such unpredictable weather, protecting your property is on the minds of almost every homeowner. 

Thankfully you will never have to face the destruction a storm may cause to your home alone. SERVPRO of Marietta West is Here to Help! We are your locally owned and operated restoration company specializing in storm damage cleanup, water extraction, smoke and fire cleanup and restoration along with a complete construction team, to put everything back together again just "Like it never even happened." 

One late August evening a homeowner in Kennesaw was heading home from a long day at the office. The rain was pouring down, lightning was lighting up the sky and the wind had picked up. As she drove into her neighborhood, she noticed the tree limbs above her swaying in the wind and she thought to herself, “I really should’ve taken care of that dead tree in my backyard.”

Once inside the comforts of her home, dry from the raging storm outside, the homeowner went upstairs and couldn't believe what she found! That very tree she had put off having removed, had fallen in the storm, knocking through her roof and into her home, creating an unwanted skylight in the master bedroom and bathroom. Tree limbs and debris were everywhere and rain was rushing into her home, as the storm continued. 

The homeowner acted quickly getting in contact with her insurance company and making the wise decision to call the best restoration company in the Kennesaw and Marietta area, SERVPRO of Marietta West. Upon calling SERVPRO, she was greeted by one of our professional and caring loss coordinators who was able to calm her nerves and assure her that help was on the way. Not only do we offer emergency roof tarping but our top-notch team is on call for situations just like this, any time of the day or night, 24 hours a day 7 days a week!

Our team was dispatched to the home and began the cleanup and restoration process, immediately upon arrival. SERVPRO of Marietta West handled everything from start to finish for the homeowner. From sending out a tree removal company, the emergency board up and tarping, documenting every step  for the insurance company and even helping the homeowner file a claim with her insurance company. At SERVPRO of Marietta West it is our goal to take a stressful and confusing time and make it as easy and seamless as possible.

Here is a short walk-through of the restoration and cleanup process for this homeowner: 

SERVPRO arrived on-site equipped with everything needed to complete the job in a timely, professional and efficient manner. Getting this Kennesaw home back to preloss condition in no time. After the roof was tarped and the site was secure our technicians began the restoration and cleanup process. First removing all of the debris and then using SERVPRO’s cutting edge portable water extractor to remove all of the standing water. The hardwood floors and baseboards in the master bedroom and bathroom were saturated with water. The drywall in both rooms were affected as well. 

Once all of the water was extracted our highly trained team of IICRC certified technicians began the drying and demolition process. First, our contents and moving professionals stepped in and carefully packed up, documented and processed all of the personal items affected in the rooms. Items such as books, photo albums, nightstands and a dresser were carefully packed and transported to our 10,000 square foot climate controlled, video surveilled warehouse to be cleaned and safely stored during the restoration process. 

The baseboards were removed and chalk-lines were made on the drywall for precise demolition cuts, removing the bottom few inches of drywall in the affected area. Our technicians then treated any exposed wall studs with SERVPRO’s proprietary cleaning products and antimicrobial treatments to prevent the growth of future mold. 

Now what about the beautiful hardwood floors?  At SERVPRO of Marietta West we use state-of-the-art equipment including the innovative Dri-Eaz Mat Drying System, one of the most effective and efficient pieces of floor drying equipment available. Along with the Dri-Eaz Mats for the hardwood floors, dehumidifiers and air movers were strategically placed to facilitate the drying process. Over the course of the next few days our technicians were monitoring and documenting the drying process. In the end, we were able to dry out and save the homeowners hardwood floors and when the drying process was complete the reconstruction portion of the restoration began. The roof was fully repaired, the drywall was mended, resurfaced and painted, and in no time, we were moving all of the homeowners belongings back into her home. 

After everything was said and done, the homeowner had nothing but wonderful things to say about the professionalism and workmanship of a job well done. SERVPRO of Marietta West stepped in and did what we do best. Walking this homeowner through every step of the process, always Here to Help. 

At SERVPRO of Marietta West we are recognized, nationwide, for our emergency response after a storm strikes. With over 50 years in the storm restoration industry you can rest assured that you are getting the best name in the business. We are the name you can trust with what is likely your largest lifetime investment, your home.

SERVPRO of Marietta West is your locally owned and operated restoration and storm professionals. We are proud to serve the Marietta, GASmyrna, GAKennesaw, GAFair Oaks, GADobbins Air Force Base, GA, Big Shanty, GA, and the surrounding metro Kennesaw and Marietta areas. We are always just a phone call away.

*Checkout some of our other Storm Restoration Blogs: "SERVPRO of Marietta West Restores Homes and Businesses After Storm Damage"; "Flash Flood Home Repair and Restoration in Smyrna, GA"; "A Look at North Georgia's Sever Weather History"; "Flood and Storm Damage in Marietta Georgia"

SERVPRO of Marietta West's 1-4-8 Service Response Guidelines

5/20/2020 (Permalink)

water heater floods basment Give SERVPRO of Marietta West a call if you have an questions about water restoration or are in need of water restoration services.

We here at SERVPRO of Marietta West have always prided ourselves on being faster any size disaster. Meaning that no matter what size water, fire, mold, or cleaning project you have on your hands, be it commercial or residential, you know that help from SERVPRO of Marietta West is on its way and will be there quick, fast and in a hurry. Our trained professionals will come equipped with all the equipment needed to stabilize water damaged areas and are ready to extract standing water with their powerful water extraction tool if necessary. SERVPRO has developed a set of Service Response Guidelines to ensure that all SERVPRO franchises are able to respond to our customers's needs in a swift and timely manner. 

Service Response Guidelines

1 Hour – Within one hour of notice of loss, one of SERVPRO of Marietta West’s loss coordinators will contact you to arrange for service.

4 Hours – Within four hours of loss notification, SERVPRO of Marietta West will be on-site to start mitigation services (if necessary). 

8 Hours – Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.

*While these guidelines are a good way to ensure that all of our customers are taken care of properly, SERVPRO of Marietta West strives for greatness and averages less than a two hour turn-around-time when responding to emergency water or fire service requests.

Let's take a look at the first part of our Service Response Guideline, “Within one hour of notice of loss, one of SERVPRO of Marietta West’s loss coordinators will contact you to arrange for service.” What does this mean? This means that no matter what time you call, day or night, your call will be answered by a SERVPRO of Marietta West team member, and that technicians can be immediately dispatched to your location ready to start extracting water, mitigating damage, and restoring your home or business. Our loss coordinator will gather information about your water loss like: Is there standing water on-site? How many levels are affected? What type of flooring is affected? What year was the structure built? Are utilities like electrical power and water available on-site? We gather this information to better prepare our highly trained technicians and allow them to equip their service vehicle with the appropriate equipment.

The second part of the Service Response Guideline, “Within four hours of loss notification, SERVPRO of Marietta West will be on-site to start mitigation services (if necessary).” This section is pretty cut and dry. Within four hours of notification of the loss, SERVPRO of Marietta West will be on-site to stabilize the affected area(s) and start the remediation/restoration process. SERVPRO of Marietta West likes to point out that our average response time is well under the four hour guideline and in most cases, response time is actually less than two hours. Should our customer choose to delay our initial service call, our loss coordinator can help them schedule a more convenient time for our initial visit. We always advise our customer that the longer water damage sits unmitigated, the more likely it is to cause additional damage. The sooner SERVPRO of Marietta West can stabilize affected water damaged areas, the better!

Finally we have the third part of our Service Response Guideline, “Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.” This is the step in the Service Response Guideline that gives you some solid information on what it is going to take to return your property to preloss condition and explain how SERVPRO of Marietta West can make it “Like it never even happened.” SERVPRO of Marietta West does not use scare or high pressure sales tactics. We prefer to work with customers that are well informed and understand the restoration process. This is why SERVPRO of Marietta West provides estimates and a scope of work to explain what it will take to restore your property, before performing services.

SERVPRO of Marietta West’s highly trained and professional restoration team will help you navigate all of the twists and turns that can come with restoring your home or business after water damage and can help you regain control of the situation. Upon notification, SERVPRO of Marietta West can have technicians on-site within an hour in most cases, ready to start the drying process so that your life can get back to normal. If your home or business has suffered water damage, give SERVPRO of Marietta West a call today! We are approved and preferred vendors for most insurance companies and have a great working relationship with

local insurance adjusters. If you happen to be a State Farm, Allstate, Farmers, Auto Owners, or The Hartford insurance customer, SERVPRO of Marietta West is a preferred provider of these carriers making the process simple for our customers. Taking all of the guesswork out of filling out insurance paperwork, scheduling with adjusters, and documenting your claim.

Check out some of our related Water Restoration Blogs: "Why does your Kennesaw basement flood?"; "How to Dry Hardwood Floors in Cobb County GA"; "Faster to Any Size Water Disaster"; "Top 5 Causes of Water Damage in Fair Oaks, GA"; "Flooded Basement in Marietta, GA"

Certified: SERVPRO Cleaned – a defensive cleaning program

5/13/2020 (Permalink)

 Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Marietta West today at (770) 428-5467 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

SERVPRO of Marietta West is Here to Help During This Time of Need

4/10/2020 (Permalink)

SERVPRO of Marietta West is here to help We can help minimize the spread of germs with proactive cleaning! We’re trained to adhere to the highest cleaning and sanitization standards.

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Contact us today for a proactive cleaning

If your home or business needs deep cleaning services, call the experts today

– SERVPRO of Marietta West (770) 428-5467 –


SERVPRO of Marietta West Restores Homes and Businesses After Storm Damage

3/31/2020 (Permalink)

aerial view of flooded homes SERVPRO of Marietta West is an industry leader in the storm restoration field. Give us a call today (770)428-5467!

When a storm disaster strikes, it’s time to call in the professionals that can make it “Like it never even happened.” Restoration professionals you can trust to get the job done right, the first time and stands behind their work no questions asked. You need to call SERVPRO of Marietta West, your locally owned and operated SERVPRO franchise. SERVPRO is known nationwide for its emergency support to regions ravaged by storm damage. Whether it’s tornadoes in Nashville, TN, hurricanes in Houston, TX, or wildfires in Santa Rosa, CA, SERVPRO is always here to help. SERVPRO has over 1,700 franchises nationwide, strategically placed, so that you are never more than a phone call away from the best restoration company in your area.

SERVPRO of Marietta West is no stranger to storm damage. We have helped our customers and the greater Kennesaw/Marietta community recover after major storms and isolated weather events for over seventeen years, restoring our customers' property to preloss condition and helping businesses get back up and running after storm damage. Our technicians are highly trained and certified professionals. They undergo extensive background checks, training by the Institute of Inspection Cleaning Restoration Certification (IICRC), and SERVPRO’s proprietary continued education programs, to ensure that SERVPRO of Marietta West technicians are trustworthy, knowledgeable, and experienced enough to handle any size disaster.

What To Do and What Not To Do After Storm Damage

What to do after a home flood? Mopping and blotting are good ways to remove excess standing water and saturated materials. Wood furniture can be wiped down to remove excess water, be sure to remove tabletop items like lamps and pictures, so the surface can be wiped down thoroughly. Aluminum foil or wood blocks can be placed between furniture legs and wet carpeting, and wet upholstery and cushions should be removed and propped up to allow them to air dry. Your air conditioner can be turned up to the maximum to help circulate air and help dry your property during the summer or warmer months. Painting, sculptures, and other artwork should be removed and stored in a safe, dry place. Colored rugs should be removed from wet carpeting to prevent leaching and staining. Any loose items on the floor should be gathered and stored in a safe dry place as well.

What not to do after a house flood? Do not use your household vacuum to suck up water, unless it is specifically rated to handle wet vacuuming. Electrocution and damage can result from using a household vacuum to remove water from carpets, upholstery or other saturated surfaces. TV and other household appliances are also electrocution hazards and should not be turned on. When safe, unplug or remove the power source of electronic devices that have been exposed to moisture. Wet ceilings pose both electrical and fall hazards. Do not turn on ceiling fans or lighting fixtures in rooms that have ceiling water damage and stay out of rooms with sagging ceilings. Do not leave colored items like books and magazines in contact with wet carpet, hardwoods, or other flooring, as they may stain the surface they are sitting on. Furs and other leather goods should be hung up to allow them to dry while other fabrics can be left laying flat  and allowed to dry. Do not leave wet fabrics in place because mold and mildew can result.

Contents Restoration Services Overview

Storm damage can be devastating to homes and businesses and SERVPRO of Marietta West is here to help. We specialize in restoring homes and businesses’s contents damaged by storms and other water damage events. Our expertise and our “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents, to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including:

  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to additional cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Spray and Wipe -Effective for items that can’t withstand cleaning.

Move-Out/Pack-Out Services Overview

Homes and businesses that have been damaged by storm or other water events often require extensive restoration or cleaning. SERVPRO of Marietta West can conduct an organized, efficient, and safe move-out of the affected area. A move-out will provide several benefits, including protecting items from potential damage, protecting contents from further on-site damage, and a quicker remodeling process. When the restoration portion of the claim is completed, SERVPRO of Marietta West will work with you to coordinate the move-in according to your individual wishes and needs. The services offered upon move-in may depend on your insurance coverage.

Contents Claim Inventory Services

When a storm event happens, the damage can make your stress levels go through the roof and often make you feel overwhelmed. We can help ease your stress and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate manifest of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service Five Major Features:

  •  Pre-loss list and value of contents
  •  Detailed and accurate report
  •  Better information to settle claims quicker
  •  Assistance with burden of proof for claims
  •  Peace of mind when you need it most  

Locally Owned Company with National Storm Resources

We live and work in this community, and we might even be neighbors! As a locally owned and operated business, SERVPRO of Marietta West is close by and ready to respond to storm and disaster events in the Atlanta Metro area. We are proud to be active members in the Marietta and Kennesaw communities and want to do our part to make these communities the best they can be. We are proud to serve Marietta, GA, Smyrna, GA, Kennesaw, GA, Fair Oaks, GA, Dobbins Air Force Base, GA, and Big Shanty, GA communities.

Flash Flood Home Repair and Restoration in Smyrna GA

2/14/2020 (Permalink)

tarped roof after storm damage SERVPRO of Marietta West is here 24/7 to handle all of your emergency water restoration needs. Flash Floods? Tree on roof? Better call SERVPRO!

If you’ve lived in the North Georgia area for a few years, then you’ve probably noticed that we get the full array of weather events. Blazing hot summers, bitter cold winters and any number of weather events from tornadoes to wildfires. There’s a popular saying that applies to this winters weather, “If you don't like the weather, wait about 15 minutes.” We’ve seen weeks that start out in the mid 70’s that have flash flood warnings mid-week, and a couple of inches of snow to round out the weekend. With unpredictable weather comes unpredictable home damage like a tree falling on your roof or your basement getting flooded during a flash flood. The good news is that there is a dependable, locally owned and operated restoration company that is always on duty to answer your emergency home repair and water extraction calls...SERVPRO of Marietta West!

In Smyrna Ga, a local homeowner woke up to a flash flood warning after a rough night’s sleep due to a heavy rainstorm that lasted into the morning. After waking up and getting out of bed, they headed downstairs to the kitchen to start a pot of coffee. The homeowner discovered water throughout the front half of the main-level of their home. The dining room had pools of water along the exterior walls as well as the front door entrance-way and the study. What the homeowner hadn't seen yet was the basement level. Water had penetrated the main level's sub-floor, seeping through the ceiling and into a stairwell and entertainment room. The water had a brown-red tinge to it which was a tail-tail sign of Georgia red clay. Needless to say this was not how the homeowner wanted to start their morning.

This Smyrna homeowner wisely decided to call the best restoration company in the Metro Atlanta area, SERVPRO of Marietta West. Our trained loss coordinators were able to calm the homeowners fears and ease their worries by assuring them that help was on the way,  giving them clear and concise direction on what they could do until help arrives. The homeowner did not have to wait long because SERVPRO of Marietta West has an average response time of under two hours and in this case, we made it on-site within one hour. 

The home was a brick two story structure with a finished basement and was built during the mid 90’s. The basement originally served as a spare guest room and additional storage space, but was converted into a movie theater room with an entertainment area several years later. The house was built on the far-side of its lot with a long steep driveway leading up to the street. The front yard also had a steep pitch to it that angled back toward the house creating almost a miniature valley that the house sat in. The house’s builder took these topographical factors into account when building the house and planning the landscaping. They made sure to build up the foundation so that there was a gentle slope way from the home to prevent water from flooding the home and also strategically place landscaping beds along the front of the house to help direct rainfall and water run-off away from the house. But with even the best laid plans, things go awry, and when it comes to home ownership anything that can go wrong, will. The rainfall was so heavy that the entire front lawn was under several feet of water and part of the driveway was submerged as well. 

Once our technicians arrived on-site they immediately sprang into action. The first step was to determine that the site was safe to enter and document the loss for the homeowner’s insurance company. Luckily, this homeowner had the foresight to purchase flood coverage in addition to their standard homeowner’s insurance policy, so coverage was not an issue. SERVPRO of Marietta West’s talented loss coordinators were even able to help the homeowner file their insurance claim and took care of all the “red tape” and headaches normally associated with filing a homeowner’s insurance claim. The next step was to remove all the free standing water from both levels of the home. After the site was deemed safe and the damage had been documented, our drying specialist began extracting water from the main level of the home using truck mounted vacuum extractors and set up a sump-pump in the basement to remove more than a foot of standing water. Once the sump-pump had pumped out most of the standing water in the basement, technicians used portable extractors to remove the remaining pools of water and extract water from the sopping wet carpets. 

Water Damage Comes In Many Classifications

Damage from water can occur from different sources throughout your home. Your kitchen can develop a leak in a water hose leading from a dishwasher or a kitchen pipe under the sink. Your washing machine can overflow, etc. Many people believe that the water caused by these instances is clean, but the EPA reports that “clean water” can carry unhealthy bacteria. Other causes of damage can also be caused by a leaking room, bad weather, or cracks within the foundation. Water damage is classified into four different classes for proper treatment. If you experience water damage in your Marietta, GA home, restoration experts can determine what is needed in the clean-up efforts. The classification of water damage is based on the effects of the water, the rate of evaporation, and how much moisture is absorbed by the materials in the area. For more information on all four classifications click here.

*The following is a room-by-room breakdown of how SERVPRO of Marietta West made this home owners flash flood disaster “Like it never even happened.”

Cause of Loss: The cause of loss was due to outside water coming into the home during a flash flood. Water gathered in the front yard and eventually made its way into the home via the front entrance. It penetrated the sub-floor and flooded the finished basement as well.  

Front Entrance - When SERVPRO arrived on site there were several inches of water standing in the affected area, which would have to be extracted using SERVPRO’s cutting edge portable extractors and truck mounted vacuum systems. The front entrance hardwood floors and baseboards were fully saturated and 100% affected by grossly contaminated water and would have to be removed, bagged, and safely disposed of off-site. The drywall in the front entrance was also partially affected by grossly contaminated water. SERVPRO’s highly trained technicians used chalk-lines to plan-out their demolition cuts, then carefully removed the bottom three feet of drywall in the affected area. Most drywall is made of (gypsum), when it comes into contact with water it naturally absorbs the moisture and pulls it inward. This is now as the capillary action or more commonly referred to in the restoration industry as “wicking”. This means that if the bottom few inches of drywall comes in direct contact with water, mold causing moisture could be absorbed and wick several feet above the high water mark (depending on the amount of time the drywall is exposed). 

Once the demolition phase was completed and all non-salvageable materials (or items that were cost prohibitive to restore) were documented and disposed of properly, SERVPRO’s restoration specialist treated the exposed wall studs and sub-floor with SERVPRO’s proprietary cleaning products and antimicrobial treatments (Sporicidin Disinfectant Solution) to prevent future mold growth. A single low grain refrigerant (LRG) dehumidifier and two Phoenix AirMax air movers were strategically placed in the affected area to facilitate the drying process. Moisture is removed by moving warm dehumidified air over, across, and around materials or surfaces with high moisture content levels. The warm dry air easily absorbs moisture from the wet materials and becomes saturated with moisture. This constant movement of air creates what restoration specialists call a “drying cycle”. The cycle starts with the air being dehumidified, then blown into contact with the wet surface or material by air movers. The dehumidified air easily absorbs the moisture from the surface or material and is displaced by more dehumidified air. The newly saturated air is then either vented way or re-dried by the dehumidifier, starting the drying cycle over again. Over the course of the next few days, our drying specialist monitored and documented the drying progress for the homeowner and insurance adjuster’s records. After only four days, the front entrance was dried to IICRC S500 Standards and was ready for our construction team to make it “Like it never even happened."  

During the construction phase, the drywall was mended, resurfaced, and painted with 2 coats of Benjamin Moore Regal Select Interior Paint. New hardwood floors were installed, stained, and finished on-site. The transitional area between new and old hardwoods was able to be feathered-in and perfectly matched the existing hardwood, creating a seamless transition. New baseboards were then installed and painted with Benjamin Moore Advance interior Paint. This homeowner was astonished and pleased with the way the restoration of the front entrance turned out.

Study - The study shared an adjoining wall with the front entrance and suffered the brunt of the damage to the home’s main level. Like the front entrance, the hardwood floors and baseboards in the study were 100% affected by grossly contaminated water and would have to be removed, bagged, and properly disposed of off site. The study however had over six inches of standing water that had to be extracted before our technician could start removing the hardwood floors and baseboards. Once all the standing water was extracted from the study, our contents and moving teams carefully documented and processed the personal effects in the room. Making note of damages to the personal items and determining the cost effectiveness of restoration. Items like photo albums, books, a bookshelf, a couple of high back reading chairs with matching end tables, several lamps and a heirloom coffee table were initially cleaned on site to prevent contamination of non-affected areas. Then the furniture and other contents were carefully packed and transported off-site to be further cleaned and stored off-site at our 10,000 square foot cleaning and storage facility. 

With the homeowner’s belongings safely removed the demolition process could begin. Large portions of drywall were removed due to contact with grossly contaminated water. The lower three feet of drywall was carefully removed using a chalk-line and drywall oscillating cutting tool. With the wall studs and sub-floor exposed, our restoration technicians cleaned and applied antimicrobial treatments to prevent future mold growth. A single LRG dehumidifier and five centrifugal air movers were carefully placed and space throughout the study. Over the course of the next few days, our restoration specialist monitored and documented the progress of the drying process for the homeowner and insurance adjuster’s records. After only four days, the study was dried to preloss condition and was ready for our construction team

In the study our construction team started with drywall repairs. Prepping and painting the newly installed walls with Aura Interior Paint from Benjamin Moore. The hardwood floors were then installed. Because the study was connected to the remainder of the house via the front entrance, matching the new hardwoods to the original hardwoods was not an issue. New baseboards were then installed and painted using Benjamin Moore Advance interior Paint. A final cleaning gave our construction team an opportunity to touch up any final details before our contents team moved the homeowner’s furniture and personal items back to preloss positions.

Dining Room - The dining room was also heavily affected by the flood damage and had over six inches of standing water pooling along the exterior facing walls. Water extraction was performed by our drying specialist using portable water extractors. After all the standing water had been removed our contents team processed and documented furniture and other items like fine china, a china cabinet, hanging wall art, as well as the dining room table and eight matching chairs. These items were initially clean on-site to prevent contamination of non affected areas during the moving process, and were further cleaned once they were safely unpacked for deep cleaning and storage at our state-of-the-art cleaning and storage facility. With the homeowner’s belongings safely stored off-site the demolition process could commence, starting with the removal of hardwood floors, baseboards and drywall. These materials were grossly contaminated by outside water and would have to be bagged and disposed of in accordance with Georgia Environmental Protection Division guidelines. Drywall removal was pretty extensive due to water wicking almost two feet up the walls. This required the removal of the lower four feet of drywall along the exterior walls. Behind the drywall, wet insulation was found that would also have to be removed. The exposed sub-floor and wall studs were then cleaned using SERVPRO’s proprietary cleaning product and Sporicidin Disinfectant Solution was used to prevent mold from growing in the future. A single LRG dehumidifier and five centrifugal air movers were placed and monitored over the next four days while the property dried to preloss condition. 

The construction team made short work of the dining room remodel following the same steps mentioned in the previous rooms. New hardwood floors were installed throughout the room and were sanded, stained, and finished on sight using Minwax flooring products. Fresh insulation and drywall were installed to replace the water damaged materials. Before the construction department’s final cleaning, all walls and baseboards were painted using high quality Benjamin Moore paint products. The home owner’s dining room set, china cabinet, and artwork were re-staged back in their original locations and the dining room looked “Like it never even happened.”        

Stairwell - This hardwood stairwell connected the main level and the finished basement, starting in the front entrance and emptying out into the lower level hallway. During the flash flood event, water cascaded down the stairs like a waterfall as the front entrance filled with murky-red water. The hardwoods and baseboards came in contact with grossly contaminated water which industry professionals often refer to as “black water”. These materials had to be removed, bagged and disposed of properly, along with all of the drywall in the stairwell. Professional cleaning products and antimicrobial treatments were applied to the exposed sub-floor and wall studs to prevent mold growth from developing prior to placing drying equipment. The stairwell only required three Phoenix AirMax air movers to create an environment conducive to drying. The equipment was monitored and moved as needed over the next four day until dry readings were achieved by our technician using their Delmhorst Navigator Pro moisture meter.

Construction was pretty straight forward. New hardwood floors were installed and finished on-site. Drywall was installed and prepped for paint along with the baseboards. After a final cleaning and a few paint touch-ups the stairs look "Like it never even happened."

Lower Level Hallway - Water saturated almost all surfaces and materials in the lower level hallway. From the ceiling to the carpeted floor, everything had come in contact with grossly contaminated water. Between the stairwell that turned into a waterfall and the fully saturated flooring above, water was pouring into the lower level hallway from all directions. The carpet, drywall and baseboards throughout the lower hallway had to be removed, bagged, and disposed of properly, including ceiling tiles and ceiling grid system. The exposed structure was thoroughly cleaned and treated with an antimicrobial solution to prevent future mold growth. Three commercial grade air movers were strategically placed in the lower hallway to start the drying process and were monitored over the next four days until all materials achieved dry readings.

Not unlike the front entrance and stairway, construction was completed very quickly in the lower level hallway. A new ceiling grid was installed along with new acoustical ceiling tiles. Then the drywall was hung and prepped for paint. The homeowners choice of plush high grade carpet from Shaw Flooring was installed along with new carpet pad. All that remained was to paint the freshly installed drywall and baseboards, touch-ups and final cleaning.

Theater and Entertainment Area- The area in the house that was most affected by the flash flood was the theater and entertainment area. This room happened to be the largest room in the house and coincidentally it was also the lowest point of elevation in the home. Anybody that knows anything about water and gravity, knows that when water is allowed to flow freely over an area, it will seek-out the lowest point of elevation. This is why water flows down hill and why the ancient aqueducts were able to move massive amounts of water without pumps. This house however was built in the modern age so SERVPRO of Marietta West took full advantage of our sump-pump systems and high powered vacuum extractors to remove almost two feet of  water from the theater and entertainment area. Once all the standing water was removed and most of the moisture was extracted from the carpet and pad, our skilled restoration specialist removed both carpet and pad by cutting it into manageable strips, bagging it up on-site, and disposing of it property. In the theater and entertainment area there were 6 luxury theater recliners arranged in two elevated rows, a projector mounted on the ceiling, motorized projection screen on the wall, several framed classic movie posters, and an audio visual/gaming entertainment center (AV system) to organize the homeowners many digital devices. These contents were carefully evaluated for cost effective restoration and documented. Items that were deemed cost ineffective to restore or too contaminated to be cleaned were disposed of properly and under the advisement of the insurance adjuster. Along with the carpet, all of the drywall, baseboards, insulation and ceiling had to be completely removed due to grossly contaminated water that saturated these materials. In places the drywall had begun to pull away from the ceiling and large areas had visible swelling where water had pooled. Our skilled technicians carefully and safely demoed the ceiling, walls, insulation and baseboards bagging them and disposing of them properly. At this point the theater and entertainment area was pretty much “gutted” and with the structure exposed, it was time to clean and sanitize the area using SERVPRO’s professional cleaning products and techniques. All wall studs and sub-floor were treated with antimicrobial agents as a preventative measure against future mold growth. Two dehumidifiers were placed in the theater and entertainment area, one at either end of the large room. Three axial fans were used to circulate air effectively around the ceiling joists and were moved several times during monitoring visits to speed up the drying process. Along with the three axial fans eight low profile air movers were used to dry the cement sub-floor and wall studs. After four days the structure was dried to IICRC Standards and ready for the construction team.

This large room was pretty much a blank slate for the construction team to work their magic. Drywall was installed on the ceiling and walls then prepped for paint. New carpet and pad were laid and new baseboards were installed. Paint was the next item on the construction’s team punch-out list and with that step completed the room was ready for the move back. Due to the levels of contamination and the types of items that were damaged, the adjuster allotted for the homeowner to purchase all new furniture and electronic devices. So the new furniture was placed in the same arrangement as previous to the flood, and electronics like the projector, surround sound system, and several gaming consoles were reinstalled and networked with the homes AV system. With the remodel completed and electronics installed and working, a final cleaning was performed to ensure that the customer was pleased with our construction team’s handy work.

The homeowner was more than pleased with our restoration work and attention to detail. They told us that they would recommend us to anyone that experiences a water loss, that they were also impressed with our commitment to getting the job done right the first time, and our ability to work on their schedule. The homeowner was particularly impressed with our team's communication skills and punctuality. All and all, this was another successful restoration project completed by SERVPRO of Marietta West. 

*If you enjoy this blog or would like learn more about SERVPRO of Marietta West check out the following links to previous Blogs and Before & After pictures:

Blog - Why Hire A Professional Water Restoration Company?

Blog - What Kennesaw Customers Can Expect When They Call SERVPRO of Marietta West

Blog - Why does your Kennesaw basement flood?

Before & After photos -  “Cleanup After Sprinkler System Goes Off”

Before & After photos -  “Disaster to Designer”

Before and After photos - "Bathroom Flooded by Water from Exterior of Home"

Water Damage Repair and Restoration

SERVPRO of Marietta West is your local emergency water removal and cleanup specialists that can make it "Like it never even happened." Using our state-of-the-art water extraction equipment and advanced drying techniques, SERVPRO of Marietta West will quickly and safely dry your Marietta home when flooding strikes or water leaks cause damage. If you are looking to have work done right the first time, don't hesitate and call SERVPRO of Marietta West. For over three decades, we have documented and restored customer's homes and business after water losses. Working seamlessly with insurance providers all along the way, and earning our reputation as the premier service provider in the Atlanta Metro Area. SERVPRO of Marietta West is also a preferred service provider for most major insurance companies and has a great working relationship with local insurance agents and adjusters.

If your home or business has suffered water damage, all you want is for things to go back to normal and put the whole ordeal behind you. SERVPRO of Marietta West can help by shouldering all of the heavy lifting and get your property back to preloss condition. Choose the pros that are faster to any size disaster, SERVPRO of Marietta West!

Checkout what some of our customers have to say about working with SERVPRO of Marietta West!

Call Us Today – (770) 428-5467

Locally Owned Company with National Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Marietta West is close by and ready to respond to your flood or water damage emergency. We are proud to be an active member of the Marietta community and want to do our part to make our community the best it can be.

We are proud to serve our local communities:

Why Hire A Professional Water Restoration Company?

2/5/2020 (Permalink)

SERVPRO of Marietta West 24/7 water restoration If water damage happens to your home or business call SERVPRO of Marietta West!

Homeowners call SERVPRO of Marietta West on a daily basis looking for advice and asking our professional opinion on any number of home maintenance issues. From water in their crawlspace, to odors in their attics. Many of these homeowners become loyal SERVPRO of Marietta West customers. Some of them ask, “Do you think I can handle this myself?”, and in most cases, our reply is, “Without seeing the issue first hand and conducting a proper inspection, it is impossible for us to determine the extent of the damage/issue.” 

SERVPRO of Marietta West’s number one goal is to help our community recover after water, fire, or mold damage. In that spirit, our loss coordinators (the talented and knowledgeable SERVPRO team members that answer customers calls 24 hours a day, 7 day a week) are well versed in home repair issues, as they relate to water, fire, or mold damage. There’s not much in the field of residential or commercial restoration that they haven’t seen at least once or twice. So when a customer calls SERVPRO of Marietta West with an issue unsure if they need assistance, our loss coordinators are great at helping them sort things out and can provide them with information that will help them make informed decisions about their home or business’s repair. 

As reputable mitigation and restoration specialists, when asked to weigh in on given customer's ability to resolve an issue, we can not in good conscious tell customers, “Yeah sure. Go ahead. You seem plenty capable. Give home restoration a shot.” There can be many unseen perils when it comes to restoration projects. Depending on the scope of the project and the training and assets needed to complete the restoration project, dangers can vary greatly. From quality of workmanship suffering, all the way up to endangering the occupants of the structure, taking on a restoration project ill equipped and untrained is never a good idea. In contrast we also do not want to cause homeowners alarms or want to use scare tactics to pressure them into having work done. Our goal is to inform the customer about the situation going on in their home or business, so they can make the best decision on a course of action for themselves. We will provide them information concerning things like overall cost of repairs, likely needed skilled trades, and possible health risks. These concerns complicate taking on a restoration project on your own. Without the proper tools and applicable skill sets, residential and commercial restoration are probably best left to the professionals. Let’s take a little closer look at these three primary reasons to leave it to the pros that know at SERVPRO of Marietta West.

Three Reasons To Leave It To The Pros

  • The number one rule for any restoration project is SAFETY. Whether your a multi-million dollar restoration company or an average homeowner doing a little clean up after a bad storm, your number one goal should be safety. Can you safely conduct repairs with the home or business in its current condition? Are there fall hazards or structural support issues? Are there electrical or breathing hazards present? Is the use of potentially hazardous materials or chemicals necessary to complete the restoration? Have you been trained in the prevention of diseases transmission? These are all valid questions to consider before taking on a restoration project by yourself. If you do decide to take on home repair yourself, please be sure to take all necessary steps to ensure your health and safety. 
  • Will repairs require specialized tools, treatments or otherwise specialized trades? The restoration field has come along way from its early days of “placing some fans and letting the property dry”. With modernization of the building codes and the age of the “smart home”, it is only logical that the standards, tools, and training required to restore homes have changed as well. Advances in the fields of study relating to hazardous materials, bacteria, viruses, and other microbes have led to the need for specialized training and treatment protocols for certain restoration projects. Will opting to take on your restoration project yourself result in the same quality of work and craftsmanship as a trained professional? In some cases it will not, but in others this is a very real subject to explore. Do you have access to the proper materials to perform the restoration project yourself? Often times homeowners can find so called “professional” or “commercial grade” products and materials at home improvement stores, and in some stores can even rent “professional grade” equipment. Does this make DIY home restoration a good idea? To put it kindly...Not always. Only someone properly trained or extremely well versed in the restoration industry will know the proper products and materials to be used on a given project, and will be able to discern between the commercial/professional grade materials and inferior products. Also, no one should ever operate heavy equipment without proper operational and safety training. Just because you have access to the piece of equipment or product, doesn’t always mean it’s a good idea to try to learn to operate or use them in the setting of your home or business.
  • What will it cost to repair your property to preloss condition? This is probably one of the top motivating factors when it comes to making the decision about taking on a restoration project yourself. Everybody wants to save money, and why not save a few bucks if you are capable of doing it yourself? With all the new DIY TV shows and the abundance of youtube experts in today's online world, there are some great and not so great resources for minor home repair protects. When we talk about the cost of a restoration project many times customers only look at the price tag on the estimate. Doing this can sometimes be a bit short sighted. Factors like quality of work and craftsmanship immediately come to mind. Picture the very first time you tried to cook a fancy meal. Hopefully that meal was delicious, but I would wager that a fair number of people’s experience could have used some...let's call it “better quality of work and or craftsmanship”. All joking aside this is a very real question to contemplate. Will the work stand up to the test of time? If you do repairs yourself there is very little you can do to warranty your work. Sure some materials may offer some type of coverage for factory defect but none will cover installation issues, and many product warranties are voided if not installed by a trained or certified professional. Another major factor many homeowners neglect is the cost of their own time. What is your time worth? Perhaps you think you can complete the home repair over the weekend. What happens when that weekend project get stretched out into a month long ordeal, complete with a million trips to the local Home Depot or Lowes, and sleepless nights due to restlessness and regret that you didn’t call SERVPRO of Marietta West to take care of that pesky leak as soon as you found it.

Call SERVPRO of Marietta West today (770)428-5467

What Kennesaw Customers Can Expect When They Call SERVPRO of Marietta West

2/5/2020 (Permalink)

SERVPRO of Marietta West 24/7 emergency water extraction Call SERVPRO of Marietta West...We can help you resolve your emergency water extraction problems!

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Mold can take root and spread throughout a property in as little as 48-72 hours, so it is imperative that water extraction takes place quickly and thoroughly directly after a water loss. Within two hours of receiving a loss notification, SERVPRO of Marietta West restoration professional will be on-site to help ensure a water damage is handled in accordance with  Institute of Inspection Cleaning and Restoration Certification (IICRC) Standards. SERVPRO of Marietta West’s response time is second to none and we pride ourselves on being faster to any size disaster, and this is exemplified by our average response time of less than one hour for emergency services. When you contact SERVPRO of Marietta West you can rest assured that you are in good hands and that we have you and your property's best interest at heart.

The following is a quick rundown on what you can expect when our highly trained technicians arrive at your home or business.


SERVPRO of Marietta West professionals will inspect affected areas to determine the extent of water damage. We will review the inspection with you, and answer any questions you may have before beginning the work. No high pressure or aggressive sales tactics. Just reliable and accurate information about what's going on in your home or business, as it relates to the damage that has occurred and possible issues that could arise in the future. 


SERVPRO of Marietta West professionals will take steps to help protect your home or business, as well as personal property and other contents from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step and can assist you with filing an insurance claim should you choose to file a claim. SERVPRO of Marietta West is a preferred service provider for most major insurance companies like State Farm, American Family Insurance, Metlife, and The Hartford. We also have a great working relationship with our local insurance adjuster and claims agents. 


To help ensure the structure and contents of your home or business are dried to appropriate IICRC standards, a SERVPRO of Marietta West professional will monitor and document the drying process. The updates will be consistently communicated with you and when applicable to your insurance adjuster or claims agent. Monitoring also allows our trained technicians to better understand how the property is drying, and equipment can be adjusted to dry the property quickly and more cost effectively.


SERVPRO of Marietta West professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and contents. This is where we live up to our motto “Like it never even happened.” A final walk-through of the job-site will be conducted with you to help ensure the property was returned to its preloss condition. SERVPRO of Marietta West’s construction department pulls from a knowledge base of over 50 years of experience in the restoration and home building industry

*Check out some before and after images of our work!

Emergency Water Damage Tips 

  • Turn-off the water source, if possible contact a qualified professional to stop the water source. SERVPRO of Marietta West can help you turn off the water source if require assistance, but time is of the essence so make sure that you mention that you have active water flow when speaking with our loss coordinators.
  • Shut-off circuit breakers for wet areas of the structure only when access to the power distribution panel is safe from electrical shock. If you are not sure if there is an electrical shock hazard it is better to error on the side of caution than venture into an area that you could be electrocuted. 
  • Remove as much excess water as possible by mopping and blotting with towels, as long as you are sure that the water is clean and free of hazardous materials like heavy metals, viruses, bacteria, or other microbes. Exposure to hazardous materials can be harmful to your health and require personal protective equipment like tyvek suits, gloves, splash protection for your face and eyes, and even breathing respirators in some cases. Training in the prevention of diseases transmission is also needed when handling and disposing of hazardous material.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting. This creates a barrier between the furniture and wet surfaces and prevents the furniture from absorbing additional moisture through direct contact with the wet surface. This also facilitates the drying process by allowing more room for air to flow around and under furniture.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place. These types of items can be very sensitive to moisture and can be damaged just by being exposed to elevated moisture levels. In the case of electronic devices like computers and TVs, these devices can become electrical and or fire hazards when exposed to moisture. 
  • Do not use your household vacuum cleaner to remove water! This could cause electrical shock or damage to the device. The average household vacuum is not rated to be waterproof and will not prevent you from being shocked or even electrocuted if it is exposed to water. If you must use a vacuum cleaner use a wet dry vacuum, meaning that is rated for both dry and wet cleanup operation.

For more information on recovering from water damage, contact SERVPRO of Marietta West. We are your preferred locally owned restoration service provider. Let SERVPRO of Marietta West make your water damaged home or business look “Like it never even happened.”

How to Replace a Leaking Kitchen Sink Trap

12/19/2019 (Permalink)

SERVPRO technician inspecting sink for water damage Leaking sink traps are one of the most common causes for water damage. Call SERVPRO of Marietta West for 24 hour water restoration!

All over the country, DIY projects are taking the homeowners by storm. Homeowners love to save money and tend to be pretty capable when it comes to home improvement and repair. Entire TV channels, like the DIY Network and HGTV are dedicated to the subject. One of the most popular and useful projects, we here at SERVPRO of Marietta West have come across, was a recently posted project by The Home Depot. This DIY project addresses the all too common issue of leaking sinks. To be more exact, leaks that come from the “sink trap” or “P-trap” located underneath nearly every sink. Over time the curved drain pipe underneath your sink called a p-trap, can corrode, leak, or become permanently clogged. This is a common issue among homeowners, and can be fixed reasonably quickly and easily, making it perfect for a weekend project. The cost of replacement parts are quite reasonable and the required tools are minimal (most home toolboxes have the required tools to complete this type of project).

List of Tools and Supplies:

*Prior to removing the old sink’s trap/P-trap, turn off the water to prevent water damage. Most sinks will have shut off valves located beneath them close to the sink P-trap. There will be one valve each for hot and cold water lines. 

Step One: Remove the old sink P-trap assembly connected to the drain located on the bottom of the sink. Using a set of slip joint pliers to loosen all slip-nuts on the assembly to allow the PVC pipes to move freely. Keep a bucket close by to catch any residual or standing water that might still be inside the sink’s P-trap assembly. Remove the sink P-trap assembly including the sink tailpieces and drain stub trap arm.

Pro Tip: When purchasing your replacement sink P-trap make sure to select one that is the same size as the old trap to ensure a proper fit.

Step Two: Attach the new sink P-trap tailpiece with a tailpiece washer between the flared end of the tailpiece and the sink strainer, then tighten the assembly together by screwing the tailpiece slip-nut onto the sink strainer. This step will need to be repeated for any secondary sink basins. 

Pro Tip: Bathroom installations may require you to trim the tailpiece to the correct length. 

Step Three: Most kitchen sinks have what's called a double basin design. The double basin design means that there are two wash basins or reservoirs built into the sink with separate drains. One often used for washing dishes and the other typically dedicated to washing produce and other foods (this helps prevent contamination of food products). Double basins sinks require a T-fitting, which allows both basins to drain into a single line. To install the T-fitting attach one T-fitting inlet to each sink basin tailpiece using slip joint washers and nuts. Apply pipe lubricant to the slip joint washers to insure a tight fit. 

Pro Tip: If installing a single basin sink, you can skip the T-fitting junction and connect the sink’s tailpiece directly to the trap bend pipe/J-bend pipe and trap arm.

Step Four: Attach the new trap arm to the drain stub out using a slip joint washer and slip-nut. Tightening the slip-nut firmly to insure that no water leaks from the junction. When tightening the slip-nut to the drain stub, make sure to keep the beveled side of the washer face out from the drain stub inlet. 

Pro Tip: You can use a hand saw to customize the length of the trap arm to fit your installation. Also, If you have questions about which direction the wash should face, consult the manufacturer's directions.

Step Five: Connect the trap bend to the trap arm and T-fitting outlet using slip-nuts and washers. The trap bend is commonly referred to as the J-bend, because of its “J” like shape. Being careful not to over tighten the slip joint nuts, use slip joint pliers to tighten the slip joint nuts. Over tightening can result in broken or cracked slip joints which will most likely cause water to leak from the drain.

Pro Tip: Teflon tape is not needed on white plastic pipe threads and fittings, unless otherwise directed by you slink trap/P-trap manufacture. Use of teflon tape when it is not needed could result in leaks, blockages, and possibly even water damage to your home. 

Step Six: Now that your new sink P-trap has been installed, recheck that each slip joint nut is firmly tightened, turn back on both water shutoff valves, and visually inspect the assembly for leaks. You can also use a dry cloth to detect leaks by wiping the connections with the dry cloth. If the cloth shows any signs of moisture, you have a leak in the system which will need to be addressed. 

Pro Tip: Recheck the new sink P-trap several times during the first 24-48 hours of use to make sure no leaks occur.

We hope this blog has been helpful and informative. Completing DIY projects can give you a real sense of accomplishment and can even save you a few bucks. As with any DIY project, there are definite risks involved with taking on plumbing repair by yourself. If at any point you don’t feel capable, need advise, or feel unsafe, call a licensed plumber that you trust.

For more information on installing a new sink P-trap check out this helpful video our friends over at The Home Depot have put out.

SERVPRO of Marietta West understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Marietta West specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage. SERVPRO of Marietta West can also mitigate mold and mildew from your home or business. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Marietta West. Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

If you would like to schedule service for your home or business, please contact us today (770) 428-5467!