Recent Why SERVPRO Posts

Why You Should Choose SERVPRO for Mold Remediation | SERVPRO of Marietta West

9/3/2022 (Permalink)

Crew going to work If you notice excess moisture or smell mold in your home, contact SERVPRO of Marietta West.

The large green truck is a tell-tale sign that someone has experienced a problem within their home and SERVPRO is coming to the rescue. 

You may think of SERVPRO as the experts for repairing water damage or the remnants of a fire, but did you know we also specialize in mold remediation? 

Read on to get the facts about mold—and why the SERVPRO team should be your first call when you spot those green spores or smell that musty odor. 

Why Is Mold a Hazard? 

Mold is sneaky, fast-spreading and grows quickly in damp conditions. In fact, mold can begin growing within 24 to 48 hours of water damage, or even of a seemingly inconsequential water spill that isn’t cleaned fast enough. 

While you may think of mold as an aesthetic blemish, it can actually cause structural damage over time. Dry rot is the most common form of damage done by mold growth. It occurs when one species of fungi eats away at the hard part of wood that gives it strength. This can compromise the sturdiness of the wood itself. 

What Causes Mold Growth? 

Mold growth is caused by excess moisture. It can grow on virtually any surface where moisture is present. A leaky pipe, loose window frame allowing rain inside or damp upholstery are just a few examples of where mold can quickly pop up. 

Interior flooding is also a culprit for mold growth. If the area is not dried entirely and left damp, mold growth is inevitable over time. 

Why You Should Call SERVPRO When You Spot Mold 

Can’t you simply clean up the green spores you can see if mold is present in your home? No! That’s why a team of experts is needed. 

Mold is present everywhere, both outside in nature and inside your home. It contains microscopic spores that aren’t even visible to the naked eye. You can’t completely remove it, but you can remediate a mold problem. 

What is remediation? It means getting mold levels back to their normal baseline—a safe, natural level where it isn’t intruding on your living space or threatening your house’s structure. 

When you reach out to SERVPRO of Marietta West about mold, we’ll immediately jump into action with a patented process for remediation. After visiting your property and assessing mold damage, our first step will be to find and remove the underlying source of water or moisture.

From there, we use advanced equipment to contain the mold present in your house and filter spores out of the air. Then we remove the mold and anything that’s been infested by mold using antifungal and antimicrobial treatments. 

The work isn’t done even after the mold is removed! We follow the project through to completion by cleaning the contents of your home and your belongings, then restoring any drywall or other parts of your structure that have been damaged. We aren’t done until you’re completely satisfied with the results. 

If you notice excess moisture or smell mold in your home, contact SERVPRO of Marietta West right away to start the remediation process. We’re here 24/7 to take your call!

SERVPRO Is Always Ready for Your Restoration Needs | SERVPRO of Marietta West

8/29/2022 (Permalink)

group of employees with restoration tools walking away from SERVPRO van No matter what type of disaster you face, SERVPRO of Marietta West is only a phone call away.

Our SERVPRO location is independently owned and operated, which means that we can relate to the pains of a business owner. From running your day-to-day operations to focusing on every little detail that could affect your success, it’s a lot, to say the least. The worst thing that could happen is some disaster that runs you off the road.

Even though none of us can prevent a natural disaster from occurring, we all can and need to be prepared for them.

Aside from commercial damage, we know the suffering of a homeowner who experiences damage as well. Regardless of the damage that you have sustained, it will likely be an overwhelming process.

To ensure that your home is ready to deal with the damage, you should make an emergency plan and communicate it with your family. This process begins by learning the kinds of disasters that we see most commonly here.

Here is a resource from the American Red Cross that uses data from around the country to help Americans with general disaster preparedness. For us Georgians, the state government has created GEMA, or Georgia Emergency Management Agency, which aims to help everyone in our region understand the severe events we often face.

So if you own a business or home, or both, odds are that you’ll face damage of some kind during your time. However, you always need to act quickly so that you prevent even more serious problems from happening.

This is why we should be at the top of your list:

Why Choose SERVPRO?

We understand that no two situations are alike. There are many disasters that require restoration each year in the United States, but each one will be very unique.

To show this, there are over 15 million homes that face flood risks annually, but the damage to each will vary based on a number of factors. However, our experts are trained to deal with any damage, regardless of its extent.

We will come to analyze the ways in which your situation is special so that we can create the best solution for you.

We are available 24 hours a day. As we discuss restoration, it’s important to know that you must always act quickly. This will help you finish your restoration sooner, and can help lower the cost by limiting the ability of the damage to escalate.

For example, as the water gets inside your house, it will begin to damage carpets, fabric furniture and paint almost instantly. But if water is left for long periods, it can lead to mold growth that is capable of reducing the structural integrity of your home. This is why we stay ready 24⁄7 for your call because you never know when you might need assistance.

We provide more than simply damage restoration. While providing excellent restoration from damage, we also can take over the process from head to toe and simplify everything.

Our experts are willing and able to help you with things like packing your belongings, as it can help limit further damage. We can also speak with any insurance personnel to help you get the most for your claims. Our No. 1 goal is to always give you the best assistance while smoothing this rocky road of recovery.

With any kind of disaster that you face, your restoration team at SERVPRO of Marietta West will be there for you. Our experts have over years of experience handling every type of damage, so you can feel safe going with us.

When you suffer damage to your home or business, it’s important that you know who to call! Contact us today to get restoration started faster.

We Go the Extra Mile to Restore Your Property | SERVPRO of Marietta West

7/25/2022 (Permalink)

Fallen tree causing Damage Our team at SERVPRO of Marietta West is qualified to handle any size of damage.

Home and business owners balance a number of challenges on their plates each day. When owning a home or a business, you never know what unexpected emergency could strike when you are least prepared. 

Having a team like SERVPRO to turn to when trouble arises on your property can save you from the stress of searching for a solution to this emergency. 

We provide a wide range of services to ensure that any disaster on your residential or business property is treated efficiently and swiftly. Having a team like our skilled professionals at SERVPRO will not only ensure that the work is completed, but that it is completed properly. 

Our locally owned SERVPRO of Marietta West houses a team of certified experts who are experienced in all areas of damage. No matter the size or scope of your damage, our team has the tools and techniques to repair your property to its original condition. 

We are here for you around the clock. Disasters such as fires or floods can destroy your property swiftly and without warning. Disasters don’t wait, and neither should you! 

You require a rapid response from a team that can restore your home or business ASAP. 

Property damage requires a rapid response to ensure no further damage occurs. Our team responds to calls of emergency 24/7 to make sure each case is dealt with promptly. 

We keep you updated every step of the way. We understand that the aftermath of a disaster can be overwhelming. That’s why our team works hard to make this process as easy on you and your family as we can. 

We work directly with you to keep you updated on every step of your property restoration journey. 

We can take on the damage of any kind. Our team has experience in responding to calls of emergency like property fires, storm damage, water emergencies and mold growth. We have knowledge in every type of disaster recovery and are trained to take on any size of the damage. 

It doesn’t matter how much damage your residential or commercial property has sustained, our team promises to deliver effective restoration. 

We have trained experts ready to help. At SERVPRO of Marietta West, we have a “restore vs. replace” mindset, meaning we will work as hard as we can to clean up and repair as much of your home or business as we can to help you save money and preserve precious keepsakes. We use

advanced technologies and techniques such as dry cleaning, wet cleaning, sanitization and abrasive cleaning to clean the contents of your property. 

Our team can also help you retrieve your important items or documents and pack up any valuables after a disaster to restore them the best we can. 

When your home or business is affected by a calamity, you know who to call. Our team at SERVPRO of Marietta West  is qualified to handle any size of property damage promptly.

Restoration’s Never Been So Easy | SERVPRO of Marietta West

6/2/2022 (Permalink)

two SERVPRO employees unloading cleaning equipment out of a Green truck  SERVPRO of Marietta West is your local restoration expert. We are the #1 choice in cleanup and restoration.

Certain damages can leave a property undesirable and even uninhabitable. Water, fire and mold damage are top on the list.

Property and business owners who have been affected by these disasters need to work with experienced professionals who understand the process and can restore the property to its preloss condition. SERVPRO of Marietta West and its team are the go-to experts, offering the following restoration services and more:

Water Damage

When a flood happens inside your home, there are many different areas of the home that can be affected. Water damage from floods can destroy your home’s structure, carpet, flooring and more. In fact, floods cause more than $10 billion in damages nationwide every year.

Due to Georgia’s proximity to the coast, the state often sees the effects of hurricanes that develop in the Gulf of Mexico. In the past, remnants of Hurricane Ida hit Cobb County and wreaked havoc on both homes and small businesses in the area. More than 250 reports of building damage were submitted to Cobb Emergency Management teams.

If you’re a home or business owner, it’s likely you will encounter flooding issues in your lifetime, but SERVPRO wants to help you recover as quickly as possible.

After receiving your call, our specialists are trained to ask you several simple questions that will help us understand what needs to be done to your property. The SERVPRO team will then dry and dehumidify your space and help you create a water damage restoration plan.

Fire Damage

Home fires are more of a common occurrence than most Americans would care to believe. U.S. fire departments respond to a fire every 23 seconds.

Fires also caused around $8.1 billion in direct property damage and losses nationwide in 2020.

SERVPRO is the fire damage restoration company that can fix the fire damage and get your property back to its preloss condition. Your fire damage repair schedule will change based on what your property needs. Following the initial consultation, we will assess the damages to help them understand what exactly needs to be restored, how long it will take and the associated cost involved.

Storm Damage

Storms can bring around anything from floods and wildfires to tornadoes, hurricanes and blizzards. Our goal is always to have you back in your newly restored home as soon as possible.

The first 24 to 48 hours after a storm are critical for conducting an assessment of your storm damage repair needs. When you choose SERVPRO of Marietta West, you know you’re getting access to a team of highly trained individuals who are available 24⁄7 to service your storm restoration needs.

Our experts can offer you everything from cleaning to move-out to reconstruction services, so we can bring your home back to preloss condition as soon as possible.

What Sets SERVPRO Apart?

As a locally owned and operated company, SERVPRO of Marietta West is proud to be at your home in no time, ready to take on the effects of any disaster.

We not only deliver elite restoration services at the most competitive rates to homeowners, but also offer commercial services to keep commercial property owners safe from extensive water, fire and mold damages.

We’re there when you need us. You can reach out to a SERVPRO expert via our 24⁄7 Emergency Line day or night and receive immediate assistance at (770) 428-5467.

Regardless of the type of damage sustained, SERVPRO of Marietta West has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when you need a dependable team to help you rebuild your life.

There’s Almost Nothing We Can’t Help Homeowners With | SERVPRO of Marietta West

2/15/2022 (Permalink)

A green SERVPRO van parked in a warehouse full of equipment When you need cleanup and recovery of any kind, you can trust SERVPRO of Marietta West to get the job done.

The truth is that the world is kind of out to get you as a homeowner. There’s so much that can go wrong, even when you try to do everything right and keep up your maintenance schedule. Freak storms, floods, accidental fires and more can cause big headaches. That’s why you have a SERVPRO team waiting on the other side of this screen. We’re here to take care of you and your home through the worst of times—whether it be a surprise water encroachment, an acute cleaning need or something much bigger.

Here’s a look at how SERVPRO of Marietta West makes home damage “Like it never even happened.”

  • Water Damage Recovery - When a pipe bursts or you discover a sink cabinet leak, call the team with the most experience and the best resources.
  • Fire Damage Recovery - With house fires happening twice a minute across the country, it’s no surprise that SERVPRO teams stay busy helping homeowners recover from blazes that get out of hand.
  • Mold Removal - DIY mold removal leaves mold behind to live again and lets it continue to eat away at your home. Plus you’re likely to spread it to new areas. Leave it to the pros.
  • Storm Recovery - North Georgia sees storm threats of all kinds, even the landfall effects of the occasional hurricane. It’s no surprise, then, that there is lots of storm damage accrued by homeowners in Marietta—and we help them all recover, no matter the size or type of damage.
  • Commercial Needs - Businesses take these kinds of hits, too, because storms, fires and water events don’t skip over commercial properties. And we help business owners from the high rise to the corner store recover from every kind of damage imaginable, plus we offer commercial cleaning services you can’t get anywhere else.
  • General Cleaning - If it’s time to move out of the old place and you want it to look sparkling clean for the new tenants, or if you simply want that just-moved-in feeling for yourself, call SERVPRO of Marietta West.
  • Specialty Cleaning - When there’s a biohazard situation or a crime scene that requires cleanup, we’re the ones who take the call.
  • Construction - Fires, storms and other events can cause major damage to your home. But when you call SERVPRO of Marietta West, you’re getting the help of a team that can complete the recovery process from the first nail to the final coat of paint.

*Add 24-hour service and an easy insurance process to all this, and the picture becomes clear—when you need cleanup and recovery of any kind, you can trust SERVPRO of Marietta West to get the job done. Contact us at (770) 428-5467 or visit for more information on our Commercial Services for Fire, Water or Mold Restoration.

You Can't Afford to Wait When Your Home is Damaged | SERVPRO of Marietta West

12/20/2021 (Permalink)

< img src =”fire.jpg” alt = “a small interior room showing extensive damage from a recent fire" > If a fire issue pops up during the holidays, remember the trusted leader in the recovery industry, SERVPRO of Marietta West.

Waiting is not something we’re good at anymore, nor is it something we’re accustomed to. We’re now living in the age of instant access to nearly everything we want or need. Even if what you need isn’t within reach and you have to drive for it, there are more ways to get things nearby than ever before. Waiting is, in many ways, a bygone concept. And thank goodness! There are some things for which waiting is merely an annoyance. But in some cases, instant action is not only convenient, it’s crucial.

Such is the case with Kennesaw and Marietta home restoration emergencies. When a space heater starts a fire in the night or a pipe bursts on the weekend, you shouldn’t have to wait to get help—that’s why SERVPRO of Marietta West is always available. We’re the service company that never sleeps, because waiting means additional damage to your home or business.

| After a Fire | 

Fire eats away at your home or business in a flash, leaving immediate evidence of damage. The damage doesn’t end there, but it does start quickly, with soot attaching itself to flooring, walls and fabrics within minutes. After only a few hours, the staining of soot and the acrid odor of smoke are a permanent part of those surfaces, and the only way to get rid of them is to strip the area to bare boards and start over.

| After Water Damage |

Water damage is in part instantaneous, and in part a slow process. In addition to increased damage to your home structures and personal articles that increases with time, you have, at maximum, 48 hours to get that water cleared out and resulting moisture under control before mold sets in. Being made to wait until the next business day for service means mold has that much more time to set up camp and start spreading toxic spores.

All this and natural disasters, too. Storms and weather events can roll in suddenly, and leave you with a nighttime or weekend catastrophe. In those moments, you need to know you can get help right away. It’s a good thing you know the best team in the industry. Your local SERVPRO is always awake, and located right here in Marietta.

Call us when you're in need—we’re always standing by.

When you need help after a home or business water or fire damage claim, fast service is a priority, and there’s nobody faster or more prepared than SERVPRO of Marietta West. Contact us at (770) 428-5467 at any time to take advantage of our 24-hour emergency service or visit for more information on our mitigation, restoration and cleanup services..

¿Sabe qué buscar en un socio de restauración comercial? | SERVPRO de Marietta West

12/13/2021 (Permalink)

Si es dueño de una empresa, desarrollar un plan de recuperación ante desastres es una tarea importante que debe abordar. Si bien pensar en todas las formas en que el daño podría llegar a su negocio no es un ejercicio divertido, tener un plan en marcha es imprescindible para recuperarse rápidamente en caso de una situación de emergencia.

Saber a quién llamar y cómo manejar los daños en su espacio comercial es clave para volver al negocio lo más rápido posible. Ya sea que se trate de daños causados ??por un incendio, un desastre natural, una fuga de agua o alguna otra fuente, tener el socio adecuado en la restauración comercial es una necesidad absoluta para que sepa a quién llamar de inmediato.

Cómo elegir un socio de restauración comercial para su negocio

Encuentre una empresa que pueda manejar cualquier tipo de daño: a medida que desarrolla su plan de restauración de emergencia, evaluar los riesgos que pueden presentarse para su negocio es un primer paso importante. Si bien es imposible predecir qué tipo de daño puede ocurrir, es prudente comprender los escenarios probables y encontrar un socio de restauración que pueda manejarlos todos. Es por eso que nos aseguramos de tener conocimiento y equipo para cada tipo de daño, para poder manejar cualquier problema para nuestros clientes.

Asegúrese de preguntar sobre la disponibilidad: es inútil tratar de predecir cuándo ocurrirá un desastre, y si descubre daños en su negocio en un momento extraño, lo último que desea es tener que dejar un mensaje con su socio de restauración. Al estar disponible las 24 horas del día, los 7 días de la semana para nuestros clientes, nos aseguramos de que, independientemente de cuándo ocurra un desastre, pueda contar con nosotros para brindarle una respuesta rápida.

Asegúrese de que puedan manejar el alcance de sus necesidades: cuando ocurre un desastre natural, muchas personas en un área pequeña se ven afectadas y, por lo tanto, requieren la restauración de daños al mismo tiempo. Debido a que somos una empresa de propiedad local con respaldo nacional, tenemos la capacidad única de escalar nuestros recursos y equipos técnicos hacia arriba y hacia abajo según sea necesario, por lo que, independientemente de la cantidad de clientes que contratemos, podemos brindar un servicio excepcional a todos. ellos.

* Si su negocio ha sufrido daños por agua, fuego o humo, puede contar con SERVPRO de Marietta West para ayudarlo las 24 horas del día ... todos los días. Contáctenos hoy al (770) 428-5467 o visite para obtener más información sobre nuestro programa de restauración comercial y cómo podemos ayudar a los dueños de negocios como usted.

Do You Know What to Look for in a Commercial Restoration Partner?

12/6/2021 (Permalink)

Coworkers reviewing documents during office meeting SERVPRO of Marietta West wants to be your go-to commercial restoration service provider. Just call us a 770-428-5467 for more information.

If you own a business, developing a disaster recovery plan is an important task to tackle. While thinking of all the ways that harm could come to your business is not a fun exercise, having a plan in place is a must in order to recover quickly in the event of an emergency scenario. 

Knowing who to call and how to handle damage to your commercial space is key for getting back to business as quickly as possible. Whether you are dealing with damage from a fire, a natural disaster, a water leak or some other source, having the right partner in commercial restoration is an absolute necessity so you know who to call right away.

How to Pick a Commercial Restoration Partner for Your Business

Find a company that can handle any type of damage - As you develop your emergency restoration plan, assessing the risks that may be posed to your business is an important first step. While it is impossible to predict what sort of damage may occur, understanding the likely scenarios and finding a restoration partner that can handle all of them is wise. That is why we make sure to have knowledge and equipment for every type of damage, so we can handle any issue for our clients.

Be sure to ask about availability - It is futile to try to predict when a disaster will occur, and if you discover damage to your business at an odd hour, the last thing you want is to have to leave a message with your restoration partner. By being available 24/7 for our clients, we make sure that regardless of when a disaster strikes, you can count on us to provide you with a rapid response.

Make sure they can handle the scope of your needs - When a natural disaster occurs, many people in a small area are impacted and thus require damage restoration at the same time. Because we are a locally owned business with a national backing, we have the unique ability to scale our resources and technician teams up and down as needed—so regardless of how many clients we take on, we are able to provide exceptional service to all of them.

*If your business has experienced water, fire or smoke damage, you can count on SERVPRO of Marietta West to be there to help 24-hours a day...everyday! Contact us today at (770) 387-7455 or visit to learn more about our commercial restoration program and how we are able to help business owners like you.

¿Qué buscar en una Empresa de restauración de tormentas? | SERVPRO de Marietta West

11/30/2021 (Permalink)

Las tormentas severas son algo muy aterrador de experimentar, y si descubre que una ha causado daños a su hogar, realmente puede sentirse como si estuviera agregando un insulto a las lesiones. El clima severo generalmente vendrá con lluvias intensas, vientos fuertes, rayos y granizo, todo lo cual puede ocasionar daños graves a una casa.

Debido a que no hay forma de saber si una tormenta causará daños a su hogar, lo mejor que puede hacer es tener un plan sólido para las consecuencias. Con daños por tormentas, es mejor tratarlos lo más rápido posible para evitar que el problema empeore, por lo que se recomienda saber exactamente a quién llamar.

Por esta razón, elegir con anticipación a que empresa acudir para la restauración de la tormenta es un buen consejo. Si desea obtener más información sobre qué buscar en una empresa, consulte algunas cosas a considerar a continuación.

¿Cómo elegir una empresa de restauración de tormentas?

| Encuentre una empresa que esté disponible las 24 horas del día, los 7 días de la semana | 

Las tormentas realmente pueden golpear en cualquier momento, y si descubre daños, es imprescindible actuar lo antes posible. Mientras busca empresas de restauración de tormentas, intente encontrar una que esté disponible las 24 horas del día, los siete días de la semana. De esa manera, si ocurre una tormenta a altas horas de la noche o descubre daños durante un día festivo, no tiene que esperar una respuesta para comenzar.

| Encuentre una empresa con mucha experiencia |

Las tormentas pueden causar diferentes tipos de daños, desde fugas de agua hasta daños por granizo e incendios debidos a rayos de casa. Es importante encontrar una empresa que pueda manejar cualquiera de estos elementos, para que su restauración no se detenga debido a una empresa que no puede manejar el tipo de trabajo que necesita.

| Encuentre una empresa que pueda ampliar sus recursos | 

Los daños causados ??por tormentas pueden ser especialmente difíciles de manejar, ya que a menudo provocan un aumento en las necesidades de restauración en un área. Las empresas más pequeñas que carecen de experiencia pueden terminar con listas de espera de meses y meses, lo cual es lamentable para cualquier hogar que busque recuperarse. Encuentre una empresa que tenga la capacidad de aumentar los recursos y la fuerza laboral cuando sea necesario para que pueda manejar sus daños rápidamente.

Daños por inundaciones y tormentas en Georgia

Cuando encuentra agua estancada en su casa, o el calentador de agua explota, el inodoro se desborda, los frenos de las tuberías, los niveles de agua de las inundaciones aumentan o las aguas residuales sin tratar causan daños a las aguas residuales; una respuesta rápida de nuestros técnicos certificados puede detener los daños en las primeras etapas cuando es más fácil de restaurar en lugar de requerir acciones invasivas como demolición, reparación y remodelación. Visite a nuestros amigos en para conocer las preguntas más frecuentes sobre la limpieza y restauración de daños causados ??por tormentas y agua.

* Si está buscando una empresa de restauración de tormentas que marque todas las casillas anteriores, ¡llame a SERVPRO de Marietta West! Comuníquese con nosotros a cualquier hora al (770) 428-5467 para informar daños o visite para obtener más información sobre nuestro proceso de restauración de tormentas.

What to Look for in a Storm Restoration Company | SERVPRO of Marietta West

11/18/2021 (Permalink)

Down pouring of rain in parking lot Call SERVPRO of Marietta West for emergency storm and flood cleanup and restoration services 24-hours a day...every single day!

Severe storms are a very frightening thing to experience, and if you discover that one has caused damage to your home, it can truly feel like it is adding insult to injury. Severe weather will generally come with heavy rains, high winds, lightning and hail, all of which can lead to serious damage to a home.

Because there is no way to know if a storm will cause damage to your home, the best thing you can do is have a solid plan for the aftermath. With storm damage, it is best to treat it as quickly as possible to avoid having the problem worsen, so knowing exactly who to call is advised.

For this reason, picking out who you will use for storm restoration in advance is a wise piece of advice. If you would like to learn more about what to look for in a company, check out a few things to consider below.

How to Choose a Storm Restoration Company

Find a Company That is Available 24/7: Storms can truly strike at any time, and if you discover damage, acting on it as soon as possible is a must. As you look into storm restoration companies, try to find one that is available 24 hours a day, seven days a week. That way, if a storm strikes late at night or you discover damage on a holiday, you do not have to wait for a response to get started.

Find a Company With Plenty of Experience: Storms can cause many different types of damage, from water leaks to hail damage to fires due to lightning. It is important to find a company that can handle any of these elements, so your restoration is not stalled due to a company that cannot handle the type of work you need.

Find a Company That Can Scale Up its Resources: Storm damage can be especially tricky to navigate, because often, it causes a surge in restoration needs in an area. Smaller companies that lack experience may end up with wait lists that are months and months out—which is unfortunate for any household looking to recover. Find a company that has the ability to scale up resources and workforce when needed so it can handle your damages quickly.

Georgia Flood & Storm Damage

When you find standing water in your home, or water heater bursts, toilet overflows, pipe brakes, flooding water levels rise, or raw sewage causes sewage damage; A quick response by our certified technicians can halt the damages in the early stages when it is easier to restore rather than requiring invasive actions like demolition, repair, and remodeling. Visit our friends over at for more commonly asked questions on storm and water damage cleanup and restoration.

*If you are looking for a storm restoration company that checks all of the boxes above, call SERVPRO of Marietta West! Contact us any hour at(770) 428-5467 to report damage or visit to learn more about our storm restoration process.

How SERVPRO Makes Your Life Easier After Water, Fire or Storm Damage | SERVPRO of Marietta West

10/18/2021 (Permalink)

tree falls on house causing storm damage If your home suffers storm or flood damage, give SERVPRO of Marietta West a call for help...We're here to help 24-hours a day, every day!

Sustaining damage to your home or office is never an easy thing, whether you have water damage due to a leak, flooding damage due to a storm or fire damage due to a cooking emergency. Regardless of the cause and the extent of the damage, the entire process can be disrupting and stressful for you and your loved ones.

While it will always be difficult to deal with damage, our main purpose is to make the process easier for you from beginning to end. From the moment you call us to the moment you are able to go back home or to your commercial space, we are here to be a resource for you so things are a little less complicated—read on to learn a little bit more about how.

SERVPRO Is Committed to 24/7 Service

We understand that damages do not adhere to the 9 to 5 workday, which is why we do not, either. When you call us, no matter what time it is, you will be able to get in touch and get a rapid response from our team of expert restoration technicians. We are here 24/7 to answer all of your questions and to dispatch a damage response to you quickly.

SERVPRO Takes Its Expertise Seriously

When you sustain damage to your home or business, there are so many logistics to consider—which is why we make sure that we are the right experts for every job. All of our technicians are trained according to the highest standards set forth by the Institute of Inspection Cleaning and Restoration Certification so they are prepared for any type of restoration work that needs to take place.

SERVPRO Helps With Every Aspect of Restoration 

Restoration is rarely a simple process, but with our expertise, we are ready for any challenge. We can help you with all aspects of restoration, from hidden moisture damage to coordinating with your insurance company so you do not have to deal with the complications of filing a claim. We truly aim to make things easier for you so you can be confident when you choose to work with us.

*If you need assistance with any type of restoration to your home or commercial space, you can count on us. Contact us at (770) 424-0400, day or night, 24/7 for emergency restoration services or visit to learn more.

What to Consider in a Restoration Company | SERVPRO of Marietta West

10/15/2021 (Permalink)

three green SERVPRO trucks lined up on a side street You can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line, SERVPRO of Marietta West.

Home damage comes in many unfortunate forms, but the odds are good that one day it will come. Whether due to a kitchen fire that spreads, a burst pipe that soaks the carpet or a storm that damages your roof, you’ll likely be faced with some sort of sudden repair need at some point in your experience as a homeowner.

When that day arrives, you’ll have some decisions to make. But in a sea of options and service companies, how can you be sure you’re going to receive the attention and care you need, and at the same time be assured that your home restoration will be satisfactory?

Here are some questions to guide you—asking these of any service provider will help weed out anyone not worthy of your consideration:

Are They Legit?

  • A home disaster can leave you reeling. The sudden shock to the system can lead you to making rash decisions, and unfortunately scammers are all too aware of this.
  • In cases of widespread damage especially, be on the lookout for contractors who have no reputation in town, and who may make rock-bottom estimate claims to try and gain your business quickly. Stick with names you know and trust to avoid being hung out to dry.
  • SERVPRO has cultivated a reputation for being top-notch in areas of cleanup, restoration, recovery and even rebuilding. We’ve done it the hard way—by reaching and satisfying one homeowner at a time. Our 50-plus-year establishment is built on trust and results.
  • Even prestigious national organizations like the PGA Tour trust us to clean and maintain facilities across the country.

Will They Be There When I Need Help?

  • Home disasters are never convenient, and they don’t always happen during office hours. That’s why we have teams ready to go 24 hours a day, ready to leap into action at a moment’s notice.
  • We’re “Faster to Any Size Disaster” because we’re always ready and always nearby. Speaking of which…

Where’s a Fleet When You Need One?

SERVPRO of Marietta West is based right here in Marietta, just like it sounds, which means we’re always close by with local experts ready to help. But in times where the need for service surges or area-wide disasters occur, we are able to maintain the level of service you deserve by calling in backup from around the country.

With 1,800-plus SERVPRO franchises across the U.S. to draw from, we’ve always got the teams and resources to tackle cleanup and recovery situations of any size.

*When you call SERVPRO of Marietta West, you can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line. When disaster hits home, contact us to get our local experts and nationwide network on your side.

Marietta's Trusted Leader in Cleanup and Recovery | SERVPRO of Marietta West

8/12/2021 (Permalink)

damaged furniture and other home items sitting outside of red brick house When you are dealing with any damage, immediate action is crucial. SERVPRO of Marietta West is your local restoration expert.

Your life as a home or business owner in Cobb County is full of spinning plates and wearing various hats. You’re the one who has to keep things running, get deadlines met or get the kids dressed and on the bus. Over time, you’ve become an expert in a lot of little areas. But when a fire or weather disaster disrupts everything, you need the help of a specialized nature, and that’s where SERVPRO of Marietta West comes in...

| Here are a few reasons you can trust SERVPRO of Marietta West when a crisis comes |

We’re Always Ready and Faster to Any Size Disaster

Storms and fires don’t wait until you’re ready before they strike, and we don’t wait until they strike to get ready to act. We’re primed to move right now, whenever right now may be.

Time spent waiting on a service company means thicker mold, additional smoke smell or more soured furniture. A rapid response is crucial, and having a SERVPRO right here in Marietta means you get the broad power of the nationwide SERVPRO network combined with the laser-focused attention and flexibility of a local team.

We’re Trained to Handle Residential and Commercial Services

Since the 1960’s, we’ve been coming up with solutions for locations of all kinds, and we’ve developed methods that deal with the intricacies of home life and business needs. You can be sure when you call that we’ll have the right equipment and the right approach for your situation.

We’ll Make It "Like it never even happened."

While our methods are technical, our approach is simple: We’ll be so thorough, and complete your restoration to such a degree, that you’ll be hard-pressed to even be able to tell any work was ever done.

We Offer the Services You Need in a Changing World

Business owners now have to major in disease prevention as well as business, and we want you to be on the frontlines of the new era in customer care—that’s why we proudly introduced the Certified: SERVPRO Cleaned program. Now you can let customers know their value by making them feel safe in your place of business.

*Regardless of why you need cleanup or disaster recovery, SERVPRO of Marietta West has the tools, the technicians and the training to get your situation under control. When you’re ready to get help from the best, get in touch with SERVPRO of Marietta West.

SERVPRO of Marietta West is Hiring Water & Fire Restoration Technicians

4/7/2021 (Permalink)

SERVPRO of Marietta West is hiring Water & Fire Restoration Technicians SERVPRO of Marietta West is a family owned local business with backing of the nations leading name in the water & fire restoration industry...SERVPRO!

SERVPRO of Marietta West is a busy restoration company that is searching for a full-time highly motivated fire/water restoration technician to become a member of our team. As a valued SERVPRO of Marietta West employee, you will be part of a stable, growing company offering state-of-the-art customer service and products. You will receive a competitive salary plus bonus, with the opportunity to learn and grow. We are looking for individuals who are looking to better themselves. This position will be part of our emergency water damage and restoration crews on projects involving residential and commercial buildings.

SERVPRO of Marietta West is Hiring Restoration Technicians

Experience in the fire and water damage restoration and mold remediation industry is a plus and certifications are helpful, but not required. Candidates must be available to serve on our 24-hour on-call rotation, have a clean valid driver's license, and be able to pass a criminal background check and also submit to random drug screening.

Desired Experience & Training

  • Training in the restoration and/or repair of  water, fire, mold and storm damage
  • Experience in general labor restoration and construction trades like demolition, containment set up, water extraction, carpet cleaning, and cleaning
  • IICRC WRT certification are a major plus but not required
  • Willingness to learn, "can do" attitude, good work ethic, communication skills, professional appearance

Compensation and Benefits

  • Steady 40+ Hours Weekly
  • Paid Sick, Holiday/Vacation, & Personal Days
  • 401K Retirement Plan Options
  • After Hours Incentive Plan & Bonuses
  • 35K-45K Yearly Base Salary

Seeking an Exciting Career in the Water Restoration Industry?

If you meet the above criteria, please submit your resume including job history, wage requirements, and professional references here or email your information to SERVPRO of Marietta West is an Equal Opportunity Employer and is a Drug Free Workplace.

*If you are interested in a career in the restoration industry and have experience with sales and marketing check out our available Sales & Marketing Role.

Why More Auto-Owners Insurance Customers & Agents Choose SERVPRO of Marietta West

4/5/2021 (Permalink)

SERVPRO of Marietta West preferred service provider for Auto-Owners Insurance SERVPRO of Marietta West is a preferred service provider for Auto-Owners insurance restoration claims. Call us for 24/7 emergency restoration service!

SERVPRO of Marietta West is the premier water, fire and mold restoration company in the greater Kennesaw and Marietta area. We’ve provided industry leading service for over 17 years, and have developed a great working relationship with all of our local insurance agents. SERVPRO and Auto-Owners Insurance have developed a particularly close working relationship over the years through SERVPRO’s network of over 1,800 franchises, cleaning and restoring thousands of Auto-Owners policy holder’s properties. 

Auto-Owners Insurance, their customers and SERVPRO have a symbiotic relationship. When an Auto-Owners Insurance customer experiences a water, fire, or mold loss and chooses SERVPRO of Marietta West to restore their property, they can rest easy knowing they have the industry leading mitigation and restoration company cleaning and restoring their property. Auto-Owners Insurance knows that they are being treated fairly and that their customer is in good hands, because of Auto-Owners and SERVPRO’s pre-negotiated pricing through Xactimate and standards of service set by the IICRC. SERVPRO benefits by having a reliable source of water, fire, and/or mold restoration customers.

Auto-Owners Agent’s Benefits of Referring SERVPRO of Marietta West 

Customer Services: SERVPRO of Marietta West professionals will handle each job according to the highest professional standard, interacting with customers in a professional manner to provide excellent customer service. The science of restoration can be a complicated issue, but SERVPRO of Marietta West professionals have the equipment, technology, training, and customer diplomacy for any size disaster.

Customer Retention: Satisfied customers translate to a higher rate of policy retention and renewals. We thoroughly document and communicate each step of the restoration process, because an informed customer is often a happy customer. SERVPRO of Marietta West also produces the correct claim documentation for fast claim processing.

Additional Product Sales: Satisfied customers who are pleased with the claim handling process are more likely to provide new referrals and to be more receptive to allowing you to offer additional insurance and financial products. If a large-scale disaster or storm strikes, the SERVPRO System has the resources to get to customers quickly. When their needs are met quickly, your relationship has added value.

Limited Warranty - Two Years Labor / One Year Materials: Customers enjoy knowing we will meet expectations, or we will provide re-service at no additional cost for up to two years. We warrant for two years the workmanship of the emergency mitigation service or restoration work performed. We warrant for one year that all materials, furnished by us, are of good quality and free from defects.

SERVPRO 1-4-8 Emergency Service Guarantee 

  • ONE - Within one hour from notice of loss SERVPRO of Marietta West will contact the insured to arrange for service.
  • FOUR - Within four hours of loss notification, SERVPRO of Marietta West will be on-site to start mitigation services (if necessary). In most cases we are on-site within two hours of notification of loss because we know a quick action is often key to a water and fire claims.
  • EIGHT - Within eight business hours a verbal briefing of the scope will be communicated to the adjuster by SERVPRO of Marietta West. 

*Agents can SERVPRO of Marietta West, without making an additional phone call at first notification of loss to Auto-Owners.

Check-Out SERVPRO of Marietta West Great Customer Reviews

Shantell of Marietta, GA - “I called SERVPRO of Marietta West due to rain water coming into my basement. Carl came out quickly and assessed the damage. He provided a quote and was able to take up the wet items in a timely manner. He was very helpful and professional. Everyone I spoke with was great throughout the process.”

Matt of Hiram, GA - “SERVPRO of Marietta West is the best! Wouldn't trust anyone else as my clean up crew! Thanks for the great customer service and great work!”

Karen of Marietta, GA - “Thanks to Bryan Davis and Carl Sylvester for all the hard work they did to get the clean up process started following my hot water disaster. They arrived shortly after I contacted them, they were very friendly and professional explaining all they would be doing. They did an excellent job, Sean Walsh came on day two and accessed how well things were responding to all the measures they had taken and explained his concerns as professional and friendly. Would definitely recommend SERVPRO of Marietta West and their excellent staff to help when water situations happen. Thanks again!”

Other Awesome SERVPRO of Marietta West Customer Reviews

SERVPRO of Marietta West: Claims Documentation is Key

3/10/2021 (Permalink)

SERVPRO of Marietta West Mitigation, Cleaning & Restoration SERVPRO of Marietta West is open 24/7 for emergency services like water extraction, storm damage restoration, fire restoration, and boardup services.

When SERVPRO of Marietta West is called out to an emergency water claim, we not only provide emergency services like water extraction, emergency mitigation and restoration; but we also gather valuable information to assist in the insurance claims process. We have worked with local Marietta agents like State Farm, Farmers, Allstate, American Family Insurance and many other independently owned insurance providers for over 17-years. We are preferred vendors for most insurance providers and can assist our customers in the claims process. This helps ensure that our customers walk away from their water claim feeling valued, respected, and most importantly “Like it never even happened.” 

One way SERVPRO of Marietta West separates itself from the competition is by providing premium services at competitive pricing. Part of our premium service is our attention to detail. In order to insure each and every customer receives SERVPRO’s industry leading customer service, SERVPRO of Marietta West has implemented a cutting edge documentation system. From our proprietary restoration project management software called DryBook to our new Matterport room scanning equipment, SERVPRO of Marietta West’s documentation process helps all parties involved stay on the same page and up-to-date on the claims progress. 

Matterport Scan

The Matterport system consists of three main parts, the Matterport PRO2 Camera, the Matterport Capture App, and the Matterport 3D Showcase App. The Matterport system is SERVPRO of Marietta West’s latest addition to the documentation process. The camera system is made up of an array of nine different camera sensors that are used to create a 360° picture. The camera sits on a tripod where it rotates in 360° while taking 134 megapixel pictures of the surrounding room. Using Matterport’s proprietary image software, multiple images taken from different locations within the room can be digitally stitched together to create a 4K 3D tour of the room(s). Along with creating a 360° 3D tour of the property. The Matterport system can also create a sketch or floorplan of the property. Using infrared imaging while scanning a given room, the camera takes measurements in 360°. This allows us to import the Matterport file into Xactimate for a quick and easy claims process. 

This camera system has been a great addition to SERVPRO of Marietta West’s documentation process, allowing our highly trained crews to better document our customer claims. Our Project Manager will use the camera system to scan the affected area documenting the damage. Having a detailed and comprehensive model of the affected area can be very helpful when questions of coverage and scope of work are raised by adjuster and insurance providers. Aside from helping document our customer restoration claims, the camera system also affords the insurance companies and adjusters that work with SERVPRO of Marietta West, the ability to view their customers' claims remotely. With today's need for social distancing, this system can reduce not only “face-to-face” interaction but can also speed up the approvals process. By being able to document our customers water, fire, or mold claims in 360°, it gives insurance providers the option of a “contactless inspection” while maintaining their ability to thoroughly inspect the claim. By limiting the number of people that have to visit the customer’s property we limit the amount of physical contact between customers, insurance providers, adjusters and SERVPRO personnel. Virtual tours can be shared with insurance providers and adjusters by simply emailing or texting them a link like this


As a part of a franchise system of 1,700 locally owned franchises, SERVPRO franchises utilized a proprietary piece of software called DryBook. DryBook is used from beginning to completion of a restoration project. When customers call SERVPRO of Marietta West, our Job File Coordinators use this system to document the customers contact and claim information. In the field our Restoration Technicians utilize a mobile version of the software on their iPads to document the damage, collecting pictures, create job notes, a sketch of the affected area, taking moisture readings of the property, and drying-logs (a drying log is a report that documents the drying progress during a restoration project to insure that the structure and building materials are dried in accordance with IICRC S500 Standards). Once the customer's restoration project is completed, DryBook is used to create a comprehensive report for both the homeowner and insurance provider. This report makes the claims process a breeze and helps prevent issues so that the claim runs smoothly for both the homeowner and the insurance provider.  

Xactimate + Restoration Manager

Xactware specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. It’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence.

SERVPRO partnered with Xactware back in 2019, to integrate the Xactware’s Restoration Manager tool into our franchise systems. Xactware Restoration Manager has been adopted as the estimating or “industry pricing” tool by insurance providers and reputable restoration companies like SERVPRO of Marietta West. Using this estimating software means that SERVPRO’s estimates and pricing are accurate and formatted correctly, making the approvals process much quicker, easier and prevents discrepancies.

Got Water, Fire, or Mold Damage? Click Here or Call SERVPRO of Marietta West at (770) 428-5467

Customer Reviews & Testimonials

Faster to Any Size Disaster

SERVPRO of Marietta West is the name more Marietta and Kennesaw home and business owners trust. Our team of restoration and drying professionals have extensive knowledge and training to ensure we are the best at what we do. SERVPRO of Marietta West eats, sleeps and breaths restoration. We are locally owned and operated, but have the backing of a nationwide franchise system of over 1,700 franchises nationwide. Our Team lives and works in the Cobb County area, and understands the unique challenges water, fire and mold damage pose to your home. SERVPRO of Marietta West is here to help home and business owners navigate the restoration claims process. 

SERVPRO of Marietta West is Looking for Sales & Marketing Representatives

3/4/2021 (Permalink)

SERVPRO of Marietta West is hiring Sales & Marketing Representatives Looking of an exciting and fast pace sales and marketing opportunity. Apply for SERVPRO's Sales & Marketing position today!

Now Hiring! Do you love educating and working with people? If you want to be a leader in a great company, then don’t miss your chance to join our SERVPRO of Marietta West as a new Sales/Marketing Representative! In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make water, fire & mold damage “Like it never even happened.” We are looking for a candidate that is comfortable meeting new people, who has excellent communication skills, has follow-through, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ideal candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership of a project. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect SERVPRO Teammate! As a valued SERVPRO of Marietta West employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Did you know here at our SERVPRO locations that 72% of our employees have been here a year or longer? It is our ultimate goal to make this a great place to work and the better we are at helping our team achieve their goals the more successful we become! That being said we are hiring for a dynamic Marketing Representative, to help Matt and Marianne take it to the next level! If you are looking for some motivated teammates, don't be shy and go ahead and click here to apply!

Primary Responsibilities

  • Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned contact lists, participating in professional associations, hosting lunch-and-learns, and promoting continuing education (CE) courses
  • Support online marketing departments through customer review procurement, contribute content on social media platforms, and assist in creation of blog materials related to the restoration industry.   
  • Complete Emergency Ready Profiles (ERPs) and discuss benefits of emergency event preparation
  • Conduct objective-to-objective daily marketing contacts, build customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world, compile and maintain center of influence information., identify “Target 25” (Top 25 contacts to develop into clients)
  • Provide owners and marketing managers with one-on-one meetings (closing appointments) with COIs to encourage SERVPRO® referrals
  • Increase sales territory revenue by consistently achieving sales territory goals

Click Here to Apply 

Position Requirements

  • A minimum two years of progressive and responsible business-to-business sales experience
  • Experience with sales and marketing within the service territory 
  • Superb sales, customer service, administrative, verbal, and written communication skills
  • Strong business and financial background and process-and-results-driven attitude
  • Experience in the commercial cleaning and restoration or insurance industry is desired
  • Working knowledge of current business software technologies is required
  • Bachelor’s degree in marketing or business or equivalent experience
  • Ability to successfully complete a background check subject to applicable law 

Pay Rate

Competitive base plus commission and increases based on merit.  

For more information on this opportunity and to Apply - CLICK HERE

SERVPRO of Marietta West's Biohazard, Vandalism & Crime Scene Cleanup Services

1/6/2021 (Permalink)

Crime Scene & Biohazard Cleanup SERVPRO of Marietta West is here 24/7 to help in your time of need.

A few decades ago, crime scene cleanup businesses were nearly non-existent. The business of cleaning up crime scenes, bodily fluids and even accidental deaths require much more than rubber gloves and a few cleaning products. SERVPRO of Marietta West helps people going through the worst time of their lives nearly every single day of the week, whether it is water damage mitigation, fire damage restoration, proactive coronavirus cleanings, or crime scene and biohazard cleanup. Helping people in distress and grieving families accounts for a very large part of our job. Our restoration and cleaning professionals are trained in both the practical side and the emotional side of restoring your property to preloss condition.   

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO of Marietta West offers fast and reliable biohazard, vandalism, and crime scene cleanup and remediation services to residential and commercial property owners. Our team holds multiple certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) and the Environmental Protection Agency (EPA) like: ASD - Applied Structural Drying Technicians, WRT - Water Damage Restoration Technicians, RRP - Lead-Based Paint Activities and Renovation, IICRC Certified Firm, and ECTP - Employee Certification Training Program. If you have suffered water, fire, mold or biohazard related loss, call SERVPRO of Marietta West today, or click here and one of our team members will reach out to you. We offer round the clock service and can be at your door within a couple hours of your call in most cases. When disaster strikes SERVPRO of Marietta West is here to help.

Biohazard Remediation & Cleanup

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. Failure to properly handle and safely remove such substances can contribute to unhealthy and even dangerous environments. SERVPRO of Marietta West is trained to safely and effectively remove hazardous biological substances and prepare waste for property disposal according to OSHA, EPA, and state and local health regulations. SERVPRO of Marietta West helps turn unsafe environments into clean, safe homes and businesses. SERVPRO of Marietta West can help with:

  • Bloodborne Pathogens
  • Methamphetamine Labs
  • Vandalism
  • Crime Scene Residues
  • Arson
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation & Remediation

Bloodborne Pathogens

SERVPRO of Marietta West’s team removes and disposes of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. Trained SERVPRO of Marietta West professionals thoroughly clean, disinfect, and deodorize the structure.

Methamphetamine Labs

Many of the chemicals used in the production of illegal drugs, such as methamphetamine, are volatile and can leave harmful residues throughout a structure. SERVPRO of Marietta West professionals follow applicable federal and state guidelines to clean all surfaces.

Arson & Vandalism

SERVPRO of Marietta West’s team of restoration specialists are recognized as leaders at helping property owners recover quickly and safely from fire and water damage. We also provide general cleaning and deodorization services for situations resulting from vandalism including:

  • Graffiti
  • Egg
  • Spoiled Foods
  • Human & Animal Waste

Sewage Backup

Sewage backups and black water intrusions are more than nasty, smelly deposits-these damages also introduce harmful microorganisms into a structure. SERVPRO of Marietta West’s team of restoration professionals can remove the sewage, contaminants, and moisture, disinfecting as they clean. We help ensure the structure is cleaned, disinfected, and deodorized.

Call SERVPRO of Marietta West today! - (770) 428-5467

  • 24/7/365 Emergency Services
  • Over 1,700 SERVPRO Franchises serving North America since 1967
  • Restore vs. Replace
  • Locally Owned & Operated
  • Commercial & Residential 

Customer Testimonials

Sheila K. of Kennesaw, GA - “Great service! Quick response time! Professional office staff! Employees were extremely help during a difficult time. Great service!”

Matt of Hiram, GA - “SERVPRO of Marietta West is the best! Wouldn’t trust anyone else as my clean up crew! Thanks for the great customer service and great work!”

Karen of Marietta, GA - “Thanks to Bryan Davis and Carl Sylvester for all the hard work they did to get the clean up process started following my hot water disaster. They arrived shortly after I contacted them, they were very friendly and professional explaining all they would be doing. They did an excellent job, Sean Walsh came on day two and assessed how well things were responding to all the measures they had taken and explained his concerns; Also professional and friendly. Would definitely recommend SERVPRO and their excellent staff to help when water situations happen. Thanks again!”

Additional Positive Online Customer Reviews

*If you have enjoyed this blog and want additional information or would like to read some of our previous Restoration Blog post check out the following links: “SERVPRO of Marietta West is Here to Help During This Time of Need”; “Why Hire a Professional Water Restoration Company?"; “What Kennesaw Customers Can Expect When They Call SERVPRO of Marietta West”; “How Farmers Insurance Agents Benefit by Referring SERVPRO of Marietta West”; “Why SERVPRO of Marietta West

How Farmers Insurance Agents Benefit by Referring SERVPRO of Marietta West

12/1/2020 (Permalink)

SERVPRO of Marietta West can help you with your Farmers Insurance water, fire, or mold damage claim Let SERVPRO of Marietta West help you with your Farmers Insurance water or fire damage claim. We can make any disaster "Like it never even happened."

SERVPRO of Marietta West is a preferred service provider for most major insurance providers and has a great working relationship with our local agents. Take Farmers Insurance for example. SERVPRO’s corporate office recognized that Farmers Insurance is one of the leading insurance providers in the country. They also recognized that almost every franchise nationwide had performed numerous restoration projects for customers insured by Farmers. From water mitigation claims to fire restoration claims and even mold remediation claims, SERVPRO franchises were handling a large number of these projects for customers that had insured their property with Farmers. So SERVPRO’s corporate office and Farmers’ corporate office got together to set some expectations and standards, which ensure that every Farmers’ customer receives the same industry leading services when they call a locally owned SERVPRO franchise to perform restoration services. This benefits all parties involved; Farmers’ agents, Farmers Insurance customers, and locally owned SERVPRO franchises like SERVPRO of Marietta West. Farmers Agents have a reliable restoration company they can confidently refer to their clients when water damage happens to the properties they insure; Farmers Insurance clients can rest easy knowing that a reputable and thorough restoration company like SERVPRO is on the job and can make any type of disaster “Like it never even happened.” And SERVPRO franchises benefit from having a reliable source of restoration projects. Establishing this partnership was a WIN-WIN-WIN!

Advantages for Farmers Insurance Agents

Customer Services

  • Benefit: SERVPRO of Marietta West will handle each job according to the highest professional standards, interacting with customers in a professional manner providing excellent customer services.
  • What We Do: The science of restoration can be a complicated issue, but SERVPRO of Marietta West has the equipment, technology, training, and customer diplomacy for any size disaster.

Customer Retention

  • Benefit: Satisfied customers translate to a higher rate of policy retention and renewals.
  • What We Do: We thoroughly document and communicate each step of the restoration process, because an informed customer is often a happy one. SERVPRO of Marietta West also produces the correct claim documentation for fast claim processing.

Additional Product Sales

  • Benefit: Satisfied customers who are pleased with the claim handling process are more likely to provide new referrals and to be more receptive to additional insurance products and options.
  • What We Do: If a large-scale disaster or storm strikes, the SERVPRO of Marietta West has the resources to get to customers quickly. When their needs are met quickly, your relationship has added value.

Limited Warranty - Two Years Labor / One Year Materials

  • Benefit: Customers enjoy knowing we will meet expectations, or we will provide re-service at no additional cost for up to two years.
  • What We Do: We warranty for two years the workmanship of the emergency mitigation service or restoration work performed. We warranty for one year that all materials furnished by us will be new, of good quality and free from defects.

If your property suffers water, mold, or fire damage and you’ve chosen to insure your property with Farmers Insurance, you’ve already made one smart decision insuring your property with one of the leaving home insurance providers in the nation. Make sure that your next decision is equally as smart by choosing one of the restoration industries leading companies like SERVPRO of Marietta West. 

24/7 Emergency Restoration & Mitigation Services

SERVPRO of Marietta West is available 24-hours a day, each and every day, even during major holidays. Give us a call at (770) 428-5467 or visit for more information. Our highly trained water, fire and mold restoration technicians are IICRC certified and maintain their mitigation and restoration skills with continued education classes. We are proud to have served the Marietta and Kennesaw area for over 15 years and are here to help our Cobb County community when disaster strikes.

SERVPRO of Marietta West is Here to Help During This Time of Need

4/10/2020 (Permalink)

SERVPRO of Marietta West is here to help We can help minimize the spread of germs with proactive cleaning! We’re trained to adhere to the highest cleaning and sanitization standards.

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Contact us today for a proactive cleaning

If your home or business needs deep cleaning services, call the experts today

– SERVPRO of Marietta West (770) 428-5467 –


Why Hire A Professional Water Restoration Company?

2/5/2020 (Permalink)

SERVPRO of Marietta West 24/7 water restoration If water damage happens to your home or business call SERVPRO of Marietta West!

Homeowners call SERVPRO of Marietta West on a daily basis looking for advice and asking our professional opinion on any number of home maintenance issues. From water in their crawlspace, to odors in their attics. Many of these homeowners become loyal SERVPRO of Marietta West customers. Some of them ask, “Do you think I can handle this myself?”, and in most cases, our reply is, “Without seeing the issue first hand and conducting a proper inspection, it is impossible for us to determine the extent of the damage/issue.” 

SERVPRO of Marietta West’s number one goal is to help our community recover after water, fire, or mold damage. In that spirit, our loss coordinators (the talented and knowledgeable SERVPRO team members that answer customers calls 24 hours a day, 7 day a week) are well versed in home repair issues, as they relate to water, fire, or mold damage. There’s not much in the field of residential or commercial restoration that they haven’t seen at least once or twice. So when a customer calls SERVPRO of Marietta West with an issue unsure if they need assistance, our loss coordinators are great at helping them sort things out and can provide them with information that will help them make informed decisions about their home or business’s repair. 

As reputable mitigation and restoration specialists, when asked to weigh in on given customer's ability to resolve an issue, we can not in good conscious tell customers, “Yeah sure. Go ahead. You seem plenty capable. Give home restoration a shot.” There can be many unseen perils when it comes to restoration projects. Depending on the scope of the project and the training and assets needed to complete the restoration project, dangers can vary greatly. From quality of workmanship suffering, all the way up to endangering the occupants of the structure, taking on a restoration project ill equipped and untrained is never a good idea. In contrast we also do not want to cause homeowners alarms or want to use scare tactics to pressure them into having work done. Our goal is to inform the customer about the situation going on in their home or business, so they can make the best decision on a course of action for themselves. We will provide them information concerning things like overall cost of repairs, likely needed skilled trades, and possible health risks. These concerns complicate taking on a restoration project on your own. Without the proper tools and applicable skill sets, residential and commercial restoration are probably best left to the professionals. Let’s take a little closer look at these three primary reasons to leave it to the pros that know at SERVPRO of Marietta West.

Three Reasons To Leave It To The Pros

  • The number one rule for any restoration project is SAFETY. Whether your a multi-million dollar restoration company or an average homeowner doing a little clean up after a bad storm, your number one goal should be safety. Can you safely conduct repairs with the home or business in its current condition? Are there fall hazards or structural support issues? Are there electrical or breathing hazards present? Is the use of potentially hazardous materials or chemicals necessary to complete the restoration? Have you been trained in the prevention of diseases transmission? These are all valid questions to consider before taking on a restoration project by yourself. If you do decide to take on home repair yourself, please be sure to take all necessary steps to ensure your health and safety. 
  • Will repairs require specialized tools, treatments or otherwise specialized trades? The restoration field has come along way from its early days of “placing some fans and letting the property dry”. With modernization of the building codes and the age of the “smart home”, it is only logical that the standards, tools, and training required to restore homes have changed as well. Advances in the fields of study relating to hazardous materials, bacteria, viruses, and other microbes have led to the need for specialized training and treatment protocols for certain restoration projects. Will opting to take on your restoration project yourself result in the same quality of work and craftsmanship as a trained professional? In some cases it will not, but in others this is a very real subject to explore. Do you have access to the proper materials to perform the restoration project yourself? Often times homeowners can find so called “professional” or “commercial grade” products and materials at home improvement stores, and in some stores can even rent “professional grade” equipment. Does this make DIY home restoration a good idea? To put it kindly...Not always. Only someone properly trained or extremely well versed in the restoration industry will know the proper products and materials to be used on a given project, and will be able to discern between the commercial/professional grade materials and inferior products. Also, no one should ever operate heavy equipment without proper operational and safety training. Just because you have access to the piece of equipment or product, doesn’t always mean it’s a good idea to try to learn to operate or use them in the setting of your home or business.
  • What will it cost to repair your property to preloss condition? This is probably one of the top motivating factors when it comes to making the decision about taking on a restoration project yourself. Everybody wants to save money, and why not save a few bucks if you are capable of doing it yourself? With all the new DIY TV shows and the abundance of youtube experts in today's online world, there are some great and not so great resources for minor home repair protects. When we talk about the cost of a restoration project many times customers only look at the price tag on the estimate. Doing this can sometimes be a bit short sighted. Factors like quality of work and craftsmanship immediately come to mind. Picture the very first time you tried to cook a fancy meal. Hopefully that meal was delicious, but I would wager that a fair number of people’s experience could have used some...let's call it “better quality of work and or craftsmanship”. All joking aside this is a very real question to contemplate. Will the work stand up to the test of time? If you do repairs yourself there is very little you can do to warranty your work. Sure some materials may offer some type of coverage for factory defect but none will cover installation issues, and many product warranties are voided if not installed by a trained or certified professional. Another major factor many homeowners neglect is the cost of their own time. What is your time worth? Perhaps you think you can complete the home repair over the weekend. What happens when that weekend project get stretched out into a month long ordeal, complete with a million trips to the local Home Depot or Lowes, and sleepless nights due to restlessness and regret that you didn’t call SERVPRO of Marietta West to take care of that pesky leak as soon as you found it.

Call SERVPRO of Marietta West today (770)428-5467

What Kennesaw Customers Can Expect When They Call SERVPRO of Marietta West

2/5/2020 (Permalink)

SERVPRO of Marietta West 24/7 emergency water extraction Call SERVPRO of Marietta West...We can help you resolve your emergency water extraction problems!

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Mold can take root and spread throughout a property in as little as 48-72 hours, so it is imperative that water extraction takes place quickly and thoroughly directly after a water loss. Within two hours of receiving a loss notification, SERVPRO of Marietta West restoration professional will be on-site to help ensure a water damage is handled in accordance with  Institute of Inspection Cleaning and Restoration Certification (IICRC) Standards. SERVPRO of Marietta West’s response time is second to none and we pride ourselves on being faster to any size disaster, and this is exemplified by our average response time of less than one hour for emergency services. When you contact SERVPRO of Marietta West you can rest assured that you are in good hands and that we have you and your property's best interest at heart.

The following is a quick rundown on what you can expect when our highly trained technicians arrive at your home or business.


SERVPRO of Marietta West professionals will inspect affected areas to determine the extent of water damage. We will review the inspection with you, and answer any questions you may have before beginning the work. No high pressure or aggressive sales tactics. Just reliable and accurate information about what's going on in your home or business, as it relates to the damage that has occurred and possible issues that could arise in the future. 


SERVPRO of Marietta West professionals will take steps to help protect your home or business, as well as personal property and other contents from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step and can assist you with filing an insurance claim should you choose to file a claim. SERVPRO of Marietta West is a preferred service provider for most major insurance companies like State Farm, American Family Insurance, Metlife, and The Hartford. We also have a great working relationship with our local insurance adjuster and claims agents. 


To help ensure the structure and contents of your home or business are dried to appropriate IICRC standards, a SERVPRO of Marietta West professional will monitor and document the drying process. The updates will be consistently communicated with you and when applicable to your insurance adjuster or claims agent. Monitoring also allows our trained technicians to better understand how the property is drying, and equipment can be adjusted to dry the property quickly and more cost effectively.


SERVPRO of Marietta West professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and contents. This is where we live up to our motto “Like it never even happened.” A final walk-through of the job-site will be conducted with you to help ensure the property was returned to its preloss condition. SERVPRO of Marietta West’s construction department pulls from a knowledge base of over 50 years of experience in the restoration and home building industry

*Check out some before and after images of our work!

Emergency Water Damage Tips 

  • Turn-off the water source, if possible contact a qualified professional to stop the water source. SERVPRO of Marietta West can help you turn off the water source if require assistance, but time is of the essence so make sure that you mention that you have active water flow when speaking with our loss coordinators.
  • Shut-off circuit breakers for wet areas of the structure only when access to the power distribution panel is safe from electrical shock. If you are not sure if there is an electrical shock hazard it is better to error on the side of caution than venture into an area that you could be electrocuted. 
  • Remove as much excess water as possible by mopping and blotting with towels, as long as you are sure that the water is clean and free of hazardous materials like heavy metals, viruses, bacteria, or other microbes. Exposure to hazardous materials can be harmful to your health and require personal protective equipment like tyvek suits, gloves, splash protection for your face and eyes, and even breathing respirators in some cases. Training in the prevention of diseases transmission is also needed when handling and disposing of hazardous material.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting. This creates a barrier between the furniture and wet surfaces and prevents the furniture from absorbing additional moisture through direct contact with the wet surface. This also facilitates the drying process by allowing more room for air to flow around and under furniture.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place. These types of items can be very sensitive to moisture and can be damaged just by being exposed to elevated moisture levels. In the case of electronic devices like computers and TVs, these devices can become electrical and or fire hazards when exposed to moisture. 
  • Do not use your household vacuum cleaner to remove water! This could cause electrical shock or damage to the device. The average household vacuum is not rated to be waterproof and will not prevent you from being shocked or even electrocuted if it is exposed to water. If you must use a vacuum cleaner use a wet dry vacuum, meaning that is rated for both dry and wet cleanup operation.

For more information on recovering from water damage, contact SERVPRO of Marietta West. We are your preferred locally owned restoration service provider. Let SERVPRO of Marietta West make your water damaged home or business look “Like it never even happened.”

How to Replace a Leaking Kitchen Sink Trap

12/19/2019 (Permalink)

SERVPRO technician inspecting sink for water damage Leaking sink traps are one of the most common causes for water damage. Call SERVPRO of Marietta West for 24 hour water restoration!

All over the country, DIY projects are taking the homeowners by storm. Homeowners love to save money and tend to be pretty capable when it comes to home improvement and repair. Entire TV channels, like the DIY Network and HGTV are dedicated to the subject. One of the most popular and useful projects, we here at SERVPRO of Marietta West have come across, was a recently posted project by The Home Depot. This DIY project addresses the all too common issue of leaking sinks. To be more exact, leaks that come from the “sink trap” or “P-trap” located underneath nearly every sink. Over time the curved drain pipe underneath your sink called a p-trap, can corrode, leak, or become permanently clogged. This is a common issue among homeowners, and can be fixed reasonably quickly and easily, making it perfect for a weekend project. The cost of replacement parts are quite reasonable and the required tools are minimal (most home toolboxes have the required tools to complete this type of project).

List of Tools and Supplies:

*Prior to removing the old sink’s trap/P-trap, turn off the water to prevent water damage. Most sinks will have shut off valves located beneath them close to the sink P-trap. There will be one valve each for hot and cold water lines. 

Step One: Remove the old sink P-trap assembly connected to the drain located on the bottom of the sink. Using a set of slip joint pliers to loosen all slip-nuts on the assembly to allow the PVC pipes to move freely. Keep a bucket close by to catch any residual or standing water that might still be inside the sink’s P-trap assembly. Remove the sink P-trap assembly including the sink tailpieces and drain stub trap arm.

Pro Tip: When purchasing your replacement sink P-trap make sure to select one that is the same size as the old trap to ensure a proper fit.

Step Two: Attach the new sink P-trap tailpiece with a tailpiece washer between the flared end of the tailpiece and the sink strainer, then tighten the assembly together by screwing the tailpiece slip-nut onto the sink strainer. This step will need to be repeated for any secondary sink basins. 

Pro Tip: Bathroom installations may require you to trim the tailpiece to the correct length. 

Step Three: Most kitchen sinks have what's called a double basin design. The double basin design means that there are two wash basins or reservoirs built into the sink with separate drains. One often used for washing dishes and the other typically dedicated to washing produce and other foods (this helps prevent contamination of food products). Double basins sinks require a T-fitting, which allows both basins to drain into a single line. To install the T-fitting attach one T-fitting inlet to each sink basin tailpiece using slip joint washers and nuts. Apply pipe lubricant to the slip joint washers to insure a tight fit. 

Pro Tip: If installing a single basin sink, you can skip the T-fitting junction and connect the sink’s tailpiece directly to the trap bend pipe/J-bend pipe and trap arm.

Step Four: Attach the new trap arm to the drain stub out using a slip joint washer and slip-nut. Tightening the slip-nut firmly to insure that no water leaks from the junction. When tightening the slip-nut to the drain stub, make sure to keep the beveled side of the washer face out from the drain stub inlet. 

Pro Tip: You can use a hand saw to customize the length of the trap arm to fit your installation. Also, If you have questions about which direction the wash should face, consult the manufacturer's directions.

Step Five: Connect the trap bend to the trap arm and T-fitting outlet using slip-nuts and washers. The trap bend is commonly referred to as the J-bend, because of its “J” like shape. Being careful not to over tighten the slip joint nuts, use slip joint pliers to tighten the slip joint nuts. Over tightening can result in broken or cracked slip joints which will most likely cause water to leak from the drain.

Pro Tip: Teflon tape is not needed on white plastic pipe threads and fittings, unless otherwise directed by you slink trap/P-trap manufacture. Use of teflon tape when it is not needed could result in leaks, blockages, and possibly even water damage to your home. 

Step Six: Now that your new sink P-trap has been installed, recheck that each slip joint nut is firmly tightened, turn back on both water shutoff valves, and visually inspect the assembly for leaks. You can also use a dry cloth to detect leaks by wiping the connections with the dry cloth. If the cloth shows any signs of moisture, you have a leak in the system which will need to be addressed. 

Pro Tip: Recheck the new sink P-trap several times during the first 24-48 hours of use to make sure no leaks occur.

We hope this blog has been helpful and informative. Completing DIY projects can give you a real sense of accomplishment and can even save you a few bucks. As with any DIY project, there are definite risks involved with taking on plumbing repair by yourself. If at any point you don’t feel capable, need advise, or feel unsafe, call a licensed plumber that you trust.

For more information on installing a new sink P-trap check out this helpful video our friends over at The Home Depot have put out.

SERVPRO of Marietta West understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Marietta West specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage. SERVPRO of Marietta West can also mitigate mold and mildew from your home or business. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Marietta West. Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

If you would like to schedule service for your home or business, please contact us today (770) 428-5467!

Be Safe While Celebrating this Holiday Season in Marietta Ga

11/20/2019 (Permalink)

SERVPRO van responding to customer call No one likes being left wondering and waiting, especially when comes to fire restoration and cleanup. Call SERVPRO of Marietta West today!

Each November, families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don’t practice safe cooking habits, your happy holiday could quickly become hazardous in a blink of an eye. According to the The National Fire Protection Association (NFPA), cooking is the main cause of home fires and injuries, with the Thanksgiving holiday being the peak day for cooking-related fire emergencies. Review the following safety tips to help ensure you can enjoy a safe holiday.

  • Never Leave cooking food unattended. Stay in the kitchen while frying, grilling, or broiling food. If someone must leave the kitchen for even a short period of time, they should turn off the stove.
  • Check food regularly while cooking and remain in the home while kitchen equipment is in use. Use a timer as a reminder that the stove or oven is on.
  • Keep small children away from the cooking area. Enforce a “kid-free zone” and make them stay at least three feet away from the stove and oven.
  • Keep anything flammable like pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels away from the stove, oven, or other appliances in the kitchen that generates heat.
  • Do not wear loose clothing or dangling sleeves while cooking.
  • Clean cooking surfaces on a regular basis to prevent grease build-up.
  • Purchase a fire extinguisher to keep in the kitchen year round. Contact the local fire department for training on the proper use of fire extinguishers if you are unsure.
  • Always check the kitchen before going to bed or leaving the home to make sure all kitchen appliances like stoves, ovens, and toasters are turned off.
  • Install a smoke alarm near the kitchen, on each level of the home, near sleeping areas, and inside and outside of bedrooms. Use the test button to check it is working properly every month. Replace the batteries at least once a year.

The “PASS” Method of Extinguishing a Fire

A portable fire extinguisher can be a life and property saving tool when used correctly. In order to operate a fire extinguisher, the NFPA suggests remembering the word PASS

  • Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.
  • Aim low. Point the fire extinguisher at the base of the fire.
  • Squeeze the lever slowly and evenly
  • Sweep the nozzle from side-to-side.

Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Encourage your family members and co-workers to do the same. Remember, extinguishers do have their limitations! It is also important to ensure you have the correct type of extinguisher for your home or facility. Check out our previous blog “Smoke Alarms Save Marietta Lives” to learn more about the different classes of fire extinguishers and type of fire each are designed to extinguish.

SERVPRO of Marietta West wishes you a safe and happy Thanksgiving and holiday season.

Don't Let A Fire Ruin Your Holiday Season

11/6/2019 (Permalink)

kitchen stove fire flame up SERVPRO of Marietta West is open 24/7 and during all major holidays. We can be at your home or business with in an hour in most cases!

Did you know cooking equipment is the leading cause of residential fires? As the holiday season begins and you find yourself in the kitchen more often while hosting friends and family, fire precautions should be top of mind.

A property owner experiences a flood of emotions when a fire ravages their business or home. Fear, uncertainty, stress, and doubt about the future of the property and their livelihood can be overwhelming to the property owner long after the flames have been extinguished and the smoke has cleared.

After the first wave of heroes have rescued the property, let your local SERVPRO of Marietta West professionals help you restore it to its preloss condition. Combining rapid response, the utmost professionalism, and open communication throughout the entire job process, we strive to restore not only the home or business structure, but the customer’s peace of mind as well.

The National Fire Protection Association (NFPA) offers the following eye-opening statistics on structure fires.

  • 482,030 structure fires were reported in the United States in 2018.
  • These fires caused $9.9 billion in property damages.
  • One structure fire was reported every 48 seconds.

If the unthinkable happens and a fire strikes your business or home, give the experts at your locally owned SERVPRO of Marietta West a call (770) 428-5467. We will help make it  “Like it never even happened.”

Choosing the Appropriate Fire Extinguisher

In the event of a fire emergency, first make sure to get people safely away, then call 911. A home fire extinguisher can be used to put out or control small fires, but it’s still safest to call professional fire fighters before you attempt to control a fire on your own.

  • Class A: This is the most common extinguisher and can be used to put out fires in ordinary combustibles such as cloth, wood, rubber, paper, and many plastics.
  • Class B: Used on fires involving flammable liquids, such as grease, gasoline, and oil.
  • Class C: Designed for fires involving appliances, tools, or other equipment electronically energized or plugged in.
  • Class D: For use on flammable metals; often specific for the type of metal in question. These are typically found in factories.
  • Class K: Intended for use on fires that involve vegetable oil, animal oils, or fats in cooking appliances. Generally found in commercial kitchens.

Become Part of The SERVPRO Team!

5/24/2019 (Permalink)

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated, truly enjoys providing superior service, loves taking ownership and have superb interpersonal skills, then you’ll thrive in this work environment. As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

The Administrative Assistant will be responsible for answering phones, providing customer service, and coordinating/scheduling jobs. Responsibilities will also include documenting job files, entering estimates, submitting insurance claims.

Position requirements:

  • Hours are 40 hours/week Mon- Fri (flexible to work overtime/on-call when required)
  • Experience with data entry: 1 year (preferred)
  • Customer Service: 1 year (preferred)
  • Administrative Assistant: 1 year (preferred)
  • Driver's License (preferred)

Primary Role: Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties such as drafting correspondence, filing and creating reports.

Results Expected: All administrative work is processed and documented accurately and timely. Customers, COIs (Center of Influence), Production Team, Marketing Reps/ Estimators and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed as assigned.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.

You can apply for this position by clicking on the following link to our Facebook Job Listings!

Listen To Flood Warnings

3/20/2019 (Permalink)

SERVPRO of Marietta West is here to make it "Like it never even happened"

If you've experienced flood damage call SERVPRO of Marietta West (770) 428-5467. We offer 24/7 emergency service!

Flooding is a temporary overflow of water onto an area that normally is dry. Injury or death can result from failing to evacuate flooded areas, going into flood waters, or staying in flooded areas after water passes. As far as natural disasters go, floods are the most common natural disaster.

  • Floods result from rain, snow, storms, or even overflows of dams and other water systems.
  • Flash floods can develop quickly or slowly and can come with no warning.
  • Floods can damage buildings, create mudslides/landslides, and cause substantial disruption of transportation/resources

If you are under a flood warning, seek safe shelter immediately!

  • Do not walk, swim, or drive through flood waters. Turn Around, Don’t Drown! (Just six inches of moving water can knock you down, and one foot of moving water can sweep your vehicle away.)
  • Stay off of bridges over fast-moving water.
  • Determine how best to protect yourself based on the type of flooding.

  • Evacuate if told to do so.

  • Move to higher ground or a higher floor.

Are you one of our many satisfied customers? Click Here to let us know how we did!

For more information about floods and similar articles check out our friend over at

Why SERVPRO of Marietta West?

3/19/2019 (Permalink)

SERVPRO of Marietta West is here 24/7. Give us a call (770)428-5467!

The People, Experience, Training and Equipment to make it "Like it never even happened."

The People - With over 10,000 quality teammates nationwide, SERVPRO Franchise Professionals are available 24 hours a day, 365 days a year.

The Experience - SERVPRO is a Franchise System with over 40 years of leadership in fire and water cleanup and restoration. Our track record of results has earned us the trust of the insurance industry, countless homeowners, commercial property managers and in one unforgettable instance, even the Pentagon. 

The Training - Franchise Professionals undergo extensive fire restoration training an d certification SERVPRO Industries, Inc. offers an IICRC-approved school to help ensure our training meets and exceeds accepted industry standards.

The Equipment - With over 5,000,000 square feet of building space, housing over 140,000 pieces of cleaning and restoration equipment, SERVPRO Franchise Professionals have the resources to help you take back control of your life.

The SERVPRO SYSTEM saves money and lowers recovery cost!

Mitigation requires quick action. The faster SERVPRO of Marietta West arrives on-site to preform cleanup and restoration, the better the results - including lower claim costs.

  • Emergency Mitigation Services help minimize additional property damages.
  • Restoration versus replacement of contents saves heirlooms and money too.
  • Restorable contents will be cleaned and deodorized to preloss condition when possible.

Call SERVPRO of Marietta West at (770) 428-5467 for all of your restoration and mitigation needs!!!

Seven Ways To Be Better Prepared

2/7/2019 (Permalink)

SERVPRO of Marietta West wants you to be prepared!

If a disaster strikes, will you be ready?

In recent years, many different types of disasters have affected the United States. Flooding, tornadoes, hurricanes, wildfires and blizzards are natural disasters that can threaten your home, business and community. SERVPRO of Marietta West wants you and your customers to be aware of the steps to take to help prepare for Mother Nature’s worst.

It is important to prepare before a disaster occurs. Consider the following steps to help you better prepare for an emergency:

  • Sign up for local alerts and warnings, download apps, and/or check access for wireless emergency alerts.
  • Develop and test emergency communication plans.
  • Assemble update emergency supplies.
  • Learn about local hazards and conduct a drill to practice emergency response actions.
  • Participate in a preparedness discussion, training, or class.
  • Collect and safeguard critical documents.
  • Plan with neighbors to help each other and share resources.

You can reach SERVPRO of Marietta West at (770) 428-5467

Valentine's Date Night Package Contest

2/6/2019 (Permalink)

How many candy hearts can you count?

Are you one of our local insurance agent?

Do you work at one of our local insurance office?

Could you use a night out with your special someone?

Then all you have to do is answer one more question correctly...How many hearts are in the jar?

The rules are pretty simple...Like SERVPRO of Marietta West's Facebook page and comment on the linked contest post with how many candy hearts you think are in the jar. Who ever guess the number or comes the closest will win SERVPRO of Marietta West's Valentine's Date Night Package.

We will announce the winner via Facebook, February 13th. SERVPRO of Marietta West would like to wish everyone the best of luck and a happy Valentines Day!

2019 Resolution | Plan Ahead

1/24/2019 (Permalink)

With each new year, many people resolve to better themselves or some part of their life. This year, make a resolution to be READY. No one ever plans on a disaster, but you can prepare for it. The SERVPRO Emergency READY Profile (ERP) will help ensure you are "Ready for whatever happens" in 2019.

In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations and priority areas. The ERP also establishes SERVPRO of Marietta West as your disaster mitigation and restoration provider, giving you access to over 50 years experience and a system more than 1,700 franchises strong. The ERP is a no-cost assessment; all it requires is a little time , making it a great value that could save you time and money in the future. By downloading the free SERVPRO READY App, this information is stored electronically and can be accessed using your mobile device putting help at your fingertips.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in wait until disaster strikes. Resolve to be READY. Call SERVPRO of Marietta West to establish your Emergency READY Profile, and be "Ready for whatever happens" in 2019.

Advantages of the SERVPRO Emergency READY Profile

  • A no-cost assessment of your facility.
  • A concise profile document containing only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes SERVPRO of Marietta West as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Call SERVPRO of Marietta West (770) 428-5467 for a Free Emergency READY Profile assessment!

Six Tips on Protecting Your Kennesaw, GA Home or Business From Winter Weather

11/29/2018 (Permalink)

"If you will be going away during cold weather, leave the heat on in your home, set to a tempertature no lower than 55°F," says

Winter has just begun...Are you prepared for the coming cold Kennesaw, Georgia weather? 

Cold weather can have a massive impact on your home or business when you are not ready for it. SERVPRO of Marietta West wants you and your property to be prepared for winter in North Georgia. From freezing temperatures with damaging winds, to heavy rain or frozen sleet and snow, all can cause serious and expensive property damage. While you cannot control the weather, you can make efforts to be prepared, which can help take the sting out of winter weather.

To help avoid costly damages due to winter weather conditions, consider taking the following precautions to protect your Kennesaw home or business before colder weather hits.

  1. Check your business or property for downed tree limbs and branches. Wind, heavy rain, ice, and snow can cause branches to fall. This could cause damage to the property and potentially cause personal injuries.
  2. Roofs, water pipes, and gutters should all be inspected to help ensure they are in proper order. Gutter downspouts should be directed away from your building. Clear gutters of debris that may have gathered during the fall. Leaves and other obstructions can cause a damming effect if left to build up. This can lead to roof damage and/or allow water to get into the interior of the structure.
  3. Inspect property, especially walkways and parking lots, for proper drainage to alleviate a potential flood hazard.
  4. Inspect all hand rails, stairwells, and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.
  5. Protect water pipes from freezing by simply allowing water to drip when temperatures dip below freezing. If pipes are under a cabinet, leave cabinet doors open, allowing warm air to circulate around the pipes. If the building has out door faucets, consider shutting water off at the main valve in the basement or crawlspace. Once the valve is off, open the outdoor faucet to ensure it drains, preventing any remaining water from freezing in the pipe.
  6. Have SERVPRO of Marietta West complete an Emergency READY Profile (ERP) for your business. The ERP is a no-cost assessment of your facility and provides you with a plan to get back in business faster following a disaster. 

When winter strikes, call SERVPRO of Marietta West to strike back!

As a locally owned and operated business, SERVPRO of Marietta West is close by and ready to respond to storm and disaster events. We are proud to be an active member of the Marietta community and want to do our part to make our community the best it can be. 

We are proud to serve our local communities: