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Fire & Water - Cleanup & Restoration

Archived Blog Posts

When Fire Sparks, You Need the Pros | SERVPRO of Marietta West

7/20/2022 (Permalink)

 Remains after a structure fire If a fire wreaks havoc on your home or business, call SERVPRO of Marietta West ASAP.

Property fires are a deadly phenomenon. While every fire is different, most fires take less than an hour to completely ravage a building’s infrastructure. 

Your next move after a fire is important. A professional and rapid response is crucial since these fires can leave your property in ruins. 

Fires are an emergency that should not be put off for another day. Fire disasters require the services of a team with the expertise and equipment to restore your home or business to its former glory. 

Fortunately, SERVPRO is a leader in the restoration industry, and we work closely with homeowners and business owners to repair damages caused by disasters such as fires! When it comes to fire damage repair, here’s why our team stands out: 

Cutting-edge technology. Our repair approach is built around the equipment we utilize. After a fire, elements such as flames and smoke cause damage and odors. Our team begins with the most important step of the restoration process—inspecting and testing the extent of fire damage. 

After this, we use specialized techniques and equipment to remove smoke and soot from walls, ceilings, floors and any other belongings inside your property. 

We then use a variety of sanitization techniques to disinfect every inch of your property. Finally, if smoke has left a significant odor, we will utilize fogging equipment and air scrubbers to eliminate the stench. 

A trained team of specialists. Our crew is well-equipped to deal with any form of property damage. Our team has the knowledge, expertise, and resources to deal with the aftermath of any disaster through initial and ongoing training. 

Our technicians are also IICRC-certified, which means they have studied the standards and practices of all types of property damage. 

24-Hour emergency services. Natural disasters, such as wildfires, strike quickly, and there’s often little you can do to prevent them from wreaking havoc on your home or business. In situations like this, having a crew that works around the clock is incredibly helpful. 

 SERVPRO of Marietta West is accessible 24/7 to respond to any fire emergency, whether it’s caused by nature or occurs on your property.

If a fire wreaks havoc on your home or business, contact our experts at SERVPRO of Marietta West. We respond ASAP to fire emergencies and can work closely with you to restore your property to its pre-fire condition.

Be More Prepared for Fires With These Simple Tips | SERVPRO of Marietta West

7/12/2022 (Permalink)

interior view of a room with items completely destroyed by fire If your home is damaged in a house fire, SERVPRO of Marietta West is here to help. Contact us for any fire restoration needs.

Fire damage never stops in this country, and already this year, the American Red Cross has responded to more than 20,000 house fires, which is only a small portion of the total fires that have occurred so far in 2022.

As always, smoke detectors are the main way to prevent extreme home damage or a loss of life, but there are many other measures that you’re able to take to protect yourself and your home. Some are more complex than others, but most involve a good cleaning:

Cleaning Your Hot Appliances

In the state of Georgia, we are proud to have many historic and legendary buildings all throughout our region. However, these buildings are likely outfitted with appliances and machines that are older than most.

Older appliances are more likely to malfunction and result in a fire because of their frequent use and lack of safety mechanisms to prevent accidental disasters. Cleaning them regularly and checking them for any damage is the best way to prevent destruction.

Along with cleaning these appliances frequently, reducing the clutter in your home can allow proper airflow through it, reducing the chance that anything overheats and ignites.

Overloaded extension cords are another frequent cause of fires inside the home. When too many devices are plugged in, these devices are unable to handle the electricity and can burst into flames themselves.

Create a Defensible Space in Your Yard

When a fire originates outside your home, the surrounding land often becomes the last guard against extreme damage. There are intentional landscaping designs that protect your home and provide ample space for emergency workers to do their job and stop a fire before it comes inside.

The level of damage that fires are causing has become so serious that states like California are actively imposing defensible zone requirements for areas outside the home. These methods have shown to be effective in slowing wildfires in the affected areas, but it’s a smart decision regardless of where you are.

However, this innovative technique won’t stop you from planting your garden or cultivating a flower bed—it instead focuses on placing these flowers, bushes and trees in strategic locations that help stop the spread of fires. By having them spread out in this way, it lowers the chance that the fire will jump from your yard to your home.

Keep It Clean & Keep It Safe

Along with maintaining your hot zones and cleaning up in your yard, a thorough spring-cleaning can also help reduce your risk of a fire. It’s best to schedule a time with your family in the spring or summer to work together and knock it out.

These tasks often seem to pile up and weigh you down, but giving yourself plenty of time and setting goals can help you get through them. However, it doesn’t take a rocket scientist to reduce fire hazards in the home—simple tasks like dusting help with fire prevention.

If you have experienced fire damage or want to learn more about SERVPRO of Marietta West’s fire damage restoration services, contact us today. We’re here to act fast, 247.

What Sparks Electrical Fires in the Home? | SERVPRO of Marietta West

6/22/2022 (Permalink)

Fire in an outlet If you are dealing with the aftermath of an electrical fire, SERVPRO of Marietta West has the equipment to restore the damage.

Electrical fires are a leading cause of home fires, with some 46,700 fires sparking between 2015 and 2019 from electrical malfunctions. There are numerous offenders around the house that are responsible for these types of fires, including light fixtures and appliance usage. 

In 2022, Georgia has already experienced 25 fire-related fatalities. Because electrical fires are a leading cause of home fire deaths, understanding what ignites electrical fires is critical. Taking action in your Marietta home is the first step toward preventing electrical fires. 

Common Causes of Electrical Fires 

The first step toward preventing electrical fires is understanding where they are most likely to occur in the home. Be aware of these potential hazards: 

Extension cords. Extension cords are a major cause of electrical fires in the house, causing around 3,300 fires each year. Overheating is caused by power cords that are overloaded with too many appliances or high-wattage equipment. 

Avoid overloading extension cords; you can check their capacity by looking at the connected tag or its packaging. Cords should never run under blankets or rugs because they can overheat and ignite a fire. 

Faulty wiring and outlets. Faulty outlets are a major problem in the home. Fires can be caused by outdated wires within outlets and loose wiring. Aging cables may be unable to handle newer gadgets such as laptops and televisions, resulting in overloading and the start of electrical fires. 

Check around the house for any loose outlets and replace them as soon as possible. Look for smoke or burn marks around your outlets to identify any aged wires. A burning odor near your outlets is also an indication of aged wiring and should be repaired promptly. 

Light fixtures. Half of all electrical fires in the house are started by items such as light bulbs and lamps. Light bulbs can ignite fires in enclosed fixtures making it hard for heat to escape. The bulb can overheat and melt inside the socket, resulting in a fire. 

Installing excessively high wattage bulbs in lamps might also result in flames. To prevent light fixture fires, unplug lamps when you’re done using them. To avoid overheating, check your appliances to see what wattage your light fixtures can tolerate. 

If you are dealing with the aftermath of an electrical fire, SERVPRO of Marietta West  has the equipment to restore the damage.

Call (770) 428-5467 or Contact SERVPRO if your home requires restoration!

Storm Safety 101 | SERVPRO of Marietta West

6/7/2022 (Permalink)

a dark cloudy sky with lighting strikes off in the distance If you discover storm damage to your home or business, reach out to SERVPRO of Marietta West right away.

Here’s what you need to know about severe weather—it’s scary and it can happen at any point. It often brings about lightning, rain and strong winds. All of these elements can cause damage to your home or you.

It’s important to note there are around 100,000 thunderstorms throughout the United States every year, so it’s likely you will encounter storm damage to your home at some point.

Cobb County is an area that sometimes encounters severe storms or hurricane remnants coming from the coast. For example, in 2021, remnants of Hurricane Ida brought about heavy rain and significant flooding that impacted businesses, homes and apartments in the area.

The best thing you can do is prepare for these disasters before they strike. You will want to prepare an emergency kit and a communications strategy to plan for the aftermath. These actions will help you get ready for storms and reduce their impact on you and your home.

Your Severe Weather Communication Strategy

If the weather does get bad, there are a few things you need to have in place to keep everyone safe. First off, have a way for everyone in the household to communicate and receive alerts from authorities. You want to be on the lookout for any weather watches or warnings.

Second, it’s best to have multiple ways to receive alerts from authorities, including your cell phone and an NOAA weather radio, which will come in very handy.

Third, come up with a designated safe space for your family. Usually, this is a basement or bathroom where you can all hide if the weather takes a turn for the worst. You should also brainstorm a way for household members who are away to check in so everyone knows they’re safe.

Your Severe Weather Emergency Kit

When formulating an emergency kit, you need all the crucial items together in one spot. These include nonperishable food, water, flashlights and batteries, first-aid supplies, and anything else your family members might need during a storm.

The goal is to have enough supplies to last 72 hours of sheltering in place. Make sure this kit is already in the storm shelter area.

Your Severe Weather Aftermath Checklist

Take steps to improve your safety plan after severe weather is over. You will want to gather feedback from all household members and ask them about the effectiveness of the safety plan. This includes communications, the emergency kit and any other elements that could be improved for the next version of your storm plan.

In the aftermath of severe weather, you also want to check your property for damage and address it as quickly as possible. Keep a particularly close eye on your roof and the seals around windows and doors because these are likely to have water damage.

If you do discover damage, you know who to call! SERVPRO of Marietta West can be on the scene in a moment’s notice. All we ask is that you call as soon as possible, and we will take care of the rest, giving you peace of mind that your home will be good as new in no time.

If you discover storm damage to your home or business, you can count on SERVPRO to handle the restoration. We’re here 247 to spring into action—call (770) 428-5467 to get in touch with us today.

Restoration’s Never Been So Easy | SERVPRO of Marietta West

6/2/2022 (Permalink)

two SERVPRO employees unloading cleaning equipment out of a Green truck  SERVPRO of Marietta West is your local restoration expert. We are the #1 choice in cleanup and restoration.

Certain damages can leave a property undesirable and even uninhabitable. Water, fire and mold damage are top on the list.

Property and business owners who have been affected by these disasters need to work with experienced professionals who understand the process and can restore the property to its preloss condition. SERVPRO of Marietta West and its team are the go-to experts, offering the following restoration services and more:

Water Damage

When a flood happens inside your home, there are many different areas of the home that can be affected. Water damage from floods can destroy your home’s structure, carpet, flooring and more. In fact, floods cause more than $10 billion in damages nationwide every year.

Due to Georgia’s proximity to the coast, the state often sees the effects of hurricanes that develop in the Gulf of Mexico. In the past, remnants of Hurricane Ida hit Cobb County and wreaked havoc on both homes and small businesses in the area. More than 250 reports of building damage were submitted to Cobb Emergency Management teams.

If you’re a home or business owner, it’s likely you will encounter flooding issues in your lifetime, but SERVPRO wants to help you recover as quickly as possible.

After receiving your call, our specialists are trained to ask you several simple questions that will help us understand what needs to be done to your property. The SERVPRO team will then dry and dehumidify your space and help you create a water damage restoration plan.

Fire Damage

Home fires are more of a common occurrence than most Americans would care to believe. U.S. fire departments respond to a fire every 23 seconds.

Fires also caused around $8.1 billion in direct property damage and losses nationwide in 2020.

SERVPRO is the fire damage restoration company that can fix the fire damage and get your property back to its preloss condition. Your fire damage repair schedule will change based on what your property needs. Following the initial consultation, we will assess the damages to help them understand what exactly needs to be restored, how long it will take and the associated cost involved.

Storm Damage

Storms can bring around anything from floods and wildfires to tornadoes, hurricanes and blizzards. Our goal is always to have you back in your newly restored home as soon as possible.

The first 24 to 48 hours after a storm are critical for conducting an assessment of your storm damage repair needs. When you choose SERVPRO of Marietta West, you know you’re getting access to a team of highly trained individuals who are available 24⁄7 to service your storm restoration needs.

Our experts can offer you everything from cleaning to move-out to reconstruction services, so we can bring your home back to preloss condition as soon as possible.

What Sets SERVPRO Apart?

As a locally owned and operated company, SERVPRO of Marietta West is proud to be at your home in no time, ready to take on the effects of any disaster.

We not only deliver elite restoration services at the most competitive rates to homeowners, but also offer commercial services to keep commercial property owners safe from extensive water, fire and mold damages.

We’re there when you need us. You can reach out to a SERVPRO expert via our 24⁄7 Emergency Line day or night and receive immediate assistance at (770) 428-5467.

Regardless of the type of damage sustained, SERVPRO of Marietta West has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when you need a dependable team to help you rebuild your life.

The Worry With Water Damage | SERVPRO of Marietta West

5/16/2022 (Permalink)

Cracked structure due to water damage If you discover water damage in your home, SERVPRO of Marietta West is here to help right away.

Water damage is a difficult and frustrating thing to experience. Whether it is due to a roof leak, a burst pipe or storm damage, there is no good way to sustain water damage to your home—and unfortunately, the worry with water damage typically does not begin and end with an excess of moisture. 

Water damage can cause quite a few issues for homeowners that go beyond having things be soaked. Recurring problems, structural damage and mold growth are all concerns for any type of damage, but especially when you are dealing with water damage that is not treated quickly. 

When moisture is discovered, it is vital that homeowners quickly take action to avoid these secondary issues from popping up and causing more problems. 

What to Worry About When It Comes to Water Damage 

Persistent and recurring problems

Whenever water damage is discovered, treating it quickly is key, but so is treating the root cause of the issue. For example, if you have water damage due to a leak, taking care of the damage will prove to be ineffective if the leak is not also addressed. 

If you discover moisture where it should not be, make sure the underlying issue is always identified. 

Structural damage

 Depending on the severity of the water damage you experience, in addition to where it is located, you may need to consider the implications of structural damage to the home. For example, if a flood soaks the support beams in your basement, you will certainly want to have those examined by a professional restoration specialist to make sure they can still provide adequate support to your home. 

Mold growth.

 Mold thrives anywhere that there is moisture, so water damage can often become a haven for mold growth. This is especially true for water damage that is not treated right away, as mold growth can begin as soon as 24 hours after moisture moves into an area. Because mold is so persistent, it is important to be certain that water damage is fully treated—otherwise, mold can create an even larger problem. 

If you discover water damage in your home, SERVPRO of Marietta West is here to help right away. You can get in touch with us 24 hours a day to start the restoration process— call (770) 428-5467 or  contact us  today to learn more.

Water Damage Has This Effect on Your Home | SERVPRO of Marietta West

4/25/2022 (Permalink)

a bathroom sink showing signs of a water leak No matter the damage sustained, SERVPRO of Marietta West has the tools and team to help your home return to a normal state quickly.

Owning your first home is a monumental moment, and you don’t want anything in the world to ruin it. That’s why it’s so important to constantly check your home for any mishaps that could lead to extensive water damage.

For example, your bathroom sink might exhibit a slow, steady leak. It doesn’t seem like a big deal, but that water will build up over time.

The average household leak can waste up to 10,000 gallons of water in a year.

Water damage progresses rapidly, seeping into floors, walls and soft surfaces. It’s important to address the issue right away, otherwise the following water damage timeline will play out.

In the First 24 Hours

Your house has a one in four chance of a flood damaging your home within a 30-year period in a high-risk area. Knowing what to do next is essential.

You have about 24 to 48 hours at the most to get your affairs in order. Certain items will immediately fall victim to water’s disastrous effects. These could include anything from books and photographs to soft furnishings. In addition, mold can begin to develop within this timeframe. Quick action is essential.

SERVPRO’s expertise and “restore vs. replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We will let you know if any items cannot be successfully restored.

Within the First Week

Let’s say water has been sitting in your home for up to a week. You are now in a much more precarious situation.

After the first 24 hours, water damage will progress, and mold will spread like wildfire with excessive moisture. As mold sets in, it can even damage the home’s structure.

After One Week

You want to avoid letting moisture sit for an extended period at all costs because some effects may be catastrophic or irreversible. As time goes on, the costs and efforts to restore the structure will increase significantly, and the risks associated with structural damage are greater.

How SERVPRO Will Help

Regardless of how long water has been sitting in your home, SERVPRO of Marietta West’s restoration experts are ready to jump into action with the first call. Service work normally starts with a thorough extraction of water. This helps prevent the spread of water in the structure and reduces drying time.

Mostly likely, floors, furniture and other belongings will require cleaning, sanitizing and deodorization. After the bulk of the water has been removed, our specialists will use industry-leading drying equipment to remove the water you can’t see.

Once we take care of these essential steps, we’ll move on to the construction phase. Your home may need anywhere from minor repairs to large-scale rebuilds.

We can take the burden off your shoulders by handling both the initial damage mitigation and rebuilding the affected areas. SERVPRO of Marietta West will keep you up to date on every step and have you back in your home or business in no time.

Regardless of the type of water damage sustained, SERVPRO of Marietta West  has the tools and teams to help your home or business recover. Call (770) 428-5467 or Contact us 247 when you need a dependable team to help you recover.

What to Do to Prepare for Severe Weather | SERVPRO of Marietta West

4/22/2022 (Permalink)

Rain on roof near gutter in a storm If you have damage to your home due to a storm, we are the team to help at SERVPRO of Marietta West

Severe weather of any kind is a frightening thing. Serious rain, lightning strikes, hail and heavy wind all make an environment that is not simply frightening, but is also rather dangerous. Because of all the harm that severe weather can bring, anyone who may be caught in its path is wise to prepare.

 If severe weather becomes possible in your neighborhood, it is important to act quickly to make sure you are ready. While we can’t fully predict the weather and definitely can’t control it, there are some key ways that you can lessen the impact it is likely to have. 

Below, we have our top tips for severe weather preparation you should note to keep yourself and your household safer.

How to Prepare if Severe Weather Is Possible

 Make sure to have a reliable source for weather alerts

 Staying informed is so important when it comes to severe weather, especially when conditions could change on short notice. It is important to be certain you have multiple ways to get weather alerts (typically a cell phone and an NOAA weather radio) so you can stay informed about changing conditions and have a backup method in case you lose cell service.

Have an emergency kit packed 

If there is a severe storm in the area, you and your family members may need to shelter in a safe space until the event passes. To make this a comfortable experience and ensure no one needs to exit the designated safety area, it is wise to pack a storm emergency kit with necessities such as flashlights, water, prepackaged foods and anything else you may need to stay comfortable. 

Prevent damage to your home

Storm damage can cause serious problems around the house, and while it can never be fully prevented, you can lessen its likelihood. Trimming back tree branches, tying down objects that are likely to become projectiles in heavy winds and clearing out your gutters are all smart steps to take to lessen the likelihood of experiencing damage due to severe weather around your home.

 “If you have damage to your home due to a storm, we are the team to help, call SERVPRO of Marietta West  at (770) 428-5467 or Get in touch with us at any hour to learn more about our storm damage restoration or to get a quick response.”

Flooding and the Elements That Cause It | SERVPRO of Marietta West

4/11/2022 (Permalink)

a street completely submerged in water with a flood warning sign sitting in roadway Regardless of the cause of the flooding, SERVPRO of Marietta West has the team to help you recover from any disastrous event.

Flooding, which is actually the most common natural disaster in the world, affects each and every state in the nation and leads to more casualties than hurricanes, tornadoes or lightning. The effects are often deadly and certainly destructive, as a flood can affect anywhere from a single home to entire communities.

There are just a few types of flooding and causes behind them. Most commonly, there are three types of flooding and four causes.

3 Types of Natural Flooding

Flash floods are common, and they happen when heavy rain passes or sits over an area and overwhelms the ability of the ground to contain the moisture. Excess water can take items, big or small, with it.

River floods are exactly what they sound like. When there’s too much water for a river’s banks to hold, the water spills over the sides and causes destruction.

Coastal floods happen in areas next to large bodies of water, when storm surges or cyclonic activity causes ocean or gulf levels to rise to flood levels.

The 4 Most Common Causes of Natural Flooding

Heavy rainfall. Storms with excessive rainfall, or storms that sit and rest over an area for an extended period can cause flash floods or river flooding. Urban areas are more at risk for rain floods, because the higher percentage of concrete and asphalt means there’s a lack of soil to soak up all that water.

Oceanic activity. Storm surges, hurricanes and rising tides can cause water levels to rise in waves, which can invade coastal communities and wreak havoc. In 2021, Hurricane Ida took its toll on Marietta, with multiple inches of rain that resulted in significant flooding. Many homes and buildings were ruined by the flooding. In fact, Cobb Emergency Management received over 250 reports of building damage. The U.S. Small Business Administration issued a Disaster Declaration for Cobb County to provide assistance to those affected by the flooding.

Dams and levees failing. The most notable example of this in recent history would be the disastrous levee breaks during 2005’s Hurricane Katrina. Levees and dams fail when cracks occur or excess pressure overtakes the dam’s ability to contain the surge of water behind it.

Snowmelts and ice dams. In areas of the country where heavy snow and prolonged freezing temperatures are common, snow and ice can build up over a winter’s time, and when they start to melt, they cause rivers of water to flow through area communities. Ice dams or ice jams happen when rivers become blocked by built-up ice being carried downstream, causing the banks to overflow.

Regardless of the cause of the flooding, SERVPRO of Marietta West has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when flooding or water damage makes a mess in your life.

Call us at (770) 428-5467 or learn more about our services at www.SERVPRO.com

Why Commercial Fire Sprinklers Boost Safety | SERVPRO of Marietta West

4/5/2022 (Permalink)

Sprinkler on ceiling in a commercial building Sprinkler systems along with emergency plans for your business can save lives.

When working to increase the overall safety of your commercial space, considering your fire safety efforts is an excellent element of planning. Fires are an extremely frightening and serious event that 60% of businesses find themselves unable to recover from, so doing what you can to lessen their impact is a wise decision. 

One of the best ways that business owners can do this is by installing and maintaining a fire sprinkler system. While this is required by fire codes for many types of industries, even if it is not in your specific situation, it is a wise thing to consider—and below, we will take a look at why this is. 

Why Fire Sprinklers Help Businesses Avoid Damage 

They Reduce Losses 

Fires can start in an instant and rip through a building in as little as two minutes if they are left unchecked—leaving ample amounts of destruction and devastation in their wake. However, when commercial spaces have fire sprinklers installed, they can dramatically reduce the damage a fire can do to their property. 

They Save Lives 

While every building should have ample fire exits and a solid fire escape plan in place for every staff member, getting out of a burning building is still no easy feat. If a fire goes unabated and people are trapped inside the business, they could get severely injured or even be killed. Fire sprinklers stop a fire in its tracks, preventing it from causing harm or fatalities for your staff. 

They Actually Stop the Fire 

While fire alarms, escape routes and other safety measures are certainly very important, once a fire gets past the stage where it can be put out with a fire extinguisher, it is typically allowed to go unchecked until the fire department arrives. With a sprinkler system, however, the fire will actually be stopped before it is allowed to cause too much damage in the building. When paired with other safety measures, this can keep everyone safer and ensure that the damage a fire causes is reduced to as little as possible. 

If you would like to learn more about SERVPRO of Marietta West and our fire restoration process we provide for commercial spaces, get in touch! We are here 24/7 to help you can also reach us at (770) 428-5467

Let SERVPRO Serve Your Business | SERVPRO of Marietta West

3/23/2022 (Permalink)

 "a workspace and cubicle showing signs of water damage" SERVPRO of Marietta West is your local commercial restoration expert. Contact us today should you experience any damage to your business.

When it comes to keeping a business running smoothly, every little piece of assistance helps. As the owner or manager of a business, you are well aware that keeping things afloat requires the use of every available hand. Significant delays or damage to business could result in permanent closure.

However, your business already has a built-in hidden helper who assists with cleaning and restoration, and it’s located right here in Marietta. SERVPRO of Marietta West is capable of meeting a broad range of business needs; it’s as if you have a secret business partner supervising an integral portion of your organization’s success plan.

Large loss recovery

In the United States, fires, hurricanes and floods are the leading causes of financial loss for companies. They have the potential to do significant harm, particularly if they are not dealt with swiftly. When you contact SERVPRO of Marietta West, you can be certain that you are contacting a highly trained staff that is ready 24 hours a day to provide dependable emergency services and to minimize your downtime and recovery time.

Emergency Ready Plan

Recovery starts even before a tragedy strikes—that is, if your organization has been well-prepared. We can assist you in developing an effective plan for when the time comes. During a crisis, you may need an emergency chain of command, alternate meeting or work venues, or temporary suppliers, and we’ll have you configured for a single button click to initiate all of this.

Cleaning of All Kinds

We have solutions for any situation, from specialized cleaning services such as trauma site cleanup and safe biohazard removal to more routine needs such as carpet cleaning and upholstery restoration in high-traffic areas. We’ve been doing this for a long period of time and have seen and cleaned just about everything.

Restoration Services

Storms are responsible for flash floods. Interns have the potential to start a fire in the kitchen. A water pipe may burst. All of these unforeseen circumstances need repair and cleanup, which SERVPRO of Marietta West excels at. You can rely on us to restore the luster to your business after a tragedy, from water removal through restoration.

Industry Specialization

We are prepared to assist any company since we have spent decades learning the ins and outs of every industry. We can help you with any unique or specialized cleaning and restoration requirements your business may have. In certain instances, we may even fence the work area to prevent interfering with neighboring areas’ usual activity.

“Whatever your recovery needs may be, and whatever your commercial property may require, trust SERVPRO of Marietta West to get the job done. Contact us today at (770) 428-5467 to get started on an Emergency Ready Plan or visit www.SERVPROmariettawest.com to find out how we can serve your business.

How Does Rain Cause Water Damage to a Home? | SERVPRO of Marietta West

3/18/2022 (Permalink)

backyard rain heavy rain and flooding in the backyard If your home or business has suffered storm or flood damage, call SERVPRO of Marietta West at 770-428-5467 for storm cleanup and restoration services.

Sustaining water damage to your Marietta or Kennesaw home does not always look like flooding or burst pipes. In fact, a good bit of household water damage is simply caused by rain working its way into small nooks and crannies—and with spring showers up ahead, it is important that you do what you can to protect your home from this sneaky damage.

While there is no way to be completely certain that water damage will not be cause for concern, there are some ways that homeowners can take action in order to lessen the likelihood. Below, we will look at the ways in which rain can cause water damage so that you can do your best to prevent it in your own home.

The Ways That Rain Is Likely to Cause Water Damage

| By Seeping Into Small Vulnerabilities | While houses are built to stand up to the elements, over time, areas that were once watertight may need some reinforcement in order to continue to keep out moisture. The seals around exterior doors and windows can wear out with time, which can make them vulnerable to water damage as water slowly works its way in. Fortunately, adding weather stripping is an easy and inexpensive way to stop damage of this type in its tracks.

| By Taking Advantage of Roofing Damage | Though roofs are intended to last for several decades, they do need maintenance and repair at times. Missing shingles, loose flashing or unsealed seams can make your roof prone to rain damage, but keeping an eye out for and quickly repairing any issues can quickly take care of this.

| By seeping into Your Home Via Clogs | Cleaning your gutters regularly is a must-do for general house maintenance, and it also can prevent water damage as well. When water becomes clogged in your gutters, it can then begin to seep into the foundation of your home or the roofline, causing unseen damage in these areas. To prevent this from happening, making sure water can drain away from the home easily is key.

*If your Marietta or Kennesaw home has been damaged due to a pipe leak, toilet overflow or any other type of water damage (residential or commercial) , SERVPRO of Marietta West is the team that can make any type of water damage “Like it never even happened.” We are here 24/7 to handle any size water damage issues—contact us at (770) 428-5467 today for immediate service or visit www.SERVPROmariettawest.com to learn more.

A Look at U.S. Spring Weather | SERVPRO of Marietta West

3/10/2022 (Permalink)

an image with a cloudy, rainy, sunny and snowy sky Extreme temperature changes can lead to the possibility of severe weather. SERVPRO of Marietta West is a click away if you experience any damage.

Because of its size, the United States contains perhaps one of the most diverse climates of any country in the world. Seasonal weather patterns are not the same throughout the nation, resulting in a wide range of weather threats across the country. 

Let’s take a broad brush to what each of the different regions of the U.S. might be able to anticipate, including here in Georgia, as spring approaches and warm and cold air masses clash over the country.

Flooding and water damage often occur during the spring months in the Pacific Northwest due to heavy rains. It’s likely that melting and runoff from spring snowfall at higher elevations may create its own problems as well.

Winters in the Upper Midwest and Northeast are the longest and coldest. Even into late spring and early summer, residents from Maine to the Dakotas may expect frigid temperatures, blizzards and plenty of snow.

People and property in the Southwest and southern West Coast may be at risk from extreme heat waves as spring rolls in. And in the South Pacific, which includes Hawaii, there is a possibility of tectonic activity-caused tsunamis.

When conditions are dry and windy in the central United States, essentially from Iowa down to Texas, wildfires are also on the radar and can spread swiftly in the right conditions. This region in the middle of the country is also susceptible to severe and highly destructive spring storms as the region contains what is known as Tornado Alley because of its high risk of tornadoes.

Severe weather events, from thunderstorms and tornadoes on land to early-season hurricanes near the coast, may be expected throughout the Southeast, including here in Georgia (as you may already be well aware of). While storms don’t happen constantly throughout the spring season in the state of Georgia, when they do occur, they tend to be quite severe.

* Regardless of where you are in the United States, even though your risk might be different than relatives or friends in other states, you are surely still at risk for severe weather and you can never be too prepared for harsh weather conditions. If extreme weather leaves you with damage from water, fire or other elements, help is a click away. Contact SERVPRO of Marietta West at(770) 428-5467 for fast, expert recovery or visit www.SERVPROmariettawest.com for more information on storm restoration and cleanup services.

Does Your Business Have a Fire Evacuation Plan? | SERVPRO of Marietta West

3/3/2022 (Permalink)

red fire extinguisher hanging on commercial building wall If your commercial property has suffered fire damage call the pros that are faster to any size fire disaster 24/7...SERVPRO of Marietta West!

Workplace fires may not seem like a common occurrence, but they are something that any business owner is wise to prepare for. Not only are commercial fires more commonplace than many people realize, but they can also be rather dangerous—especially when they occur at businesses that do not have a proper fire evacuation plan in place.

Not only is having an emergency action plan an OSHA-mandated requirement for many businesses, but it is also a smart choice for keeping you and your staff safe in the event of a fire breaking out. Fires can be a frightening occurrence, and without a clear course of action, panic can quickly derail the scenario and prohibit people from acting rationally.

Below, we will go over some elements that business owners should consider as they draft their own fire evacuation plan.

Elements to Consider When Drafting Your Workplace Fire Evacuation Plan

- Consider Where a Fire is Likely to Break Out - 

  • Fires can break out for a variety of reasons—issues in the office kitchen, overloaded electrical outlets or equipment malfunctions are all common sources of commercial fires, and these all have very different origin spots. It is important to consider where a fire is likely to break out in your space and draft plans that account for all possible scenarios so everyone can escape a fire of any kind.

- Consider Your Exits - 

  • Every area of your commercial space should have two exits at minimum so that people can get to safety even if one exit becomes blocked. If you are not on the ground floor, this may require purchasing safety ladders that can be routed outside of windows. Make sure that every area has at least two exits that are clear from debris and remain passable at all times.

- Consider Your Communication Plan - 

  • It is important that you communicate with staff as well as emergency officials in the event of a fire. Designate a person on your staff to be in charge of calling 911, and designate another member to be in charge of communicating with employees and relaying instructions. That way there will be no confusion, and everyone will know what their role is in the scenario.

*If your commercial space has experienced fire damage, SERVPRO of Marietta West can help! We have the unique expertise to assist with commercial fire restoration—contact us today at (770) 428-5467 or visit www.SERVPROmariettawest.com to learn more.

Have You Prepared for a Business Disaster? | SERVPRO of Marietta West

2/24/2022 (Permalink)

SERVPRO employee standing in office next to a person reviewing plans If the day comes where your business is hit with disaster or emergency, you can rest assured SERVPRO of Marietta West will be there to help.

When you run a business, you have a full-time job as well as an infinite to-do list causing what’s more like an overtime job. It’s reasonable that you have a lot on your shoulders.Whether it’s overseeing recruitment, bookkeeping, inventory or advertising, it’s a lot. And all of your hard work might be compromised if you are not prepared for the worst.

To get to this point, you’ve put in a huge lot of work. That’s a great reason to do everything possible to give your firm the best chance of surviving a disaster.

It may be difficult (if not impossible) to get your company back up and running after a fire, severe storm or other disaster. According to FEMA, 40% of small businesses close permanently after a disaster, with a large percentage of businesses that manage to reopen closing again within a year.

So, how can you make a disaster recovery strategy that works? Having a plan in place for what to do next if your organization is hit by a destructive incident could be the difference between survival and failure.

Around three-quarters of small businesses in the U.S. do not have a disaster plan. It’s only reasonable that businesses that have a plan in place have a better chance of bouncing back.

SERVPRO of Marietta West helps companies in disaster preparedness by creating a personalized Emergency Ready Plan that is suited to priorities, location and profession. If you have a plan, you will be able to limit delays since you will know what to do if disaster strikes.

Disasters are tough to deal with already on their own. Take advantage of the opportunity to plan for a disaster before it happens. We’re ready to help you with your Emergency Ready Plan right now.

*When your business is ready to prioritize planning and safety to prevent extended downtime, contact SERVPRO of Marietta West at (770) 428-5467 or visit www.SERVPROmariettawest.com to get the Emergency Ready Plan underway from the folks who know all there is to know about disaster and recovery.

Is Water or Flood Damage More Harmful? | SERVPRO of Marietta West

2/23/2022 (Permalink)

raindrops falling in puddle No matter what type of water damage you experience, you can call SERVPRO of Marietta West 24/7 for water damage restoration and cleanup.

Sustaining any type of moisture damage to your home is not a welcome experience, but not all moisture damages are created equal—and some can be far more harmful than others. As a homeowner, it is important to understand the different types of moisture damage so you can be fully equipped to handle it if it does impact your home.

Regardless of what type of moisture damage you sustain, it is important to act quickly—mold and mildew can start to grow rapidly in moisture-filled areas, causing compounding damage that can be even more of a headache to fix.

Below, we will look into why both water damage and flood damage is harmful and how to handle them.

Why Water Damage Is Harmful

Water damage can be a frightening thing. Whether it is a result of a burst pipe, a hidden pipe leak or an issue with your home’s external seals, it is something that you will want to address quickly.

Water damage can lead to foul odors, the discoloration of impacted areas, mold and mildew growth, and even structural damage to the impacted area.

Why Flood Damage Is Harmful

Flood damage is harmful in the same ways that water damage is, but with even more considerations. Floodwaters can result from rising bodies of water, backed-up drains or other drainage issues, but they can also be severely contaminated.

When flood water moves through an area, it can pick up chemicals, wastewater and even electrical charges, making it quite dangerous to come into contact with. Flooding can also be more harmful due to the fact that it requires a specific insurance policy for damages to be covered, meaning many homeowners are not adequately protected against the risk.

What Should I Do if I Have Moisture Damage?

If you have moisture damage, regardless of if it is from water or a flood, it is important that you quickly take action. Getting in touch with your insurance company and your restoration team as soon as possible is key for recovering quickly and mitigating the damage to your home and your belongings.

*If you have water damage occur in your home, SERVPRO of Marietta West is the team to call. We are here 24/7 to help you with your restoration needs. Contact us today at (770) 428-5467 or visit www.SERVPROmariettawest.com to learn more.

There’s Almost Nothing We Can’t Help Homeowners With | SERVPRO of Marietta West

2/15/2022 (Permalink)

A green SERVPRO van parked in a warehouse full of equipment When you need cleanup and recovery of any kind, you can trust SERVPRO of Marietta West to get the job done.

The truth is that the world is kind of out to get you as a homeowner. There’s so much that can go wrong, even when you try to do everything right and keep up your maintenance schedule. Freak storms, floods, accidental fires and more can cause big headaches. That’s why you have a SERVPRO team waiting on the other side of this screen. We’re here to take care of you and your home through the worst of times—whether it be a surprise water encroachment, an acute cleaning need or something much bigger.

Here’s a look at how SERVPRO of Marietta West makes home damage “Like it never even happened.”

  • Water Damage Recovery - When a pipe bursts or you discover a sink cabinet leak, call the team with the most experience and the best resources.
  • Fire Damage Recovery - With house fires happening twice a minute across the country, it’s no surprise that SERVPRO teams stay busy helping homeowners recover from blazes that get out of hand.
  • Mold Removal - DIY mold removal leaves mold behind to live again and lets it continue to eat away at your home. Plus you’re likely to spread it to new areas. Leave it to the pros.
  • Storm Recovery - North Georgia sees storm threats of all kinds, even the landfall effects of the occasional hurricane. It’s no surprise, then, that there is lots of storm damage accrued by homeowners in Marietta—and we help them all recover, no matter the size or type of damage.
  • Commercial Needs - Businesses take these kinds of hits, too, because storms, fires and water events don’t skip over commercial properties. And we help business owners from the high rise to the corner store recover from every kind of damage imaginable, plus we offer commercial cleaning services you can’t get anywhere else.
  • General Cleaning - If it’s time to move out of the old place and you want it to look sparkling clean for the new tenants, or if you simply want that just-moved-in feeling for yourself, call SERVPRO of Marietta West.
  • Specialty Cleaning - When there’s a biohazard situation or a crime scene that requires cleanup, we’re the ones who take the call.
  • Construction - Fires, storms and other events can cause major damage to your home. But when you call SERVPRO of Marietta West, you’re getting the help of a team that can complete the recovery process from the first nail to the final coat of paint.

*Add 24-hour service and an easy insurance process to all this, and the picture becomes clear—when you need cleanup and recovery of any kind, you can trust SERVPRO of Marietta West to get the job done. Contact us at (770) 428-5467 or visit www.SERVPROmariettawest.com for more information on our Commercial Services for Fire, Water or Mold Restoration.

What to Know About Cooking Fires in the Home | SERVPRO of Marietta West

2/7/2022 (Permalink)

img src =”pot on stove.jpg” alt = "cooking pot on stove with burner on” > If your home or business has experienced fire or smoke damage call SERVPRO of Marietta West. We make fire damage "Like it never even happened."

Cooking is something that many of us do nearly every day, but did you know that it is actually a rather dangerous activity from a fire safety standpoint? Cooking is the cause of nearly half of all home fires every year, and because cooking fires can quickly get out of hand, they can cause serious and expensive damages to the home.

If this has you ready to trade in your frying pan for a takeout menu, fear not! Cooking is perfectly safe as long as you approach it with a mindset of fire prevention, which is exactly what we will discuss today.

Our top cooking safety tips are below so you can be certain you will be safe every time you fire up the oven or the stovetop.

How to Practice Fire Safety When Cooking

Keep a Fire Extinguisher Nearby | Having a fire extinguisher handy is one of the most important safety tips out there. While preventing a fire is important, being able to deal with one quickly and efficiently can save you a tremendous amount of worry. Make sure your fire extinguisher is rated for cooking applications and that it is easily within reach.

Practice Stovetop Safety | The burners on the stovetop can do more than simply heat food, and unfortunately, are the cause of many cooking fires. Having flammable objects too close to the stovetop, leaving food cooking while unattended or not cleaning grease away from heat sources are all major fire starters. Additionally, it is a good idea to turn your pot handles toward the back of the stove so they do not accidentally get bumped.

Be Careful to Clean Your Oven | Oven fires are often caused by dirty ovens and can be easily prevented with regular cleaning. Crumbs and grease can both be flammable if conditions are right, but cleaning can take care of the issue before it becomes a problem. If you do have a fire in your oven, turn the oven off, keep the door closed and let things cool completely before addressing the issue.

*If you have damage to your home due to a fire, you can count on SERVPRO of Marietta West to help. We are here 24/7 to be your fire restoration specialists—contact us today to learn more.

The 4 Crucial Elements of Fire & How to Counteract Them | SERVPRO of Marietta West

1/26/2022 (Permalink)

< img src =”paper.jpg” alt = “a small paper house burning" > If your home or business has any damage, SERVPRO of Marietta West is ready around the clock to help you recover.

There’s a three-dimensional triangle shape called tetrahedron you may recall from middle school geometry, which scientists and fire agencies also use to represent the way first get started.

This visual aid, called the fire tetrahedron, shows us the four essential elements of a fire, and gives us insight into how those elements can be used against a fire to bring about its end.

The 4 Things a Fire Needs to Live

Fuel - Fires are hungry little monsters, and the first thing they need is something to eat. Fires can consume most anything, organic materials or otherwise, provided these other elements are in place.

Heat - Burnable materials all have a thermal point at which they become prone to ignition. Some materials reach this point more quickly than others, which make them all the more dangerous as far as fire safety is concerned.

Oxygen - Fires, like humans, have to breathe—at least in a manner of speaking. Fires suck the oxygen from the atmospheres in which they burn, allowing them to continue to grow and simultaneously creating carbon monoxide hazards for people nearby.

Chemical Chain Reaction - These elements all work together in a chain reaction, which perpetuates the growth of the fire until something steps in to put a stop to it. But the elements which start a fire and keep it growing can also be used to undo it.

The 4 Ways to Stop a Fire

Cool It - This can be done in several ways, but the most common and most effective is by water. Restoring a thermal balance to the fuel the fire is consuming keeps heat levels under their combustion threshold.

Smother It - Something as simple as putting a lid on a candle or pan fire can deprive the fire underneath of the oxygen it requires to survive. This is how “stop, drop and roll” works, too.

Starve It - When the pantry is empty, so to speak, a fire gives up. When there’s no more wood or other material to eat, the fire simply has no reason or ability to keep going.

Interrupt the Chain Reaction - A fire can be tripped up by the entry of an outside chemical or gas that breaks up the reaction. If the reaction is adequately disturbed, the fire stops. A gas called halon is quite good at this, but it was found to have a negative impact on the environment and thus has been banned from production.

*If the fire tetrahedron makes a wreck of your home or business, we’re ready around the clock to help you recover. Contact SERVPRO of Marietta West at (770) 428-5467 at any time for fast, thorough cleanup and recovery after a fire or visit www.SERVPROmariettawest.com for more information on our commercial or residential fire restoration services.

How You Can Prepare Your Business for the Threat of Severe Weather | SERVPRO of Marietta West

1/19/2022 (Permalink)

img src =”storm clouds.jpg” alt = "clouds fading from dark to light” > If your Marietta/Kennesaw business has suffered storm, flood or any other type of water damage call SERVPRO of Marietta West today!

The threat of severe weather is something that all businesses are likely to face at some point—and because severe weather can happen at any time of the day and during any season, being prepared at all times is the best strategy for ensuring your business is protected and you and your staff can remain safe.

If you are hoping to boost your severe weather preparedness and are not sure where to start, look no further! We have some tips below about how you can prepare your business for the threat of severe weather and boost your safety in your commercial space, too.

Tips for Preparing Your Business for Severe Weather

| Identify Your Threats | Understanding the types of severe weather that are likely to threaten your business is key to ensuring you are able to plan for them. Perhaps you know your business is in an area prone to flooding, or you are more concerned with severe thunderstorms and tornadoes. Regardless of the threat, identifying it is a great first step.

| Put a Plan in Place for Sheltering | If severe weather strikes while you and your staff are on site, it is important that everyone knows exactly where to go. Choose an area of your building that will be as protected as possible in case of bad weather—ideally, a room on the ground floor or in the basement with no windows or external walls. Make sure to communicate this safe area directly to your staff members so they know exactly where to head.

| Make Sure You Have the Essentials | Oftentimes, severe weather will result in a loss of power, in addition to requiring employees to shelter in place for an extended period of time while the threat passes. Stock your sheltering spot up with essentials such as water, food, flashlights (and their corresponding batteries) and first-aid supplies. That way everyone can stay safe and comfortable for the duration of the severe weather threat, and there is no reason anyone would need to leave the shelter area before it is safe to do so.


*If your business has damage due to severe weather, our commercial restoration experts are here to help. SERVPRO of Marietta West is here 24/7 to respond rapidly—contact us today at (770) 428-5467 for immediate help/emergency service or visit www.SERVPROmariettawest.com to learn more about our commercial mitigation and restoration services.

When You Call SERVPRO for Water Damage, This is What Happens | SERVPRO of Marietta West

1/7/2022 (Permalink)

A house floating in a large body of water When water damage strikes, make the call to SERVPRO of Marietta West for A-to-Z cleanup and restoration.

It’s an incredible fact—terrible, yes, but incredible. Today, an average of 14,000 Americans will be affected by a water damage issue at home. The issues will range from flooding to sewage backup, and much more, but they’re all intruding on someone’s day today.

We hope it’s not you; we hope it’s never you. But if it so happens, here’s what it will look like when you call SERVPRO.

| Emergency Contact | We want to get a good description of the damage to help us plan, so we’ll ask you a few questions to help us understand what’s going on. Then we’ll determine the soonest time we can connect with you in person, and we’ll be on our way.

| Inspection and Water Damage Assessment | When we get on site, we will be able to make a proper assessment of the damage present, as well as stop any water that may still be flowing. We’ll inform you of any items or areas we see that may already be permanently damaged to the point of replacement, and we’ll inform you of any present hazards to your safety or well-being.

| Water Removal | It’s go time. We’ll employ our powerful pumps and water vacuums to do in a few hours what it would take days to do with ordinary equipment, removing literal tons of water from your home.

| Damaged Material Removal | Now we’ll remove those ruined items and safely haul them away to make room for reconstruction and replacement items.

| Cleaning, Sanitizing and Deodorization | Your water issue has probably left some staining at the very least, and potentially it will have also introduced bacteria or pathogens into your home. We’ll carefully and thoroughly clean and sanitize the affected areas so there’s no mess and no worry.

| Drying | Mold sets up in 48 hours or less, so we’ll quickly get to work with a drying process that un-soaks every little area—not only floors, but walls and even the air itself. All that moisture’s got to go.

| Monitoring | We’ll be available and watching over every part of the process, answering your questions and ensuring complete confidence. As adjustments need to be made, we’ll be sure to shift the plan for the safety of effectiveness and efficiency.

| Repairs & Construction | Now that the drying’s done, we can move on to the replacement and rebuilding of damaged areas, leaving your home restored to its condition before the incident from top to bottom.

When water damage strikes, make the call to SERVPRO of Marietta West for A-to-Z cleanup and restoration. We’ll make your damaged property look “Like it never even happened.”

Making Sure Your Have a Storm Safety Plan in Place | SERVPRO of Marietta West

1/5/2022 (Permalink)

img src =”hand protect house.jpg” alt = "Hands clasped together to protect a small house” > If your home is damaged by storm or flood event in Marietta or Kennesaw, call SERVPRO of Marietta West for immediate help cleaning up.

Preparing for severe weather can be a frightening thing, but it is something that everyone is wise to do for their household. Most parts of the United States carry a severe weather risk, and while summer is when the majority of storms occur, it is becoming more and more common to need to be prepared for severe weather year-round.

Severe storms can often move through without incident, but it is important to be on alert any time they are around. Despite meteorological advancements, the weather can still be unpredictable and take a turn for the worse with little warning.

Fortunately, with a storm safety plan, you can significantly lessen the risk that is posed to you and your family in the event of a severe weather incident.

Considerations for a Storm Safety Plan

| Find a Reliable Way to Get Alerts | When the alert system is working as intended, you should be notified on your phone about severe weather. However, with an issue as serious as this, it is important to have a backup as well. An NOAA weather radio is a great way to ensure you can receive alerts even if your phone battery is dead or the cell phone networks are working unreliably.

| Be Sure You Have a Designated Safe Space | It is important to get to safety when severe weather becomes a threat, so designate a safe space in your home for household members to utilize. Ideally, this space would be a basement or crawlspace, but an interior bathroom or closet on the ground floor can also work. It is a good idea to store your emergency kit in this space as well, so you have access to everything you may need while the storm is nearby.

| Know the Difference Between Watches and Warnings | It is important to understand your specific risks during any severe weather event, which is why it is vital to remember the difference between watches and warnings. A “watch” means that conditions are favorable for a weather event, but one is not currently happening. When a “warning” is issued, that means to get to shelter immediately, as there is an incident of the event in the area.

*If your home gets damaged due to a storm or flood, you can count on SERVPRO of Marietta West to make your water damaged issues, “Like it never even happened.” Contact us today at (770) 428-5467 or visit www.SERVPROmariettawest.com to learn more about our restoration processes and about our damage response services.

You Can't Afford to Wait When Your Home is Damaged | SERVPRO of Marietta West

12/20/2021 (Permalink)

< img src =”fire.jpg” alt = “a small interior room showing extensive damage from a recent fire" > If a fire issue pops up during the holidays, remember the trusted leader in the recovery industry, SERVPRO of Marietta West.

Waiting is not something we’re good at anymore, nor is it something we’re accustomed to. We’re now living in the age of instant access to nearly everything we want or need. Even if what you need isn’t within reach and you have to drive for it, there are more ways to get things nearby than ever before. Waiting is, in many ways, a bygone concept. And thank goodness! There are some things for which waiting is merely an annoyance. But in some cases, instant action is not only convenient, it’s crucial.

Such is the case with Kennesaw and Marietta home restoration emergencies. When a space heater starts a fire in the night or a pipe bursts on the weekend, you shouldn’t have to wait to get help—that’s why SERVPRO of Marietta West is always available. We’re the service company that never sleeps, because waiting means additional damage to your home or business.

| After a Fire | 

Fire eats away at your home or business in a flash, leaving immediate evidence of damage. The damage doesn’t end there, but it does start quickly, with soot attaching itself to flooring, walls and fabrics within minutes. After only a few hours, the staining of soot and the acrid odor of smoke are a permanent part of those surfaces, and the only way to get rid of them is to strip the area to bare boards and start over.

| After Water Damage |

Water damage is in part instantaneous, and in part a slow process. In addition to increased damage to your home structures and personal articles that increases with time, you have, at maximum, 48 hours to get that water cleared out and resulting moisture under control before mold sets in. Being made to wait until the next business day for service means mold has that much more time to set up camp and start spreading toxic spores.

All this and natural disasters, too. Storms and weather events can roll in suddenly, and leave you with a nighttime or weekend catastrophe. In those moments, you need to know you can get help right away. It’s a good thing you know the best team in the industry. Your local SERVPRO is always awake, and located right here in Marietta.

Call us when you're in need—we’re always standing by.

When you need help after a home or business water or fire damage claim, fast service is a priority, and there’s nobody faster or more prepared than SERVPRO of Marietta West. Contact us at (770) 428-5467 at any time to take advantage of our 24-hour emergency service or visit www.SERVPROmariettawest.com for more information on our mitigation, restoration and cleanup services..

Have You Considered Buying a Storm Generator for Your Home? | SERVPRO of Marietta West

12/16/2021 (Permalink)

< img src =”small orange generator.jpg” alt = "small orange power generator for household use” > Having a secondary source of electricity, like a generator, can come in handy during extended power outages. Alway be prepared for severe weather!

Thunderstorms are rather unpredictable, but there is one thing to be certain about with them: They will always occur—and when they do, the chance of a power outage is quite high. In fact, in recent years, the occurrence of power outages related to weather has increased nearly 70% according to the nonprofit Climate Central. Because of this level of frequency, more people are considering buying storm generators than ever before.

However, a storm generator is not something to buy on a whim. There are a multitude of options, fuel types and price brackets to choose from, and it is important to do your research to find the right model for your household. Below, we have some helpful things to consider if you are thinking about buying a storm generator.

What to Consider When Buying a Storm Generator

- Determine What You Need it For - Storm generators are an example of a product you can spend as much as you would like to on. There are expensive, permanent models that can power your whole home, as well as more affordable, portable models that may power one appliance or a few outlets. If you are considering a generator, determine what your household would actually “need” to power in an emergency to give you an idea of the type to pursue.

- Make Sure You Have a Safe Place to Run It - The majority of storm generators are powered with diesel or gasoline, which means that they put off fumes when they are in use. Never use a generator inside your home, as it can lead to carbon monoxide poisoning. Make sure you have a place at least 20 feet away from any doors or windows to place your generator when it is in use.

- Know the Wattage of Your Necessary Items - If you want a generator for keeping your fridge and microwave operational, that will carry much different power requirements than one that is simply used to charge phones. Make sure you know the wattage of the items you will want to use so you can purchase a generator that is powerful enough to be of use.

*If you sustain damage to your home or business during severe weather or storm events, you can depend on SERVPRO of Marietta West. Get in touch today at(770) 428-5467 or visit www.SERVPROmariettawest.com to learn about our residential and commercial storm restoration and cleanup services.

¿Sabe qué buscar en un socio de restauración comercial? | SERVPRO de Marietta West

12/13/2021 (Permalink)

Si es dueño de una empresa, desarrollar un plan de recuperación ante desastres es una tarea importante que debe abordar. Si bien pensar en todas las formas en que el daño podría llegar a su negocio no es un ejercicio divertido, tener un plan en marcha es imprescindible para recuperarse rápidamente en caso de una situación de emergencia.

Saber a quién llamar y cómo manejar los daños en su espacio comercial es clave para volver al negocio lo más rápido posible. Ya sea que se trate de daños causados ??por un incendio, un desastre natural, una fuga de agua o alguna otra fuente, tener el socio adecuado en la restauración comercial es una necesidad absoluta para que sepa a quién llamar de inmediato.

Cómo elegir un socio de restauración comercial para su negocio

Encuentre una empresa que pueda manejar cualquier tipo de daño: a medida que desarrolla su plan de restauración de emergencia, evaluar los riesgos que pueden presentarse para su negocio es un primer paso importante. Si bien es imposible predecir qué tipo de daño puede ocurrir, es prudente comprender los escenarios probables y encontrar un socio de restauración que pueda manejarlos todos. Es por eso que nos aseguramos de tener conocimiento y equipo para cada tipo de daño, para poder manejar cualquier problema para nuestros clientes.

Asegúrese de preguntar sobre la disponibilidad: es inútil tratar de predecir cuándo ocurrirá un desastre, y si descubre daños en su negocio en un momento extraño, lo último que desea es tener que dejar un mensaje con su socio de restauración. Al estar disponible las 24 horas del día, los 7 días de la semana para nuestros clientes, nos aseguramos de que, independientemente de cuándo ocurra un desastre, pueda contar con nosotros para brindarle una respuesta rápida.

Asegúrese de que puedan manejar el alcance de sus necesidades: cuando ocurre un desastre natural, muchas personas en un área pequeña se ven afectadas y, por lo tanto, requieren la restauración de daños al mismo tiempo. Debido a que somos una empresa de propiedad local con respaldo nacional, tenemos la capacidad única de escalar nuestros recursos y equipos técnicos hacia arriba y hacia abajo según sea necesario, por lo que, independientemente de la cantidad de clientes que contratemos, podemos brindar un servicio excepcional a todos. ellos.

* Si su negocio ha sufrido daños por agua, fuego o humo, puede contar con SERVPRO de Marietta West para ayudarlo las 24 horas del día ... todos los días. Contáctenos hoy al (770) 428-5467 o visite www.SERVPROmariettawest.com para obtener más información sobre nuestro programa de restauración comercial y cómo podemos ayudar a los dueños de negocios como usted.

Water Damage Numbers to Amaze and Astonish | SERVPRO of Marietta West

12/9/2021 (Permalink)

the underside of a sink showing water damage from leaking pipes If water damage catches you off-guard and leaves you all wet, you’ve got help on your side. Contact SERVPRO of Marietta West.

Hundreds of gallons of water are waiting to go surging through your home right this very minute, and the only thing holding them back is your plumbing system. Every pipe, hose and water appliance is keeping the lid closed on a potential river that could ruin so many of the things you’ve worked hard to build and acquire. That’s why having a well-equipped and maintained plumbing system is vitally important.

You wouldn’t believe some of the numbers surrounding water damage in the U.S.—or would you? Let’s see.

24% | The number of hours in a day matches the percentage of all U.S. home insurance claims related to home water damage. Yes, almost a quarter of all claims, numbering one claim for 2% of *all homes every year, are water-type.

48 HR | Mold starts growing quicker than you’d imagine. In fact, you have 48 hours, tops, to control excess moisture before mold sets up shop in your basement or water-affected area.

98% | This one’s gonna hurt—this is the percentage of basements that will be affected by water damage at some point. If your home has a basement, the odds are overwhelming that you’ll experience some kind of water damage eventually.

$10,234 | Add a dollar sign to the front and you’ve got the amount of the average claim against water damage. Even water damage that’s reversible can be costly to manage, so you’re best off doing anything you can in the way of prevention.

14,000 | Circle today’s date on your calendar—this is the number of water incidents that will happen inside that circle. Yes, today. Every six seconds, 10 times a minute, a water damage incident occurs somewhere across the country.

13,000,000,000 | Another astronomical dollar figure, this is the amount, in dollars, insurance companies and individuals are shelling out each year to repair the massive amounts of water damage done in homes due to broken pipes, floods and other incidents.

Told you that you wouldn’t believe it. That’s an astonishing amount of damage, and an unreal amount of cost associated with insurance claims and repairs. But you can do your part to avoid being one of these statistics by keeping your plumbing up to date and stopping leaks as soon as you notice them.

*If water damage catches you off-guard and leaves your home or business all wet, you’ve got help on your side…SERVPRO of Marietta West! Contact us at (770) 428-5467 or for more information visit www.SERVPROmariettawest.com for more information on our residential and commercial water damage restoration and cleanup services. Call us as soon as water damage occurs and see how we can quickly and fully restore water damage to your home or business.

Do You Know What to Look for in a Commercial Restoration Partner?

12/6/2021 (Permalink)

Coworkers reviewing documents during office meeting SERVPRO of Marietta West wants to be your go-to commercial restoration service provider. Just call us a 770-428-5467 for more information.

If you own a business, developing a disaster recovery plan is an important task to tackle. While thinking of all the ways that harm could come to your business is not a fun exercise, having a plan in place is a must in order to recover quickly in the event of an emergency scenario. 

Knowing who to call and how to handle damage to your commercial space is key for getting back to business as quickly as possible. Whether you are dealing with damage from a fire, a natural disaster, a water leak or some other source, having the right partner in commercial restoration is an absolute necessity so you know who to call right away.

How to Pick a Commercial Restoration Partner for Your Business

Find a company that can handle any type of damage - As you develop your emergency restoration plan, assessing the risks that may be posed to your business is an important first step. While it is impossible to predict what sort of damage may occur, understanding the likely scenarios and finding a restoration partner that can handle all of them is wise. That is why we make sure to have knowledge and equipment for every type of damage, so we can handle any issue for our clients.

Be sure to ask about availability - It is futile to try to predict when a disaster will occur, and if you discover damage to your business at an odd hour, the last thing you want is to have to leave a message with your restoration partner. By being available 24/7 for our clients, we make sure that regardless of when a disaster strikes, you can count on us to provide you with a rapid response.

Make sure they can handle the scope of your needs - When a natural disaster occurs, many people in a small area are impacted and thus require damage restoration at the same time. Because we are a locally owned business with a national backing, we have the unique ability to scale our resources and technician teams up and down as needed—so regardless of how many clients we take on, we are able to provide exceptional service to all of them.


*If your business has experienced water, fire or smoke damage, you can count on SERVPRO of Marietta West to be there to help 24-hours a day...everyday! Contact us today at (770) 387-7455 or visit www.SERVPROmariettawest.com to learn more about our commercial restoration program and how we are able to help business owners like you.

Be Ready for Surprise Winter Storms | SERVPRO of Marietta West

12/1/2021 (Permalink)

A close-up image of a car and tire moving through snow If winter weather should bring damage to your home or business, contact SERVPRO of Marietta West for fast, restorative solutions.

Metro Atlanta isn’t exactly Alaska. We don’t see winter coming in the same way, and we don’t anticipate long periods of an iced-over Marietta. But as we’ve seen in recent years, it only takes one good freeze to cause a heck of a lot of trouble.

So as we look to the very near future, toward the prospect of another winter, let’s look at the things you can do to best be ready in the event of a winter storm that could otherwise disrupt or endanger your life.

Protect Your Family

If an extreme weather event hits our area, you’re going to be glad you have an emergency action plan on which your family can rely. This will give you a detailed game plan for communicating, evacuating and meeting up again. Preparing your vehicle for safe, reliable operation during winter is part of this preparation as well. Make sure your engine, battery, fluids and tires are all ready for the coming months, so you can drive safely in freezing rain or ice if it comes to it. Stock and check your emergency kits, both in the car and in the house, to make sure you’ll have the water, food, medication and other supplies you might need in a difficult moment.

Protect Your Home

Frozen pipes can be a real drip, or rather a flood, in your home. Nose-diving temperatures can cause water to freeze and expand in your plumbing, so when it gets bitter cold, let those faucets drip to relieve some pressure and keep things from freezing up. Check your HVAC system now, too, before it hits the worst fights of the winter season. Regular maintenance can keep it running healthily and keep you cozy. Consider the state of your attic’s insulation and window seals as well, to increase energy efficiency and keep cold air out of the house. If you use a wood furnace or fireplace, clean it well and keep extra wood nearby in case of a shut-in scenario.

Protect Your Pets

Your furry friends may have some extra fuzz for the winter, but they’re not made for bitter cold. Let them come in with you and enjoy some warm air and comfort. If you do have livestock or horses, keep them stocked up on water (replace it often in freezing temperatures) and ensure safe shelter from the elements. Extreme weather is possible in our area, so always let weather apps and local news keep you updated when nasty weather is on the horizon.

*If winter weather should bring damage or flooding to your home or business, contact SERVPRO of Marietta West for fast, restorative solutions.

¿Qué buscar en una Empresa de restauración de tormentas? | SERVPRO de Marietta West

11/30/2021 (Permalink)

Las tormentas severas son algo muy aterrador de experimentar, y si descubre que una ha causado daños a su hogar, realmente puede sentirse como si estuviera agregando un insulto a las lesiones. El clima severo generalmente vendrá con lluvias intensas, vientos fuertes, rayos y granizo, todo lo cual puede ocasionar daños graves a una casa.

Debido a que no hay forma de saber si una tormenta causará daños a su hogar, lo mejor que puede hacer es tener un plan sólido para las consecuencias. Con daños por tormentas, es mejor tratarlos lo más rápido posible para evitar que el problema empeore, por lo que se recomienda saber exactamente a quién llamar.

Por esta razón, elegir con anticipación a que empresa acudir para la restauración de la tormenta es un buen consejo. Si desea obtener más información sobre qué buscar en una empresa, consulte algunas cosas a considerar a continuación.

¿Cómo elegir una empresa de restauración de tormentas?

| Encuentre una empresa que esté disponible las 24 horas del día, los 7 días de la semana | 

Las tormentas realmente pueden golpear en cualquier momento, y si descubre daños, es imprescindible actuar lo antes posible. Mientras busca empresas de restauración de tormentas, intente encontrar una que esté disponible las 24 horas del día, los siete días de la semana. De esa manera, si ocurre una tormenta a altas horas de la noche o descubre daños durante un día festivo, no tiene que esperar una respuesta para comenzar.

| Encuentre una empresa con mucha experiencia |

Las tormentas pueden causar diferentes tipos de daños, desde fugas de agua hasta daños por granizo e incendios debidos a rayos de casa. Es importante encontrar una empresa que pueda manejar cualquiera de estos elementos, para que su restauración no se detenga debido a una empresa que no puede manejar el tipo de trabajo que necesita.

| Encuentre una empresa que pueda ampliar sus recursos | 

Los daños causados ??por tormentas pueden ser especialmente difíciles de manejar, ya que a menudo provocan un aumento en las necesidades de restauración en un área. Las empresas más pequeñas que carecen de experiencia pueden terminar con listas de espera de meses y meses, lo cual es lamentable para cualquier hogar que busque recuperarse. Encuentre una empresa que tenga la capacidad de aumentar los recursos y la fuerza laboral cuando sea necesario para que pueda manejar sus daños rápidamente.

Daños por inundaciones y tormentas en Georgia

Cuando encuentra agua estancada en su casa, o el calentador de agua explota, el inodoro se desborda, los frenos de las tuberías, los niveles de agua de las inundaciones aumentan o las aguas residuales sin tratar causan daños a las aguas residuales; una respuesta rápida de nuestros técnicos certificados puede detener los daños en las primeras etapas cuando es más fácil de restaurar en lugar de requerir acciones invasivas como demolición, reparación y remodelación. Visite a nuestros amigos en www.nationaldisasterrecover.org para conocer las preguntas más frecuentes sobre la limpieza y restauración de daños causados ??por tormentas y agua.


* Si está buscando una empresa de restauración de tormentas que marque todas las casillas anteriores, ¡llame a SERVPRO de Marietta West! Comuníquese con nosotros a cualquier hora al (770) 428-5467 para informar daños o visite www.SERVPROmariettawest.com para obtener más información sobre nuestro proceso de restauración de tormentas.

What to Look for in a Storm Restoration Company | SERVPRO of Marietta West

11/18/2021 (Permalink)

Down pouring of rain in parking lot Call SERVPRO of Marietta West for emergency storm and flood cleanup and restoration services 24-hours a day...every single day!

Severe storms are a very frightening thing to experience, and if you discover that one has caused damage to your home, it can truly feel like it is adding insult to injury. Severe weather will generally come with heavy rains, high winds, lightning and hail, all of which can lead to serious damage to a home.

Because there is no way to know if a storm will cause damage to your home, the best thing you can do is have a solid plan for the aftermath. With storm damage, it is best to treat it as quickly as possible to avoid having the problem worsen, so knowing exactly who to call is advised.

For this reason, picking out who you will use for storm restoration in advance is a wise piece of advice. If you would like to learn more about what to look for in a company, check out a few things to consider below.

How to Choose a Storm Restoration Company

Find a Company That is Available 24/7: Storms can truly strike at any time, and if you discover damage, acting on it as soon as possible is a must. As you look into storm restoration companies, try to find one that is available 24 hours a day, seven days a week. That way, if a storm strikes late at night or you discover damage on a holiday, you do not have to wait for a response to get started.

Find a Company With Plenty of Experience: Storms can cause many different types of damage, from water leaks to hail damage to fires due to lightning. It is important to find a company that can handle any of these elements, so your restoration is not stalled due to a company that cannot handle the type of work you need.

Find a Company That Can Scale Up its Resources: Storm damage can be especially tricky to navigate, because often, it causes a surge in restoration needs in an area. Smaller companies that lack experience may end up with wait lists that are months and months out—which is unfortunate for any household looking to recover. Find a company that has the ability to scale up resources and workforce when needed so it can handle your damages quickly.

Georgia Flood & Storm Damage

When you find standing water in your home, or water heater bursts, toilet overflows, pipe brakes, flooding water levels rise, or raw sewage causes sewage damage; A quick response by our certified technicians can halt the damages in the early stages when it is easier to restore rather than requiring invasive actions like demolition, repair, and remodeling. Visit our friends over at www.nationaldisasterrecovery.org for more commonly asked questions on storm and water damage cleanup and restoration.


*If you are looking for a storm restoration company that checks all of the boxes above, call SERVPRO of Marietta West! Contact us any hour at(770) 428-5467 to report damage or visit www.SERVPROmariettawest.com to learn more about our storm restoration process.

Where Fires Might Start in Your Home | SERVPRO of Marietta West

11/9/2021 (Permalink)

a firefighter battling a fire with a water hose in hand Regardless of the cause, SERVPRO of Marietta West is here for you if your home is affected by fire.

Fires happen all over the place. Some are wild, started by lightning. Some are commercial, due to mishaps in the workplace or other factors. And yet others happen on the home front—in fact, more than 25% of all reported fires, and over 75% of fire-related casualties, occur at home.

So where are the places fires might ignite at home? Look through this list and see if you find any places you can exercise a little more caution at home and prevent some potential problems.

| Cooking | Drop a coin on the table, and the odds are even that it’ll land on either heads or tails. Tell a firefighter a fire happened at your home, and they’ll give you the same odds that it started in your kitchen. Half of all home fires start there, and the most common reason is unattended cooking. Simply paying attention while you prepare dinner will drastically reduce your home’s fire risk.

| Heating Equipment | It only makes sense to imagine that the increased use of heating equipment and fireplaces during colder months could lead to a rise in home blazes—it’s a statistical probability. But you can mitigate your risk by being careful with your heat sources. Keep anything flammable at least three feet from any source of heat. Don’t leave portable space heaters on when you go to sleep or leave the room.

| Electrical Fires | Electricity presents a kind of automatic fire risk, but you can do your part in keeping it from becoming an acute danger. Regularly let a professional inspect, maintain or upgrade your wiring and electrical systems as needed. Don’t overuse or misuse extension cords, plug items into loose or sparky outlets, or overload lighting installations with high-watt bulbs.

| Intentional Fires | You’d think humanity might have evolved beyond it, but apparently not: Around 28,000 intentional home fires happen each year, due to direct misuse of heating elements to cause damage to a piece of property.

| Smoking Materials | Smoking in bed, or smoking while otherwise drowsy or impaired, leads to a very sad statistic. Though these types of fires account for only 5% of total home fires, they directly cause almost a quarter of all civilian fire deaths.

Some simple safety measures can prevent dangerous, even deadly, scenarios at home. Every month is fire safety month.

*Regardless of the cause, SERVPRO of Marietta West is here for you if your home is affected by fire and smoke damage. Contact your locally owned SERVPRO team, SERVPRO of Marietta West today at (770) 428-5467 for immediate service or visit www.SERVPROmariettawest.com to see how we can help.

How Would You Rank Your Severe Weather Readiness? | SERVPRO of Marietta West

11/2/2021 (Permalink)

storm debris thrown all over the street SERVPRO of Marietta West is here to help when storm damage happens. We can make storm damage "Like it never even happened."

Unfortunately, severe weather is a fact of life. While there is no way to prevent severe storms from impacting you, getting ready for them is a fantastic way to mitigate the damage they can cause to your family and your home. Understanding how to prepare and react to severe weather is one of the best things you can do to keep your family safe.

Severe storms can have a major impact on those in their path, both emotionally and financially, and should always be regarded with caution. Take our quiz below to see where you rank in terms of severe weather readiness and learn how you can be more prepared.

What Is Your Severe Weather Readiness Rank?

| Do you know the difference between watches and warnings? | Staying informed is one of the best ways to stay safe, so it is a must that you understand the information that local officials distribute. Knowing the difference between a severe thunderstorm watch and warning can help you take the appropriate actions to prepare.

| Do you have a weather radio? | Having a reliable way to receive information is a must, especially in the event of a power outage or cell phone network failure. An NOAA weather radio, either hand-powered or battery-powered, can help you stay looped in to all important updates.

| Do you have an emergency kit? | Power outages are extremely common during severe storm events, so having an emergency kit that is stocked with flashlights, batteries, and nonperishable food and water is a must to keep everyone comfortable until the lights come back on.

| Do you have a designated safe area in your home? | Being sure that everyone knows where to go in the event of a storm is a must. Make sure you have picked out the safest area of your home to designate for this. A basement is best, but if your home does not have one, choose a bathroom or other area in the interior of the home that has no windows.

*If your Marietta or Kennesaw home sustains damage due to severe weather, you can count on SERVPRO of Marietta West in the aftermath. You can contact us at (770) 428-5467 at any time or visit www.SERVPROmarietttawest.com to learn why we are the go-to choice for storm restoration services.

Spotless Facilities for Businesses of All Kinds | SERVPRO of Marietta West

10/25/2021 (Permalink)

SERVPRO employee in PPE prepping an area for cleaning Are you ready to have one of the cleanest businesses in Marietta or Kennesaw? Contact SERVPRO of Marietta West for all your cleaning needs.

SERVPRO is the name homeowners trust when recovery from water damage, fires and other mishaps occur—they know they can trust us to make it “Like it never even happened.” Likewise, businesspeople across the country trust SERVPRO with recovery from incidents that disrupt business life and productivity.

But why wait until there’s a crisis to take advantage of our incredible service? You can put the power of SERVPRO of Marietta West to work for your business anytime when you enlist us for high-grade commercial cleaning.

Commercial Services for Businesses of Any Size

The cleaning of a lifetime is available to your business, regardless of size or type. We can raise the standard of clean for any commercial facility, including:

| Malls, Retail Stores and Grocers | Wherever products are bought and sold, we can give you a clean, inviting feeling that makes customers want to stick around a while.

| Educational Facilities and Athletic Venues | Students and teachers wiping down desks is only ridding classrooms of half the bacteria present, and the percentage is worse on other surfaces.

| Nursing Homes and Hospital Facilities | When vulnerable patients and seniors are counting on clean facilities to aid their recovery and care, we can provide exceptional disinfection and a germ-free environment.

| Convention Centers and Hospitality Venues | There’s always a need for special cleaning care in areas with a lot of foot traffic, and we can make sure your guests always have a clean place to meet, gather or do business.

| Foodservice Industry Facilities | From the distribution center to the dining room, we can ensure a germ-free environment to process, deliver and serve food.

| Property Management and Business Parks | Your tenants will love coming into a fresh, sanitized office or apartment, and they’ll know you have their health and safety in mind.

Sick days and lost productivity due to workplace illnesses cost business owners $260 billion per year every year. Let us pull you out of that state and give your teams and customers a clean that makes them feel safe and valued.

Find you locally SERVPRO Cleaning & Restoration Service Providers...Click Here!

When you’re ready to have one of the cleanest businesses in Marietta or Kennesaw, SERVPRO of Marietta West is ready to help. Contact us at (770) 428-5467 to get the pros working on the cleaning so you can work on the work.

How SERVPRO Makes Your Life Easier After Water, Fire or Storm Damage | SERVPRO of Marietta West

10/18/2021 (Permalink)

tree falls on house causing storm damage If your home suffers storm or flood damage, give SERVPRO of Marietta West a call for help...We're here to help 24-hours a day, every day!

Sustaining damage to your home or office is never an easy thing, whether you have water damage due to a leak, flooding damage due to a storm or fire damage due to a cooking emergency. Regardless of the cause and the extent of the damage, the entire process can be disrupting and stressful for you and your loved ones.

While it will always be difficult to deal with damage, our main purpose is to make the process easier for you from beginning to end. From the moment you call us to the moment you are able to go back home or to your commercial space, we are here to be a resource for you so things are a little less complicated—read on to learn a little bit more about how.

SERVPRO Is Committed to 24/7 Service

We understand that damages do not adhere to the 9 to 5 workday, which is why we do not, either. When you call us, no matter what time it is, you will be able to get in touch and get a rapid response from our team of expert restoration technicians. We are here 24/7 to answer all of your questions and to dispatch a damage response to you quickly.

SERVPRO Takes Its Expertise Seriously

When you sustain damage to your home or business, there are so many logistics to consider—which is why we make sure that we are the right experts for every job. All of our technicians are trained according to the highest standards set forth by the Institute of Inspection Cleaning and Restoration Certification so they are prepared for any type of restoration work that needs to take place.

SERVPRO Helps With Every Aspect of Restoration 

Restoration is rarely a simple process, but with our expertise, we are ready for any challenge. We can help you with all aspects of restoration, from hidden moisture damage to coordinating with your insurance company so you do not have to deal with the complications of filing a claim. We truly aim to make things easier for you so you can be confident when you choose to work with us.


*If you need assistance with any type of restoration to your home or commercial space, you can count on us. Contact us at (770) 424-0400, day or night, 24/7 for emergency restoration services or visit www.SERVPROmariettawest.com to learn more.

What to Consider in a Restoration Company | SERVPRO of Marietta West

10/15/2021 (Permalink)

three green SERVPRO trucks lined up on a side street You can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line, SERVPRO of Marietta West.

Home damage comes in many unfortunate forms, but the odds are good that one day it will come. Whether due to a kitchen fire that spreads, a burst pipe that soaks the carpet or a storm that damages your roof, you’ll likely be faced with some sort of sudden repair need at some point in your experience as a homeowner.

When that day arrives, you’ll have some decisions to make. But in a sea of options and service companies, how can you be sure you’re going to receive the attention and care you need, and at the same time be assured that your home restoration will be satisfactory?

Here are some questions to guide you—asking these of any service provider will help weed out anyone not worthy of your consideration:

Are They Legit?

  • A home disaster can leave you reeling. The sudden shock to the system can lead you to making rash decisions, and unfortunately scammers are all too aware of this.
  • In cases of widespread damage especially, be on the lookout for contractors who have no reputation in town, and who may make rock-bottom estimate claims to try and gain your business quickly. Stick with names you know and trust to avoid being hung out to dry.
  • SERVPRO has cultivated a reputation for being top-notch in areas of cleanup, restoration, recovery and even rebuilding. We’ve done it the hard way—by reaching and satisfying one homeowner at a time. Our 50-plus-year establishment is built on trust and results.
  • Even prestigious national organizations like the PGA Tour trust us to clean and maintain facilities across the country.

Will They Be There When I Need Help?

  • Home disasters are never convenient, and they don’t always happen during office hours. That’s why we have teams ready to go 24 hours a day, ready to leap into action at a moment’s notice.
  • We’re “Faster to Any Size Disaster” because we’re always ready and always nearby. Speaking of which…

Where’s a Fleet When You Need One?

SERVPRO of Marietta West is based right here in Marietta, just like it sounds, which means we’re always close by with local experts ready to help. But in times where the need for service surges or area-wide disasters occur, we are able to maintain the level of service you deserve by calling in backup from around the country.

With 1,800-plus SERVPRO franchises across the U.S. to draw from, we’ve always got the teams and resources to tackle cleanup and recovery situations of any size.


*When you call SERVPRO of Marietta West, you can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line. When disaster hits home, contact us to get our local experts and nationwide network on your side.

Does Your Business Have the Right Type of Fire Extinguishers? | SERVPRO of Marietta West

10/7/2021 (Permalink)

Different types and classes of fire extinguishers Fore nearly two decades, SERVPRO of Marietta West has helped hundreds of commercial properties and businesses recover after fire and smoke damage.

Regardless of what industry you are in, making sure your business is practicing proper fire safety precautions is a must. One of the best ways to do that is to ensure that you have an adequate amount of fire extinguishers in the workplace. Not only is this a must for adhering to commercial fire codes, but it can also prevent a small fire from ballooning into a large and dangerous one.

However, it is important to note that there are different types of fire extinguishers for different types of fires—and having the right one for your commercial space is a must for ensuring that you and any of your employees can put out a fire quickly and effectively as long as it is safe to do so. Below, we will take a look at the different classes of fire extinguishers so you can be aware of which one is right for your business.

A Guide to the Different Types of Fire Extinguishers

| Class A Fire Extinguishers | 

  • These are used for combustible, standard materials such as wood, paper, rubber and plastic, which makes them ideal for office scenarios.

| Class B Fire Extinguishers | 

  • Used for flammable liquids, which include gas, oil, paints and solvents, these are typically appropriate for cleaning businesses or those with specialized materials.

| Class C Fire Extinguishers | 

  • These are used for electrical equipment fires, which can occur due to appliances, wiring and fuses.

| Class D Fire Extinguishers |

  • These are used for specialized materials that are combustible, such as magnesium, titanium and other types of flammable metals. These are typically only found in specialty industries.

| Class K Fire Extinguishers |

  • Used for fires started by oils, greases and fats, these are ideal for commercial kitchens or food preparation spaces.

Click here for an easy to understand table that outlines the intended use of each type of fire extinguisher

While many fire extinguishers are sold as a specific type, there are also multi-purpose fire extinguishers, which might be helpful for certain industries. For example, you could get a fire extinguisher that is rated for Class A and C fires for an office space to ensure you are covered against any type of fire that might break out in the area.   

*If you are a business owner or property manager and would like to learn more about our commercial restoration services, you can visit www.SERVPROmariettawest.com for more information or to get in touch with us today call(770) 428-5467. We are here 24/7 to handle your fire and smoke restoration needs throughout Marietta, Kennesaw and Greater Atlanta Metro.

The Importance of Training Employees on Fire Extinguisher Usage | SERVPRO of Marietta West

10/6/2021 (Permalink)

inspecting fire extinguisher in the workplace SERVPRO of Marietta West is here to help businesses and property manager restore their commercial facilities 24-hours a day...every day.

Making sure you are doing everything in your power to keep your workplace safe from fires is a must as a business owner. Not only is adhering to local and federal fire codes required, but it is also wise from a business perspective as it can prevent emergencies, downtime and the loss of money that comes with having a fire in your workplace.

One of the best ways that you can achieve this is by outfitting your commercial space with fire extinguishers and training your employees on their usage. Fire extinguishers are a fantastic tool for preventing small fires from becoming major ones, and if every employee is confident in how they work, it can make the area much safer for everyone.

How to Train Employees on Fire Extinguisher Usage

  • Make Sure Everyone Knows the P.A.S.S. Method | The P.A.S.S. method is the most effective method for stopping fires in their tracks. Make sure employees know to Pull the pin on the fire extinguisher, Aim the nozzle toward the base of the fire, Squeeze the lever evenly and Sweep the extinguishing agent from side to side until the fire is fully out.
  • Be Sure They Know Which Extinguisher to Use | There are different types of fire extinguishers for different uses, so it is important that you have the right ones stocked in your workplace. Choosing the right class of fire extinguisher, or choosing a multipurpose one, is a must, and it is important that your employees know which fire extinguishers to use for which purpose.
  • Host a Training at Least Every Year | Not only is it a good idea to host a training on fire extinguishers on a regular basis, but it is actually an OSHA requirement that you do so. Making sure the proper protocols for fire extinguisher usage are fresh in everyone’s mind is a must, because in the event of a fire, instead of panicking, your employees will likely be able to spring right into action. Regular training is a great way to demystify the fire protocol and ensure that you are all being as safe as possible.

*If you have a fire in your workplace, we are the team to call for your restoration needs. You can contact us at (770) 428-5467 at any hour to report your property damage or visit www.SERVPROmariettawest.com for more information about our commercial restoration.

A Fire Safety Tip Refresher for the Home | SERVPRO of Marietta West

10/6/2021 (Permalink)

checking fire detector and changing batteries If you home has suffered fire damage call SERVPRO of Marietta West 24-hours a day for emergency fire restoration services.

Improving your fire safety efforts is a great way to protect your home and your loved ones, but how often have you thought about the ways in which you are being proactive about fire prevention? Unfortunately, house fires are extremely common, and the majority of them are preventable with the right fire safety measures in place.

If you have not done a fire safety audit for your home in a while, it might be wise to do a refresher to ensure that you have not accidentally gotten lax in any of the important elements of fire safety. There are many ways that a fire can start, but by proactively preventing them, you can increase your chances of keeping your family safe.

A Refresh on Household Fire Safety Tips to Keep in Mind

Implementing fire safety tips into your household is so important, as is ensuring that you are keeping up with them throughout the year as well. It may be wise to set a reminder to go through this fire safety checklist every six months or so to make sure everything is properly accounted for.

Here are some fire safety tips to remember:

  • Make sure you have an adequate number of smoke detectors in all the right locations in the home—on each floor, outside of sleeping areas, in the kitchen and in common rooms.
  • Check your smoke detectors once a month and replace low batteries right away.
  • Ensure every room in your home has two exits, which may mean purchasing a safety ladder for rooms on the second story.
  • Have a home fire escape plan and practice it regularly with all members of your household.
  • Be sure your house’s street numbers are visible from the road in case you need emergency services.
  • Establish a family communication plan so you all know how to get in touch should you get separated in a fire.
  • Work with young children to practice fire safety skills as they are able.
  • Buy fire extinguishers for the home in the appropriate classes and teach everyone in the household how and when to use them.

*If your Marietta home suffers fire or smoke damage, you can count on SERVPRO of Marietta West for all of your fire restoration needs. We are here 24/7 to help you with the aftermath of fire damage—contact us at (770) 428-5467 for emergency fire restoration services 24-hours a day or visit www.SERVPROmariettawest.com to learn more.

Does Your Family Have a Fire Escape Plan in Place? | SERVPRO of Marietta West

9/23/2021 (Permalink)

Family sitting together discussing their emergency fire escape plan SERVPRO of Marietta West is here to help Marietta & Kennesaw homeowners recover after a fire loss...no matter what size fire damage you've experienced

We would all likely agree that we would rather not experience a fire in our homes, but are you sure that you are doing everything you can to protect your household from fire dangers? Household fires are extremely common, and while educating your family about fire prevention and installing adequate smoke detectors are the first steps to take toward fire safety, it is also important to have a plan in case you must evacuate.

House fires can rapidly grow massive in size, causing smoke to fill the air and making escape difficult or impossible. For this reason, having an escape plan fully memorized in advance can make a major difference—that way, you and your family will immediately know what to do if a fire begins so you can all get to safety quickly.

How to Create a Fire Escape Plan for Your Family

**Consider the Exit Pathways for Each Room** 

To make sure you can safely exit your home no matter where the fire initially breaks out, it is important that each room has at least two exits to escape from. For upstairs rooms, this may make it necessary to purchase an emergency ladder or other sort of device so one could escape from the door or the window if it became necessary to do so.

**Rehearse as a Family Repeatedly**

In a frightening situation such as a house fire, making sure that you have equipped yourself with the knowledge you need to escape is a must, as fear can make logical thinking harder. Make sure that your family rehearses the fire escape plan regularly and can execute it in under two minutes every time.

**Have a Plan for Young Children & Pets**

If you have anyone in the household that may need assistance escaping from a house fire, such as young children, elderly relatives or pets, make sure there is a plan in place for how to help them. Designate someone in the household to help them to safety so no one is left behind during a fire in the confusion.

If your home is damaged due to a house fire, you can depend on SERVPRO of Marietta West. Contact us 24/7 to report damage at (770) 428-5467 or to learn more about how we can help with fire damage restoration visit www.SERVPROmariettawest.com or for more information.

Keep Fire Safety at the Heart of Your Fall Plans | SERVPRO of Marietta West

9/21/2021 (Permalink)

a small campfire burning bright in the dark night Be mindful about fall fire safety. Always remember that SERVPRO of Marietta West is the trusted leader in the restoration industry.

It’s fall again, and it’s not hard to tell it—temperatures are cooling off, leaves are changing to that gorgeous mix of autumnal colors and the Bulldogs are back on TV every Saturday. Decorations are going up for fall parties and festivals, and everything smells like pumpkin spice. As you decorate and celebrate the season, it’s important to keep fire safety in mind, so let’s review a few things quickly.

| Campfire Safety |

  • Fall camping hits differently—crisp mornings and cool nights are perfect for a campfire. But before you start roasting s’mores, make sure you’re building and extinguishing your fire properly.
  • Keep your open flame at least 25 feet from any structures, on sandy or dirty ground, with a pit of stones around it. Never use kerosene or lighter fluid to start or accelerate your fire—stick to matches or lighters only.
  • An unwatched fire is a dangerous fire. Never leave your campfire burning by itself, and always make sure every ember is completely extinguished by water before you head out of camp.

| Leaf Burning |

  • If your yard is covered in dry, brown leaves, you have a few options if you want to be rid of them. You can have them hauled away, mulch and repurpose them, or burn them. If you choose to burn your trimmings and leaves, your first step is to acquire a permit from Georgia Forestry, and then make your local fire station aware that you’ll be using an open fire.
  • Burning anything besides organic yard waste is both banned and dangerous.
  • A burn barrel is your safest option, if you have one—secondarily, a dirt space with a well-maintained pile will do. Keep your fire 50 feet from the home or any outbuildings, and clear of any low-hanging tree branches that could ignite.

| Halloween |

  • If you’re getting ready for a spooky Halloween, or simply putting out more subtle fall décor, be aware of the hazards of hanging or flammable decorations, especially around candles, which cause an alarming number of fires each year. Make sure any string lights are unplugged when not in use as well.

*If your Marietta or Kennesaw home should suffer fire or smoke damage, remember the trusted leader in the fire restoration and recovery industry...SERVPRO of Marietta West. You can contact SERVPRO of Marietta West at (770) 428-5467 to get your property fully restored, including odor removal that will make that annoying smoke smell “Like it never even happened.”

Where to Look to Prevent Water Damage at Home | SERVPRO of Marietta West

9/13/2021 (Permalink)

a leak in ceiling creating water lines running down an interior wall A water leak can turn into a big problem. Contact the SERVPRO of Marietta West team if you are dealing with water damage...large or small!

Gravity and pressure are always conspiring to cause water damage at your home. Every pipe, every hose and every joint are under near-constant stress, though you may not even see it. While it seems inevitable that one of these things will eventually give way and send water gushing through your house, there are a few common places you may be able to check periodically to catch leaks before they begin.

  • Toilets | Your toilet is porcelain and not prone to leaks in its construction, but the rubber seals used where water flows in and out are commonly worn over time. Keep an eye in particular on the flapper in the tank and the valve seal on the bottom of the tank.
  • Appliances | Any appliance that transfers or draws water is likely to wear out its hoses or washer rings over time—washing machines, for example, are notorious for eroding supply hoses, and dishwashers have a few different places from which they can leak, including the door if the rubber seals are damaged. And here’s something to note—if your water heater is more than about 10 years old, it’s possible it could rupture.
  • Clogged Gutters | Here’s a leak situation you can almost always see coming. A little ladder-climbing can save you the big headache of having your gutters dam up and backup into your walls, attic and roof. Which leads us to…
  • Roof Damage | Your roof is one of the workhorses of your home, and it does an admirable job, given all it’s up against. But eventually it’s going to show chinks in the armor, and you may be able to visually catch these before they present real problems. Broken and cracked shingles, damaged flashing or mortar around the chimney, and even areas of pooling water and mold can all be seen from the ground. Inspection is especially important after intense storms, as these can cause or exacerbate issues quickly.
  • Pipes | Oxidation or excessive water pressure can cause metal pipes to fail, and any pipe can succumb to problems from a joint that becomes loose and gives way. And if your water pressure becomes low over time with no explanation, it could be that tree roots have intruded into the main water line that runs through your yard.
  • Blocked garbage disposals or other pipes | Certain foods are bad for your disposal because they can either gunk it up (like grease) and keep it from working or break down into tiny pieces that clump up in your pipes (like rice). And when you plunge these, it can put excess pressure on your p-trap joints, eventually causing them to separate and spill water and food bits everywhere...Yuck!

Anywhere water flows, there’s a risk for leakage and damage. But some regularly scheduled inspection and maintenance may save you a few issues in the long run. If a water leak happens at your Kennesaw or Marietta home, whether it’s a big or small problem, you’ve got the best team in the business on your side...SERVPRO of Marietta West!

Contact SERVPRO of Marietta West today at (770) 428-5467 so we can get started quickly or visit www.SERVPROmariettawest.com for more information.

How to Practice Good Lightning Safety During Thunderstorms | SERVPRO of Marietta West

9/2/2021 (Permalink)

city skyscape with lightning SERVPRO of Marietta West can restore your storm damaged property to preloss condition and make storm damage "Like it never even happened."

When it comes to practicing good weather safety, understanding the threats associated with thunderstorms are a must. Because thunderstorms are so common in Marietta and Kennesaw, the likelihood that one will become a threat to your household is high—and without understanding how to keep yourself and your family safe, you can open yourself up to many unfavorable outcomes during severe weather.

One of the major threats that a thunderstorm poses is lightning. Because lightning is actually what causes thunder to rumble, it is present in every single thunderstorm that threatens an area. Understanding how to practice good lightning safety is vital to making sure you are not at risk of being struck, which can lead to injury and death.

Tips for Proper Lightning Safety During Thunderstorms

  • Seek Shelter Even if the Storm is Not Actively Near Your Area - Lightning is a powerful force,and as such, it has an incredible range where it can strike. Lightning has been known to strike up to three miles from a storm’s center, which is why it is important to seek shelter earlier than you may think you need to. The fact that you are not actively under a storm cloud does not mean that lightning is not a threat.
  • Know Your Options for What Is & Is Not Safe - While being in your home is the safest option if a thunderstorm is nearby, if one catches you off-guard, it is not always an option. If you need to seek shelter in a pinch and cannot get to a building or structure, a car would be the next safest option. Never seek shelter under a tree or other tall object as you could be injured if it is struck.
  • Wait Until the Threat has Fully Passed to Resume Activities - Because lightning can strike so far from a storm’s center, that also means that after the storm has rolled through your area, it may not be safe to immediately rush back outside. Wait until the storm has fully left your area before exposing yourself to the open air again, as lightning can strike in all directions around a storm.

*If your home is damaged due to a storm or water, SERVPRO of Marietta West can help! Contact us at (770) 428-5467 at any hour to learn more about our extensive restoration services.

Take Precautions Against Summer Storms | SERVPRO of Marietta West

8/24/2021 (Permalink)

a large lightning strike in a dark stormy sky If storms cause damage to your home or business, SERVPRO of Marietta West is on the line, ready to make things right.

It’s summer in Marietta, and that means lots of activities are planned. The long, warm days call for plenty of fun in the sun—maybe you’re heading to The Battery to root for the bravos, or headed for a hike up to the Kennesaw Mountain overlook. But whatever you’ve got planned, it would be a good idea to pack an umbrella.

In spite of the sunnier weather (or more truly, because of it), Marietta summers are actually more likely to host thunderstorms than other periods. Our average number of rainfall days peaks in summer, as the sticky Georgia moisture combines with warmer air to produce these summer storms.

Be Storm-Alert

Storms can pop up in a moment during the summer. If an alert is issued for a potentially troublesome storm, pay careful attention. An NOAA Weather radio can be very helpful as well, because it’s weather-focused, always updating and it can stay on if you lose power.

If flooding is possible, you may need to reschedule your day’s plans or be ready to cancel any outdoor activities out of caution. And scan the area around your house, because you may need to tie down or move some things that could get carried off or blown over.

Preparing for a storm obviously isn’t as fun as watching Ronald Acuña whack baseballs, but it can be the difference in a ruined day and a devastating accident. Storms are the root of a number of fatalities every year, and a little extra preparation or care could prevent the vast majority of them.

Be Storm-Safe

Play it safe and stay indoors during a storm. Lightning can strike up to 10 miles away from a storm, so hunker down until there have been no claps of thunder for at least 30 minutes. Then you’ll know the storm has moved safely on and you can go back outside.

Lightning can cause problems indoors too—don’t shower or bathe during a storm, and avoid standing or sitting by windows in case of a lightning strike at home.

Hopefully, you already have an emergency kit stocked at home, but make sure it’s updated, and you might want to prepare a mobile kit to keep in the car as well, just in case you have to evacuate quickly.

If flooding does occur, stay on high ground and keep away from the waters at all costs. Floodwater presents a plethora of dangers, from the physical (carrying off cars and washing away roads) to the electrical (carrying currents from downed power lines) and even to chemical dangers.

*There are any number of dangers that can come into play in a thunderstorm, and it’s always best to be cautious and put things on hold until storms safely pass. If storms cause damage to your home or business, contact SERVPRO of Marietta West, we’re ready to make things right again.

Does Your Business Have a Plan in Place for Severe Weather? | SERVPRO of Marietta West

8/23/2021 (Permalink)

raindrops on window from stormy weather SERVPRO of Marietta West is here to help 24/7 if your home or business suffers storm damage!

Properly planning ahead is something that is vital to any business’ successful operation, but many Marietta business owners forget to plan ahead for the unpredictable—mainly, severe weather. While severe weather is hard to predict with certainty, the chances of being impacted by it at some point in your business’ lifetime is high. Fortunately, if you have a plan, you can ensure you are much better prepared to handle any situation that heads your way.

From flooding to winds to lightning, there are many problems that a business can encounter due to severe weather—and in the worst cases, they may interrupt your business’ operations to a debilitating degree. Below are some of our top tips for making sure your business is prepared and can survive any storm.

Preparing Your Business to Withstand Severe Weather

| Be Sure You Understand Your Potential Threats | There are many ways that severe weather can cause damage, and it is important to understand each one of them. While tornadoes are often the biggest concern, it is vital to understand that more people are killed by floods than any other weather event, and general high winds can be every bit as devastating as tornadoes are. Additionally, lightning strikes can lead to injuries and even fires that can derail your operations with severe damage.

| Be Sure You Have Prepared Your Insurance Coverage | One of the biggest factors to how quickly your business is able to recover from severe weather damage is whether the damage is covered by insurance. It is wise to consider purchasing flood insurance and business interruption insurance so you can be certain that you are fully protected regardless of what kind of storm your business is asked to endure.

| Be Sure You Have a Plan in Case of a Sudden Storm | Severe weather can come about suddenly, and it is vital to be sure you have a plan in case you and your staff are on the business’ premises when it begins. Stay aware of local weather guidance and know what to do in case you must evacuate as a group, and be prepared to hold tight and hunker down if that is what authorities recommend.

*If your business experiences water damage due to severe weather, SERVPRO of Marietta West is the team to call. We are here 24/7 to help with restoration. Contact us today to learn more about how we can help.

Marietta's Trusted Leader in Cleanup and Recovery | SERVPRO of Marietta West

8/12/2021 (Permalink)

damaged furniture and other home items sitting outside of red brick house When you are dealing with any damage, immediate action is crucial. SERVPRO of Marietta West is your local restoration expert.

Your life as a home or business owner in Cobb County is full of spinning plates and wearing various hats. You’re the one who has to keep things running, get deadlines met or get the kids dressed and on the bus. Over time, you’ve become an expert in a lot of little areas. But when a fire or weather disaster disrupts everything, you need the help of a specialized nature, and that’s where SERVPRO of Marietta West comes in...

| Here are a few reasons you can trust SERVPRO of Marietta West when a crisis comes |

We’re Always Ready and Faster to Any Size Disaster

Storms and fires don’t wait until you’re ready before they strike, and we don’t wait until they strike to get ready to act. We’re primed to move right now, whenever right now may be.

Time spent waiting on a service company means thicker mold, additional smoke smell or more soured furniture. A rapid response is crucial, and having a SERVPRO right here in Marietta means you get the broad power of the nationwide SERVPRO network combined with the laser-focused attention and flexibility of a local team.

We’re Trained to Handle Residential and Commercial Services

Since the 1960’s, we’ve been coming up with solutions for locations of all kinds, and we’ve developed methods that deal with the intricacies of home life and business needs. You can be sure when you call that we’ll have the right equipment and the right approach for your situation.

We’ll Make It "Like it never even happened."

While our methods are technical, our approach is simple: We’ll be so thorough, and complete your restoration to such a degree, that you’ll be hard-pressed to even be able to tell any work was ever done.

We Offer the Services You Need in a Changing World

Business owners now have to major in disease prevention as well as business, and we want you to be on the frontlines of the new era in customer care—that’s why we proudly introduced the Certified: SERVPRO Cleaned program. Now you can let customers know their value by making them feel safe in your place of business.

*Regardless of why you need cleanup or disaster recovery, SERVPRO of Marietta West has the tools, the technicians and the training to get your situation under control. When you’re ready to get help from the best, get in touch with SERVPRO of Marietta West.

What to Do if You Discover Water Damage | SERVPRO of Marietta West

8/6/2021 (Permalink)

water damaged ceiling in Marietta, GA If you discover water damage in your home or business call SERVPRO of Marietta West. We are here to help 24-hours a day, every day!

Discovering water damage is something no homeowner would like to go through, but unfortunately, it happens to more people than you might realize. On average, there are an estimated 14,000 water damage emergencies every day—and whether these come from leaks, burst pipes or something else altogether, it is never something that is a welcomed surprise. 

As a homeowner, being caught off-guard by water damage can be overwhelming, but it does not have to be. One of the best things you can do (in addition to practicing prevention habits) is to ensure you know what to do if water damage is discovered. 

That way you can act quickly and get restoration underway fast, which is key for preventing compounding problems such as mold and mildew.

Steps to Take if You Discover Water Damage

  1. Turn Off Your Water Main & Electricity Right Away: If it is safe to do so, be sure to turn off your water main and electricity promptly when you discover water damage. While you should not put yourself in harm’s way to do this, if you are able to easily access the controls, you can prevent quite a bit of damage by ensuring you stop the flow of water through the home and that water is not able to come into contact with any live electrical components.
  2. Contact Your Restoration Company: Knowing what restoration company you are going to use in advance of water damage is so important, because the faster you can get in touch with them, the better. Water damage should always be treated quickly for the best recovery results, so choosing a company that is available 24 hours a day for emergencies is wise.
  3. Open Windows & Doors: Providing the water damage is not weather-related, opening windows and doors can be helpful in increasing circulation to help things dry out quickly. Open everything you are safely able to while you wait on your restoration company to arrive so you can increase the airflow throughout your home.

*If you need assistance with water damage, you can count on SERVPRO of Marietta West to help. We are here 24/7 and guarantee a rapid response to your call. Contact us at (770) 428-5467 any hour to report damage for emergency services or visit www.SERVPROmariettawest.com for more information.

Your Land as Wildfire Defense | SERVPRO of Marietta West

7/26/2021 (Permalink)

a gated long brown pebble driveway tucked next to a large brick home If your home is damaged by fire or water loss event, SERVPRO of Marietta West is ready and able to restore your property to preloss condition.

No homeowner wants to think about the possibility of seeing their home destroyed in the mouth of a raging wildfire, but it has to be considered. Wildfires are more common than you might realize. And considering the rate at which they spread and the heat with which they burn, it’s a wonder fire crews are able to quell them at all.

But we do have a few methods for fighting wildfires that don’t require a fire hose, apart from the painfully obvious, which would be starting fewer fires by being more careful. For one: Let’s talk about “defensible space.”

What Is Defensible Space?

It’s not about fighting off invaders from Neptune—“defensible space” is a series of buffer zones you can manage at certain distances around your home. By planting and pruning smartly, removing extra things for fires to consume, and enlisting areas of hardscape or inorganic materials, you can make your home less vulnerable should fire threaten your land.

Think of it as a safety barrier (aka defense) intended to slow the spread of a fire as it comes near by depriving it of the fuel it needs to keep going. It also gives your local firefighters a better chance of stopping a wildfire by giving them room to work while the fire is being rebuffed.

Why Defensible Space Matters

When you think of wildfires, you may think about blazes in the West Coast, but the fact is they can occur anywhere. There were over 59,000 wildfires across the United States in 2020, and almost 1,700 of them were here in Georgia.

Even removing California’s 10,000+ fires from that national state leaves us with an average of almost 1,000 fires per state in 2020, with every state having at least a few. And the number of fires in 2021 has been 25% higher so far.

Defensible space isn’t required by law or building codes in Georgia, but it’s a good fire safety practice all the same: Anything we can do to prevent or stop the spread of fires, we should do, and defensible space is one more way we can make a difference.

*If your home is damaged by fire of any sort, wild or not, SERVPRO of Marietta West is ready and able to repair the damage caused. Get in touch today at (770) 428-5467 to get the SERVPRO of Marietta West pros on your team.

Smart Tips for Protecting Your Home From Water Damage | SERVPRO of Marietta West

7/23/2021 (Permalink)

rain on roof possibly causing water damage Call SERVPRO of Marietta West 24/7 at 770-428-5467 or visit www.SERVPROmariettawest.com for more information on water damage restoration.

Water damage is a multifaceted problem due to the many reasons it can occur, and often, homeowners are unaware of the potential threats it involves until they experience it themselves. From flooding to seepage to leaks, there are many ways that water damage can start, but each scenario ends the same: with the need for quick, professional restoration.

Fortunately, homeowners have some great resources so they can be proactive about protecting their homes before any issues arise—and because many types of water damage will be covered by standard household insurance policies, it is always best to work toward prevention instead of reaction.

Protect Your Home From Burst Pipes and Leaks

A burst pipe or leak can begin at any time for a variety of reasons, and it will often catch homeowners off guard. While you may not be able to completely prevent these random occurrences, there are a few steps to take to mitigate the damage that they can cause.

  • Ensure you know exactly how to turn off the main water line to your home.
  • Be aware of below freezing temperatures and take steps to prevent frozen pipes.
  • Cut off water lines to appliances before leaving on long trips.
  • Inspect pipes often to detect any signs of leaks early on.

Protect Your Home From Weather-Related Water Damage

Weather-related water damage is also a common culprit, and it can be extremely devastating. While sudden incidents, like a tree damaging your roof, can’t be prevented, other more gradual issues often can.

  • Be sure water is routed away from your home to prevent damage due to seepage.
  • Keep your gutters clean of debris so they can properly drain water.
  • Check your roof regularly for missing shingles or other signs of damage.
  • Reseal around doors and windows to prevent giving water an opportunity to work its way in.

Protect Your Belongings From Water Damage

In addition to protecting your home, protecting your property from water damage is just as important.

  • Be sure to store outdoor equipment in a way that it can’t get damaged by storms.
  • Never attempt to drive your car through a flooded roadway.
  • Regularly do an inventory of your home’s contents so you can identify damaged items quickly.

*If you have water damage in your home, do not hesitate to get in touch with SERVPRO of Marietta West at any hour!Call us 24/7 at (770) 428-5467 to receive a rapid response or click here to request we contact you.

Weather Disasters Are Causing More Damage and Happening More Often | SERVPRO of Marietta West

7/8/2021 (Permalink)

a large yellow warning sign stating that there is stormy weather ahead When storms do damage to your home or business, we go to work to make things right. Contact SERVPRO of Marietta West to start the restoration process.

It was as though 2020’s penchant for punishment couldn’t be quelled: Not only did the year bring a devastating worldwide pandemic and an extended national quarantine, it also reached new heights when it came to extreme weather. In fact, 2020 saw more weather disasters than any previous year for which we have data.

When a weather event reaches a damage total of one billion dollars, it is officially classified as a disaster. 2020 saw a record-high of 22 of these events.

That total doesn’t even touch the host of other storms that caused issues but didn’t reach official disaster status—there were so many storms in the Atlantic, for example, that the National Weather Service depleted its list of names and had to break out the Greek alphabet for only the second time just to be able to give them all names.

One of those Greek storms was October’s Hurricane Zeta, which left a wide swath of damage and power outages in north Georgia.

Not Just Hurricanes

When you imagine financially devastating storms, you may think hurricanes first, and often that holds true. But the most expensive disasters of 2020 in the contiguous United States were thunderstorms and tornadoes: Almost two-thirds of the officially classified disasters were associated with storms.

These storms can cause issues that reach well beyond their region of occurrence. In August, a rare derecho formed from a storm system in Nebraska, ravaging over 10 million acres of corn fields, endangering half the state’s crop—that’s over 11% of the entire country’s corn.

Not Just 2020

We can hope 2020 was just an extreme example, but it seems as though it was only a high achiever over a recent average. There were $136 billion in damages caused by weather events in 2018 and 2019, and 2017 set a cost record with $300 billion in repairs. In fact, every year dating back to 2011 has seen at least eight billion-dollar disasters.

*If your storm precautions should become insufficient in an extreme weather situation, remember that SERVPRO is always standing by with 247 emergency support. Call us at (770) 428-5467 or click here for a customer contact request form. When storms do damage, we go to work to make things right.

Why It Is Important to Always Treat Water Damage Quickly | SERVPRO of Marietta West

7/6/2021 (Permalink)

Catching a water leak that is causing water damage If you have water damage caused by a leak or plumbing failure call SERVPRO of Marietta West at 770-428-4567. We're open 24-hours a day!

There are many things to consider when you discover water damage in your Marietta or Kennesaw home. The first step is containing the damage, if possible, by shutting off your water main, and the second should be figuring out how to mitigate the damage as soon as possible.

Discovering water damage can be overwhelming, but having a plan in place can help you be certain that you are able to handle the issue swiftly if it arises. Understanding the threat of water damage and how it can be restored is wise for any homeowner hoping to increase their preparations.

Why Water Damage Should Always Be Handled Quickly

- Water Damage Can Cause Compounding Issues -

If left untreated, water damage can quickly worsen and cause compounding issues such as the growth of mold and mildew. Essentially, the longer water damage sits, the worse it gets—which is why treating it quickly once you discover it is an absolute must. Not only can mold and mildew begin growing in as little as 24 hours, but water damage can also compromise your home’s structural integrity if it is allowed to soak into joists and other key areas of your home’s construction.

- Water Damage Can Get More Dangerous As It Sits -

There are different categories of water damage that refer to the contamination of the offending water. If left untreated, water from a lesser category can become contaminated, advancing the danger it poses and becoming more difficult to treat. While Category One water will come from clean water sources and does not require sanitization, Categories Two and Three can both contain bacteria and harmful substances that must be cleaned to keep your family safe.

- Water Damage Can Be Dangerous -

If the area of your home that has water damage also has electrical components, water damage can pose a hazard to anyone in the home. Any electrical outlet or device that gets wet can potentially pose a hazard, so leaving water damage in these areas can put your family at risk. That is why it is important to never wade through water-damaged areas, and to cut the power off to your home right away if you are able to do so safely. 

*If you need assistance with water damage, SERVPRO of Marietta West is the team for the job! Contact us today to get a rapid response from our expert water damage restoration technicians call (770) 428-5467.

Customer Care Via a Pristine Clean | SERVPRO of Marietta West

6/24/2021 (Permalink)

a SERVPRO employee placing a CSC sticker on building glass If your business has sanitation and cleaning needs, reach out to the SERVPRO of South Atlanta Team.

With major cities like Atlanta and other metropolitan areas finally experiencing major progress in the struggle for COVID-19 recovery, hopes are rising in Marietta that “real life” is making a comeback, and business owners are highly anticipating economic recovery as well.

But as the public returns to in-person browsing buying habits and employees return to worksites from months in a work-at-home chrysalis, it’s up to you as a business owner to create an experience that is sterile, and that gives your teams and customers valuable peace of mind as they return.

That’s why you need to have your business Certified: SERVPRO® Cleaned.

Get Certified: SERVPRO® Cleaned

The Certified: SERVPRO Cleaned program gives you and your customers peace of mind by taking away worries about sanitation with advanced biohazard techniques and technologies that go above and beyond average cleaning and janitorial services, so you and your patrons can rest easy.

What makes this program so special? It’s the three C’s of a Certified: SERVPRO Clean:

| Consult | We’ll work with you to ascertain the specific, detailed sanitation needs of your local business or office. It helps that SERVPRO of Marietta West is locally owned and operated, so we are already aware of many intricacies of the area.

| Clean | Once we determine your specific building needs, we’ll get to work giving it a pristine cleaning. We’ll be on site with proprietary, high-grade cleaning solutions that have been effective against dangers like anthrax and MRSA. Your building gets the clean of a lifetime, adhering to or besting the strict guidelines of the CDC. And COVID-19 protection is just the tip of the iceberg—our methods will reduce the risk of infection and transmission of tons of potential diseases and viruses.

| Certify | Your business is squeaky clean; now you can let everybody know with the exclusive Certified: SERVPRO Cleaned shield for your front door or shop window. You’ll receive digital emblems and other signifiers, too, and everyone can work and shop with peace of mind, knowing before they even come inside that you’ve made customer and employee safety a priority.

*If you’re ready to get serious about sanitation and have your Marietta or Kennesaw business Certified: SERVPRO Cleaned, get in touch today to get the best team in cleanup and restoration on your side.

Clues That You May Have a Hidden Water Leak in Your Home | SERVPRO of Marietta West

6/17/2021 (Permalink)

Leaking Sinks Waist Money Call SERVPRO of Marietta West 24/7 for water restoration services. We can be on-site ready to preform services within a couple of hours in most cases!

Having a water leak in your Marietta or Kennesaw home that goes undetected is more than just a nuisance—it is something that can be seriously costly over time. Not only can a water leak lead to over 10,000 gallons of wasted water in a year according to the Environmental Protection Agency, but hidden leaks can also cause serious water damage that can compound with time.

If you think you might have a water leak at home, or simply want to do a good job about being on your guard, SERVPRO of Marietta West has plenty of tips to help you out! Below, we will be looking at some telltale signs that water leaks will show so you know exactly what to look out for in your own home to catch leaks early on.

Tell Tale Signs That You May Have a Water Leak at Home

You Have Discoloration or Peeling in Your Paint

Because plumbing runs through the walls and ceilings of most homes, you will often notice that the first signs of a pipe leak occur in the paint. If paint appears discolored or darkened, or it begins to peel, bubble or bulge, that is a common sign that there is a leaking pipe within the wall somewhere.

You Notice a Musty Smell in the Home

Odd smells are nearly always cause for concern, especially when it comes to issues that pertain to water. If you begin to notice a musty odor anywhere in the home, it is a good indicator that water is making its way to where it shouldn’t be somehow and could potentially be causing mold to grow, so be on guard to find the source.

Your Water Bill Has Become More Expensive

Unless you have begun watering your lawn for summer or otherwise have a reason for a sudden uptick in usage, if your water bill has suddenly increased, you will want to do some investigation. Oftentimes, an uptick in usage can be one of the first signs that water has started to leak somewhere, so be sure to monitor your water bill closely each month.

If you have discovered a water leak that has caused damage to your home, you can count on us to help. Contact us now to learn more about how our water restoration process works or to report household damage. Call us 24-hour a day at (770) 428-5467 for water restoration services!

Emergency Ready Program & READY Plan Mobile App | SERVPRO of Marietta West

6/15/2021 (Permalink)

SERVPRO ERP | Emergency Ready Plan If you are interested in our FREE Emergency Ready Plan service, please call SERVPRO of Marietta West at 770-428-5467!

If you had to guess, what percentage of businesses that experienced a natural or man-made disaster like water, fire, storm or mold damage? Would you be surprised to learn that up to 50% of businesses close down following these types of disasters. Of businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are “Ready for whatever happens” speaks trust to your clients and employees that, in the event your business is affected by a disaster, they don’t necessarily have to be. By working with SERVPRO of Marietta West to develop an Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business. 

Many businesses have an emergency contingency plan in place, but few have a plan in place, but few have a plan to get back into their buildings following a disaster. Check out the advantages of a SERVPRO Emergency READY Plan.

  • A no-cost assessment of your facility | This means there is no need to allocate funds, giving you a great value at no cost
  • A concise Profile Document that contains only the critical information needed in the event of an emergency | It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if your facility ever need it.
  • A guide to help you get back into your building following a disaster | This can help minimize the amount of time your business is inactive by having an immediate plan of action
  • Establishes SERVPRO of Marietta West as your disaster mitigation and restoration provider | You have a commercial restoration service provider that has been recognized as an industry leader, and is conveniently located in Marietta, GA
  • Identification of the chain of command for authorized work to begin | This saves time so SERVPRO of Marietta West can begin the work of mitigating your property damage, which can save you time and money
  • SERVPRO is a sponsor of the American Red Cross Ready Rating program | A free, web-based program designed to help businesses, organizations and schools become better prepared for emergencies
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information | Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency your are “Ready for whatever happens.”

Ready to Get Started?

The SERVPRO Emergency READY Plan is a tool for property managers and owners, both residential and commercial. It allows for the creation of an Emergency READY Profile. By developing a SERVPRO Emergency READY Profile for your home or business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your home or business. The READY Plan Mobile App is a FREE mobile app that places your ERP data on your phone, allowing for quick and easy 24-hour access to help.

How SERVPRO of Marietta West Detaches Carpet After a Water Loss

6/10/2021 (Permalink)

SERVPRO Technician Bonnet Cleaning an area rug Whether your home has been damaged by water damage or you just need your carpets professionally deep cleaned, call SERVPRO of Marietta West today!

One of the most common types of flooring SERVPRO of Marietta West runs into on restoration projects, is carpeting. Through our years of experience restoring hundreds of Marietta and Kennesaw properties and highly trained technicians, SERVPRO  of Marietta West has a great deal of success restoring water damaged carpet. Restoring carpet can be a tricky process, and if not handled properly stains can be permanently set, and/or unintentional additional damage could occur. If you have experienced water damage or your carpet is in need of a deep cleaning, let SERVPRO of Marietta West restore your property to “like-new” condition. We are the restoration company that is faster to any size disaster and can make water damage “Like it never even happened.”

Detaching Carpet After Water Damage

Tools: Carpet Knee Kicker, Carpet Awl, Knee Pads & PPE

Carpet awls look very similar to screwdrivers but with a sharp point instead of a patterned head. The carpet awl is used to penetrate and lift carpet away from the tack strip. The carpet knee kicker is used to relieve tension in the carpet from being stretched during the installation process. The carpet knee kicker has a large pad on the back of the tool and teeth that grip the carpet at the front of the tool. The user kicks the padded end of the tool with their knee (hence the name “carpet knee kicker”), causing the teeth to grip the carpet backing and relieving the tension holding the carpet in place. The carpet can then be released from the tack strip with the help of the carpet awl, and peeled back for removal .

Removing Carpet Quickly, Non-Invasively & Safely

To remove carpet without damaging or removing the baseboards, start in a corner of the room. With a gloved hand feel where the carpet tack strip runs parallel to the wall. The tack strip should be around one to three inches from the wall. Be sure to adjust the depth of the teeth of the carpet knee kicker to match the thickness of the carpet as to insure a good grip on the carpet while not over penetrating the carpet (possibly causing damage to the carpet, pad or even the subfloor). Place the teeth of the tool about two to three inches from the edge of the carpet and firmly strike the padded end of the carpet knee kicker with your knee. Then with the carpet awl, pry up the corner of the carpet. Repeat these steps along the wall in all affected areas to free the carpet from the floor. 

Carpet Cleaning Methods & Services

SERVPRO of Marietta West primarily utilizes five time-tested carpet cleaning methods. The cleaning industry uses several methods to clean carpets and other cleaning companies use other methods that SERVPRO has chosen not to offer for varying reasons. Determining the proper cleaning method depends on the results of the pretesting and pre-inspection process. Topical treatments such as a soil retardant or deodorizer are normally applied after the carpet is cleaned. 

The following are just a few of SERVPRO of Marietta West’s most popular carpet cleaning methods and services; Listed in order of least aggressiveness to most aggressive cleaning method:

  • Bonnet Cleaning - Bonnet cleaning is most effective on low-cut pile or low-level loop carpets and is the least aggressive restoration method. It is not intended to be effective on deep-cut pile carpets and should not be used on shag carpets or Berbers.
  • Hot Water Extraction - Hot water extraction is considered to be an effective cleaning method for light to moderate soiled carpet. Hot water combined with SERVPRO’s proprietary carpet and flooring restoration products, dissolve and emulsify soils to be suctioned away during the hot water extraction process.
  • Deluxe Precondition and Rinse - Deluxe precondition and rinse is effective in moderate to heavy soiling conditions and utilizes similar techniques to the Hot Water Extraction method with some added steps for additional cleaning power for noticeably soiled carpeting. 
  • Rotary Jet Extraction - The Rotary Jet Extraction method is very similar to the Deluxe Pre-conditioner and Rinse method except the RX-20 is used instead of a carpet wand. The additional agitation provided by the RX-20 improves cleaning and makes this method very effective in heavy soiling conditions. The weight of the RX-20 compresses carpet fibers to squeeze out moisture. This improves extraction of moisture and reduces drying time.
  • Showcase - Showcase is a two-step process and is the most aggressive restoration method. This method is highly effective in the heaviest of soil conditions and is the method often used in fire damaged restorations. The first step is to shampoo the carpet with the Rotary Jet Extractor, essentially performing all the services mentioned in the previous method. The second step is to rinse the carpet with an extractor and clean water rinse with Fabric Rinse and Color Set carpet restoration products.

Cleaning, restoring and/or removing carpet is a labor intensive process and if not done properly, can result in issues down the road when reinstalling the flooring. If you experience water damage, don’t risk damaging your property further by trying to clean up the mess yourself. Call the professionals at SERVPRO of Marietta West at (770) 428-5467 or click here and one of our job file coordinators will reach out to you as soon as possible. 

*If you are experiencing a water restoration emergency please call us directly on our 24-hour phone number mentioned above. A speedy clean up is paramount to almost all successful water restoration projects.

Staying Fire-Safe This Grilling Season | SERVPRO of Marietta West

6/7/2021 (Permalink)

flames and smoke from a bonfire Restoring fire and smoke damage is one of our specialties. Contact SERVPRO of Marietta West to learn more.

Spring is a time of new life, a lifting of the spirits after the long cold winter, and it encourages many of us to activity again after a period that can easily stagnate us. Birds and bees are at their best, and nature practically begs us to be outdoors enjoying its wonder...And when we’re outdoors in warm weather, what do we do?

We barbecue, naturally!

The grill has been waiting so long, and now it’s time to crank it up and get some burgers going. But the increase in outdoor activities tends to lead also to an elevation in the number of accidental home fires. In fact, spring sees more daily fires on average than any other time of year. But there are a few simple things you can do to make sure your outdoor activities are safe from fire this season.

- The Grill - Grills are to blame for most accidental outdoor fires this time of year, and it’s easy to see why. When high heat and flames combine with nearby combustible elements, gas and grease, you can imagine that it doesn’t take much short of the strictest cooking discipline for a fire to start. So keep it safe—don’t use a grill that has leaks or structural damage that might destabilize it, don’t leave the grill unattended while it’s operating, and don’t forget to clean up after. Almost 20% of grill fires are due to poor cleaning.

- The Fire Pit - The social hub of the backyard has become the fire pit for many families. Conversations come easy, and marshmallows roast perfectly. Just make sure you’re set up for safety around the pit. Keep a bucket of water within reach, in case of an emergency or spilled ash, and use that bucket to slowly douse the fire when you’re done. Dumping water can create billowing smoke and send dangerous embers flying. Never leave the fire unattended, and make sure kids and pets don’t go near it without being properly supervised.

- Chimneys & Dryer Vents - These don’t have to be done in spring, but you might as well while you’ve got fire safety on the brain. Your chimney stacks up soot and ash over the winter, so clean it out now so you don’t have a problem when you fire it up again in the fall. And lastly, pull the vent pipe off your dryer and examine it to see if any flammable lint is hiding in it. That stuff goes up quickly in high heat.

SERVPRO of South Atlanta's technicians are on hand 247 for emergencies. If you encounter fire damage at your home or business, no matter the cause, we will be there faster and have it cleaned up sooner. Call or click today and experience the SERVPRO difference.

Commercial Restoration and Cleaning | Hospitality and Food Service Industries

5/26/2021 (Permalink)

The hospitality and food service industries answer to numbers, so when damage threatens these industries, there’s one number they reach for...SERVPRO. The number one choice in commercial cleanup and restoration. If your Cobb County restaurant or hotel suffers water, fire or mold damage call SERVPRO of Marietta West for restoration and cleanup services. Our goal is to quickly and safely restore your property to preloss condition and restore full operation to your business. We are the restoration professionals with the experience, equipment and manpower to take on any size disaster and can get the job done right the first time. 

Hospitality Facilities

At SERVPRO of Marietta West we understand that keeping your guests satisfied is your top priority, and you can rest assured that you are our top priority. When disaster strikes a Marietta or Kennesaw hospitality facility, the help of a specialized team is critical in assuring that normal operations resume as quickly and safely as possible. Whether the cause is a coat hanger on a sprinkler head or a natural disaster, we work to efficiently isolate the damaged area so that basic functions can continue normally, and guests can enjoy your services with minimal impact. Our professionals are trained to work with your management and maintenance teams to prioritize spaces and make sure that all areas are restored to your complete satisfaction.

  • SERVPRO of Marietta West’s experience in restoring hospitality industry properties has given us the ability to provide a variety of detailed services for hospitality facilities like Hotels, Convention Centers, Casinos, Resorts, Entertainment Venues and Banquet Halls.

Food Service Facilities

Our number one priority at SERVPRO of Marietta West is getting your business and dining room back in operation as quickly as possible after a water, fire or over disaster event. When disaster strikes your restaurant or manufacturing center, you need the expertise of a team who is trained in food service cleanup. At SERVPRO of Marietta West our specialists are trained in health codes, regulations and the use of food-safe products. We understand the importance of getting your dining room, kitchen or production operational with minimal or no interruption at all. We’ll work to ensure all surfaces are restored and sanitized to health and food safety specifications, and you are able to get back to business quicker.

  • SERVPRO of Marietta West’s experience in restoring food service Industry properties has given us the ability to provide a variety of detailed services for facilities like Food Manufacturing Facilities, Food Distribution Centers, Fast Food & Fine Dining Restaurants, Senior Living Facility Kitchens and School Cafeterias.

Emergency READY Program

Most businesses have an emergency contingency plan in place for when disaster strikes, but few have a detailed understanding of how to get back into their buildings following a disaster. To access all of the SERVPRO capabilities, services and additional benefits, visit www.SERVPRO.com/READY or you can click here and one of our business development managers can contact you directly.

Must Have Items for Your Storm Emergency Kit | SERVPRO of Marietta West

5/20/2021 (Permalink)

Emergency First Aid Kit for storm events SERVPRO of Marietta West is here to help when disaster strikes. Call us 24/7 and we can make your storm damage "Like it never even happened."

In Marietta and Kennesaw, we are no strangers to severe weather. Weather events like severe thunderstorms, flash floods, and even tornadoes typically see an uptick during warmer months. Often the spring and summer months are filled with weather ranging from light rain to severe storms, and the regularity with which these occur can lead to complacency. 

However, it is important to remember that preparedness is a must—any severe storm has the potential to cause damage, and if you are prepared, you will be far more equipped to handle anything that happens. Storms can develop at a moment's notice so it is very important to pay attention to local weather reports and stay aware of local weather conditions.

One of the best ways you can help your household be more prepared is through building a severe weather emergency kit. Having everything you and your family might need in one convenient place is a great way to ensure that you will be ready for whatever severe weather comes your way.

While there are many things you may want to include depending on your family’s needs, there are a few must-have items that any household can benefit from.

The Must-Have Items to Keep in Your Storm Emergency Kit

A NOAA Weather Radio

When the weather turns severe, the power will often go out and cell phones will suffer from poor reception, which can be deadly when you are relying on these things for updates about rapidly changing weather conditions. Getting an NOAA weather radio is a great way to ensure that you can get vital updates no matter what. If you choose a battery-powered model, be sure you pack extra batteries in your kit as well.

Flashlights and Batteries

If the power goes out it may seem like a minor inconvenience, but it can actually be quite dangerous if you have no light source at all. Pack one flashlight per person in your emergency kit, along with lanterns for communal spaces, and be sure you pack plenty of batteries so you can replenish your light supply.

Food and Sealed Water Bottles

If the power is out for an extended period of time, it can be impossible to cook for homes that do not have a gas stove. Be sure your emergency kit contains some protein-rich food such as meal replacement bars or canned soups, and pack one gallon of water per person per day. It is recommended that you have enough food and water for three days at minimum.

*If your Marietta or Kennesaw home or business is in need of help to recovering from a storm disaster, you can count on SERVPRO of Marietta West! Call us today at (770) 428-5467 or to learn more or report non-emergency damages to us 24/7 click here.

Signs of Basement Water Damage in Kennesaw and Marietta Georgia

5/20/2021 (Permalink)

basement with water damage SERVPRO of Marietta West is here to extract water, dry out and restore your flooded basement and crawl space to preloss condition, 24-hours a day!

Water damage is a common issue for both residential and commercial property owners. There are any number of ways water can intrude into the structure of your home or business. Whether it's a pipe burst or toilet overflow, to storm and flood damage, SERVPRO of Marietta West is here to act quickly to cleanup and restore your property to preloss condition. When storm waters rise, trees fall, and water damage occurs, call the restoration professionals that more Kennesaw and Marietta home and business owners trust to restore their property...Call SERVPRO of Marietta West at (770) 428-5467 or click here and one of our loss coordinators will reach out to you as soon as possible.

What does “preloss condition” mean?

“Pre-loss condition” is a term used by insurance companies to describe the condition of a residence prior to damage. It is the act of restoring the residence to the condition it was before the damage was caused.

Common Signs of Water Damage in a Basement

  • Unpleasant or Musky Odors - One of the most common signs of water damage is a damp, dank or musky odor, particularly when observed directly after a storm. Lingering musty odors oftentimes indicate that water damage has occurred.
  • Stains and Discoloration - Stains and the discoloration of walls and ceilings is a dead give away of water damage caused by water intrusion and pipe or roof leaks. Water damage or leak damage will often cause stains that appear irregular in shape. They may also resemble growth layers in tree rings, which is an indicator that the water damage is a result of repeated leak damage.
  • Sump Pump Failure - In some homes sump pumps are used to extract standing water from basements and crawl spaces that routinely flood during rain storms. If this pump fails, water levels can rise to dangerous levels and cause water damage to the structure above. Standing water that does not disperse or show signs of successful drainage after several hours is an indicator that the sump pump system is insufficient or needs to be repaired or replaced.
  • Mold Growth - When people typically think of mold, we generally picture greenish or black splotchy growths that develop on spoiled food. Mold can also grow on non-food products, and when a home or business experiences water damage one of the major concerns is mold developing as a result of improper or incomplete drying practices. Mold can appear in many different colors, shapes and sizes so if you suspect mold growth call a reputable restoration company that offers mold remediation services like SERVPRO of Marietta West immediately. Left or neglected, water damage can quickly cause mold growth that spreads through a structure resulting in costly remediation and repairs.
  • Foundational Cracks - Cracks in foundations can allow water intrusion through foundation walls and floors. Some cracks in cement foundations can be only cosmetic, while others could require costly repairs. Monitor any cracks you find to ensure they do not expand or grow. If you suspect foundation issues contact a trusted foundation repair and restoration company like SERVPRO of Marietta West.
  • Flaking Paint on Masonry Walls - The cause of flaking paint on masonry walls and floors is often a result of high humidity. Particularly if the painted surface has imperfections or scratches that allow moisture to easily penetrate beneath the paint. Once the underlying moisture issue has been resolved, painted surfaces can oftentimes be sanded, refinished and painted to match existing walls, if caught early and addressed promptly.

SERVPRO of Marietta West Water Damage Repair and Restoration Services

SERVPRO of Marietta West is proud to serve Marietta, Kennesaw, Smyrna and Fair Oaks, Georgia home and business owners. We offer both residential and commercial water extraction, drying and restoration services, so no matter what sized disaster you are facing, SERVPRO of Marietta West is the right restoration company for the job. If you have experienced water damage, give us a call at (770) 428-5467 or click here for a customer contact request form and one of our job file coordinators will contact you by phone.

Tornado Safety - Before, During & After The Storm

5/19/2021 (Permalink)

Tornado damaged town - tornado & storm safety SERVPRO of Marietta West is here to help cleanup and restore storm damage 24-hours a day. Let us make your storm damage "Like it never even happened."

SERVPRO of Marietta West is here to help your family recover after a tornado, flooding, or any other type of storm damage. Our goal is to make the process of restoring your home after storm damage, as easy and pain-free as possible. We work with property insurance providers every day to restore our customer's property. We are preferred service providers for most major insurance companies and can help navigate you through filing an insurance claim should you choose to do so. Our team of storm cleanup and restoration specialists are available 24/7 and can be on-site to extract storm water and start the mitigation process, in as little as two hours. 

Tornadoes are the cause of some of mother nature's most powerful and damaging storm events. Tornadoes are known for their iconic funnel shape that are made up of violently rotating columns of air. Wind speeds can exceed 200 mph and tornadoes can form just about anywhere at just about anytime of the year. April and May are typically the most active months in Georgia for tornado activity. On average, North Georgia experiences about six days a year where tornadoes occur, and around nineteen days a year with severe damaging winds.

Tornadoes are not to be trifled with and can cause major damage to homes and businesses in the Metro Atlanta area. Being prepared for weather events like tornadoes, floods, or even hurricanes and tropical storms is crucial to safely enduring catastrophic weather events. That's why SERVPRO of Marietta West has put together the following safety tips for Georgia's tornado season.

Be Prepared for Tornado Season in Georgia

  • Get to know the area you live in and it’s tornado history. Weather history is a great indicator of how frequently tornadoes affect a given area.
  • Be familiar with tornado warning signs and listen to local weather reports predicting weather conditions conducive to tornadic activity. Typical signs include rotating funnel-shaped clouds, flying debris, or the sound of a freight train.
  • Pay attention to and be familiar with early warning systems like sirens and the Emergency Alert System (EAS).  You can listen to emergency alerts and weather advisories using NOAA Weather Radio.
  • Have a plan that identifies a safe place to shelter during a tornado and practice this plan several times throughout the year. If possible seek shelter in a safe space built using FEMA criteria or built to ICC 500 Standards. Small interior room that has no windows on the ground level or in a basement.
  • Prepare for a long-term stay at home or sheltering in place by having emergency supplies including potable drinking water, non-perishable foods, medical supplies and some common cleaning and sanitary supplies.

Safety Tips - During a Tornado

  • Seek shelter immediately by going to a safe location, preferably the one you previously outlined in your Weather Emergency Plan. As stated above, if possible seek shelter in a safe space built using FEMA criteria or built to ICC 500 Standards. Small interior room that has no windows on the ground level or in a basement.
  • Monitor and pay attention to local alert systems, EAS, and/or the NOAA Weather Radio for emergency information and instructions.
  • Do not try to outrun a tornado in a vehicle. If you are in a car or outdoors and cannot get to a building for shelter, cover your head and neck with your arms and cover your body with whatever is available like coats or blankets.

Safety After a Tornado

  • Stay away from fallen power lines and broken utility lines.
  • Pay attention to the EAS, NOAA Weather Radio, and local authorities for weather updates and relief efforts.
  • During the clean-up process where thick soled shoes or work boots, long pants, work gloves and appropriate face covering or mask if you plan on cleaning up damage or clearing debris.

If  your home is damaged by a tornado or experience a flood loss, call the restoration professionals at SERVPRO of Marietta West for help. We will extract storm water from your carpet, crawlspace and/or basement. Our team of storm restoration specialists will secure your property with our tarp and boardup services if the structure has been compromised. SERVPRO restoration technicians will mitigate storm damage and quickly and safely dry and restore your property to preloss condition. Call us at (770) 428-5467 for emergency storm cleanup and restoration services or visit www.SERVPROmariettawest.com/storm-flooding-restoration for more information.

SERVPRO of Marietta West is the premier storm restoration company in the Kennesaw or Marietta area. We offer industry leading customer service while adhering to strict industry standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC). We are locally owned and operated but have the backing and support of 1,800 franchises, the nation’s largest network of restoration professionals. That means that no matter where you live, there is a SERVPRO nearby that is ready to help make your water or storm damage claim “Like it never even happened.”

SERVPRO of Marietta West Customer Testimonials

Don’t take our word for it...see what Cobb County customers have to say about working with SERVPRO of Marietta West

SERVPRO Certifications & Reviews

Commercial Restoration and Cleaning Services | SERVPRO of Marietta West

5/13/2021 (Permalink)

commercial facility with debris everywhere SERVPRO of Marietta West is here to help restore our customers property, no matter what size disaster your commercial facility has experienced.

You don’t have time to worry about the common wear and tear that gradually soils your office. When grime, odor and moisture challenges go beyond the scope of your regular janitorial staff, call SERVPRO of Marietta West. Whether it’s removing an odor problem or deep cleaning flooring or carpets, you can rely on SERVPRO of Marietta West to make your workspace look its very best. Our restoration professional will get the job done right and get it done quickly, because the SERVPRO Advantage includes benefits like award-winning training, over 16 years of experience, and exclusive cleaning products.

Specialty Cleaning Services

SERVPRO of Marietta West offers commercial cleaning services ranging from cleaning restaurant hoods to commercial water damage and even removing biohazard contaminants. We have the specialized training and products to get your commercial property back to business “Like it never even happened.” SERVPRO of Marietta West’s commercial services include the following cleaning services:

Restoration and Mitigation Training Excellence 

The state of the art SERVPRO National Training Center teaches restoration and mitigation skills to SERVPRO Water Restoration Technicians (WRT) and insurance industry employees. It is one of the few facilities in the country that has been recognized as a state approved continuing education course location and IICRC approved training facility. SERVPRO is committed to fielding the most well trained and experienced cleaning and restoration professionals, so that our customers’ restoration projects are completed within budget, on time, to specification, and so that our customers receive the industry leading service SERVPRO is known for.

SERVPRO’s Commercial Large Loss Division...No Job is Too Large

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any-size disaster. Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation. The SERVPRO Advantage is our ability to dispatch trained production professionals  and cut costs through the strategic placement and oversight of temporary labor. Commercial clients include property management companies and facilities in the hospitality, healthcare, education, food services and retail industries.

With over 1,800 franchises in North America, SERVPRO has the resources to help you immediately. We will work with you and your carrier to develop and approve a recovery plan designed to reduce business interruption while performing the necessary work to reduce further damage.

Why Thunderstorms Are Dangerous | SERVPRO of Marietta West

5/7/2021 (Permalink)

a large lighting strike just in front of person driving down road Thunderstorms can pop up at any moment. Contact SERVPRO of Marietta West if you experience any storm or water damage. We are here to help 24/7!

This time of year, we typically start to experience the result of warm air meeting cold air, which can bring intense bouts of rain, but in particular, thunderstorms. Some storms may pass through with little to no impact, but others leave behind a trail of destruction. The high winds, lightning, pouring rain, flooding, hail and other issues are just a few ways that these storms can become dangerous very quickly.

A thunderstorm is defined as a storm that has thunder and is accompanied by lightning. For it to be classified as a severe thunderstorm, it has hail that is one inch or larger in diameter and brings straight-line winds of at least 58 miles per hour or more.

Here we will look at some of the ways that thunderstorms can become particularly dangerous to both people and property so that you can prepare and protect what is most important to you the next time one comes through Marietta.

  • Lightning Strikes - Lightning is commonly considered the most dangerous elements of a thunderstorm, having recently been reported of being responsible for around 300 injuries every year.. Beyond the injuries to people, lightning can cause damage to homes and businesses, particularly in starting house fires or felling trees that are already at risk of falling and causing damage to property. One important thing to remember is that lightning comes by default with every storm so it can be dangerous even if you don’t see it yet.
  • Hail Damage - Hail is known to cause damage to just about everything it touches. If hail comes with a severe thunderstorm, the one inch (or larger) hail can can produce unparalleled damage to uncovered cars, roofs, sidings of houses, and especially people and pets if they are not adequately protected by shelter. The speed at which hail falls makes it an especially painful and powerful force.
  • Flash Flooding - Even for those not in a formally identified floodplain, flash flooding can still be present and bring with it serious problems. Flash floods can occur at any time, particularly when there is heavy rainfall. If storm drains are clogged and back up or if small roadside ditches become filled with water, roadways can quickly turn into life-threatening scenarios in the event of heavy rain. If there is a flooded roadway, drivers should use all caution and not attempt to cross it. This is a situation where damage to a vehicle is highly likely to occur, and can even carry a car away with the tide.

Being as prepared as possible for a thunderstorm is best, but is not a way to guarantee damage will not happen to homes or commercial buildings. If you have damage to a recent storm, you can count on us to help. Contact us today to learn more about our storm restoration processes.

Locally Owned Company with National Storm Resources

SERVPRO of Marietta West is locally owned and operated—so we live and work here too, and are proud to be part of the Marietta community. We are also part of a national network of 1,700 with special Disaster Recover Teams that can respond with additional resources during catastrophic storms and major events. We are proud to serve Marietta, Fair Oaks, Smyrna and Kennesaw.

Storm Damage in Marietta Georgia

An immediate response is critical to minimize storm damage, and can reduce cleaning and restoration costs. If you find standing water in your home or your basement floods, toilet overflows, or sewage backs up; A quick response by our certified technicians, like those found as SERVPRO of Marietta West, can halt damages in there tracks and prevent invasive demolition and other time consuming and costly actions. Our highly trained technicians are well versed in property damage restoration for both residential and commercial structures. Rest assured our teams are equipped with the knowledge to restore your property to preloss condition.

*If your home or business has suffered storm or water damage please call SERVPRO of Marietta West at (770) 428-5467

SERVPRO of Marietta West is Hiring Water & Fire Restoration Technicians

4/7/2021 (Permalink)

SERVPRO of Marietta West is hiring Water & Fire Restoration Technicians SERVPRO of Marietta West is a family owned local business with backing of the nations leading name in the water & fire restoration industry...SERVPRO!

SERVPRO of Marietta West is a busy restoration company that is searching for a full-time highly motivated fire/water restoration technician to become a member of our team. As a valued SERVPRO of Marietta West employee, you will be part of a stable, growing company offering state-of-the-art customer service and products. You will receive a competitive salary plus bonus, with the opportunity to learn and grow. We are looking for individuals who are looking to better themselves. This position will be part of our emergency water damage and restoration crews on projects involving residential and commercial buildings.

SERVPRO of Marietta West is Hiring Restoration Technicians

Experience in the fire and water damage restoration and mold remediation industry is a plus and certifications are helpful, but not required. Candidates must be available to serve on our 24-hour on-call rotation, have a clean valid driver's license, and be able to pass a criminal background check and also submit to random drug screening.

Desired Experience & Training

  • Training in the restoration and/or repair of  water, fire, mold and storm damage
  • Experience in general labor restoration and construction trades like demolition, containment set up, water extraction, carpet cleaning, and cleaning
  • IICRC WRT certification are a major plus but not required
  • Willingness to learn, "can do" attitude, good work ethic, communication skills, professional appearance

Compensation and Benefits

  • Steady 40+ Hours Weekly
  • Paid Sick, Holiday/Vacation, & Personal Days
  • 401K Retirement Plan Options
  • After Hours Incentive Plan & Bonuses
  • 35K-45K Yearly Base Salary

Seeking an Exciting Career in the Water Restoration Industry?

If you meet the above criteria, please submit your resume including job history, wage requirements, and professional references here or email your information to SERVPROmw@rproenterprises.com. SERVPRO of Marietta West is an Equal Opportunity Employer and is a Drug Free Workplace.

*If you are interested in a career in the restoration industry and have experience with sales and marketing check out our available Sales & Marketing Role.

Why More Auto-Owners Insurance Customers & Agents Choose SERVPRO of Marietta West

4/5/2021 (Permalink)

SERVPRO of Marietta West preferred service provider for Auto-Owners Insurance SERVPRO of Marietta West is a preferred service provider for Auto-Owners insurance restoration claims. Call us for 24/7 emergency restoration service!

SERVPRO of Marietta West is the premier water, fire and mold restoration company in the greater Kennesaw and Marietta area. We’ve provided industry leading service for over 17 years, and have developed a great working relationship with all of our local insurance agents. SERVPRO and Auto-Owners Insurance have developed a particularly close working relationship over the years through SERVPRO’s network of over 1,800 franchises, cleaning and restoring thousands of Auto-Owners policy holder’s properties. 

Auto-Owners Insurance, their customers and SERVPRO have a symbiotic relationship. When an Auto-Owners Insurance customer experiences a water, fire, or mold loss and chooses SERVPRO of Marietta West to restore their property, they can rest easy knowing they have the industry leading mitigation and restoration company cleaning and restoring their property. Auto-Owners Insurance knows that they are being treated fairly and that their customer is in good hands, because of Auto-Owners and SERVPRO’s pre-negotiated pricing through Xactimate and standards of service set by the IICRC. SERVPRO benefits by having a reliable source of water, fire, and/or mold restoration customers.

Auto-Owners Agent’s Benefits of Referring SERVPRO of Marietta West 

Customer Services: SERVPRO of Marietta West professionals will handle each job according to the highest professional standard, interacting with customers in a professional manner to provide excellent customer service. The science of restoration can be a complicated issue, but SERVPRO of Marietta West professionals have the equipment, technology, training, and customer diplomacy for any size disaster.

Customer Retention: Satisfied customers translate to a higher rate of policy retention and renewals. We thoroughly document and communicate each step of the restoration process, because an informed customer is often a happy customer. SERVPRO of Marietta West also produces the correct claim documentation for fast claim processing.

Additional Product Sales: Satisfied customers who are pleased with the claim handling process are more likely to provide new referrals and to be more receptive to allowing you to offer additional insurance and financial products. If a large-scale disaster or storm strikes, the SERVPRO System has the resources to get to customers quickly. When their needs are met quickly, your relationship has added value.

Limited Warranty - Two Years Labor / One Year Materials: Customers enjoy knowing we will meet expectations, or we will provide re-service at no additional cost for up to two years. We warrant for two years the workmanship of the emergency mitigation service or restoration work performed. We warrant for one year that all materials, furnished by us, are of good quality and free from defects.

SERVPRO 1-4-8 Emergency Service Guarantee 

  • ONE - Within one hour from notice of loss SERVPRO of Marietta West will contact the insured to arrange for service.
  • FOUR - Within four hours of loss notification, SERVPRO of Marietta West will be on-site to start mitigation services (if necessary). In most cases we are on-site within two hours of notification of loss because we know a quick action is often key to a water and fire claims.
  • EIGHT - Within eight business hours a verbal briefing of the scope will be communicated to the adjuster by SERVPRO of Marietta West. 

*Agents can SERVPRO of Marietta West, without making an additional phone call at first notification of loss to Auto-Owners.

Check-Out SERVPRO of Marietta West Great Customer Reviews

Shantell of Marietta, GA - “I called SERVPRO of Marietta West due to rain water coming into my basement. Carl came out quickly and assessed the damage. He provided a quote and was able to take up the wet items in a timely manner. He was very helpful and professional. Everyone I spoke with was great throughout the process.”

Matt of Hiram, GA - “SERVPRO of Marietta West is the best! Wouldn't trust anyone else as my clean up crew! Thanks for the great customer service and great work!”

Karen of Marietta, GA - “Thanks to Bryan Davis and Carl Sylvester for all the hard work they did to get the clean up process started following my hot water disaster. They arrived shortly after I contacted them, they were very friendly and professional explaining all they would be doing. They did an excellent job, Sean Walsh came on day two and accessed how well things were responding to all the measures they had taken and explained his concerns as professional and friendly. Would definitely recommend SERVPRO of Marietta West and their excellent staff to help when water situations happen. Thanks again!”

Other Awesome SERVPRO of Marietta West Customer Reviews

SERVPRO of Marietta West Helps Restore Homes & Businesses in Texas

3/16/2021 (Permalink)

SERVPRO of Marietta West is here to help when winter storm cause damage SERVPRO of Marietta West is here to help 24/7. No matter what type of water damage you face, SERVPRO can make it "Like it never even happened."

As you probably know, Texas and several other southern states recently experienced a historic winter storm with below freezing temperatures that caused untold amounts of damage to homes and businesses. Pipes froze after several days of freezing temperatures that were accompanied by severe ice and snow storms. Home and business owners lost both power and water services for up to a week, and without power to heat their homes and businesses, many structures suffered major damage due to pipes bursting. As the winter storm subsided and temperatures began to rise. Power was restored to homes and business, but the damage was done. Cracked and burst pipes began to thaw causing buildings to flood.

SERVPRO of Marietta West saw Texans suffering from this storm event and knew we had the skills and training to help them dry and restore their property. As a locally owned and operated business, SERVPRO of Marietta West has serviced the Marietta & Kennesaw area for over seventeen years and is known for our great customer service, but typically does not “storm chase” or travel outside of North Georgia to service customers. When ownership saw reports of the amount of property damage Texas had suffered, they called an emergency meeting. This meeting consisted of our Operations Manager, Production Managers, and key SERVPRO Team members. Their goal was to develop a plan to send as much help as we could to Texas. 

We were able to send three project managers, seven lead restoration technicians, and five mitigation specialists. The team drove seven service vehicles equipped with water extraction tools and an equipment trailer containing over 250 air mover and 50 dehumidifiers. Our team of storm restoration specialists worked hand in hand with SERVPRO’s Disaster Recovery Team (DRT) to service over forty homes in just ten days. The SERVPRO’s DRT is an industry leader when it comes to recovery efforts after storm events and large losses. With over 1,700 franchises nationwide no matter where or what kind of major weather event happens, SERVPRO has restoration professionals ready to help nearby. 

Have Storm or Flood Damage? Call Us Today 770-428-5467

When you find standing water in your home...flood water levels rise, water heater bursts, toilet overflows, pipes burst, or raw sewage causes sewage damage; A quick response by our IICRC Certified technicians can halt the damages in the early stages when it is easier and more cost effective to restore, rather than requiring invasive actions like demolition, repair, and remodeling. If you have questions or would like additional information please give us a call today, or click here and one of our job file coordinators will reach out to you ASAP. We are available 24-hours 7-days a week. For more commonly asked questions on storm and water damage cleanup, you can visit our friends over at nationaldisasterrecover.org.

Customer Reviews & Testimonials

Storm Restoration Customer Testimonials

Dennis S. of McKinney, TX - I couldn't be more grateful for all the hard work that Stanley and his crew have done. SERVPRO of Marietta West's technicians are knowledgeable and professional. I am over the moon happy with your services!”

Susan B. of Smyrna, GA - “This is the most efficient company I've ever used! I called and they were on site within the hour. The results were flawless. Then a short time later my 89 year old mother had a tree fall on her house during a storm, of course I made the call and again from drying out the house, tearing out sheetrock and repairs were so easy. My mother's house was clean and finished on time. I recommend this company and have sent friends to them and they had the same results as our family! Thank You to the staff of SERVPRO in Marietta West.”

Lesli of Mableton, GA - “Sean, Jose, and Tiffany were a pleasure to work with and handled every concern and multiple questions I had in a timely and professional manner. They were quick to respond to our needs. Thank you!”

Alan of Marietta, GA - “Perfect...Professional and courteous on the job. I enjoyed working with Derek and Rachel.”


*For more related Storm Restoration Blogs check out the following links: “Why More Homeowners Choose SERVPRO of Marietta West to Restore Their Storm Damage Homes”; “Marietta Homeowner Calls SERVPRO of Marietta West After Home Flood”; “SERVPRO of Marietta West Restores Homes and Businesses After Storm Damage”; “Flash Flood Home Repair and Restoration in Smyrna GA

SERVPRO of Marietta West: Claims Documentation is Key

3/10/2021 (Permalink)

SERVPRO of Marietta West Mitigation, Cleaning & Restoration SERVPRO of Marietta West is open 24/7 for emergency services like water extraction, storm damage restoration, fire restoration, and boardup services.

When SERVPRO of Marietta West is called out to an emergency water claim, we not only provide emergency services like water extraction, emergency mitigation and restoration; but we also gather valuable information to assist in the insurance claims process. We have worked with local Marietta agents like State Farm, Farmers, Allstate, American Family Insurance and many other independently owned insurance providers for over 17-years. We are preferred vendors for most insurance providers and can assist our customers in the claims process. This helps ensure that our customers walk away from their water claim feeling valued, respected, and most importantly “Like it never even happened.” 

One way SERVPRO of Marietta West separates itself from the competition is by providing premium services at competitive pricing. Part of our premium service is our attention to detail. In order to insure each and every customer receives SERVPRO’s industry leading customer service, SERVPRO of Marietta West has implemented a cutting edge documentation system. From our proprietary restoration project management software called DryBook to our new Matterport room scanning equipment, SERVPRO of Marietta West’s documentation process helps all parties involved stay on the same page and up-to-date on the claims progress. 

Matterport Scan

The Matterport system consists of three main parts, the Matterport PRO2 Camera, the Matterport Capture App, and the Matterport 3D Showcase App. The Matterport system is SERVPRO of Marietta West’s latest addition to the documentation process. The camera system is made up of an array of nine different camera sensors that are used to create a 360° picture. The camera sits on a tripod where it rotates in 360° while taking 134 megapixel pictures of the surrounding room. Using Matterport’s proprietary image software, multiple images taken from different locations within the room can be digitally stitched together to create a 4K 3D tour of the room(s). Along with creating a 360° 3D tour of the property. The Matterport system can also create a sketch or floorplan of the property. Using infrared imaging while scanning a given room, the camera takes measurements in 360°. This allows us to import the Matterport file into Xactimate for a quick and easy claims process. 

This camera system has been a great addition to SERVPRO of Marietta West’s documentation process, allowing our highly trained crews to better document our customer claims. Our Project Manager will use the camera system to scan the affected area documenting the damage. Having a detailed and comprehensive model of the affected area can be very helpful when questions of coverage and scope of work are raised by adjuster and insurance providers. Aside from helping document our customer restoration claims, the camera system also affords the insurance companies and adjusters that work with SERVPRO of Marietta West, the ability to view their customers' claims remotely. With today's need for social distancing, this system can reduce not only “face-to-face” interaction but can also speed up the approvals process. By being able to document our customers water, fire, or mold claims in 360°, it gives insurance providers the option of a “contactless inspection” while maintaining their ability to thoroughly inspect the claim. By limiting the number of people that have to visit the customer’s property we limit the amount of physical contact between customers, insurance providers, adjusters and SERVPRO personnel. Virtual tours can be shared with insurance providers and adjusters by simply emailing or texting them a link like this https://my.matterport.com/show/?m=fQWiUTJmLvZ

SERVPRO DryBook

As a part of a franchise system of 1,700 locally owned franchises, SERVPRO franchises utilized a proprietary piece of software called DryBook. DryBook is used from beginning to completion of a restoration project. When customers call SERVPRO of Marietta West, our Job File Coordinators use this system to document the customers contact and claim information. In the field our Restoration Technicians utilize a mobile version of the software on their iPads to document the damage, collecting pictures, create job notes, a sketch of the affected area, taking moisture readings of the property, and drying-logs (a drying log is a report that documents the drying progress during a restoration project to insure that the structure and building materials are dried in accordance with IICRC S500 Standards). Once the customer's restoration project is completed, DryBook is used to create a comprehensive report for both the homeowner and insurance provider. This report makes the claims process a breeze and helps prevent issues so that the claim runs smoothly for both the homeowner and the insurance provider.  

Xactimate + Restoration Manager

Xactware specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. It’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence.

SERVPRO partnered with Xactware back in 2019, to integrate the Xactware’s Restoration Manager tool into our franchise systems. Xactware Restoration Manager has been adopted as the estimating or “industry pricing” tool by insurance providers and reputable restoration companies like SERVPRO of Marietta West. Using this estimating software means that SERVPRO’s estimates and pricing are accurate and formatted correctly, making the approvals process much quicker, easier and prevents discrepancies.

Got Water, Fire, or Mold Damage? Click Here or Call SERVPRO of Marietta West at (770) 428-5467

Customer Reviews & Testimonials

Faster to Any Size Disaster

SERVPRO of Marietta West is the name more Marietta and Kennesaw home and business owners trust. Our team of restoration and drying professionals have extensive knowledge and training to ensure we are the best at what we do. SERVPRO of Marietta West eats, sleeps and breaths restoration. We are locally owned and operated, but have the backing of a nationwide franchise system of over 1,700 franchises nationwide. Our Team lives and works in the Cobb County area, and understands the unique challenges water, fire and mold damage pose to your home. SERVPRO of Marietta West is here to help home and business owners navigate the restoration claims process. 

SERVPRO of Marietta West is Looking for Sales & Marketing Representatives

3/4/2021 (Permalink)

SERVPRO of Marietta West is hiring Sales & Marketing Representatives Looking of an exciting and fast pace sales and marketing opportunity. Apply for SERVPRO's Sales & Marketing position today!

Now Hiring! Do you love educating and working with people? If you want to be a leader in a great company, then don’t miss your chance to join our SERVPRO of Marietta West as a new Sales/Marketing Representative! In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make water, fire & mold damage “Like it never even happened.” We are looking for a candidate that is comfortable meeting new people, who has excellent communication skills, has follow-through, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ideal candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership of a project. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect SERVPRO Teammate! As a valued SERVPRO of Marietta West employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Did you know here at our SERVPRO locations that 72% of our employees have been here a year or longer? It is our ultimate goal to make this a great place to work and the better we are at helping our team achieve their goals the more successful we become! That being said we are hiring for a dynamic Marketing Representative, to help Matt and Marianne take it to the next level! If you are looking for some motivated teammates, don't be shy and go ahead and click here to apply!

Primary Responsibilities

  • Meet or exceed assigned sales quota by executing the sales cycle, setting up closing appointments, maintaining assigned contact lists, participating in professional associations, hosting lunch-and-learns, and promoting continuing education (CE) courses
  • Support online marketing departments through customer review procurement, contribute content on social media platforms, and assist in creation of blog materials related to the restoration industry.   
  • Complete Emergency Ready Profiles (ERPs) and discuss benefits of emergency event preparation
  • Conduct objective-to-objective daily marketing contacts, build customer relationships and rapport by educating them on the reasons SERVPRO® is the best cleaning and restoration company in the world, compile and maintain center of influence information., identify “Target 25” (Top 25 contacts to develop into clients)
  • Provide owners and marketing managers with one-on-one meetings (closing appointments) with COIs to encourage SERVPRO® referrals
  • Increase sales territory revenue by consistently achieving sales territory goals

Click Here to Apply 

Position Requirements

  • A minimum two years of progressive and responsible business-to-business sales experience
  • Experience with sales and marketing within the service territory 
  • Superb sales, customer service, administrative, verbal, and written communication skills
  • Strong business and financial background and process-and-results-driven attitude
  • Experience in the commercial cleaning and restoration or insurance industry is desired
  • Working knowledge of current business software technologies is required
  • Bachelor’s degree in marketing or business or equivalent experience
  • Ability to successfully complete a background check subject to applicable law 

Pay Rate

Competitive base plus commission and increases based on merit.  

For more information on this opportunity and to Apply - CLICK HERE

SERVPRO of Marietta West's Biohazard, Vandalism & Crime Scene Cleanup Services

1/6/2021 (Permalink)

Crime Scene & Biohazard Cleanup SERVPRO of Marietta West is here 24/7 to help in your time of need.

A few decades ago, crime scene cleanup businesses were nearly non-existent. The business of cleaning up crime scenes, bodily fluids and even accidental deaths require much more than rubber gloves and a few cleaning products. SERVPRO of Marietta West helps people going through the worst time of their lives nearly every single day of the week, whether it is water damage mitigation, fire damage restoration, proactive coronavirus cleanings, or crime scene and biohazard cleanup. Helping people in distress and grieving families accounts for a very large part of our job. Our restoration and cleaning professionals are trained in both the practical side and the emotional side of restoring your property to preloss condition.   

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO of Marietta West offers fast and reliable biohazard, vandalism, and crime scene cleanup and remediation services to residential and commercial property owners. Our team holds multiple certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC) and the Environmental Protection Agency (EPA) like: ASD - Applied Structural Drying Technicians, WRT - Water Damage Restoration Technicians, RRP - Lead-Based Paint Activities and Renovation, IICRC Certified Firm, and ECTP - Employee Certification Training Program. If you have suffered water, fire, mold or biohazard related loss, call SERVPRO of Marietta West today, or click here and one of our team members will reach out to you. We offer round the clock service and can be at your door within a couple hours of your call in most cases. When disaster strikes SERVPRO of Marietta West is here to help.

Biohazard Remediation & Cleanup

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. Failure to properly handle and safely remove such substances can contribute to unhealthy and even dangerous environments. SERVPRO of Marietta West is trained to safely and effectively remove hazardous biological substances and prepare waste for property disposal according to OSHA, EPA, and state and local health regulations. SERVPRO of Marietta West helps turn unsafe environments into clean, safe homes and businesses. SERVPRO of Marietta West can help with:

  • Bloodborne Pathogens
  • Methamphetamine Labs
  • Vandalism
  • Crime Scene Residues
  • Arson
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation & Remediation

Bloodborne Pathogens

SERVPRO of Marietta West’s team removes and disposes of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. Trained SERVPRO of Marietta West professionals thoroughly clean, disinfect, and deodorize the structure.

Methamphetamine Labs

Many of the chemicals used in the production of illegal drugs, such as methamphetamine, are volatile and can leave harmful residues throughout a structure. SERVPRO of Marietta West professionals follow applicable federal and state guidelines to clean all surfaces.

Arson & Vandalism

SERVPRO of Marietta West’s team of restoration specialists are recognized as leaders at helping property owners recover quickly and safely from fire and water damage. We also provide general cleaning and deodorization services for situations resulting from vandalism including:

  • Graffiti
  • Egg
  • Spoiled Foods
  • Human & Animal Waste

Sewage Backup

Sewage backups and black water intrusions are more than nasty, smelly deposits-these damages also introduce harmful microorganisms into a structure. SERVPRO of Marietta West’s team of restoration professionals can remove the sewage, contaminants, and moisture, disinfecting as they clean. We help ensure the structure is cleaned, disinfected, and deodorized.

Call SERVPRO of Marietta West today! - (770) 428-5467

  • 24/7/365 Emergency Services
  • Over 1,700 SERVPRO Franchises serving North America since 1967
  • Restore vs. Replace
  • Locally Owned & Operated
  • Commercial & Residential 

Customer Testimonials

Sheila K. of Kennesaw, GA - “Great service! Quick response time! Professional office staff! Employees were extremely help during a difficult time. Great service!”

Matt of Hiram, GA - “SERVPRO of Marietta West is the best! Wouldn’t trust anyone else as my clean up crew! Thanks for the great customer service and great work!”

Karen of Marietta, GA - “Thanks to Bryan Davis and Carl Sylvester for all the hard work they did to get the clean up process started following my hot water disaster. They arrived shortly after I contacted them, they were very friendly and professional explaining all they would be doing. They did an excellent job, Sean Walsh came on day two and assessed how well things were responding to all the measures they had taken and explained his concerns; Also professional and friendly. Would definitely recommend SERVPRO and their excellent staff to help when water situations happen. Thanks again!”

Additional Positive Online Customer Reviews


*If you have enjoyed this blog and want additional information or would like to read some of our previous Restoration Blog post check out the following links: “SERVPRO of Marietta West is Here to Help During This Time of Need”; “Why Hire a Professional Water Restoration Company?"; “What Kennesaw Customers Can Expect When They Call SERVPRO of Marietta West”; “How Farmers Insurance Agents Benefit by Referring SERVPRO of Marietta West”; “Why SERVPRO of Marietta West

Christmas Fire Safety Tips for Your Marietta Home

12/24/2020 (Permalink)

SERVPRO of Marietta West Christmas fire safety tips SERVPRO of Marietta West wishes you and your family a very merry and safe Christmas and holiday season!

The Christmas season just would not be the same without shimmery, sparkly lights illuminating homes making everything shiny and bright. When it comes to fire prevention and protection safety is not something we can take for granted. US fire departments responded to an average 770 home structure fires per year that began with Christmas decorations. A live Christmas tree burn conducted by the US Consumer Product Safety Commission (CPSC) shows just how quickly a dried Christmas tree burns with flashover occurring in less than one minute as compared to a well-watered tree, which burns at a much slower rate.

Keep your holiday merry and bright by making fire safety a priority during this holiday season. When planning and implementing your lighting design keep these holiday safety tips in mind to help you reduce the risk of property damage, injury or even death.   

Fire Safety Tips for the Christmas Season

  • Before plugging in a set of lights examine the cord for damage. Throw away any worn out or damaged sets of lights.
  • Never overload a circuit. Too many decorations and lights can overload electrical outlets and can cause a fire.
  • Turn off lights and decorations before leaving the house or going to bed.
  • Keep your tree hydrated. Once a tree is dry, it can catch fire easily. Dried out trees should be discarded.
  • Inspect and dispose of any damage decorations.
  • Decorations are temporary, remove them after the holidays.
  • Avoid using candles when possible. Consider using battery-operated candles in place of traditional candles. 

When an unavoidable circumstance like fire damage happens SERVPRO of Marietta West can provide a timely response. We pride ourselves in making fire damage “Like it never even happened.” SERVPRO of Marietta West restoration professionals offer mitigation services ranging from fire, smoke, soot removal, content cleaning and restoration. We are available 24 hours a day, 365 days a year to help you regain control quickly. With the industry approved training to employ rapid response, the utmost professionalism, cutting edge-technology and open communication, we strive to restore not only the home but the consumers peace of mind as well.

Customer Reviews and Testimonials

Mrs. Kirkland of Douglasville, GA - Alvin did a great job! I would recommend SERVPRO of Marietta West to anyone who needs water damage restoration.”

James U. of Marietta, GA - “I want to thank SERVPRO of Marietta West for coming out to my home so quickly. Dustin was kind and courteous. He listened to the issue and know what to do. Dustin gave me expert advice as to how he would treat the situation. Really great service as I would use SERVPRO Marietta West again and refer my neighbors as well!”

Joshua of Powder Springs, GA - “Very professional, the group of guys that came to my home made me feel as comfortable as possible during a terrible situation. Handled the flood in my home like the pro’s that they are!”

More Customer Online Reviews and Endorsements

*Check out some of our previous related Fire Restoration Blogs: “Fire Extinguisher Cleanup in Marietta, GA”; “Overview of SERVPRO of Marietta West's Fire Restoration Services”; “Removing Smoke and Nicotine Odors from your Cobb County Home”; “SERVPRO's Fire, Soot, and Smoke Cleaning Process For Your Marietta Home”; “How to Handle a Fire Loss in Kennesaw GA

SERVPRO of Marietta West's Cutting-Edge Drying & Restoration Equipment

12/7/2020 (Permalink)

SEVPRO of Marietta West cutting-edge drying and restoration equipment SERVPRO of Marietta West is open 24/7. Give us a call today and let us make your water damage claim "Like it never even happened."

Ask any skilled tradesman or tradeswoman if having the right equipment for the job is important and you will get the same answer. Yes, it’s very important to have the proper equipment to fulfill any skilled trade project. The water restoration trade is no different. Having the proper equipment will help ensure that your projects are completed efficiently, safely, and in a cost and time effective manner. SERVPRO of Marietta West has outfitted every technician and restoration specialist with cutting edge drying equipment and has trained them on the use and operation of said equipment.

Properly training your personnel on use and operation of specialized equipment goes hand-in-hand with having the proper equipment. That's why all SERVPRO technicians initially undergo a 15-day hands-on course which is the foundation of the SERVPRO training program. They also receive ongoing training and certification from the IICRC.

*The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Air Moving Equipment: 

  • Traditional Centrifugal Air Movers - Traditional centrifugal air movers or “snail fans” as they are commonly referred to, have been used to perform restorative drying for many years and are commonly used on both commercial and residential restoration projects. These air movers provide excellent airflow and high static pressure with low amp draw, making it possible to power several of these air movers on a single 15-amp household circuit. Traditional air movers tend to be on the bulky side, standing about a foot and a half tall by a foot and a half wide, but provide ample drying power to evaporate moisture from building materials and contents.
  • Low Profile Air Movers - Low profile air movers are often referred to as “fans”, but they are so much more than your typical house fan. These air movers deliver high velocity airflow over a large area, maximizing airflow and accelerating evaporation of moisture from building materials for restorative drying. These pieces of equipment utilize an impeller fan to produce a wide, focused airflow path for fast, consistent drying across water damage surfaces and materials. This type of air movers is typically square shaped and stands less than a half foot tall. This makes them easy to stack on top of one another for transport and quick deployment on the job site. Oftentimes technicians will strategically place several of these units together in a room or water damaged space to create centrifugal air movement to facilitate the drying process and evaporate moisture quickly and safely. 
  • Axial Air Movers - Axial air movers are specially designed to help accelerate the drying of a buildings structure and contents. These types of air movers are highly directional and are extremely effective in many drying applications and scenarios, making them ideal in commercial or residential settings to accelerate the drying of carpets, walls, and hard floor surfaces. When placed on flooring upright at a 12° angle these air movers maximize laminar airflow along the floor in front of the unit. They can also be placed face down to direct airflow down at the floor for focused spot drying. The versatility of these units make them very effective and efficient pieces of drying equipment.

Dehumidification Equipment: 

  • Low Gain Refrigerant Dehumidifiers - Low grain refrigerant dehumidifiers are often referred to as LRG dehumidifiers and vary greatly in size, shape, and drying capabilities. Some LGR dehumidifiers are designed to fit into tight spaces like crawlspaces that may have limited height clearances, while others are optimized to dehumidify large rooms or drying chambers. These types of dehumidifiers precool incoming air by passing it over cold evaporator coils which separates most of the moisture from the air. The resulting “dry” air is then exhausted from the machine capable of absorbing more moisture from surrounding water damage materials. These types of dehumidifiers can quickly and easily be set up to dry a given space simply by placing them in the room, plugging them into a standard wall outlet, and running the onboard water condensation discharge hose to a suitable drain point (tub, sink, or sewer line). LGR dehumidifiers can be used in many drying scenarios and are primarily utilized on residential water restoration projects, but can also be strategically used in commercial drying and restoration projects.
  • Desiccant Equipment - Desiccant dehumidifiers are used to remove moisture from water saturated air during many commercial drying applications because they are capable of moving and drying large volumes of air. They come in all sizes that vary from that of a mini-refrigerator to the size of a tractor-trailer. Desiccant dehumidifiers dry air by passing the water saturated air through a silica drying chamber or filter, where the moisture in the air is absorbed by the silica and the newly dry air is discharged through duct work into areas where restoration drying is taking place. Desiccate dehumidifiers are favored in commercial application due to their scalability and high capacity for drying.  

Water Extraction Equipment: 

  • Portable & Truck Mounted Extractors: Both portable and truck mounted extractors are powerful pieces of equipment that utilize vacuum suction to extract both standing water and water from saturated materials like carpeting or other porous materials. 
    • Portable Extractors - Portable extractors are typically a little smaller but taller than a shopping cart that you would use at a department store or grocery store. These pieces of equipment are portable because they are on wheels and are able to be easily maneuvered for quick deployment and can reach remote or hard to reach areas. They can be very useful in removing water from residential claims and commercial restoration projects.
    • Truck Mounted Extractors - Truck mounted extractors are large, high powered vacuum systems that are built into our service vehicles. They utilized a system of 3 inch hoses to suck up standing water and extract water from saturated carpets and other porous materials. Because of their high flow rate and powerful suction  these units are ideal for large commercial jobs but can also be utilized on residential restoration projects.
  • High-Flow Trash Pumps - High flow trash pumps come in handy on storm or flood related claims because of their ability to extract water with leaves, dirt and other types of debris that could clog and foul other extraction methods. This type of water extraction equipment is typically used when more than a few inches of water need to be removed because of their high flow rate. High flow trash pumps often find usage in crawl spaces and basements that have been flooded with a significant amount of water and are used on both commercial and residential restoration projects.
  • Submersible Pumps - Submersible pumps are sometimes more commonly referred to as sump pumps. These types of pumps can move a fair amount of water but in most cases not near as quickly as the aforementioned high-flow trash pumps. Most of these types of pumps are left on site to continually remove water from an area that routinely floods and have a float feature that will turn the pump on and off as needed to extract water. These pumps are great for crawl spaces and basements that have a tendency to re-flood because of their automatic on-off float feature. They can be used on both residential and commercial restoration projects depending on the circumstances.
  • Floor Drying Systems - Floor drying systems are highly specialized pieces of restoration equipment that utilize a series of floor mats and hoses with a vacuum system to extract trapped moisture from hardwood floors quickly and safely. They are great for saving hardwood floors after water damage, and can sometimes prevent or correct warped or bowed hardwood floors in both commercial and residential restoration projects.
  • Cavity Drying Equipment - Cavity drying equipment is used when water is trapped in wall or floor cavities. Holes are drilled in the affected area and hoses are inserted that will circulate warm dry air throughout the cavity so that drying can take place with minimal damage to the building material. These units are typically used in tandem with other air movers and dehumidifiers as part of cohesive drying plan and are commonly used on both commercial and residential restoration projects.

24/7 Emergency Restoration & Mitigation Services

SERVPRO of Marietta West is available 24-hours a day, each and every day, even during major holidays. Give us a call at (770) 428-5467 or visit www.SERVPROmariettawest.com for more information. If you would like one of our loss coordinators to contact you you can click here and one of our trained professionals will reach out to you as soon as possible. Our highly trained water, fire and mold restoration technicians are IICRC certified and maintain their mitigation and restoration skills with continued education classes. We are proud to have served the Marietta and Kennesaw area for over 15 years and are here to help our Cobb County community when disaster strikes.

How Farmers Insurance Agents Benefit by Referring SERVPRO of Marietta West

12/1/2020 (Permalink)

SERVPRO of Marietta West can help you with your Farmers Insurance water, fire, or mold damage claim Let SERVPRO of Marietta West help you with your Farmers Insurance water or fire damage claim. We can make any disaster "Like it never even happened."

SERVPRO of Marietta West is a preferred service provider for most major insurance providers and has a great working relationship with our local agents. Take Farmers Insurance for example. SERVPRO’s corporate office recognized that Farmers Insurance is one of the leading insurance providers in the country. They also recognized that almost every franchise nationwide had performed numerous restoration projects for customers insured by Farmers. From water mitigation claims to fire restoration claims and even mold remediation claims, SERVPRO franchises were handling a large number of these projects for customers that had insured their property with Farmers. So SERVPRO’s corporate office and Farmers’ corporate office got together to set some expectations and standards, which ensure that every Farmers’ customer receives the same industry leading services when they call a locally owned SERVPRO franchise to perform restoration services. This benefits all parties involved; Farmers’ agents, Farmers Insurance customers, and locally owned SERVPRO franchises like SERVPRO of Marietta West. Farmers Agents have a reliable restoration company they can confidently refer to their clients when water damage happens to the properties they insure; Farmers Insurance clients can rest easy knowing that a reputable and thorough restoration company like SERVPRO is on the job and can make any type of disaster “Like it never even happened.” And SERVPRO franchises benefit from having a reliable source of restoration projects. Establishing this partnership was a WIN-WIN-WIN!

Advantages for Farmers Insurance Agents

Customer Services

  • Benefit: SERVPRO of Marietta West will handle each job according to the highest professional standards, interacting with customers in a professional manner providing excellent customer services.
  • What We Do: The science of restoration can be a complicated issue, but SERVPRO of Marietta West has the equipment, technology, training, and customer diplomacy for any size disaster.

Customer Retention

  • Benefit: Satisfied customers translate to a higher rate of policy retention and renewals.
  • What We Do: We thoroughly document and communicate each step of the restoration process, because an informed customer is often a happy one. SERVPRO of Marietta West also produces the correct claim documentation for fast claim processing.

Additional Product Sales

  • Benefit: Satisfied customers who are pleased with the claim handling process are more likely to provide new referrals and to be more receptive to additional insurance products and options.
  • What We Do: If a large-scale disaster or storm strikes, the SERVPRO of Marietta West has the resources to get to customers quickly. When their needs are met quickly, your relationship has added value.

Limited Warranty - Two Years Labor / One Year Materials

  • Benefit: Customers enjoy knowing we will meet expectations, or we will provide re-service at no additional cost for up to two years.
  • What We Do: We warranty for two years the workmanship of the emergency mitigation service or restoration work performed. We warranty for one year that all materials furnished by us will be new, of good quality and free from defects.

If your property suffers water, mold, or fire damage and you’ve chosen to insure your property with Farmers Insurance, you’ve already made one smart decision insuring your property with one of the leaving home insurance providers in the nation. Make sure that your next decision is equally as smart by choosing one of the restoration industries leading companies like SERVPRO of Marietta West. 

24/7 Emergency Restoration & Mitigation Services

SERVPRO of Marietta West is available 24-hours a day, each and every day, even during major holidays. Give us a call at (770) 428-5467 or visit www.SERVPROmariettawest.com for more information. Our highly trained water, fire and mold restoration technicians are IICRC certified and maintain their mitigation and restoration skills with continued education classes. We are proud to have served the Marietta and Kennesaw area for over 15 years and are here to help our Cobb County community when disaster strikes.

SERVPRO of Marietta West 2020 Thanksgiving Restoration Newsline Contest

11/2/2020 (Permalink)

SERVPRO of Marietta West's Thanksgiving Restoration Newsline Contest Read this blog and head on over to SERVPRO of Marietta West's Facebook page for a chance to win a FREE Honey Baked Ham!

SERVPRO of Marietta West would like to announce our 2020 Thanksgiving Restoration Newsline Contest! This contest was created to help educate the Marietta and Kennesaw communities on the perils of home fires, and what you can do to help prevent both residential and commercial structure fires. One lucky participant will win a FREE Honey Baked Ham courtesy of SERVPRO of Marietta West.

CONTEST RULES:

  • Comment on the SERVPRO of Marietta West 2020 Thanksgiving Restoration Newline Contest post with the answers to following questions (this post will be pinned to the top of our page for your convenience or click here for a direct link).
    • What is the leading cause of residential fires?
    • On average, how many structural home fires occur every year?
    • Who can restore your home or business to preloss condition once the fire has been extinguished and smoke has cleared?
  • Tune in for our Facebook Live drawing to see if you’ve won!

2020 Thanksgiving Restoration Newsline

Did you know cooking equipment is the leading cause of residential fires? As the holiday season begins and you find yourself in the kitchen more often while friends and family, fire precautions should be top of mind.

A property owner experiences a flood of emotions when a fire ravages their business or home. Fear, uncertainty, stress, and doubt about the future of the property and their livelihood can be overwhelming to the property owner long after the flames have been extinguished and the smoke has cleared. After the first wave of heroes have rescued the property, Let SERVPRO of Marietta West help you restore it to its preloss condition. Combining rapid response, the utmost professionalism, and open communication throughout the entire job process, we strive to restore not only the home or business structure, but the customer’s peace of mind as well.

The National Fire Protection Association (NFPA) offers the following eye-opening statistics on structure fires:

  • Most home fires and fire casualties result from five causes:
    • Cooking
    • Heating
    • Electrical distribution & lighting equipment
    • Intentional fire setting
    • Smoking materials
  • More than one-quarter (27%) of reported fires occur in homes within the last year.
  • Even worse, 79% of fire-related deaths were caused by home fires.
  • On average, U.S. Fire departments respond to an estimated average of 354,400 home structure fires per year, resulting in $6.9 billion in direct property damage.

If the unthinkable happens and a fire strikes your home or business, give the experts at SERVPRO of Marietta West a call at (770) 428-5467 or visit SERVPROmariettawest.com for more information. We will help make it “Like it never even happened.”

Using a Portable Fire Extinguisher

A portable fire extinguisher can be a life and property saving tool when used correctly. In order to operate a fire extinguisher, the NFPA suggests remembering the word PASS.

  • Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.
  • Aim low. Point the fire extinguisher at the base of the fire.
  • Squeeze the lever slowly and evenly.
  • Sweep the nozzle from side-to-side

Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Encourage your family members and co-workers to do the same. Remember, Extinguishers do have their limitations! It is also important to ensure you have the correct type of extinguisher for your home or facility. Refer to the next section of this blog to learn more about the different classes of fire extinguishers and the types of fire each are designed to extinguish.

Choosing the Appropriate Class of Fire Extinguisher

  • Class A: This is the most common extinguisher and can be used to put out fires in ordinary combustibles such as cloth, wood, rubber, paper, and many plastics.
  • Class B: Used on fires involving flammable liquids, such as grease, gasoline, and oil
  • Class C: Designed for fires involving appliances, tools, or other equipment electronically energized or plugged in.
  • Class D: For use on flammable metals; often specific for the type of metal in question. These are typically found in factories and commercial applications.
  • Class K: Intended for use on fires that involve vegetable oils, animal oils, or fats in cooking appliances. Generally found in commercial kitchens.

*If you’ve enjoyed this blog feel free to check out some of SERVPRO of Marietta West’s Previous Restoration Blogs: ”Fire Extinguisher Cleanup in Marietta, GA”; “Overview of SERVPRO of Marietta West's Fire Restoration Services”; “Four Steps to Take Immediately After a Marietta or Kennesaw Home Fire”; “SERVPRO of Marietta West: What to Do Until Help Arrives - Fire Damage”; “Have a Safe Turkey Fry This Thanksgiving

Fire Extinguisher Cleanup in Marietta, GA

10/7/2020 (Permalink)

SERVPRO of Marietta West Fire Extinguisher Cleanup SERVPRO of Marietta West is here to help after your home or business suffer a fire loss. Let us make your fire damage "Like it never even happened."

So you’ve just used your fire extinguisher to extinguish a small fire in your kitchen that started when you lost track of time cooking dinner. While you are grateful that the fire is out, now you wonder what you should do to clean up the gigantic mess left behind? The amount of permanent damage from the fire is minimal, but there are signs of fire damage in the form of scorch marks above the oven. Also, there is fire suppressant powder everywhere. It’s in and around the oven where the fire extinguisher put out the oven fire, and there is a thin layer of dust settling on the surfaces in the room. There is an overwhelming and pervasive smoke smell throughout your entire home and the air is thick with fire suppressant powder. It’s time to call the industry leaders...SERVPRO of Marietta West. We are the fire restoration professionals that can make any size fire damage “Like it never even happened.”

SERVPRO’s Standard Protocol for Fire Extinguisher Cleanup

Technicians will don appropriate personal protective equipment (PPE). Cleaning up fire retardant discharged from a fire extinguisher requires PPE like goggles, rubber gloves, and a respirator or dust mask to minimize exposure to hazards during the cleaning process. They will clean the affected area using high-efficiency particulate air (HEPA) filtered vacuums and SERVPRO’s proprietary cleaning products like SERVPRO Orange Plus, Wall and All Surface Cleaner, Bright-N-Neutral Cleaner and disinfectants like Sporiciden or SERVPROxide to sanitize.

How to Cleanup After a Fire Extinguisher is Discharged…

*SERVPRO of Marietta West advises all homeowners faced with fire damage to their home or business to work with a reputable, licensed, and insured restoration company that they trust to complete any restoration project or repairs to their property.

Dry Powder Fire Extinguisher (most common)

Non-Porous Surfaces

  • First vacuum up all the dry powder using a HEPA filtered vacuum.
  • Then use a professional cleaning solution, like one found in SERVPRO’s line of proprietary cleaning products, to wet clean the affected surface (use cleaning products as directed by manufacturer or according to product label).
  • After wet cleaning use clean clear water on a damp clean towel or cleaning cloth to gently remove any residual cleaning product residue.
  • Finally, Sporiciden or SERVPROxide can be used to sanitize the affected area (if the area is utilized for food prep, an appropriate food-grade sanitizer should be used to sanitize the food prep area).

Porous Surfaces

  • Vacuum thoroughly to remove as much of the dry powder material as possible using HEPA filtered vacuum.
    • You may need to beat the surface with a small handle to get the dust to the top of the surface.
    • DO NOT work the vacuum back and forth across the area. This will push the dust further into the surface making the area harder to clean.
  • Then use a professional cleaning solution, like one found in SERVPRO’s line of proprietary cleaning products, to wet clean the affected surface (use cleaning products as directed by manufacturer or according to product label).
  • After wet cleaning use clean clear water on a damp clean towel or cleaning cloth to gently remove any residual cleaning product residue.
  • Finally, Sporiciden or SERVPROxide can be used to sanitize the affected area (if the area is utilized for food prep, an appropriate food-grade sanitizer should be used to sanitize the food prep area).

Wet Chemical Fire Extinguisher (less common)

  • First remove all excess liquid using wet-vac and towels to dry the affected area.
  • Then use a professional cleaning solution, like one found in SERVPRO’s line of proprietary cleaning products, to wet clean the affected surface (use cleaning products as directed by manufacturer or according to product label).
  • After wet cleaning use clean clear water on a damp clean towel or cleaning cloth to gently remove any residual cleaning product residue.
  • Finally, Sporiciden or SERVPROxide can be used to sanitize the affected area (if the area is utilized for food prep, an appropriate food-grade sanitizer should be used to sanitize the food prep area).

*Important Notice: Dispose of all food, cooking grease or ingestible items that may have come into contact with the fire extinguisher chemicals. 

If your home or business has recently suffered fire damage call SERVPRO of Marietta West at (770) 428-5467 or you can click here and one of our loss coordinators will reach out to you as soon as possible. SERVPRO of Marietta West is here to help 24-hours a day, seven days a week and offers fire restoration services like fire cleanup, contents restoration, emergency tarping and boardup service to secure your property after a fire. Let SERVPRO of Marietta West make your property fire “Like it never even happened.”

For more Fire Damage Tips check out our previous Fire Restoration Blogs: ”Four Steps to Take Immediately After a Marietta or Kennesaw Home Fire”; “SERVPRO of Marietta West: What to Do Until Help Arrives - Fire Damage”; “Removing Smoke and Nicotine Odors from your Cobb County Home”; “SERVPRO's Fire, Soot, and Smoke Cleaning Process For Your Marietta Home”; “Making Your Marietta Home Whole Again After a Fire

SERVPRO of Marietta West Commercial Cleaning and Restoration Services

10/6/2020 (Permalink)

SERVPRO of Marietta West Commercial Restoration Services SERVPRO of Marietta West offers 24/7 emergency services is help your commercial facility or business recover after a water, mold, or fire loss.

SERVPRO of Marietta West knows how important appearance, cleanliness, and productivity of your business is to consumers and employees. SERVPRO of Marietta West has the experience and tools to make your business look and feel as good as it is. SERVPRO of Marietta West offers several services for your commercial office from maintenance cleaning to restoration and restoration to reconstruction.

SERVPRO of Marietta West offers commercial cleaning services that includes odor removal, deep cleaning of carpets, and normal dirt and grime clean up. SERVPRO also offers Covid 19 certified cleanings to help keep customers and employees healthy. With over 40 years experience and award winning training, SERVPRO of Marietta West is sure to keep your place of business looking and smelling its best! 

SERVPRO of Marietta West specializes in Disaster recovery. Whether your business was affected by Water, Mold, Fire or Storm damage, SERVPRO of Marietta West can help make it "Like it never even happened." With 24 hour service, 365 days a year, SERVPRO of Marietta West will immediately respond to your emergency. Commercial Buildings face unique challenges that SERVPRO of Marietta West is prepared to handle. SERVPRO understands the importance of getting your business back up and running. If you experience a disaster you can be confident SERVPRO of Marietta West will be faster to any size disaster. 

SERVPRO Of Marietta West also specializes in reconstruction after a disaster occurs. Sometimes demolition is necessary if a disaster strikes. Once demolition, cleaning, and/or drying services are completed, SERVPRO of Marietta West can repair your building back to preloss condition. A highly trained construction manager will consult with the owner of the building, create a scope of work and bring samples onsite for the convenience of our customer. Check out some of SERVPRO of Marietta West Commercial Restoration Projects and Before and After Commercial Restoration Images.

Other specialty services SERVPRO of Marietta West provides includes, duct cleanings, biohazard cleanup, carpet and upholstery cleaning, document restoration, dehumidification, odor removal, trauma and crime scene cleanup, vandalism cleanup and electronic restoration. 

Call SERVPRO of Marietta West for all your commercial cleaning and restoration needs - (770) 428-5467

Make Sure Your Marietta Business is Ready for Whatever Happens

10/6/2020 (Permalink)

SERVPRO Marietta West is here to help commercial businesses; two men shaking hands Ask us about completing a free Emergency Ready Plan for your facility. Give SERVPRO of Marietta West a call today!

Storms and floods can happen unexpectedly causing damages to your commercial property as well as bring up safety concerns to your employees and customers. Emergency plans are very important in case a storm event happens during business hours as well as after hours. Let's take a look at some safety tips that will help keep you, your employees and customers safe. 

  • Emergency Ready Kit

    Emergency ready kits should be kept at reach in case of an emergency. There is a great possibility power could go out so you want to make sure you know exactly where your emergency kit is located. An emergency ready kit should include:

    • Bottled Water
    • Flashlight
    • Radio with Batteries
    • Cell phone battery backup
    • First aid Kit
    • Emergency contact numbers
    • Non Perishable snacks
  • Emergency Ready Kit

    Every commercial building should have an emergency plan that includes where to go for safety in case of a bad weather event. These areas are typically inside the building away from windows, ideally between solid walls. You want to avoid any areas with glass in case of flying debris. SERVPRO of Marietta West can help your place of business with your Emergency Ready Plan. Developing an Emergency Ready Plan helps your business by minimizing business interruption by having an immediate plan of action. An Emergency Ready Plan includes:

    • Bottled Water
    • Flashlight
    • Radio with Batteries
    • Cell phone battery backup
    • First aid Kit
    • Emergency contact numbers
    • Non Perishable snacks
  • Building Maintenance

    Keep trees and shrubberies trimmed so they resist bad weather more easily. Flying debris from trees can damage windows and the exterior of your building. If you have lightning rods on your building they should be inspected and maintained so they work properly when needed. All emergency exit signs and fire extinguishers should also be checked and replaced if needed once a year.

    • Free assessment of your building and gathering critical information needed in the event of an emergency such as shelter locations, emergency exits and water and power shut off locations. 
    • A guide to help you get back into your business and up running as quickly as possible after a disaster. 
    • Detailed list of priority contact information

SERVPRO of Marietta West is committed to helping make your business ready for any size disaster. For more information, service request or to schedule an Emergency Ready Plan call (770) 428-5467 SERVPRO of Marietta West or click here and we can reach out to you.

Overview of SERVPRO of Marietta West's Fire Restoration Services

9/25/2020 (Permalink)

Fire, Smoke, & Soot Cleanup and Restoration If your home has suffered fire damage call SERVPRO of Marietta West. We are here to help and will make fire damage "Like it never even happened."

Since each smoke and fire restoration project is a little different, unique solutions are required to resolve each individual project and often require unique and tailored solutions to complete each project. When different materials burn, the soot and residue they create differs greatly and requires a specific cleaning procedure. The steps listed below illustrate our process for the “typical” fire damage restoration project. Click here to learn more about our fire damage restoration process.

Overview of Fire Restoration Services

  1. Emergency Contact - The restoration process starts when you, our customer, call SERVPRO of Marietta West. Our job file coordinator will ask several questions regarding the fire damage event which will help us respond quickly with the appropriate equipment and resources.
  2. Inspection and Fire Damage Assessment - We will inspect the property for safety concerns and mitigate any risks to your property and our employees, then carefully inspect, document, and test affected rooms on your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing an action plan, scope of work, and allows us to put together an estimate for your fire restoration project. 
  3. Immediate Board-Up and Roof Tarp Service (if needed) - Fire damage often compromises walls, windows, and/or the roof. We will board up missing windows and walls and place tarps on damaged roofs to protect your property to restore security and to protect against further damage. 
  4. Water Removal and Drying (if water damage is present) - The water removal process begins once the property has been deemed safe to enter and the property is secured. SERVPRO will remove the majority of the water using water extraction tools like high flow rate submersible pumps, sump pumps, high powered truck mounted vacuum systems and commercial portable wet vacuums. We then use dehumidifiers, air movers and an array of IICRC approved drying techniques to remove the remaining water and complete the drying process quickly, safely, and efficiently. 
  5. Removal of Smoke and Soot from All Surfaces - SERVPRO of Marietta West also has a host of specialized equipment and techniques at our disposal to remove smoke and soot from ceilings, walls, and other surfaces. Removing any remnants of fire damage and removing smoke odors, not just covering them up (Covering up odors often results in the offending smell returning once the masking agent loses its potency).
  6. Cleaning and Repair - We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.
  7. Restoration - Restoration is the final step in getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business. Leave fire restoration to the pros at SERVPRO of Marietta West and let us take the uncertainty and headache out of restoring your home after a fire loss.

Want to know what Marietta and Kennesaw customers think about SERVPRO of Marietta West? Take a look at our 65+ Google Reviews!

SERVPRO of Marietta West is the locally owned and operated restoration company with the backing and national resources of the nation’s leading restoration corporation...SERVPRO. SERVPRO of Marietta West is a preferred vendor for most major insurance companies like State Farm, Farmers, Auto Owners, American Family Insurance, Metlife,  and The Hartford. We have long-standing working relationships with our local agents and help homeowners file an insurance claim when applicable. If your home our business suffers fire damage call SERVPRO of Marietta West at (770) 428-5467 or click here and one of our claims specialists can contact you today. 


*Check out some of SERVPRO of Marietta West’s Before & After Fire Restoration Photos and previous Fire Restoration Blogs: “Fire Restoration project in Marietta GA - Staircase”; “Fire Restoration project in Marietta GA - Living Room & Fireplace”; “SERVPRO's Fire, Soot, and Smoke Cleaning Process For Your Marietta Home”; “Removing Smoke and Nicotine Odors from your Cobb County Home”; “Why You Should Tarp & Board-up Your Marietta Property After Fire Damaged”; “Four Reasons You Should Always Seek Professional Fire Restoration Services For Your Marietta Home

Why More Homeowners Choose SERVPRO of Marietta West to Restore Their Storm Damage Homes

9/25/2020 (Permalink)

24-Hour Water Extraction, Drying, Restoration & Mitigation When storm damage happens to your Kennesaw or Marietta home, call SERVPRO of Marietta West. We make storm damage "Like it never even happened."

There is almost always more than one way to solve a problem. Some solutions are faster or less time consuming than others. Some solutions are easier or less strenuous than others. Some solutions are more efficient or cost effective than others. Some solutions are just flat out better than others. When you problem is water damage, like a flooded basement or crawlspace, the best solution is SERVPRO of Marietta West. SERVPRO of Marietta West has been the go-to water restoration company for the Marietta, Kennesaw, and greater Atlanta area for over a decade. We have the track record and experience to make any residential or commercial water damage “Like it never even happened.”

Faster to Any Size Disaster

When it comes to water damage time can be of the essence. The longer your property is submerged or saturated with water the greater the likelihood for lasting and irreparable harm to befall your belongings and even the structure of your home or business. That is why SERVPRO of Marietta West has implemented specific service guidelines and standards when it comes to our service response time for emergency water extraction and drying restoration projects.

  • 1 Hour – Within one hour of notice of loss, one of SERVPRO of Marietta West’s loss coordinators will contact you to arrange for service.

*While these guidelines are a good way to ensure that all of our customers are taken care of properly, SERVPRO of Marietta West strives for greatness and averages less than a two hour turn-around-time when responding to emergency water or fire service requests.

  • 4 Hours – Within four hours of loss notification, SERVPRO of Marietta West will be on-site to start mitigation services (if necessary). 
  • 8 Hours – Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.

SERVPRO’s Hassle Free Claims System

Part of SERVPRO of Marietta West’s goal when we take on any restoration project is to put our customer’s mind at ease and help them cope with any stress or discomfort they may be experiencing due to the water loss they’ve experienced in their home or business. With this goal in mind, our highly trained job file coordinators are well versed in both helping customers file insurance claims and scheduling “self-pay” water restoration claims. They provide customers with guidance and information on how to move forward with their drying and/or restoration project so that customers are well informed and can make the best possible educated decisions for their property.  SERVPRO of Marietta West is a preferred vendor for most major insurance companies like State Farm, Farmers, Auto Owners, American Family Insurance, Metlife,  and The Hartford. We have long-standing working relationships with our local agents and help homeowners file an insurance claim when applicable. If your home our business suffers fire damage call SERVPRO of Marietta West at (770) 428-5467 or click here and one of our claims specialists can contact you today. 

SERVPRO of Marietta West is Locally Owned and Operated

SERVPRO of Marietta West is an industry leader and one of the most trusted names in the restoration industry. We are proud to serve MariettaSmyrna, Big Shanty, Kennesaw, and Fair Oaks for over fifteen years. As a locally owned and operated SERVPRO restoration franchise, SERVPRO of Marietta West benefits from having both a personal connection to the Marietta and Kennesaw communities as well as having the support of the nation's largest and most trusted incorporated restoration company. This means that when a major disaster strikes SERVPRO of Marietta West has the assets, equipment, and expertise needed to take on any size disaster. We can also call in SERVPRO corporate Disaster Recovery Teams which bring to bear an amazing level of man-power and logistical support that other locally owned restoration company’s simply do not have access to or means to replicate.

SERVPRO of Marietta West is one of the most trusted names in the water restoration industry. You can take our word for it, or see what some of our customers have to say about SERVPRO of Marietta West: Google My Business Reviews, Facebook Reviews, BBB A+ Accredited Business Reviews

Looking for more information on SERVPRO of Marietta West’s Storm Mitigation & Restoration process, check out some of our related Storm Damage Restoration Blogs: “SERVPRO of Marietta West’s 1-4-8 Service Response Guidelines”; “What to Expect When You Call SERVPRO of Marietta West”; “Marietta Homeowner Calls SERVPRO of Marietta West After Home Flood”; “A Look at 2020's Tropical Storms”; “Update on 2020 Atlantic Hurricane Season

Four Steps to Take Immediately After a Marietta or Kennesaw Home Fire

9/24/2020 (Permalink)

Home Fire Restoration & Mitigation - Fire, Soot, & Smoke Cleanup If you home suffers fire damage, call SERVPRO of Marietta West and let us make your fire damage "Like it never even happened."

There are several things to take into consideration after you or a loved one has experienced a home fire. The American Red Cross has several guidelines that will help you and your family cope with a home fire. They advise you to, “Pay attention to how you and your loved one are experiencing and handling stress.” The American Red Cross also advises people that have a pet should watch them closely and keep them under your strict supervision. 

Handling and processing the stress of a home fire can be very taxing, that's why SERVPRO of Marietta West is here to help. We can help you take control of the situation by providing you with an executable action plan to restore your property to preloss condition, relieving your stress and giving you peace of mind.

4 Steps to Take Immediately After a Home Fire

  • Call 9-1-1 immediately. Provide first aid where needed If you are trained and capable to  to do so. Treat burns with cool water and cover them with sterile and clean gauze or cloth to reduce the chance of further infection or injury.
  • Let friends and family members know that you are safe. 
  • People and/or animals that are seriously injured or burned should be treated or transported to medical professionals (or trained veterinarian) for immediate help.
  • Stay out of fire-damaged homes until local fire authorities have deemed the structure safe to re-enter.

*People like infants, elderly people, those without transportation, people with disabilities, and large families may need additional help in emergency situations

Before a Fire Happens, You Should Develop an Escape Plan

    • The escape plan should include two ways to get out of each room in case the primary way is blocked by smoke or fire.
    • Window security bars should be in good working order and able to be readily opened. Window screens should be easily removable and windows in general should not have impediments that prevent you from opening them easily.
    • The second way out of a room might be a window that leads to the roof or a collapsible ladder that allows you to escape from an upper level window.
    • With your eyes closed or in the dark you can practice feeling your way out of the house to simulate low visibility due to smoke.
    • Teach children not to be scared of firefighters that my be searching the home and not to hide from them in the event of a fire.

*For more information about home fires visit ready.gov/home-fires

SERVPRO of Marietta West offers a host of fire restoration services and can help property managers make just about any disaster “Like it never even happened.” Our team of restoration professionals have the skills and training to quickly, safely, and cost effectively restore water and fire damaged homes to preloss condition. SERVPRO of Marietta West’s highly trained technicians are also well versed and experienced in mold abatement and bioremediation. During these unprecedented times, and with the recent rise of the pandemic, SERVPRO technicians have also become essential workers in the fight against COVID-19.

*For more safety tips and related Fire Restoration Blogs check out the following links: ”SERVPRO of Marietta West: What to Do Until Help Arrives - Fire Damage”; “Have a Safe Turkey Fry This Thanksgiving”; “Smoke Alarms Save Marietta Lives”; “Keep Marietta’s Fall Fire-Free”; “Georgia Fire Statistics as Reported by the National Fire Incident Reporting System”; “SERVPRO’s Fire, Soot, and Smoke Cleaning Process For Your Marietta Home”; “How to Handle a Fire Loss in Kennesaw, GA”; “Smoke & Soot Cleanup in Marietta, GA

Update on 2020 Atlantic Hurricane Season

9/24/2020 (Permalink)

SERVPRO of Marietta West 24/7 Storm Restoration & Mitigation If your home or business suffers storm or flood damage, call SERVPRO of Marietta West. We make storm & flood damage "Like it never even happened."

The summer of 2020 has been a particularly active hurricane season, with eight hurricanes (two of which were major hurricane events) and more than twelve tropical storms/tropical depressions. Both major hurricane events occurred during the heart of the 2020 Atlantic Hurricane season falling between the month of August and September. They both also made landfall in the Gulf causing substantial damage due to high winds and storm surge. Hurricane Laura unleashed her wrath on the western coast of the gulf, primarily affecting Texas, Louisiana and Mississippi. While Hurricane Sally was the first hurricane to make landfall on the Alabama coast since Hurricane Ivan in 2004, Sally mainly affected Southern Mississippi, Alabama, Northern Florida, and even caused flash flood warnings from Southwest Georgia to Northern parts of the state. 

2020 Atlantic Hurricanes

  • Hurricane Hanna - 7/24/20 - Tropical Storm Hanna, the precursor to Hurricane Hanna, developed from a tropical depression about 380 miles east-southeast of Port O’Connor, TX. The following day around Mid-day, Tropical Storm Hanna intensified into a category one hurricane approximately 90 miles east-northeast of Port Mansfield, TX before making landfall that same day just before midnight 15 miles north of Port Mansfield and 70 miles south of Corpus Christi, TX with sustained wind speeds of 90 mph. Hurricane Hanna was downgraded back to a tropical storm roughly 25 hours after it was upgraded to category one hurricane in an area about 30 miles northwest of McAllen, TX and would again be downgraded to a tropical depression 15 hours later in Northeastern Mexico. 
  • Hurricane Isaias - 7/29/20 - Tropical Storm Isaias forms from a tropical cyclone about 155 miles south of Ponce, Puerto Rico and 265 miles southeast of Santo Domingo, Dominican Republic and would soon be upgraded to Hurricane Isaias in the coming days. The tropical storm reached landfall on the southern coast of the Dominican Republic on the 30th and quickly strengthened into a hurricane about 70 miles east-southeast of the Great Inagua Island. With 80 mph wind speeds Hurricane Isaias made the first landfall on North Andros Island. On August 4th, around 11:00 pm Hurricane Isaias made its second landfall near Ocean Isle Beach, NC with sustained wind speeds of 85 mph. Several hours later and about 35 miles west-southwest of Greenville, NC and 50 miles east-southeast of Raleigh, NC, Hurricane Isaias was downgraded to a tropical storm. Within 24-hours of making landfall in the US Hurricane Isaias became a post-tropical cyclone and eventually dissipated. 
  • Hurricane Laura - 8/21/20 - Hurricane Laura like many hurricanes began as a tropical storm. Tropical Storm Laura developed near the Leeward Isles and passed near the southwest coast of Puerto Rico and on the 22nd passed directly over the island of Hispaniola and early on the 23rd continued to develop off the west coast to Haiti with wind speed of 50 mph. That same day Tropical Storm Laura passed the southeastern coast of Cuba, gaining strength due to Cuba’s warm coastal waters. On the 25th Tropical Storm Laura continued to grow in strength and emerged a category one hurricane in the southeastern Gulf of Mexico. Over the course of the next day and a half Hurricane Laura grew in strength to a category four hurricane and turned north toward the western coast of Florida and northern Gulf Coast. During this time period wind speeds grew from 75 mph to 150 mph. By the 27th Hurricane Laura was quite close to the western coast of Louisiana and would make landfall near Cameron, LA with wind speed around 150 mph. On that same day wind gusts were recorded at Lake Charles Regional Airport in excess of 120 mph. Over the course of the next 10 hours Hurricane Laura would make her way northward into northern Louisiana. Hurricane Laura dropped, on average, 2-4 inches rainfall with pockets of  higher amounts from Louisiana to Arkansas. Over the island of Hispaniola she dropped between five and nine inches of rain causing 35 fatalities (31 of which were in Haiti). In the US Hurricane Laura also proved deadly, claiming 22 lives (14 of those were in Louisiana).
  • Hurricane Marco - 8/21/20 - Hurricane Marco developed from a tropical depression/tropical storm in the northwestern portion of the Caribbean Sea. On the 22nd Tropical Storm Marco passed through the Yucatan Straight into the Gulf of Mexico with sustained winds of 65 mph and by the 23rd it was upgraded to a hurricane. On that very same day Hurricane Marco continued moving northward but eventually weakened and was downgraded back to a tropical storm. By the 24th Tropical Storm Marco was only able to sustain 40 mph winds and would soon weaken further as it moved westward. While never actually making landfall in Florida, Hurricane/Tropical Storm Marco did drop between 3-9 inches of rain across the Florida Panhandle and when it did make landfall near the Mississippi River it caused only minor rainfall across the region.
  • Hurricane Nana - 9/2/2020 - Hurricane Nana developed from a tropical depression in the Caribbean Sea with sustained winds of 60mph and was expected to move in a westward direction at about 18 mph toward South America, causing a Hurricane Watch off the coast of Belize. As the weather system weakened, it also caused Tropical Storm Warnings for Yucatan, Mexico, the northern coast of Honduras from Punta Patuca westward to the Guatemala border, for Roatan Island, the Bay Islands of Honduras, and for the Caribbean Sea coast of Guatemala.
  • Hurricane Paulette - 9/12/2020 - Hurricane Paulette developed from a tropical depression in the Central Atlantic Ocean six days prior to becoming a named hurricane. On the 12th Hurricane Paulette passed directly over Bermuda and weakened over the course of the next four days to a post-tropical storm nearly 450 miles east-southeast of Cape Race Newfoundland, Canada. Paulette was the first hurricane to directly hit Bermuda since Hurricane Gonzalo in 2014. On the 22nd post-tropical storm regained strength and was reclassified as a Post-Tropical Cyclone Paulette about 445 miles east-southeast of the Azores Islands with wind speeds approaching 40 mph. At the time this blog was written, Post-Tropical Cyclone Paulette was expected to become a remnant by the end of the 23rd.
  • Hurricane Sally - 9/14/2020 - Hurricane Sally developed from a tropical storm in the northern Gulf of Mexico about 130 miles east-southeast of the mouth of the Mississippi River with wind speeds approaching 90 mph and was a slow moving system. A Storm Surge Warning was issued for Lake Pontchartrain, Lake Borgne, and Lake Maurepas; basically the area from Port Fourchon, LA to the Alabama/Florida Boarder. Hurricane Warnings were also issued for Morgan City, LA, Lake Pontchartrain, Lake Maurepas, and New Orleans; covering pretty much the same swath of the Gulf Coast. Tropical Storm Warnings were issued from the Alabama/Florida Border to Indian Pass Florida and Morgan City. By the 15th Hurricane Sally was about 65 miles east of the mouth of the Mississippi River with sustained winds around 85 mph and was moving northwest at around 2 mph towards the Gulf Coast. Forecasters were calling for “Historical flooding” and “extreme life-threatening flash flooding” through the following day when she was expected to make landfall. Early in the morning on the 16th, Sally made landfall with wind speed nearing 100 mph with gusts exceeding that speed. By the 17th Sally began to pick up movement speed in a northeastward direction about 50 miles southeast of Montgomery, AL but with wind speeds dying down to around 30 mph. Sally was soon downgraded to a tropical depression on the 18th as it made its way across southeastern Alabama, through central Georgia and finally that evening making its way over South Carolina. Hurricane Sally produced large amounts of rainfall across the southland dropping 8-12 inches (with higher localized amounts to the tune of 20-35 inches) throughout the central Gulf Coast west of Tallahassee, FL to Mobile Bay, AL. In central AL and central Georgia she dropped 4-8 inches with isolated amounts up to 12 inches, causing significant flash floods particularly in urban areas. She continued to drench western South Carolina to westen/central North Carolina with up to 6 inches of water with isolated areas receiving up to 9 inches of water. The last area to feel Hurricane Sally’s wrath was southeastern Virginia, which received between two and five inches of rain with isolated areas receiving up to seven inches of rain. Sally caused life threatening surf and rip currents and also spun off several tornadoes in the Florida Panhandle, southern Alabama and southwestern Georgia. Storm surge along the Alabama and Florida border to the Okaloosa/Walton County line in FL including Pensacola Bay and Choctawhatchee Bay was between four and seven ft. Other areas like Dauphin Island, Bon Secour Bay, Saint Andrew Bay, and the Walton Bay County Line received between one and four foot of storm surge.
  • Hurricane Teddy - 9/16/2020 - Hurricane Teddy developed from a tropical storm in the Atlantic Ocean early on the morning of the  16th and later that day intensified into a category 2 hurricane. The very next day Hurricane Teddy fluctuated in strength greatly by slowing to a category 1 hurricane and then six hour later strengthening wind speeds of 140 mph resulting in a category 4 hurricane. Over the course of the next three days Hurricane Teddy fluctuated between category 4 to category 3, then back to category 4 again, before finally settling in a category 1 hurricane on the 21st. On the 23rd, Hurricane Teddy finally made landfall near Ecum Secum, Nova Scotia as a category 1 hurricane with wind speeds around 65 mph.

SERVPRO of Marietta West is an industry leader and one of the most trusted name in the restoration industry. We are proud to serve Marietta, GA, Smyrna, GA, Big Shanty, GA, Kennesaw, GA, and Fair Oaks, GA for over fifteen years. If your home or business suffers storm or flood damage call SERVPRO of Marietta West today at (770) 428-5467 or you can click here and one of our claim representatives will contact you.

If you would like more information on SERVPRO of Marietta West’s storm restoration services check out our previous Storm Restoration Before and After Photos: “Marietta Condominium Flood Cleanup”; “Tree on Roof”; “Flooded Kitchen and Entryway”; “Flooded Kitchen and Stairwell”; “Flooded Entryway to Home”; “Flooded Hallway

*sources include: 

- https://en.wikipedia.org/wiki/Timeline_of_the_2020_Atlantic_hurricane_season

- https://blogs.nasa.gov/hurricanes/

-https://www.nhc.noaa.gov/archive/

A Look at 2020's Tropical Storms

9/21/2020 (Permalink)

Tropical Storm Warnings & Tropical Storm History If your Kennesaw home/business experiences storm damage give SERVPRO of Marietta West a call. We can storm damage, "Like it never even happened."

What are tropical storms? How do we quantify and classify tropical storms? How frequently do tropical storms occur? These are some of the questions we plan to answer over the course of this blog as well as give a brief history of 2020’s tropical storms. For more information on this year's hurricane and storm season visit www.nhc.noaa.gov or www.blogs.nasa.gov

This year's storm season has been a busy and active season for tropical storms throughout the southeastern and Gulf coast of the US. Hurricanes and tropical storms have caused extensive damage to the coastal regions which require record relief and restoration efforts. Thus far into the hurricane and storm season we have experienced over 22 named storm/hurricane events, 8 being named hurricanes. This is quite active when compared to the seasonal average of 10.1 named storms per season and average of 5.9 hurricanes (2.5 of which become major storm events, categorized as category 3 or higher). 

What makes a storm a tropical storm? Tropical depressions, tropical storms and hurricanes are typically classified based on sustained wind speed. Tropical depressions wind speeds fall between 0 and 38 mph. Tropical Storms wind speeds fall between 39 and 73 mph. Hurricane wind speeds start at 74 mph and can be deemed a major hurricane if wind speeds exceed 111 mph. Hurricanes are also classified by category number. Category one being the minimum and graduating all the way up to category five for the most intense with highest wind speeds. This system of categorization is called the Saffir-Simpson Hurricane Wind Scale.

2020 Atlantic Tropical Storms

  • Tropical Storm Arthur - 5/19/20 - Tropical Storm Authur made landfall 190 miles east-northeast of Cape Hatteras, NC with peak wind speeds of 60 mph.
  • Tropical Storm Bertha - 5/27/20 - Tropical Storm Bertha makes landfall about 20 miles east of Charleston, SC with peak wind speeds of 50 mph.
  • Tropical Storm Cristobal - 6/2/20 - Tropical Storm Cristobal made initial landfall about 20 miles west of Ciudad del Carmen, Mexico with peak wind speeds reaching 60 mph. On June 7th Cristobal made a second landfall 50 miles south-southeast of New Orleans, LA with peak wind speeds of 50 mph before weakening to a tropical depression on June 8th about 40 mile north of Baton Rouge, LA. On June 10th Tropical Depression Cristobal became a post-tropical cyclone about 60 miles northwest of Madison, WI with winds reaching 35 mph.
  • Tropical Storm Dolly - 6/23/20 - Tropical Storm Dolly develops from a subtropical depression/tropical cyclone about 370 miles south-southeast of Halifax, Nova Scotia and on the 24th degenerates 370 miles off the coast of Cape Race, Newfoundland.
  • Tropical Storm Edouard - 7/6/20 - Tropical Storm Edouard developed from a tropical depression about 685 miles south-southwest of Cape Race, Newfoundland and reached a peak wind speed of 45 mph about 435 miles off the coast of Newfoundland then stagnated died out roughly three hours before midnight on that same day.
  • Tropical Storm Fay - 7/9/20 - Tropical Storm Fay developed off the coast of NC close to the Outer Banks about 195 miles from Ocean City, MD and made landfall the next day about 10 miles north-northeast of Atlantic City, then again 90 miles south of NYC with wind speeds peaking at 50 mph before dying out 30 miles south of Albany, NY.
  • Tropical Storm Gonzalo - 7/22/20 - Tropical Storm Gonzalo developed from a tropical depression about 1,290 miles west-southwest of the Cabo Verde Islands, where it stagnated for several days until the 25th when it weakened into a tropical depression before it opened up into a tropical wave.
  • Tropical Storm Josephine - 8/13/20 - Tropical Storm Josephine developed from a tropical depression about 975 miles east-southeast of the northern Leeward Islands and remained in the area for a few days until the 16th when it was downgraded back to a tropical depression.
  • Tropical Storm Kyle - 8/14/20 - Topical Storm Kyle formed about 185 miles southeast of Atlantic City, NJ and on the 15th wind speeds peaked at 50 mph. Shortly thereafter the tropical storm transitions into a post-tropical cyclone on the morning of the 16th and would further degenerate into non-existence throughout that evening.
  • Tropical Storm Omar - 9/4/20 - Tropical Storm Omar developed about 415 miles east-northeast of Bermuda with maximum sustained winds near 30 mph with varying gust above that mark. It dissipated that very same day lasting less than 24 hours.
  • Tropical Storm Rene - 9/10/20 - Tropical Storm Rene developed about 800 miles west-northwest of the Cabo Verde Islands with maximum wind speeds of 50 mph. At the time this blog was written, Tropical Storm Rene is expected to develop into a possible hurricane but is not expected to make landfall.
  • Tropical Storm Vicky - Tropical Storm Vicky developed about 1,000 miles west-northwest of the Cabo Verde Islands with wind speeds approaching 35 mph, and at the time this blog was downgraded to a tropical depression. 

If your Marietta or Kennesaw home or business suffers storm damage, call the professionals at SERVPRO of Marietta West. We are preferred services providers for most major insurance companies and have a longstanding and great working relationship with our local agents. In many cases we can even help you file a claim should storm damage occur to your property. SERVPRO of Marietta West is the name both homeowners and property managers have come to know and trust in the restoration industry. Don’t get left out in the cold when it comes to storm damage restoration, and call SERVPRO of Marietta West today!

SERVPRO of Marietta West 24-Hour Storm Restoration & Mitigation


*Check out some of our previous Storm Restoration Blogs: “Marietta Homeowner Calls SERVPRO of Marietta West After Home Flood”; “SERVPRO of Marietta West Restores Homes and Businesses After Storm Damage”; “Flash Flood Home Repair and Restoration in Smyrna, GA”; “Flood and Storm Damage in Marietta Georgia”; “Georgia’s Most Common Storm Damage Questions”; “When Storms or Floods Hit Marietta West, SERVPRO is Ready!”; “It Doesn’t Cost a lot to be Prepared

Why More Property Managers Choose SERVPRO of Marietta West

8/20/2020 (Permalink)

emergency water extraction and drying servcies When disaster strikes call the professionals at SERVPRO of Marietta West. We can make commercial water and fire damage "Like it never even happened."

The role of a property manager is a multifaceted position that requires a wide range of skill sets and is often a stressful and sometimes thankless job. Tenets tend to only contact property managers when something has gone wrong or something needs to be fixed. Factor in the fact that many property managers are responsible for multiple buildings or facilities, you can understand why in times of disaster or crisis many property managers turn to SERVPRO of Marietta West. We pride ourselves on being able to help property managers take control of a disaster situation. We can quickly and safely provide an executable plan to restore normal operation to their facility. Be it an apartment complex, office park, campus, logistics facility, or even a high rise building, SERVPRO of Marietta West is here help 24-hours a day and is only a phone call away. 

SERVPRO of Marietta West offers a host of commercial restoration services and can help property managers make just about any disaster “Like it never even happened.” Our team of restoration professionals have the skills and training to quickly, safely, and cost effectively restore water and fire damaged facilities to preloss condition. SERVPRO of Marietta West’s highly trained technicians are also well versed and experienced in mold abatement and bioremediation. During these unprecedented times, and with the recent rise of the pandemic, SERVPRO technicians have also become essential workers in the fight against COVID-19.

Overview of Commercial Restoration Services

  • Commercial Water Damage Restoration - Our water damage restoration technicians are trained in applied structural drying, odor control, mold prevention measures, and upholstery/textile restoration. Common causes of commercial water damage include plumbing leaks, pipe bursts, sprinkler system discharge/fire retardant cleanup, and overflowing toilets/sinks/bathtubs. No matter what caused your water damage SERVPRO of Marietta West is here to help 24-hours a day and can extract water, mitigate damage, dry both the structure and contents of your facility. SERVPRO of Marietta West also offers document restoration and drying services for water damaged important, confidential and/or irreplaceable documents. Learn more about our training and certifications.
  • Commercial Fire Damage Restoration - Commercial fire restoration can be a major undertaking and can also cause major disruptions in your day-to-day operations. This is why SERVPRO of Marietta West has a dedicated department devoted to fire restoration and mitigation. We know the longer your facility is out of commission or operating at limited capacity, the greater effect the fire event will have on your company's bottom line. With this in mind our goal is to quickly and safely restore your commercial facility to preloss condition, allowing your business to return to normal operation.
  • Commercial Mold Remediation & Abatement - Mold damage can cause untenable working conditions and health hazards to your customers and employees, which is why SERVPRO of Marietta West offers mold remediation and abatement services to the greater Marietta and Kennesaw, GA area. Our team of mold restoration specialists can inspect, evaluate, and remove mold damage from your property quickly, safely and in accordance with industry standards set by the IICRC (Institute of Inspection Cleaning and Restoration Certification).
  • Commercial Storm and Major Events - Businesses and commercial structures are not immune to the damages caused when storm waters rise and flooding events happen. SERVPRO of Marietta West is part of a network of over 1,700 SERVPRO franchises nationwide. This allows SERVPRO of Marietta West to leverage our partnerships with other SERVPRO franchises to take on any size storm disaster that affects the greater Atlanta and North Georgia area.   
  • Commercial Cleaning & Bioremediation - SERVPRO of Marietta West offers traditional biohazard and hazmat services catered towards the cleanup and recovery from events like sewage backups, bloodborne pathogens, animal waste/remain, chemical spills, hoarding scenes, accident cleanup, crime scenes, and methamphetamine labs. In addition, SERVPRO of Marietta West just recently rolled out our new Certified: SERVPRO Cleaned program to address the growing need for proactive cleaning measures to combat the Coronavirus. 

If your business is faced with disaster due to water, storm, fire, or mold damage, give SERVPRO of Marietta West a call today. We can get your business back up and running in no time and will do it safely and in a cost effective manner. SERVPRO of Marietta West is a preferred vendor for many insurance companies and will work hand in hand with your insurance provider to insure your property is returned to preloss condition as quickly as possible. When disaster strikes, call the professionals with decades of experience and the infrastructure necessary to produce both large and small loss restoration projects...Call SERVPRO of Marietta West!

For more information on SERVPRO of Marietta West’s commercial restoration services give us a call today at (770) 428-5467 or complete one of our customer contact information requests. Want to know what our customers have to say about working with SERVPRO of Marietta West? Checkout our A+ Rated and Accredited BBB profile or Google My Business and Facebook Reviews

SERVPRO of Marietta West: What to Do Until Help Arrives - Fire Damage

7/30/2020 (Permalink)

highly trained SERVPRO fire restoration specialist cleaning smoke & soot damage If you suffer a fire loss time is of the essence. Call the team that is faster to any size disaster and can make it "Like it never even happened."

Fire damage can be severe and how you respond to it dictates the success and expediency of a fire restoration project. The first 48 hours after a fire damage can make the difference between restoring versus replacing your property and personal belongings. SERVPRO of Marietta West can help prevent fire damage from creating long-term problems and get you back into your home quickly and safely. SERVPRO of Marietta West responds with mitigation services ranging from fire, smoke and soot removal, document restoration and contents restoration including scoping, inventorying and documenting claims for insurance providers like State Farm, Metlife, Farmers, The Hartford and many others. These services help ensure your property, belongings and memories are restored to preloss condition when possible.

SERVPRO of Marietta West is available 24-hours a day, 365 days a year to help you regain control quickly!

What You Can Do Until Help Arrives

  • Limit movement in the home to prevent soot particles from spreading and additional damage from occurring. Walking from one room to the other can track soot and smoke particles into non-affected areas, so keep foot traffic in damaged areas to a minimum and be mindful of what you touch with your hands. 
  • Place clean towels or old linens on rugs and high traffic areas and upholstery. This can help prevent the aforementioned transfer of soot and smoke particles into non-affected areas.
  • Coat chrome faucets, trim and appliances with petroleum jelly or oil. This protective coating can help prevent oxidation, rust, and corrosion that could take place as a result of soot and smoke particles that come in contact with chrome fixtures or building materials.
  • Place aluminum foil or wood blocks between furniture legs and wet carpet. This can lessen the likelihood of fire/water damage to both the furniture and the carpet.
  • Do not wash any walls or painted surfaces. Washing walls could cause smearing and/or set the smoke smells into building materials like drywall making restoration more difficult, time consuming, and expensive.
  • Do not shampoo carpet or upholstery. Shampooing  carpet or upholstery could cause smearing and/or set the smoke smells into building materials like carpet and upholstered furniture and window treatments making restoration more difficult, time consuming, and expensive.
  • Do not clean any electrical equipment. Smoke and fire damage electronics pose a real fire hazard and should not be turned on without a thorough cleaning, preformed by a competent restoration specialist who has specialized training and tools intended for the restoration of electronic devices.
  • Do not send clothing to a dry cleaner since improper cleaning may set smoke odor.

A back-draft of emotions can overcome homeowners after a fire ravages their home. Fear, uncertainty, stress and doubt about the future of the property can seem overwhelming to the homeowner long after the flames have been extinguished and the smoke has cleared.

So after the first wave of heroes (the Marietta Fire Department) have rescued the property by extinguishing the fire, let SERVPRO of Marietta West help you restore it. With our IICRC certified training for employees, an industry leading rapid response time, utmost professionalism, cutting-edge technology and open communication, we strive to restore not only the homeowner’s property, but the homeowner’s peace of mind, as well.

SERVPRO System Services - Residential & Commercial

Restoration Services: 

Cleaning: 

So, before you risk doing further damage by attempting to clean up the fire damage yourself, call the fire damage cleanup and restoration professionals at SERVPRO of Marietta West, we have worked for over fifteen years to help make fire damage “Like it never even happened.”

Different Types of Commonly Found Smoke Damage:

  • Wet Smoke - Low heat, smoldering, pungent odor, sticky, and smeary. Smoke webs are more difficult to clean. Examples include plastic and rubber fires.
  • Dry Smoke - Fast-burning, high temperatures; heat rises, therefore smoke rises. Examples include paper and wood fires
  • Protein Fire Residue - Virtually invisible, discolors paints and varnishes, extreme pungent odor. Produced by evaporation of materials rather than from a fire.
  • Fuel Oil Soot -  While “puff backs” can create havoc for homeowners, SERVPRO of Marietta West professionals can, in most cases, restore the contents and structure quickly.
  • Other Types - Special loss situations require special care. Examples include tear gas, fingerprint powder, and fire extinguisher residue

Our staff is highly trained in property damage restoration for both residential and commercial properties. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

Floors, furniture, walls, etc. are particularly susceptible to water damage. Water can be invasive and can quickly spreading throughout your property, being absorbed into the aforementioned items. SERVPRO of Marietta West will arrive quickly and starts the water extraction process almost immediately.

Check out some of our previous customers Before & After Fire Restoration Photos: “Fire Restoration Project in Marietta, GA - Staircase”; “Fire Restoration project in Marietta GA - Living Room & Fireplace”; “Fire Restoration project in Marietta GA - Home Gym”; “Kitchen Fire”; “Fire & Smoke Damage In Family’s Living Room”; “Amazing Masonry Work On Fire Damage Home”; “Living Room Fireplace”; “Soot Damage From Minor Home Fire


If you enjoyed this fire restoration blog take a look at some of SERVPRO of Marietta West’s Related Fire Restoration Blogs: “Smoke Alarms Save Marietta Lives”; “Keep Marietta’s Fall Fire-Free”; “Georgia Fire Statistics as Reported by the National Fire Incident Reporting System”; “Removing Smoke and Nicotine Odors from your Cobb County Home”; “SERVPRO’s Fire, Soot, and Smoke Cleaning Process For Your Marietta Home”; “How to Handle a Fire Loss in Kennesaw, GA

Emergency Water Extraction in Kennesaw, GA

7/23/2020 (Permalink)

customer calling SERVPRO of Marietta West because of dishwasher overflow We is here to help and is faster to any size disaster. When water damage happens, time is of the essence...better call SERVPRO of Marietta West!

SERVPRO of Marietta West provides emergency water extraction, drying and restoration services, 24-hours a day seven days a week, to the greater Kennesaw and Marietta, GA area. That means when your toilet overflows late one evening, or a tree falls on your home in the middle of the night, or how about your septic or sewage system backs up Thanksgiving morning and you are expecting guests that evening for Thanksgiving dinner...it’s time to call SERVPRO of Marietta West. We are the company Kennesaw, Marietta and greater Atlanta area homeowners can call to make it “Like it never even happened.” We are your trusted, locally owned and operated water, fire and mold restoration company. Water restoration can be a long, arduous process but it doesn’t have to be; Call SERVPRO of Marietta West, the professionals that are faster to any size disaster.

Water damage happens...When it does call SERVPRO of Marietta West (770) 428-5467

Here are a few things you can do while help is on the way:

  • If safe to do, shut off the water source. If you are unable to locate or turn off the water source, SERVPRO’s highly trained water restoration technician can assist you with this.
  • If safe to do so, turn off electrical power at the circuit breakers in areas that are affected by the water loss. If you are unable or feel uncomfortable with turning off the power, again SERVPRO’s highly trained water restoration technician can assist you with this.
  • Remove as much excess water as possible through mopping and blotting.with towels. If available a shop-vac rated for wet-dry use, or a submersible pump can come in very handy when standing water is involved, assuming you are trained in the safe use of these tools.
  • Aluminium foil or wood blocks can be placed between wet carpet and furniture legs or feet to prevent additional damage to both the furniture and possibly the carpet.
  • Valuables, medications, and other sensitive items should be moved to a safe dry place. Such items include paintings, sculptures or other art objects, computers and other electronic devices, food products and personal files or documents.
  • Do not enter any affected areas if electrical switches, outlets, electrical equipment or circuit breakers are exposed to water. All precautions should be taken to avoid electrical shock hazards.
  • Do not use your household vacuum cleaners to remove water unless rated for both wet and dry use. This could cause damage to the vacuum cleaner or even worse, electrical shock to the user.
  • Do not turn on ceiling fans or lights if the ceiling is wet. This could cause an electrical short and become a major fire hazard. 
  • Do not enter rooms where ceilings are sagging from retained water. The ceiling could give way at any moment and cause you bodily harm.

When it comes to water damage, time is often of the essence. If you or someone you know has recently experienced a water loss, don't hesitate to contact SERVPRO of Marietta West here or give us a call (770) 428-5467. We have live operators answering our phone 24-hours a day, 7 days a week, including all major holidays.

SERVPRO of Marietta West is a IICRC Certified Firm

  • ASD - Applied Structural Drying Technician

  • RRRP - Lead-Based Paint Activities and Renovation

  • WRT - Water Damage Restoration Technician

  • ECTP- Employee Certification Training Program

SERVPRO of Marietta West is one of the most trusted names in the water restoration industry. You can take our word for it, or see what some of our customers have to say about SERVPRO of Marietta West: Google My Business Reviews, Facebook Reviews, BBB A+ Accredited Business Reviews

Looking for more information on the water mitigation & restoration process, check out some of our related Water Damage Restoration Blogs: “SERVPRO of Marietta West’s 1-4-8 Service Response Guidelines”; “What to Expect When You Call SERVPRO of Marietta West”; “Residential Drying and Water Mitigation Preformed on Powder Springs, GA Home”; “Refrigerator Supply Line Causes Residential Water Loss in Marietta, GA

Refrigerator Supply Line Causes Residential Water Loss in Marietta, GA

7/17/2020 (Permalink)

water damaged floor with drying equipment Your home is likely you largest investment. Le SERVPRO of Marietta West protect your investment and make water damage "Like it never even happened".

Water damage can happen when you least expect it, so when it does, call the restoration professionals that are faster to any size disaster. SERVPRO of Marietta West knows that when it comes to water damage, a quick response can be the difference between a minor drying/restoration project, and a major inconvenience that leaves you living out of a suitcase for several weeks. That’s why SERVPRO of Marietta West is available 24-hours a day, seven days a week and can provide emergency services within a couple hours of notification. Whether your home’s crawl space is in need of emergency water extraction, your bathroom has suffered a sewage backup or any number of water damage related emergencies, SERVPRO of Marietta West will answer your call, ready to make it “Like it never even happened.”

*The following is a synopsis of the services SERVPRO of Marietta West performed for a Powder Springs, GA customer. SERVPRO believes strongly in our customers' rights to privacy and would never publish any materials related to the service we’ve performed for our customer, without their express written consent. This homeowner was gracious enough to authorize SERVPRO of Marietta West  to share their experience working with us, and for that we are very thankful.

Cause of Loss & Property Description: Recently a local Marietta homeowner called SERVPRO of Marietta West early one morning with an emergency water extraction call. The four bedroom, two bathroom home was built in the late 1980’s and was located in the Fainview Farm subdivision in Marietta, GA. The brick home consisted of two levels and a low clearance crawl space. The homeowner woke up to find that their newly installed refrigerator had leaked water throughout the kitchen, through the floor and into the crawl space. The ice maker water supply line was installed improperly and leaked for over 12 hours. SERVPRO of Marietta West arrived on-site shortly after our customer’s initial call, ready to start drying, mitigating, and restoring the homeowner’s property to preloss condition.

Kitchen Restoration: The kitchen measured fifteen and a half feet by twelve feet with nine foot ceilings. The hardwood floors under and around the refrigerator were affected by class 2-grey water, which meant that approximately 10% or fifteen square feet of flooring would need to be removed, bagged and disposed of properly. The affected area and materials were treated with antimicrobials and professional cleaning products like Sporicidin Disinfectant Spray or Benefect Disinfectant Solution, to prevent future mold growth. The contents of the room were unaffected but were sanitized as a precaution, to prevent cross contamination to non affected areas and were stored on sight. Two Airmax air movers and a single low grain refrigerant dehumidifier was used to dry the structure and building materials, in the kitchen, to preloss conditions and to IICRC S500 Standards.

Crawl Space Restoration: The crawl space measured three feet tall, twenty-two feet long by six and a half feet wide with concrete substrate and was considered an unconditioned space. Water from the refrigerator leak penetrated the hardwood floors and subfloor in the kitchen and pooled in an area in the crawl space below. Water in the crawl space was quickly and safely extracted using SERVPRO of Marietta West’s powerful truck mounted vacuum extractor. Around twenty-five square feet of insulation was saturated by class 2-grey water during the water loss and would have to be removed, bagged and disposed of properly. The crawl space was treated using antimicrobials and professional cleaning products to prevent future mold growth and two low profile air movers and a low profile LGR dehumidifier were strategically placed to dry the crawl space to preloss condition.

 SERVPRO of Marietta West 24/7 Emergency Water Restoration 

When water damage happens we understand that you may be feeling confused, stressed and unsure of what to do.  This is when you need guidance from the experts. SERVPRO of Marietta West is Here to Help. From the first phone call, our knowledgeable customer service professionals will ask questions to best assess how much damage is there and determine what equipment and supplies they will need. SERVPRO of Marietta West has a 2 hour response time, but in most cases we will arrive in 1 hour.

Questions you will be asked:

  • Your name and contact information
  • Your insurance information
  • The street address of the property where the damage is located
  • When did the damage occur
  • What caused the damage (if known)
  • If the damage is caused by water, has the water been turned off?
  • Has the electricity been turned off? (if necessary) 

SERVPRO is a Preferred Service Provider for Most Major Insurance Companies

SERVPRO of Marietta West’s highly trained and professional restoration team, will help you navigate all of the twists and turns that can come with restoring your home or business after water damage and can help you regain control of the situation. Upon notification, SERVPRO of Marietta West can have technicians on-site within an hour, in most cases, ready to start the drying process so that your life can get back to normal. If your home or business has suffered water damage, give SERVPRO of Marietta West a call today! SERVPRO of Marietta West works hand in hand with insurance companies like State Farm, Metlife, Farmers and The Hartford to make sure that all steps are taken, to get your home back to normal. We also have a great working relationship with our local insurance claims adjusters and agents.

Check out some of our related Water Restoration Blogs:”What to Expect When You Call SERVPRO of Marietta West” "Why does your Kennesaw basement flood?"; "How to Dry Hardwood Floors in Cobb County GA"; "Faster to Any Size Water Disaster"; "Top 5 Causes of Water Damage in Fair Oaks, GA"; "Flooded Basement in Marietta, GA"

Checkout some of our related Water Restoration Before & After Photos: “Significantly Water Damaged Basement in Kennesaw, GA”; “Office Break Room”; “Popcorn Ceiling with Water Damage”; “Bathroom Flooded by Water From Exterior of Home

What to Expect When You Call SERVPRO of Marietta West

6/9/2020 (Permalink)

SERVPRO work van on-site at commercial water loss Call SERVPRO of Marietta West 24-hours a day. Commercial water restoration is serious business and we are always here to help!

SERVPRO of Marietta West is available 24 hours a day for emergency services. When dealing with an emergency, whether water, fire or storm, timing is of the essence. Any delay can increase the amount of damage and the time your home or business will be under construction.

We understand you may be feeling confused, stressed and unsure of what to do.  This is when you need guidance from the experts. SERVPRO of Marietta West is Here to Help. From the first phone call, our knowledgeable customer service professionals will ask questions to best assess how much damage is there and determine what equipment and supplies they will need. SERVPRO of Marietta West has a 2 hour response time, but in most cases we will arrive in 1 hour.

Questions you may be asked:

  • Your name and contact information
  • Your insurance information
  • The street address of the property where the damage is located
  • When did the damage occur
  • What caused the damage (if known)
  • If the damage is caused by water, has the water been turned off?
  • Has the electricity been turned off? (if necessary)

What to Expect From Our Technicians

When our certified technician arrives at your home, they will first walk through and assess the damaged area(s) and determine what action is necessary. They will then go over the process with you, at which point you will authorize the work to be performed.  The technician will then start the extraction process, if the damage is caused by water. If demolition is required, that will be done at this time. Equipment such as, dehumidifiers, air scrubbers and fans may be strategically placed throughout the area.  If there are hardwood floors affected, a mat system may be used to attempt to dry the hardwoods instead of removing them, saving you or your insurance company time and money for costly repairs. The technician will then set up a time for the following day to inspect the area to insure the drying process is going properly or make any necessary changes. We understand this process can be stressful, however; please leave the machines running at all times. Once the affected area(s) have been dried to IICRC and SERVPRO standards, your technician will remove all of the equipment and 

SERVPRO of Marietta West is Locally Owned with National Resources

We live and work in this community, we are probably your neighbor!  We are proud to be part of the Atlanta community. SERVPRO of Marietta West is close by and ready to respond to your fire emergency. 

Let SERVPRO of Marietta West be your trusted emergency restoration company!  

Our team of certified technicians are here to help you regardless of the amount of damage to your home.  We are here for you 24 hours a day, 7 days a week to help you get back to pre damage condition.  From the beginning stages to the final construction, we want to help make it “Like it never even happened”.  Call us at (770) 428-5467 or click here to have our knowledgeable staff contact you. 

Here are several water restoration before & after photos from past work for commercial clients: "Office Space Water Loss From Outside Water"; "Emergency Water Cleanup in Marietta GA"; "Significantly Water Damaged Basement in Kennesaw, GA"; "Office Break Room"; "Popcorn Ceiling with Water Damage"; "Living Room That Required Total Removal of Flooring"

*Check out some of our previous water restoration blogs: "Residential Drying and Water Mitigation Preformed on Powder Springs, GA Home"; "SERVPRO of Marietta West's 1-4-8 Service Response Guidelines"; "Why does your Kennesaw basement flood?"; "How to Dry Hardwood Floors in Cobb County GA"; "Top 5 Causes of Water Damage in Fair Oaks, GA"; "Flooded Basement in Marietta GA"

Frequently Asked Questions About the Certified: SERVPRO Cleaned Program

6/9/2020 (Permalink)

SERVPRO CSC table top info sheet Call SERVPRO of Marietta West today if you need help reopening your business and are interested in a proactive cleaning plan.

The world has changed what it means to be clean, so let customers and employees know that SERVPRO of Marietta West, Georgia’s best choice in cleanup and restoration, has sanitized, disinfected and treated highly touchable surfaces at your business. SERVPRO of of Marietta West wants you to feel comfortable in your place of business. That’s why the nation’s #1 choice in water restoration, can now provide you with proactive cleanings, a higher cleaning standard for the recent trying times everyone is adjusting to. Look for the Certified: SERVPRO Cleaned seal outside all participating locations, and you can rest at ease knowing the facility has been cleaned, disinfected and sanitized by the best in the business. For more details, visit www.SERVPROmariettawest.com/contact/contactus

The Certified: SERVPRO Cleaned (CSC) program is designed to provide our communities with a way to know that a structure has been cleaned, sanitized and disinfected to minimize harmful pathogens. If a structure is sanitized and disinfected as part of the CSC program, a window decal shield will be left at the structure as well as a separate window decal which should be dated by the franchise to let everyone know when it was last sanitized and disinfected. This can be scheduled as a one time or a recurring service. 

Here is a list of frequently asked questions about the CSC program:

  • What is Certified: SERVPRO Cleaned? 
    • Certified: SERVPRO Cleaned is a proactive viral pathogen cleaning process that SERVPRO franchises nationwide are beginning to offer to our commercial and residential clients. 
  • Can you explain the process of proactive cleaning?
  • How often do I need cleaning performed?
    • That will vary by location, foot traffic, and activity of occupants. We can set up a recurring cleaning schedule to fit the needs of any location.
  • When can you perform these services?
    • Our Certified SERVPRO Cleaned crews are available 24/7. Our job file coordinator will ask you for some basic information and can schedule a time that is convenient for you and fits your schedule.
  • How much does proactive cleaning cost?
    • Our pricing for proactive viral pathogen cleaning is based on square footage. For a quotable price, we can schedule one of our Certified SERVPRO Cleaned crews to visit your location and create an accurate estimate.
  • What type of cleaning products are you using?
    • We only use EPA registered disinfectants for proactive pathogen cleaning.
  • How long is a proactive cleaning effective?
    • After a structure is Certified SERVPRO Cleaned, maintaining that level of clean is dependent on occupants in the structure and how closely they follow health and safety protocols. We can schedule a recurring cleaning regimen to ensure that your location maintains that level of clean going forward.
  • What are your safety protocols?
    • Our Certified SERVPRO Cleaned crews follow all safety protocols and social distancing guidelines dictated by local, state, and federal guidelines to ensure the health and safety of all involved individuals.
  • How long will it take to perform the proactive cleaning?
    • Service time varies on size and complexity of the structure. We can dispatch one of our Certified SERVPRO Cleaned crews to your location. Once on site, they will be able give you a better sense of how long it will take to perform the cleaning.
  • Is there anything I should do in between scheduled Certified: SERVPRO Cleanings?
    • Continue with your regular janitorial services. If you would like, we can change your recurring schedule to better accommodate your unique needs or can change the frequency of cleanings.
  • Is it safe to be in the structure when it is being cleaned?
    • We recommend that the structure is empty when we perform the cleaning.
  • How long do I have to wait to return to the structure?
    • Our EPA registered disinfectants have a dwell time of about 10-15 minutes. After that dwell time, it is completely safe to reenter the structure.

As your favorite stores and businesses are beginning to open up their doors, we are offering them an additional step to help ensure your confidence with a higher cleaning standard, Certified: SERVPRO Cleaned. Beyond the standard cleaning protocols we know your business is implementing, take an additional step to make sure all your locations have received a higher cleaning standard with the Certified: SERVPRO Cleaned program. Show employees and customers you've chosen the highest level of cleaning. Our new Certified: SERVPRO Cleaned program is a weekly viral pathogen cleaning service, designed just for your business. For details and registration, CLICK HERE

*The CSC program is also available for residential service

Check out some of our previous blogs about the Certified: SERVPRO Cleaned (CSC) program: "SERVPRO of Marietta West Can Help You Reopen Your Business Safely"; "Certified: SERVPRO Cleaned - a defensive cleaning program"; "SERVPRO of Marietta West is Here to Help During This Time of Need"

Residential Drying and Water Mitigation Preformed on Powder Springs, GA Home

6/5/2020 (Permalink)

Flooded basement in Powder Springs, GA If you experience a water loss, call SERVPRO of Marietta West 24/7. We're here to help! We can have a restoration specialist at your door in no time!

SERVPRO of Marietta West services and restores between ten to twenty homes just about every week. Answering calls and dispatching water restoration professionals 24 hours a day to help homeowners mitigate water damage and dry the structure of their homes (as well as the contents of their home). As an IICRC Certified Firm, we receive calls ranging from burst water heaters, common plumbing and pipe leaks, to sewage backups. SERVPRO of Marietta West is here to help the residents of  Marietta and Kennesaw work through any size or type of water damage that occurs to their home or business, any time day or night.

During inclement weather and storm events, job numbers can fluctuate greatly, even doubling due to flash floods and added stress on the Marietta and Kennesaw sewage systems. We also perform emergency board-up services for both commercial and residential customers when their property is compromised by wind and storm damage. By securing the property using tarps and plywood, SERVPRO of Marietta West can prevent additional damage to the interior of the home or business due to exposure to the elements.

Check out some of our Restoration Slideshows & Video Content!

*The following is a synopsis of the services SERVPRO of Marietta West performed for this Powder Springs, GA customer. SERVPRO believes strongly in our customers' rights to privacy and would never publish any materials related to the service we’ve performed for our customer, without their express written consent. This homeowner was gracious enough to authorize SERVPRO of Marietta West  to share their experience working with us, and for that we are very thankful.

Drying and Mitigation of Flooded Powder Springs, GA Home

Recently SERVPRO of Marietta West received a call after normal business hours from a customer with a burst water heater in the basement of their three level home. The beautiful, brick home was located in the Warren Creek subdivision in Powder Springs, GA and was built in the early 2000’s. Amazingly, the homeowner was actually quite calm when she called us at our 24 hour service desk and requested emergency service to both stop the water leak and dry up her home. Our job coordinator gathered the necessary information about the home and pertinent details about the water leak itself, and immediately dispatched a team of four water restoration technicians, complete with drying and extraction equipment to help her get the situation under control. The team of water restoration professionals arrived on-site within an hour of our customer’s initial call, inspected the affected area for safety concerns, was able to get the water turned off, documented the water loss for our customers insurance company, and began mitigating, extracting, and drying the water damaged areas.

Brief Scope of Work: In total, 1303 sq. ft. was affected by class-2 grey water damage, which would have to be extracted using SERVPRO’s powerful truck mounted water extraction equipment. Contents of rooms were inspected for water damage, logged into the room inventory manifest, documented by photograph, and carefully stored in SERVPRO supplied boxes for future cleaning and restoration off site at our 10,000 sq. ft. cleaning and storage facility. Around 520 sq. ft. of flooring was to be removed, bagged and disposed of properly due to grey water contamination and in the interest of cost-effective water restoration practices during the mitigation phase, along with just over one hundred linear feet of baseboards. The entire area was then cleaned and treated with antimicrobial restoration products like Sporicidin Disinfectant Solution or Benefect Disinfectant Solution to prevent future mold growth. Thirty-five air movers and four dehumidifiers were strategically placed throughout the affected area and over the course of the next three days the structure was dried to preloss condition and in accordance with IICRC S500 Standards.

Zone One: The home was divided into two separate zones based on the level of damage, free airflow, and contiguous room location. Zone one was mostly unfinish, with roughed in drywall and concrete floors. While Zone two was fully finished and consisted of climate controlled space (a bedroom and bonus room). In zone one there was a hallway, utility room (where the water heater and HVAC units were located), a home use music studio, two storage rooms and a workshop.

Hallway: The hallway was approximately 15 ft. long and 7 ft wide with an 8 ft. ceiling. The ceiling and walls were unaffected by the water loss, but the concrete floor was 100% affected by class 2-grey water and required roughly 103 sq ft of hard surface water extraction. The roughly 100 sq. ft area was then treated with antimicrobial agents to prevent mold growth and to sanitize the area. Three Phoenix AirMax air movers were strategically placed and used to dry the affected area over the course of the next three days.

Utility Room: The utility closet was approximately 13.5 ft. long, 10 ft. wide with an 8 ft. ceiling, and housed one of the home’s HVAC units and water heater. The cause of loss was a safety valve on the hot water heater which meant that this was the first room our techs visited when they arrived on the scene in order to turn off the water supply line to the hot water heater and stop the leak. The utility room was again mostly unfinished with roughed in drywall and concrete floors. The floors were about 90% affected by possibly contaminated water and the walls and ceiling again, were unharmed. Class 2-grey water was extracted from a roughly 116 sq. ft. area in the room, then antimicrobial agents were used to sanitize the affected area. Three Prochem Triad air movers were strategically placed and used to dry the affected area over the course of the next three days. 

Music Studio: The music studio was approximately 15 ft. long, 12 ft. wide with an 8 ft. ceiling and was mostly unfinished with roughed in drywall and medium grade floating engineered flooring. The contents of the room was carefully inspected for water damage, logged into the room inventory list, documented by photograph, and carefully boxed for transport to our cleaning and restoration facility. The ceiling and walls were unaffected, but roughly 75% of the flooring in the room was affected by class 2-grey water. Approximately 127 sq. ft. of flooring was removed, bagged and disposed of properly. The same area required hard surface water extraction, cleaning and antimicrobial treatment to prevent mold growth and sanitize the area. Three Triad air movers, an additional centrifugal air mover, and a single Dry-Eaz Evolution LGR dehumidifier was used to dry the remaining moisture in the room over the course of the next three days, at which point the rooms newly clean and restored contents were returned from our cleaning and restoration facility.

Storage Room 1: The first storage room was approximately 16.5 ft. long,13 ft wide with an 8 ft. ceiling and was largely unfinished with roughed in drywall and concrete floors. As this was a storage room there was a small amount of contents that had to be carefully inspected for water damage, logged into the room inventory list, documented by photograph, and carefully boxed for transport to our cleaning and restoration facility. Hard surface water extraction was performed over 95% of the room totaling a 316 sq. ft. area that would also have to be cleaned and sanitized using antimicrobial agents that would prevent future mold growth. In this room six low-profile AirMax air movers, one Triad air mover, and a single Evolution LGR dehumidifier were placed to remove any trapped moisture over the next three days. Afterward they clean, sanitized and restored contents were returned.

Storage Room 2: The second storage room was almost exactly the same size as storage room one (16 ft. X 13 ft. X 8 ft.) and was again largely unfinished with roughed in drywall and concrete floors. The ceiling and walls were unaffected and only about 5% of the unfinished concrete floor was affected by grey water. The contents of the room were untouched, but in effort to insure they remain undamaged, our technicians carefully inspected them for water damage, logged into the room inventory list, documented by photograph, and carefully boxed for storage on site in a non-affected area. Light water extraction was performed over a 16 sq. ft. area and was cleaned with antimicrobial agents to prevent mold growth. A pair of AirMax air movers were strategically placed to thoroughly dry the affected area over the course of the next three days. Once dry the contents of the room, that were stored on site, were returned to their original places.

Workshop: The workshop was approximately 30 ft. long, 12 ft wide, had an 8 ft high ceiling and was mostly unfinished with roughed in drywall and concrete floors. The ceiling and wall were unaffected but the concrete floors were almost 60% affected with class 2-grey water. The workshop had a small amount of contents which were able to be cleaned on-site with SERVPRO proprietary cleaning products and treated with antimicrobial agents to sanitize them and prevent mold growth, then they were packed into storage boxes and stored on-site in a non-affected area. Hard surface water extraction was performed over a 234 sq. ft. area in the workshop. Then the area was treated and cleaned using antimicrobial agents to prevent mold growth and sanitize the area. Once the workshop was dried to preloss condition and in accordance with IICRC S500 Standards, the cleaned contents were returned to the prospective places in the room.

Zone Two: The area in zone two was a climate controlled living space, completely finished with vinyl flooring and consisted of two rooms, a bedroom and a bonus room.  

Bedroom:  The bedroom was approximately 13 ft. long, 11 ft. wide, and had an 8 ft. tall ceiling. The ceiling and wall were unaffected but the vinyl flooring was roughly 50% affected by class 2-grey water damage. There was a small amount of contents in the bedroom like furniture (ie. bed, nightstand, & small dresser) and some personal effects like clothing and bric-a-brac items. All of the contents were carefully inspected for water damage, logged into the room inventory list, documented by photograph, and carefully boxed for transport to our cleaning and restoration facility. Hard surface water extraction was performed over a 69 sq. ft. area of vinyl floor to remove standing water. Roughly half of the vinyl flooring and trip/baseboards were removed, bagged and disposed of properly due to contact with contaminated water which totaled 69 sq. ft. and 33 linear ft. respectively. The affected area was cleaned and treated with antimicrobial agents to sanitize the area and prevent future mold growth. A couple of strategically placed centrifugal air movers were all the drying equipment required to dry the affected area to preloss condition and in accordance with IICRC S500 Standards, over the course of the next three days. The contents and furniture was moved back on-site and to their original positions after the bedroom was certified dry and decontaminated.

Bonus Room: The bonus room was approximately 15.5 ft. long, 20 ft. wide, and had an 8 ft. tall ceiling. While this room was completely finished climate controlled living space the room was not in use and only contained minimal contents which could be cleaned/sanitized on site and stored in a non-affected area. Hard surface water extraction was performed throughout the 323 sq. ft. area to remove free standing water. The ceiling and walls were unaffected but, the vinyl flooring was 100% affected by class 2-grey water and as such all the vinyl flooring was removed, bagged and disposed of properly, along with all baseboards. Roughly 323 sq. ft. of vinyl flooring and 70.5 linear ft. of baseboards were removed in total from the bonus room, making this one of the most affected rooms included in this particular water claim. All affected areas were cleaned and treated with antimicrobial agents to sanitize the building materials and prevent future mold growth. Five Triad air movers, two AirMax air movers and a single Dri-Eaz LGR dehumidifier were used to complete the drying process in the bonus room over the course of the next three days. Once the room was given a final inspection and certified dry to IICRC S500 Standards the cleaned and sanitized contents were returned to their rightful places.

*If you have enjoyed this blog or wish to read more about SERVPRO of Marietta West’s water mitigation and restoration services check out our related blogs: “SERVPRO of Marietta West’s 1-4-8 Service Response Guidelines”; “Why does your Kennesaw basement flood?”; “How to Dry Hardwood Floors in Cobb County GA”; “Flooded Basement in Marietta GA”; “Three Easy Steps to Remember When Your Toilet Backs-up or Overflows
You can also check out some of our before and after water restoration photos here.

SERVPRO of Marietta West Can Help You Reopen Your Business Safely

5/22/2020 (Permalink)

technicians wiping and disinfecting touchable surfaces SERVPRO of Marietta West's trained professionals can safely clean and disinfect your office/work space, reducing the likely hood of harmful pathogens.

The Certified: SERVPRO Cleaned (CSC) Standard Service is centered around limiting the survival and spread of emerging viral pathogens. SERVPRO of Marietta West is not aiming to replace your company's current cleaning crew or janitorial services, but rather working to supplement your current cleaning efforts. Our highly trained and certified technicians will apply EPA registered disinfectants to touch points described below. *This application of disinfection excludes inventory or retail merchandise. 

Step 1

Long before SERVPRO of Marietta West receives your call, we are preparing for the first step in the CSC program by completing an exhaustive training program and familiarizing ourselves with the disinfectants that will be utilized to disinfect your facility, like SERVPROXIDE DisinfectantBenefect Botanical Disinfectant, and Sporicidin Disinfectant Solution to name a few. Our technicians will have specifically reviewed safety precautions and requirements related to the cleaning process, including protocols for any necessary personal protective equipment (PPE), application methods, and needed product dwell time to insure effective application.

Step 2

SERVPRO cleaning crews and trained technicians will don all the necessary personal protective equipment (PPE) like gloves, tyvek suits and respirators to protect themselves during the cleaning process from pathogens like virus and bacteria that might be present. An N-95 respirator, disposable gloves, coveralls/gowns, and goggles are a minimum level of PPE. This level of PPE is sufficient when applying disinfectant with a saturated towel or a trigger sprayer and towel. Other application methods, such as utilizing a ULV mister or electrostatic sprayer, will require additional respiratory protection such as an air purifying respiratory (half-mask or full-face mask) with organic vapor (OV) cartridges

Step 3

SERVPRO will apply disinfectant to touch points. This can be accomplished with a towel saturated with disinfectant or a utilizing equipment to deliver disinfectant such as a trigger sprayers, pump sprayers, ULV misters, electrostatic sprayers, airless sprayers, foam applicators, or another equivalent effective dispersion technology. Our highly trained technicians will strictly follow product label directions to insure successful application and disinfection. Depending on the listed product dwell time and the application method, the disinfectant may be able to be applied once or it could require multiple treatments to keep the surfaces wet for the minimum time. We will carefully assess the surfaces to prevent the product from streaking or running while keeping the surface wet for the recommended contact time. 

  • Door knobs, pulls, and locks, as well as 1 square foot around the knob or pull, door jambs 
  • Push doors 
  • Stair handrails, elevator car and controls 
  • Light switches, switch covers, and accessible outlet covers 
  • Counter tops, tabletops, vanity tops, and desktops. Disinfect accessible surfaces without moving contents. Prevent over-spray and potential damage (i.e. paper products, electronic devices, personal property). 
  • Chairs. Avoid over wetting upholstered surfaces. Concentrate application on arms, backs, height/swivel controls. 
  • Faucets, sinks, soap dispenser, towel dispenser, dryer, water fountains, napkin dispenser 
  • Cabinet door and drawer exterior, door and drawer pulls/knobs 
  • Toilets, urinals, bathroom stalls around locks and handrails, handrails, bathroom fixtures (i.e. toilet paper dispenser), diaper changing stations, fitting room stalls around locks and handrails 
  • Telephones, computer equipment, shared office equipment, sales registers, point-of-sale equipment. 
  • Exterior of shelves,?racking, displays,?bookcases, file cabinets,?lockers,?or other fixtures. Disinfect accessible surfaces without moving contents. 
  • Operational/occupational equipment and controls (i.e. kitchen equipment, fitness equipment, laundry equipment).

Step 4

SERVPRO professionals will inspect the surfaces that have been disinfected. Wipe clean surfaces to eliminate product streaking and/or residues if needed. 

Step 5 

After step 4 technicians will perform end-of-visit cleanup. Once all work activities are complete, we will return all products, supplies, and tools to the work vehicle, bag all trash such as disposable towels and disposable PPE according to hazmat disposal procedures when necessary, and load bags into the work vehicle(s). Before leaving, walk through the work site one final time to ensure that the work site is clean and ready for your employees to return to the facility. 

Step 6 

Finally our technician will place a Certified: SERVPRO Cleaned window cling, complete with date of service, so that your employees and customers alike can rest easy knowing that your facility is Certified: SERVPRO Cleaned.


For more information about our cleaning services and the Certified: SERVPRO Cleaned program check our our previous blog “Certified: SERVPRO Cleaned - a defensive cleaning program”; "SERVPRO of Marietta West is Here to Help During This Time of Need"

Marietta Homeowner Calls SERVPRO of Marietta West After Home Flood

5/22/2020 (Permalink)

commercial facility basement flooded during storm SERVPRO of Marietta West is here to help you recover after storm damage. We are available for emergency services 24/7!

If you’ve lived in the Kennesaw or Marietta area for a very long, then you are familiar with the crazy weather changes that can occur. We sometimes experience what seems like multiple seasons in as short as just a few days. You may enjoy a gorgeous sunny day out with your family, bike riding with highs in the 70’s this weekend only to wake up a few days later to a winter weather advisory forecasting snow and ice! Kennesaw and Marietta experience all types of weather, from blazing hot summers to cool Autumn nights with everything in between. Including severe thunder and lightning storms, flash flooding, tornadoes and ice storms to name just a few. With such unpredictable weather, protecting your property is on the minds of almost every homeowner. 

Thankfully you will never have to face the destruction a storm may cause to your home alone. SERVPRO of Marietta West is Here to Help! We are your locally owned and operated restoration company specializing in storm damage cleanup, water extraction, smoke and fire cleanup and restoration along with a complete construction team, to put everything back together again just "Like it never even happened." 

One late August evening a homeowner in Kennesaw was heading home from a long day at the office. The rain was pouring down, lightning was lighting up the sky and the wind had picked up. As she drove into her neighborhood, she noticed the tree limbs above her swaying in the wind and she thought to herself, “I really should’ve taken care of that dead tree in my backyard.”

Once inside the comforts of her home, dry from the raging storm outside, the homeowner went upstairs and couldn't believe what she found! That very tree she had put off having removed, had fallen in the storm, knocking through her roof and into her home, creating an unwanted skylight in the master bedroom and bathroom. Tree limbs and debris were everywhere and rain was rushing into her home, as the storm continued. 

The homeowner acted quickly getting in contact with her insurance company and making the wise decision to call the best restoration company in the Kennesaw and Marietta area, SERVPRO of Marietta West. Upon calling SERVPRO, she was greeted by one of our professional and caring loss coordinators who was able to calm her nerves and assure her that help was on the way. Not only do we offer emergency roof tarping but our top-notch team is on call for situations just like this, any time of the day or night, 24 hours a day 7 days a week!

Our team was dispatched to the home and began the cleanup and restoration process, immediately upon arrival. SERVPRO of Marietta West handled everything from start to finish for the homeowner. From sending out a tree removal company, the emergency board up and tarping, documenting every step  for the insurance company and even helping the homeowner file a claim with her insurance company. At SERVPRO of Marietta West it is our goal to take a stressful and confusing time and make it as easy and seamless as possible.

Here is a short walk-through of the restoration and cleanup process for this homeowner: 

SERVPRO arrived on-site equipped with everything needed to complete the job in a timely, professional and efficient manner. Getting this Kennesaw home back to preloss condition in no time. After the roof was tarped and the site was secure our technicians began the restoration and cleanup process. First removing all of the debris and then using SERVPRO’s cutting edge portable water extractor to remove all of the standing water. The hardwood floors and baseboards in the master bedroom and bathroom were saturated with water. The drywall in both rooms were affected as well. 

Once all of the water was extracted our highly trained team of IICRC certified technicians began the drying and demolition process. First, our contents and moving professionals stepped in and carefully packed up, documented and processed all of the personal items affected in the rooms. Items such as books, photo albums, nightstands and a dresser were carefully packed and transported to our 10,000 square foot climate controlled, video surveilled warehouse to be cleaned and safely stored during the restoration process. 

The baseboards were removed and chalk-lines were made on the drywall for precise demolition cuts, removing the bottom few inches of drywall in the affected area. Our technicians then treated any exposed wall studs with SERVPRO’s proprietary cleaning products and antimicrobial treatments to prevent the growth of future mold. 

Now what about the beautiful hardwood floors?  At SERVPRO of Marietta West we use state-of-the-art equipment including the innovative Dri-Eaz Mat Drying System, one of the most effective and efficient pieces of floor drying equipment available. Along with the Dri-Eaz Mats for the hardwood floors, dehumidifiers and air movers were strategically placed to facilitate the drying process. Over the course of the next few days our technicians were monitoring and documenting the drying process. In the end, we were able to dry out and save the homeowners hardwood floors and when the drying process was complete the reconstruction portion of the restoration began. The roof was fully repaired, the drywall was mended, resurfaced and painted, and in no time, we were moving all of the homeowners belongings back into her home. 

After everything was said and done, the homeowner had nothing but wonderful things to say about the professionalism and workmanship of a job well done. SERVPRO of Marietta West stepped in and did what we do best. Walking this homeowner through every step of the process, always Here to Help. 

At SERVPRO of Marietta West we are recognized, nationwide, for our emergency response after a storm strikes. With over 50 years in the storm restoration industry you can rest assured that you are getting the best name in the business. We are the name you can trust with what is likely your largest lifetime investment, your home.

SERVPRO of Marietta West is your locally owned and operated restoration and storm professionals. We are proud to serve the Marietta, GASmyrna, GAKennesaw, GAFair Oaks, GADobbins Air Force Base, GA, Big Shanty, GA, and the surrounding metro Kennesaw and Marietta areas. We are always just a phone call away.

*Checkout some of our other Storm Restoration Blogs: "SERVPRO of Marietta West Restores Homes and Businesses After Storm Damage"; "Flash Flood Home Repair and Restoration in Smyrna, GA"; "A Look at North Georgia's Sever Weather History"; "Flood and Storm Damage in Marietta Georgia"

SERVPRO of Marietta West's 1-4-8 Service Response Guidelines

5/20/2020 (Permalink)

water heater floods basment Give SERVPRO of Marietta West a call if you have an questions about water restoration or are in need of water restoration services.

We here at SERVPRO of Marietta West have always prided ourselves on being faster any size disaster. Meaning that no matter what size water, fire, mold, or cleaning project you have on your hands, be it commercial or residential, you know that help from SERVPRO of Marietta West is on its way and will be there quick, fast and in a hurry. Our trained professionals will come equipped with all the equipment needed to stabilize water damaged areas and are ready to extract standing water with their powerful water extraction tool if necessary. SERVPRO has developed a set of Service Response Guidelines to ensure that all SERVPRO franchises are able to respond to our customers's needs in a swift and timely manner. 

Service Response Guidelines

1 Hour – Within one hour of notice of loss, one of SERVPRO of Marietta West’s loss coordinators will contact you to arrange for service.

4 Hours – Within four hours of loss notification, SERVPRO of Marietta West will be on-site to start mitigation services (if necessary). 

8 Hours – Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.

*While these guidelines are a good way to ensure that all of our customers are taken care of properly, SERVPRO of Marietta West strives for greatness and averages less than a two hour turn-around-time when responding to emergency water or fire service requests.

Let's take a look at the first part of our Service Response Guideline, “Within one hour of notice of loss, one of SERVPRO of Marietta West’s loss coordinators will contact you to arrange for service.” What does this mean? This means that no matter what time you call, day or night, your call will be answered by a SERVPRO of Marietta West team member, and that technicians can be immediately dispatched to your location ready to start extracting water, mitigating damage, and restoring your home or business. Our loss coordinator will gather information about your water loss like: Is there standing water on-site? How many levels are affected? What type of flooring is affected? What year was the structure built? Are utilities like electrical power and water available on-site? We gather this information to better prepare our highly trained technicians and allow them to equip their service vehicle with the appropriate equipment.

The second part of the Service Response Guideline, “Within four hours of loss notification, SERVPRO of Marietta West will be on-site to start mitigation services (if necessary).” This section is pretty cut and dry. Within four hours of notification of the loss, SERVPRO of Marietta West will be on-site to stabilize the affected area(s) and start the remediation/restoration process. SERVPRO of Marietta West likes to point out that our average response time is well under the four hour guideline and in most cases, response time is actually less than two hours. Should our customer choose to delay our initial service call, our loss coordinator can help them schedule a more convenient time for our initial visit. We always advise our customer that the longer water damage sits unmitigated, the more likely it is to cause additional damage. The sooner SERVPRO of Marietta West can stabilize affected water damaged areas, the better!

Finally we have the third part of our Service Response Guideline, “Within eight business hours, we will initiate a verbal briefing of the scope of damage and needed mitigation efforts.” This is the step in the Service Response Guideline that gives you some solid information on what it is going to take to return your property to preloss condition and explain how SERVPRO of Marietta West can make it “Like it never even happened.” SERVPRO of Marietta West does not use scare or high pressure sales tactics. We prefer to work with customers that are well informed and understand the restoration process. This is why SERVPRO of Marietta West provides estimates and a scope of work to explain what it will take to restore your property, before performing services.

SERVPRO of Marietta West’s highly trained and professional restoration team will help you navigate all of the twists and turns that can come with restoring your home or business after water damage and can help you regain control of the situation. Upon notification, SERVPRO of Marietta West can have technicians on-site within an hour in most cases, ready to start the drying process so that your life can get back to normal. If your home or business has suffered water damage, give SERVPRO of Marietta West a call today! We are approved and preferred vendors for most insurance companies and have a great working relationship with

local insurance adjusters. If you happen to be a State Farm, Allstate, Farmers, Auto Owners, or The Hartford insurance customer, SERVPRO of Marietta West is a preferred provider of these carriers making the process simple for our customers. Taking all of the guesswork out of filling out insurance paperwork, scheduling with adjusters, and documenting your claim.


Check out some of our related Water Restoration Blogs: "Why does your Kennesaw basement flood?"; "How to Dry Hardwood Floors in Cobb County GA"; "Faster to Any Size Water Disaster"; "Top 5 Causes of Water Damage in Fair Oaks, GA"; "Flooded Basement in Marietta, GA"

Certified: SERVPRO Cleaned – a defensive cleaning program

5/13/2020 (Permalink)

 Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Marietta West today at (770) 428-5467 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

SERVPRO of Marietta West is Here to Help During This Time of Need

4/10/2020 (Permalink)

SERVPRO of Marietta West is here to help We can help minimize the spread of germs with proactive cleaning! We’re trained to adhere to the highest cleaning and sanitization standards.

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Contact us today for a proactive cleaning

If your home or business needs deep cleaning services, call the experts today

– SERVPRO of Marietta West (770) 428-5467 –

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

SERVPRO of Marietta West Restores Homes and Businesses After Storm Damage

3/31/2020 (Permalink)

aerial view of flooded homes SERVPRO of Marietta West is an industry leader in the storm restoration field. Give us a call today (770)428-5467!

When a storm disaster strikes, it’s time to call in the professionals that can make it “Like it never even happened.” Restoration professionals you can trust to get the job done right, the first time and stands behind their work no questions asked. You need to call SERVPRO of Marietta West, your locally owned and operated SERVPRO franchise. SERVPRO is known nationwide for its emergency support to regions ravaged by storm damage. Whether it’s tornadoes in Nashville, TN, hurricanes in Houston, TX, or wildfires in Santa Rosa, CA, SERVPRO is always here to help. SERVPRO has over 1,700 franchises nationwide, strategically placed, so that you are never more than a phone call away from the best restoration company in your area.

SERVPRO of Marietta West is no stranger to storm damage. We have helped our customers and the greater Kennesaw/Marietta community recover after major storms and isolated weather events for over seventeen years, restoring our customers' property to preloss condition and helping businesses get back up and running after storm damage. Our technicians are highly trained and certified professionals. They undergo extensive background checks, training by the Institute of Inspection Cleaning Restoration Certification (IICRC), and SERVPRO’s proprietary continued education programs, to ensure that SERVPRO of Marietta West technicians are trustworthy, knowledgeable, and experienced enough to handle any size disaster.

What To Do and What Not To Do After Storm Damage

What to do after a home flood? Mopping and blotting are good ways to remove excess standing water and saturated materials. Wood furniture can be wiped down to remove excess water, be sure to remove tabletop items like lamps and pictures, so the surface can be wiped down thoroughly. Aluminum foil or wood blocks can be placed between furniture legs and wet carpeting, and wet upholstery and cushions should be removed and propped up to allow them to air dry. Your air conditioner can be turned up to the maximum to help circulate air and help dry your property during the summer or warmer months. Painting, sculptures, and other artwork should be removed and stored in a safe, dry place. Colored rugs should be removed from wet carpeting to prevent leaching and staining. Any loose items on the floor should be gathered and stored in a safe dry place as well.

What not to do after a house flood? Do not use your household vacuum to suck up water, unless it is specifically rated to handle wet vacuuming. Electrocution and damage can result from using a household vacuum to remove water from carpets, upholstery or other saturated surfaces. TV and other household appliances are also electrocution hazards and should not be turned on. When safe, unplug or remove the power source of electronic devices that have been exposed to moisture. Wet ceilings pose both electrical and fall hazards. Do not turn on ceiling fans or lighting fixtures in rooms that have ceiling water damage and stay out of rooms with sagging ceilings. Do not leave colored items like books and magazines in contact with wet carpet, hardwoods, or other flooring, as they may stain the surface they are sitting on. Furs and other leather goods should be hung up to allow them to dry while other fabrics can be left laying flat  and allowed to dry. Do not leave wet fabrics in place because mold and mildew can result.

Contents Restoration Services Overview

Storm damage can be devastating to homes and businesses and SERVPRO of Marietta West is here to help. We specialize in restoring homes and businesses’s contents damaged by storms and other water damage events. Our expertise and our “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents, to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including:

  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to additional cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Spray and Wipe -Effective for items that can’t withstand cleaning.

Move-Out/Pack-Out Services Overview

Homes and businesses that have been damaged by storm or other water events often require extensive restoration or cleaning. SERVPRO of Marietta West can conduct an organized, efficient, and safe move-out of the affected area. A move-out will provide several benefits, including protecting items from potential damage, protecting contents from further on-site damage, and a quicker remodeling process. When the restoration portion of the claim is completed, SERVPRO of Marietta West will work with you to coordinate the move-in according to your individual wishes and needs. The services offered upon move-in may depend on your insurance coverage.

Contents Claim Inventory Services

When a storm event happens, the damage can make your stress levels go through the roof and often make you feel overwhelmed. We can help ease your stress and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate manifest of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service Five Major Features:

  •  Pre-loss list and value of contents
  •  Detailed and accurate report
  •  Better information to settle claims quicker
  •  Assistance with burden of proof for claims
  •  Peace of mind when you need it most  

Locally Owned Company with National Storm Resources

We live and work in this community, and we might even be neighbors! As a locally owned and operated business, SERVPRO of Marietta West is close by and ready to respond to storm and disaster events in the Atlanta Metro area. We are proud to be active members in the Marietta and Kennesaw communities and want to do our part to make these communities the best they can be. We are proud to serve Marietta, GA, Smyrna, GA, Kennesaw, GA, Fair Oaks, GA, Dobbins Air Force Base, GA, and Big Shanty, GA communities.

Flash Flood Home Repair and Restoration in Smyrna GA

2/14/2020 (Permalink)

tarped roof after storm damage SERVPRO of Marietta West is here 24/7 to handle all of your emergency water restoration needs. Flash Floods? Tree on roof? Better call SERVPRO!

If you’ve lived in the North Georgia area for a few years, then you’ve probably noticed that we get the full array of weather events. Blazing hot summers, bitter cold winters and any number of weather events from tornadoes to wildfires. There’s a popular saying that applies to this winters weather, “If you don't like the weather, wait about 15 minutes.” We’ve seen weeks that start out in the mid 70’s that have flash flood warnings mid-week, and a couple of inches of snow to round out the weekend. With unpredictable weather comes unpredictable home damage like a tree falling on your roof or your basement getting flooded during a flash flood. The good news is that there is a dependable, locally owned and operated restoration company that is always on duty to answer your emergency home repair and water extraction calls...SERVPRO of Marietta West!

In Smyrna Ga, a local homeowner woke up to a flash flood warning after a rough night’s sleep due to a heavy rainstorm that lasted into the morning. After waking up and getting out of bed, they headed downstairs to the kitchen to start a pot of coffee. The homeowner discovered water throughout the front half of the main-level of their home. The dining room had pools of water along the exterior walls as well as the front door entrance-way and the study. What the homeowner hadn't seen yet was the basement level. Water had penetrated the main level's sub-floor, seeping through the ceiling and into a stairwell and entertainment room. The water had a brown-red tinge to it which was a tail-tail sign of Georgia red clay. Needless to say this was not how the homeowner wanted to start their morning.

This Smyrna homeowner wisely decided to call the best restoration company in the Metro Atlanta area, SERVPRO of Marietta West. Our trained loss coordinators were able to calm the homeowners fears and ease their worries by assuring them that help was on the way,  giving them clear and concise direction on what they could do until help arrives. The homeowner did not have to wait long because SERVPRO of Marietta West has an average response time of under two hours and in this case, we made it on-site within one hour. 

The home was a brick two story structure with a finished basement and was built during the mid 90’s. The basement originally served as a spare guest room and additional storage space, but was converted into a movie theater room with an entertainment area several years later. The house was built on the far-side of its lot with a long steep driveway leading up to the street. The front yard also had a steep pitch to it that angled back toward the house creating almost a miniature valley that the house sat in. The house’s builder took these topographical factors into account when building the house and planning the landscaping. They made sure to build up the foundation so that there was a gentle slope way from the home to prevent water from flooding the home and also strategically place landscaping beds along the front of the house to help direct rainfall and water run-off away from the house. But with even the best laid plans, things go awry, and when it comes to home ownership anything that can go wrong, will. The rainfall was so heavy that the entire front lawn was under several feet of water and part of the driveway was submerged as well. 

Once our technicians arrived on-site they immediately sprang into action. The first step was to determine that the site was safe to enter and document the loss for the homeowner’s insurance company. Luckily, this homeowner had the foresight to purchase flood coverage in addition to their standard homeowner’s insurance policy, so coverage was not an issue. SERVPRO of Marietta West’s talented loss coordinators were even able to help the homeowner file their insurance claim and took care of all the “red tape” and headaches normally associated with filing a homeowner’s insurance claim. The next step was to remove all the free standing water from both levels of the home. After the site was deemed safe and the damage had been documented, our drying specialist began extracting water from the main level of the home using truck mounted vacuum extractors and set up a sump-pump in the basement to remove more than a foot of standing water. Once the sump-pump had pumped out most of the standing water in the basement, technicians used portable extractors to remove the remaining pools of water and extract water from the sopping wet carpets. 

Water Damage Comes In Many Classifications

Damage from water can occur from different sources throughout your home. Your kitchen can develop a leak in a water hose leading from a dishwasher or a kitchen pipe under the sink. Your washing machine can overflow, etc. Many people believe that the water caused by these instances is clean, but the EPA reports that “clean water” can carry unhealthy bacteria. Other causes of damage can also be caused by a leaking room, bad weather, or cracks within the foundation. Water damage is classified into four different classes for proper treatment. If you experience water damage in your Marietta, GA home, restoration experts can determine what is needed in the clean-up efforts. The classification of water damage is based on the effects of the water, the rate of evaporation, and how much moisture is absorbed by the materials in the area. For more information on all four classifications click here.

*The following is a room-by-room breakdown of how SERVPRO of Marietta West made this home owners flash flood disaster “Like it never even happened.”

Cause of Loss: The cause of loss was due to outside water coming into the home during a flash flood. Water gathered in the front yard and eventually made its way into the home via the front entrance. It penetrated the sub-floor and flooded the finished basement as well.  

Front Entrance - When SERVPRO arrived on site there were several inches of water standing in the affected area, which would have to be extracted using SERVPRO’s cutting edge portable extractors and truck mounted vacuum systems. The front entrance hardwood floors and baseboards were fully saturated and 100% affected by grossly contaminated water and would have to be removed, bagged, and safely disposed of off-site. The drywall in the front entrance was also partially affected by grossly contaminated water. SERVPRO’s highly trained technicians used chalk-lines to plan-out their demolition cuts, then carefully removed the bottom three feet of drywall in the affected area. Most drywall is made of (gypsum), when it comes into contact with water it naturally absorbs the moisture and pulls it inward. This is now as the capillary action or more commonly referred to in the restoration industry as “wicking”. This means that if the bottom few inches of drywall comes in direct contact with water, mold causing moisture could be absorbed and wick several feet above the high water mark (depending on the amount of time the drywall is exposed). 

Once the demolition phase was completed and all non-salvageable materials (or items that were cost prohibitive to restore) were documented and disposed of properly, SERVPRO’s restoration specialist treated the exposed wall studs and sub-floor with SERVPRO’s proprietary cleaning products and antimicrobial treatments (Sporicidin Disinfectant Solution) to prevent future mold growth. A single low grain refrigerant (LRG) dehumidifier and two Phoenix AirMax air movers were strategically placed in the affected area to facilitate the drying process. Moisture is removed by moving warm dehumidified air over, across, and around materials or surfaces with high moisture content levels. The warm dry air easily absorbs moisture from the wet materials and becomes saturated with moisture. This constant movement of air creates what restoration specialists call a “drying cycle”. The cycle starts with the air being dehumidified, then blown into contact with the wet surface or material by air movers. The dehumidified air easily absorbs the moisture from the surface or material and is displaced by more dehumidified air. The newly saturated air is then either vented way or re-dried by the dehumidifier, starting the drying cycle over again. Over the course of the next few days, our drying specialist monitored and documented the drying progress for the homeowner and insurance adjuster’s records. After only four days, the front entrance was dried to IICRC S500 Standards and was ready for our construction team to make it “Like it never even happened."  

During the construction phase, the drywall was mended, resurfaced, and painted with 2 coats of Benjamin Moore Regal Select Interior Paint. New hardwood floors were installed, stained, and finished on-site. The transitional area between new and old hardwoods was able to be feathered-in and perfectly matched the existing hardwood, creating a seamless transition. New baseboards were then installed and painted with Benjamin Moore Advance interior Paint. This homeowner was astonished and pleased with the way the restoration of the front entrance turned out.

Study - The study shared an adjoining wall with the front entrance and suffered the brunt of the damage to the home’s main level. Like the front entrance, the hardwood floors and baseboards in the study were 100% affected by grossly contaminated water and would have to be removed, bagged, and properly disposed of off site. The study however had over six inches of standing water that had to be extracted before our technician could start removing the hardwood floors and baseboards. Once all the standing water was extracted from the study, our contents and moving teams carefully documented and processed the personal effects in the room. Making note of damages to the personal items and determining the cost effectiveness of restoration. Items like photo albums, books, a bookshelf, a couple of high back reading chairs with matching end tables, several lamps and a heirloom coffee table were initially cleaned on site to prevent contamination of non-affected areas. Then the furniture and other contents were carefully packed and transported off-site to be further cleaned and stored off-site at our 10,000 square foot cleaning and storage facility. 

With the homeowner’s belongings safely removed the demolition process could begin. Large portions of drywall were removed due to contact with grossly contaminated water. The lower three feet of drywall was carefully removed using a chalk-line and drywall oscillating cutting tool. With the wall studs and sub-floor exposed, our restoration technicians cleaned and applied antimicrobial treatments to prevent future mold growth. A single LRG dehumidifier and five centrifugal air movers were carefully placed and space throughout the study. Over the course of the next few days, our restoration specialist monitored and documented the progress of the drying process for the homeowner and insurance adjuster’s records. After only four days, the study was dried to preloss condition and was ready for our construction team

In the study our construction team started with drywall repairs. Prepping and painting the newly installed walls with Aura Interior Paint from Benjamin Moore. The hardwood floors were then installed. Because the study was connected to the remainder of the house via the front entrance, matching the new hardwoods to the original hardwoods was not an issue. New baseboards were then installed and painted using Benjamin Moore Advance interior Paint. A final cleaning gave our construction team an opportunity to touch up any final details before our contents team moved the homeowner’s furniture and personal items back to preloss positions.

Dining Room - The dining room was also heavily affected by the flood damage and had over six inches of standing water pooling along the exterior facing walls. Water extraction was performed by our drying specialist using portable water extractors. After all the standing water had been removed our contents team processed and documented furniture and other items like fine china, a china cabinet, hanging wall art, as well as the dining room table and eight matching chairs. These items were initially clean on-site to prevent contamination of non affected areas during the moving process, and were further cleaned once they were safely unpacked for deep cleaning and storage at our state-of-the-art cleaning and storage facility. With the homeowner’s belongings safely stored off-site the demolition process could commence, starting with the removal of hardwood floors, baseboards and drywall. These materials were grossly contaminated by outside water and would have to be bagged and disposed of in accordance with Georgia Environmental Protection Division guidelines. Drywall removal was pretty extensive due to water wicking almost two feet up the walls. This required the removal of the lower four feet of drywall along the exterior walls. Behind the drywall, wet insulation was found that would also have to be removed. The exposed sub-floor and wall studs were then cleaned using SERVPRO’s proprietary cleaning product and Sporicidin Disinfectant Solution was used to prevent mold from growing in the future. A single LRG dehumidifier and five centrifugal air movers were placed and monitored over the next four days while the property dried to preloss condition. 

The construction team made short work of the dining room remodel following the same steps mentioned in the previous rooms. New hardwood floors were installed throughout the room and were sanded, stained, and finished on sight using Minwax flooring products. Fresh insulation and drywall were installed to replace the water damaged materials. Before the construction department’s final cleaning, all walls and baseboards were painted using high quality Benjamin Moore paint products. The home owner’s dining room set, china cabinet, and artwork were re-staged back in their original locations and the dining room looked “Like it never even happened.”        

Stairwell - This hardwood stairwell connected the main level and the finished basement, starting in the front entrance and emptying out into the lower level hallway. During the flash flood event, water cascaded down the stairs like a waterfall as the front entrance filled with murky-red water. The hardwoods and baseboards came in contact with grossly contaminated water which industry professionals often refer to as “black water”. These materials had to be removed, bagged and disposed of properly, along with all of the drywall in the stairwell. Professional cleaning products and antimicrobial treatments were applied to the exposed sub-floor and wall studs to prevent mold growth from developing prior to placing drying equipment. The stairwell only required three Phoenix AirMax air movers to create an environment conducive to drying. The equipment was monitored and moved as needed over the next four day until dry readings were achieved by our technician using their Delmhorst Navigator Pro moisture meter.

Construction was pretty straight forward. New hardwood floors were installed and finished on-site. Drywall was installed and prepped for paint along with the baseboards. After a final cleaning and a few paint touch-ups the stairs look "Like it never even happened."

Lower Level Hallway - Water saturated almost all surfaces and materials in the lower level hallway. From the ceiling to the carpeted floor, everything had come in contact with grossly contaminated water. Between the stairwell that turned into a waterfall and the fully saturated flooring above, water was pouring into the lower level hallway from all directions. The carpet, drywall and baseboards throughout the lower hallway had to be removed, bagged, and disposed of properly, including ceiling tiles and ceiling grid system. The exposed structure was thoroughly cleaned and treated with an antimicrobial solution to prevent future mold growth. Three commercial grade air movers were strategically placed in the lower hallway to start the drying process and were monitored over the next four days until all materials achieved dry readings.

Not unlike the front entrance and stairway, construction was completed very quickly in the lower level hallway. A new ceiling grid was installed along with new acoustical ceiling tiles. Then the drywall was hung and prepped for paint. The homeowners choice of plush high grade carpet from Shaw Flooring was installed along with new carpet pad. All that remained was to paint the freshly installed drywall and baseboards, touch-ups and final cleaning.

Theater and Entertainment Area- The area in the house that was most affected by the flash flood was the theater and entertainment area. This room happened to be the largest room in the house and coincidentally it was also the lowest point of elevation in the home. Anybody that knows anything about water and gravity, knows that when water is allowed to flow freely over an area, it will seek-out the lowest point of elevation. This is why water flows down hill and why the ancient aqueducts were able to move massive amounts of water without pumps. This house however was built in the modern age so SERVPRO of Marietta West took full advantage of our sump-pump systems and high powered vacuum extractors to remove almost two feet of  water from the theater and entertainment area. Once all the standing water was removed and most of the moisture was extracted from the carpet and pad, our skilled restoration specialist removed both carpet and pad by cutting it into manageable strips, bagging it up on-site, and disposing of it property. In the theater and entertainment area there were 6 luxury theater recliners arranged in two elevated rows, a projector mounted on the ceiling, motorized projection screen on the wall, several framed classic movie posters, and an audio visual/gaming entertainment center (AV system) to organize the homeowners many digital devices. These contents were carefully evaluated for cost effective restoration and documented. Items that were deemed cost ineffective to restore or too contaminated to be cleaned were disposed of properly and under the advisement of the insurance adjuster. Along with the carpet, all of the drywall, baseboards, insulation and ceiling had to be completely removed due to grossly contaminated water that saturated these materials. In places the drywall had begun to pull away from the ceiling and large areas had visible swelling where water had pooled. Our skilled technicians carefully and safely demoed the ceiling, walls, insulation and baseboards bagging them and disposing of them properly. At this point the theater and entertainment area was pretty much “gutted” and with the structure exposed, it was time to clean and sanitize the area using SERVPRO’s professional cleaning products and techniques. All wall studs and sub-floor were treated with antimicrobial agents as a preventative measure against future mold growth. Two dehumidifiers were placed in the theater and entertainment area, one at either end of the large room. Three axial fans were used to circulate air effectively around the ceiling joists and were moved several times during monitoring visits to speed up the drying process. Along with the three axial fans eight low profile air movers were used to dry the cement sub-floor and wall studs. After four days the structure was dried to IICRC Standards and ready for the construction team.

This large room was pretty much a blank slate for the construction team to work their magic. Drywall was installed on the ceiling and walls then prepped for paint. New carpet and pad were laid and new baseboards were installed. Paint was the next item on the construction’s team punch-out list and with that step completed the room was ready for the move back. Due to the levels of contamination and the types of items that were damaged, the adjuster allotted for the homeowner to purchase all new furniture and electronic devices. So the new furniture was placed in the same arrangement as previous to the flood, and electronics like the projector, surround sound system, and several gaming consoles were reinstalled and networked with the homes AV system. With the remodel completed and electronics installed and working, a final cleaning was performed to ensure that the customer was pleased with our construction team’s handy work.

The homeowner was more than pleased with our restoration work and attention to detail. They told us that they would recommend us to anyone that experiences a water loss, that they were also impressed with our commitment to getting the job done right the first time, and our ability to work on their schedule. The homeowner was particularly impressed with our team's communication skills and punctuality. All and all, this was another successful restoration project completed by SERVPRO of Marietta West. 

*If you enjoy this blog or would like learn more about SERVPRO of Marietta West check out the following links to previous Blogs and Before & After pictures:

Blog - Why Hire A Professional Water Restoration Company?

Blog - What Kennesaw Customers Can Expect When They Call SERVPRO of Marietta West

Blog - Why does your Kennesaw basement flood?

Before & After photos -  “Cleanup After Sprinkler System Goes Off”

Before & After photos -  “Disaster to Designer”

Before and After photos - "Bathroom Flooded by Water from Exterior of Home"

Water Damage Repair and Restoration

SERVPRO of Marietta West is your local emergency water removal and cleanup specialists that can make it "Like it never even happened." Using our state-of-the-art water extraction equipment and advanced drying techniques, SERVPRO of Marietta West will quickly and safely dry your Marietta home when flooding strikes or water leaks cause damage. If you are looking to have work done right the first time, don't hesitate and call SERVPRO of Marietta West. For over three decades, we have documented and restored customer's homes and business after water losses. Working seamlessly with insurance providers all along the way, and earning our reputation as the premier service provider in the Atlanta Metro Area. SERVPRO of Marietta West is also a preferred service provider for most major insurance companies and has a great working relationship with local insurance agents and adjusters.

If your home or business has suffered water damage, all you want is for things to go back to normal and put the whole ordeal behind you. SERVPRO of Marietta West can help by shouldering all of the heavy lifting and get your property back to preloss condition. Choose the pros that are faster to any size disaster, SERVPRO of Marietta West!

Checkout what some of our customers have to say about working with SERVPRO of Marietta West!

Call Us Today – (770) 428-5467

Locally Owned Company with National Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Marietta West is close by and ready to respond to your flood or water damage emergency. We are proud to be an active member of the Marietta community and want to do our part to make our community the best it can be.

We are proud to serve our local communities:

Why Hire A Professional Water Restoration Company?

2/5/2020 (Permalink)

SERVPRO of Marietta West 24/7 water restoration If water damage happens to your home or business call SERVPRO of Marietta West!

Homeowners call SERVPRO of Marietta West on a daily basis looking for advice and asking our professional opinion on any number of home maintenance issues. From water in their crawlspace, to odors in their attics. Many of these homeowners become loyal SERVPRO of Marietta West customers. Some of them ask, “Do you think I can handle this myself?”, and in most cases, our reply is, “Without seeing the issue first hand and conducting a proper inspection, it is impossible for us to determine the extent of the damage/issue.” 

SERVPRO of Marietta West’s number one goal is to help our community recover after water, fire, or mold damage. In that spirit, our loss coordinators (the talented and knowledgeable SERVPRO team members that answer customers calls 24 hours a day, 7 day a week) are well versed in home repair issues, as they relate to water, fire, or mold damage. There’s not much in the field of residential or commercial restoration that they haven’t seen at least once or twice. So when a customer calls SERVPRO of Marietta West with an issue unsure if they need assistance, our loss coordinators are great at helping them sort things out and can provide them with information that will help them make informed decisions about their home or business’s repair. 

As reputable mitigation and restoration specialists, when asked to weigh in on given customer's ability to resolve an issue, we can not in good conscious tell customers, “Yeah sure. Go ahead. You seem plenty capable. Give home restoration a shot.” There can be many unseen perils when it comes to restoration projects. Depending on the scope of the project and the training and assets needed to complete the restoration project, dangers can vary greatly. From quality of workmanship suffering, all the way up to endangering the occupants of the structure, taking on a restoration project ill equipped and untrained is never a good idea. In contrast we also do not want to cause homeowners alarms or want to use scare tactics to pressure them into having work done. Our goal is to inform the customer about the situation going on in their home or business, so they can make the best decision on a course of action for themselves. We will provide them information concerning things like overall cost of repairs, likely needed skilled trades, and possible health risks. These concerns complicate taking on a restoration project on your own. Without the proper tools and applicable skill sets, residential and commercial restoration are probably best left to the professionals. Let’s take a little closer look at these three primary reasons to leave it to the pros that know at SERVPRO of Marietta West.

Three Reasons To Leave It To The Pros

  • The number one rule for any restoration project is SAFETY. Whether your a multi-million dollar restoration company or an average homeowner doing a little clean up after a bad storm, your number one goal should be safety. Can you safely conduct repairs with the home or business in its current condition? Are there fall hazards or structural support issues? Are there electrical or breathing hazards present? Is the use of potentially hazardous materials or chemicals necessary to complete the restoration? Have you been trained in the prevention of diseases transmission? These are all valid questions to consider before taking on a restoration project by yourself. If you do decide to take on home repair yourself, please be sure to take all necessary steps to ensure your health and safety. 
  • Will repairs require specialized tools, treatments or otherwise specialized trades? The restoration field has come along way from its early days of “placing some fans and letting the property dry”. With modernization of the building codes and the age of the “smart home”, it is only logical that the standards, tools, and training required to restore homes have changed as well. Advances in the fields of study relating to hazardous materials, bacteria, viruses, and other microbes have led to the need for specialized training and treatment protocols for certain restoration projects. Will opting to take on your restoration project yourself result in the same quality of work and craftsmanship as a trained professional? In some cases it will not, but in others this is a very real subject to explore. Do you have access to the proper materials to perform the restoration project yourself? Often times homeowners can find so called “professional” or “commercial grade” products and materials at home improvement stores, and in some stores can even rent “professional grade” equipment. Does this make DIY home restoration a good idea? To put it kindly...Not always. Only someone properly trained or extremely well versed in the restoration industry will know the proper products and materials to be used on a given project, and will be able to discern between the commercial/professional grade materials and inferior products. Also, no one should ever operate heavy equipment without proper operational and safety training. Just because you have access to the piece of equipment or product, doesn’t always mean it’s a good idea to try to learn to operate or use them in the setting of your home or business.
  • What will it cost to repair your property to preloss condition? This is probably one of the top motivating factors when it comes to making the decision about taking on a restoration project yourself. Everybody wants to save money, and why not save a few bucks if you are capable of doing it yourself? With all the new DIY TV shows and the abundance of youtube experts in today's online world, there are some great and not so great resources for minor home repair protects. When we talk about the cost of a restoration project many times customers only look at the price tag on the estimate. Doing this can sometimes be a bit short sighted. Factors like quality of work and craftsmanship immediately come to mind. Picture the very first time you tried to cook a fancy meal. Hopefully that meal was delicious, but I would wager that a fair number of people’s experience could have used some...let's call it “better quality of work and or craftsmanship”. All joking aside this is a very real question to contemplate. Will the work stand up to the test of time? If you do repairs yourself there is very little you can do to warranty your work. Sure some materials may offer some type of coverage for factory defect but none will cover installation issues, and many product warranties are voided if not installed by a trained or certified professional. Another major factor many homeowners neglect is the cost of their own time. What is your time worth? Perhaps you think you can complete the home repair over the weekend. What happens when that weekend project get stretched out into a month long ordeal, complete with a million trips to the local Home Depot or Lowes, and sleepless nights due to restlessness and regret that you didn’t call SERVPRO of Marietta West to take care of that pesky leak as soon as you found it.

Call SERVPRO of Marietta West today (770)428-5467

What Kennesaw Customers Can Expect When They Call SERVPRO of Marietta West

2/5/2020 (Permalink)

SERVPRO of Marietta West 24/7 emergency water extraction Call SERVPRO of Marietta West...We can help you resolve your emergency water extraction problems!

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Mold can take root and spread throughout a property in as little as 48-72 hours, so it is imperative that water extraction takes place quickly and thoroughly directly after a water loss. Within two hours of receiving a loss notification, SERVPRO of Marietta West restoration professional will be on-site to help ensure a water damage is handled in accordance with  Institute of Inspection Cleaning and Restoration Certification (IICRC) Standards. SERVPRO of Marietta West’s response time is second to none and we pride ourselves on being faster to any size disaster, and this is exemplified by our average response time of less than one hour for emergency services. When you contact SERVPRO of Marietta West you can rest assured that you are in good hands and that we have you and your property's best interest at heart.

The following is a quick rundown on what you can expect when our highly trained technicians arrive at your home or business.

INSPECTION 

SERVPRO of Marietta West professionals will inspect affected areas to determine the extent of water damage. We will review the inspection with you, and answer any questions you may have before beginning the work. No high pressure or aggressive sales tactics. Just reliable and accurate information about what's going on in your home or business, as it relates to the damage that has occurred and possible issues that could arise in the future. 

EMERGENCY SERVICES

SERVPRO of Marietta West professionals will take steps to help protect your home or business, as well as personal property and other contents from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step and can assist you with filing an insurance claim should you choose to file a claim. SERVPRO of Marietta West is a preferred service provider for most major insurance companies like State Farm, American Family Insurance, Metlife, and The Hartford. We also have a great working relationship with our local insurance adjuster and claims agents. 

MONITORING 

To help ensure the structure and contents of your home or business are dried to appropriate IICRC standards, a SERVPRO of Marietta West professional will monitor and document the drying process. The updates will be consistently communicated with you and when applicable to your insurance adjuster or claims agent. Monitoring also allows our trained technicians to better understand how the property is drying, and equipment can be adjusted to dry the property quickly and more cost effectively.

RESTORATION SERVICES

SERVPRO of Marietta West professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and contents. This is where we live up to our motto “Like it never even happened.” A final walk-through of the job-site will be conducted with you to help ensure the property was returned to its preloss condition. SERVPRO of Marietta West’s construction department pulls from a knowledge base of over 50 years of experience in the restoration and home building industry

*Check out some before and after images of our work!

Emergency Water Damage Tips 

  • Turn-off the water source, if possible contact a qualified professional to stop the water source. SERVPRO of Marietta West can help you turn off the water source if require assistance, but time is of the essence so make sure that you mention that you have active water flow when speaking with our loss coordinators.
  • Shut-off circuit breakers for wet areas of the structure only when access to the power distribution panel is safe from electrical shock. If you are not sure if there is an electrical shock hazard it is better to error on the side of caution than venture into an area that you could be electrocuted. 
  • Remove as much excess water as possible by mopping and blotting with towels, as long as you are sure that the water is clean and free of hazardous materials like heavy metals, viruses, bacteria, or other microbes. Exposure to hazardous materials can be harmful to your health and require personal protective equipment like tyvek suits, gloves, splash protection for your face and eyes, and even breathing respirators in some cases. Training in the prevention of diseases transmission is also needed when handling and disposing of hazardous material.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting. This creates a barrier between the furniture and wet surfaces and prevents the furniture from absorbing additional moisture through direct contact with the wet surface. This also facilitates the drying process by allowing more room for air to flow around and under furniture.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place. These types of items can be very sensitive to moisture and can be damaged just by being exposed to elevated moisture levels. In the case of electronic devices like computers and TVs, these devices can become electrical and or fire hazards when exposed to moisture. 
  • Do not use your household vacuum cleaner to remove water! This could cause electrical shock or damage to the device. The average household vacuum is not rated to be waterproof and will not prevent you from being shocked or even electrocuted if it is exposed to water. If you must use a vacuum cleaner use a wet dry vacuum, meaning that is rated for both dry and wet cleanup operation.

For more information on recovering from water damage, contact SERVPRO of Marietta West. We are your preferred locally owned restoration service provider. Let SERVPRO of Marietta West make your water damaged home or business look “Like it never even happened.”

How to Replace a Leaking Kitchen Sink Trap

12/19/2019 (Permalink)

SERVPRO technician inspecting sink for water damage Leaking sink traps are one of the most common causes for water damage. Call SERVPRO of Marietta West for 24 hour water restoration!

All over the country, DIY projects are taking the homeowners by storm. Homeowners love to save money and tend to be pretty capable when it comes to home improvement and repair. Entire TV channels, like the DIY Network and HGTV are dedicated to the subject. One of the most popular and useful projects, we here at SERVPRO of Marietta West have come across, was a recently posted project by The Home Depot. This DIY project addresses the all too common issue of leaking sinks. To be more exact, leaks that come from the “sink trap” or “P-trap” located underneath nearly every sink. Over time the curved drain pipe underneath your sink called a p-trap, can corrode, leak, or become permanently clogged. This is a common issue among homeowners, and can be fixed reasonably quickly and easily, making it perfect for a weekend project. The cost of replacement parts are quite reasonable and the required tools are minimal (most home toolboxes have the required tools to complete this type of project).

List of Tools and Supplies:

*Prior to removing the old sink’s trap/P-trap, turn off the water to prevent water damage. Most sinks will have shut off valves located beneath them close to the sink P-trap. There will be one valve each for hot and cold water lines. 

Step One: Remove the old sink P-trap assembly connected to the drain located on the bottom of the sink. Using a set of slip joint pliers to loosen all slip-nuts on the assembly to allow the PVC pipes to move freely. Keep a bucket close by to catch any residual or standing water that might still be inside the sink’s P-trap assembly. Remove the sink P-trap assembly including the sink tailpieces and drain stub trap arm.

Pro Tip: When purchasing your replacement sink P-trap make sure to select one that is the same size as the old trap to ensure a proper fit.

Step Two: Attach the new sink P-trap tailpiece with a tailpiece washer between the flared end of the tailpiece and the sink strainer, then tighten the assembly together by screwing the tailpiece slip-nut onto the sink strainer. This step will need to be repeated for any secondary sink basins. 

Pro Tip: Bathroom installations may require you to trim the tailpiece to the correct length. 

Step Three: Most kitchen sinks have what's called a double basin design. The double basin design means that there are two wash basins or reservoirs built into the sink with separate drains. One often used for washing dishes and the other typically dedicated to washing produce and other foods (this helps prevent contamination of food products). Double basins sinks require a T-fitting, which allows both basins to drain into a single line. To install the T-fitting attach one T-fitting inlet to each sink basin tailpiece using slip joint washers and nuts. Apply pipe lubricant to the slip joint washers to insure a tight fit. 

Pro Tip: If installing a single basin sink, you can skip the T-fitting junction and connect the sink’s tailpiece directly to the trap bend pipe/J-bend pipe and trap arm.

Step Four: Attach the new trap arm to the drain stub out using a slip joint washer and slip-nut. Tightening the slip-nut firmly to insure that no water leaks from the junction. When tightening the slip-nut to the drain stub, make sure to keep the beveled side of the washer face out from the drain stub inlet. 

Pro Tip: You can use a hand saw to customize the length of the trap arm to fit your installation. Also, If you have questions about which direction the wash should face, consult the manufacturer's directions.

Step Five: Connect the trap bend to the trap arm and T-fitting outlet using slip-nuts and washers. The trap bend is commonly referred to as the J-bend, because of its “J” like shape. Being careful not to over tighten the slip joint nuts, use slip joint pliers to tighten the slip joint nuts. Over tightening can result in broken or cracked slip joints which will most likely cause water to leak from the drain.

Pro Tip: Teflon tape is not needed on white plastic pipe threads and fittings, unless otherwise directed by you slink trap/P-trap manufacture. Use of teflon tape when it is not needed could result in leaks, blockages, and possibly even water damage to your home. 

Step Six: Now that your new sink P-trap has been installed, recheck that each slip joint nut is firmly tightened, turn back on both water shutoff valves, and visually inspect the assembly for leaks. You can also use a dry cloth to detect leaks by wiping the connections with the dry cloth. If the cloth shows any signs of moisture, you have a leak in the system which will need to be addressed. 

Pro Tip: Recheck the new sink P-trap several times during the first 24-48 hours of use to make sure no leaks occur.

We hope this blog has been helpful and informative. Completing DIY projects can give you a real sense of accomplishment and can even save you a few bucks. As with any DIY project, there are definite risks involved with taking on plumbing repair by yourself. If at any point you don’t feel capable, need advise, or feel unsafe, call a licensed plumber that you trust.

For more information on installing a new sink P-trap check out this helpful video our friends over at The Home Depot have put out.

SERVPRO of Marietta West understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Marietta West specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage. SERVPRO of Marietta West can also mitigate mold and mildew from your home or business. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Marietta West. Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

If you would like to schedule service for your home or business, please contact us today (770) 428-5467!

Why does your Kennesaw basement flood?

12/3/2019 (Permalink)

hot water heater leaking in basement If your home or business suffers water damage call the pros that know how to make it "Like it never even happened." ...SERVPRO of East Cobb!

Choosing a restoration company can be difficult. It’s fine to judge a company’s work when things go smoothly, but it's a better measure of a company to judge them on how they handle issues when a project doesn’t go as planned. You want to choose a company that you know and that you can trust. A company with roots in the Kennesaw community and an impeccable track record. You want a restoration company that stands behind their work and offers warranties. You want SERVPRO of Marietta West!

Everyday SERVPRO of Marietta West answers customer’s urgent calls concerning any number of different types of water, mold, and fire damage. Our number one goal is to return your property to preloss condition and make it “Like it never even happened.” That’s why SERVPRO of Marietta West fields some of the most knowledgeable, well trained, and capable water restoration technicians in all of Metro Atlanta area. SERVPRO is never more than a phone call away and is always ready to answer your call 24/7, day or night. When disaster strikes, don’t go it alone. It’s time to call the professionals at SERVPRO of Marietta West.

Don’t live in the metro area? Click Here to find your closest SERVPRO franchise

When your home or business suffers water damage, you don’t just want things cleaned. You want your life back and that's where SERVPRO of Marietta West comes in. We specialize in water restoration, flooding, and storm damage. One of our main strengths, aside from mitigating and restoring our customers property, is our customer service. From your initial call to your final bill, SERVPRO of Marietta West will make every effort to make this process easy and hassle free. We will treat you and your family with respect and empathy, and will always treat your home and belongings with care. Doing all that we can to help you regain control following a water disaster. 

It is important to know the classification of the contaminated water you are dealing with when it comes to water restoration in Kennesaw. Knowing the classification allows SERVPRO professionals to choose the proper course of action to restore your property to preloss condition.

Classification of Contaminated Water   

  • Category One (CAT1) is the least harmful. Thought of as clean water, or water that doesn’t pose health concerns or threats to humans. This damage affects only part of a room, with materials that include particle board, plywood, structural wood, vinyl composition tile, and concrete. Often caused by broken or leaking appliances or sinks.
  • Category Two (CAT2) is often referred to as greywater and may cause sickness if ingested due to microorganisms. Has a fast rate of evaporation. This faster rate means that carpets and cushions are damaged. The seepage of water up a wall is less than 24 inches, and moisture is held within structural materials. Often caused by broken toilets, sump pumps, and HVAC drainage lines.
  • Category Three (CAT3) is commonly known as “blackwater” and is unsanitary due to bacteria and other organisms that can cause sickness and other health issues. Has the fastest rate of evaporation. Damage may come from faulty sprinklers or other ceiling sources that can soak the walls, furniture, carpets, ceilings and the subfloor. A wide-spread water event.
  • Category Four (CAT4) requires special water restoration and removal treatment. This classification affects flooring, plaster, stone, brick, crawlspaces, and concrete. 

Pipe Leak - A pipe leak in the basement can cause an untold amount of water damage depending on what type of pipe is leaking. Does the pipe have constant water flowing through it or is a drain line that carries water to the sewer? Pipes with constant water pressure tend to spray water non-stop until the water is shut off or the leak is repaired. If the leak is not detected quickly, water will accumulate and saturate porous materials like sheetrock, flooring and other textiles like furniture. In most cases, walls and flooring are able to be dried to IICRC S500 Standards using air-movers, low grain refrigerant dehumidifiers (LGR dehumidifiers), with minimal demolition required. When drainage lines or pipes leak there is often less water involved, but the water is most likely highly contaminated. This type of water damage would be categorized as CAT3 water damage, meaning that special care will need to be taken to prevent mold growth and contamination of on affected areas. Furniture and carpeting will need to be removed and disposed of properly. Hardwoods, carpeting, and any other flooring will also need to be removed. Sheetrock can be mitigated by performing a “flood cut” around the base of the wall in any area affected by the water damage. Any materials that came in contact with the CAT 3 water will need to be evaluated for restoration and will most likely have to be replaced.

Toilet Leaks / Sewage Backup - Toilet leaks and sewage backup probably seem very similar to the untrained eye, but the treatment protocols can vary greatly. Sewage backups typically contains “greywater”, “blackwater”, and even human waste. All sewage jobs are categorized no lower than a CAT3 water damage, but not every toilet leak is categorized as CAT3 water damage. A good way of determining if your toilet leaking CAT3 water is to determine what part of the toilet the leak is coming from. If the leak is coming from beyond the toilet trap (the bowl, the base, or from the inner workings of the toilet) then it is most likely CAT3 water you are dealing with. If the leak is coming from the toilet supply line, then there is a good chance that the water would be considered CAT1 water damage because the leak originated from a potable water source. 

The cleanup procedures for CAT1 typically involve minimal demolition and textiles like carpeting, hardwood floors, furniture, and other textiles have a greater likelihood of being dried, cleaned, and restored to preloss condition. Typically technicians will extract standing water and water from saturated carpeting, treating the areas with antimicrobial professional cleaning products. Air-movers can then be placed in the affected area(s) along with LGR dehumidifiers. Once dry, surfaces in the affected area are given a final cleaning using SERVPRO’s proprietary professional cleaning products and antimicrobial treatments to prevent future mold growth.

CAT3 water damage tend to be a little bit more involved restoration process due to its hazardous nature and requires additional precautions. The first step is to extract any standing water and water from saturated carpeting. Then the demolition phase will begin. This step requires that anything that came in contact with contaminated water be removed, be it drywall, flooring, or furniture. Once demo is completed the entire area is cleaned using professional antimicrobial cleaning products. Drying and air filtration equipment can be placed in the affected area until the structure is dry to IICRC standards

Weather Events, Floods, and Storms - When we respond to water damage that occurs due to weather events like heavy rains, floods, and high winds we are dealing with water damage that originates from outside the home or business. Water that makes it way inside the structure of a building is commonly referred to as “intrusive water”. Water that originates from outside your home or business is also categorized as CAT3 water, due to the likelihood of it carrying heavy metals, bacterial/biological agents, and microorganisms which are hazardous to your health. Materials like drywall, vinyl floors, carpeting, and furniture that come in contact with this type of water will need to be removed or assessed for restoration by a trained professional. If not handled properly or left untreated, areas damaged by CAT3 water or “intrusive water” can develop mold growth very easily.  

Storm and Flood damage can originate from many places like doorways, along window seals, rooflines, and even the foundation. In major flooding events, water levels can rise in floodplains or flood zones putting homes and businesses a major risk of water damage. Flooding events typically affect large swaths of the community and whole cities, like the floods in Nashville, TN or Joplin, MO. Floods even affect large portions of states like the floods in LouisianaMississippi, Alabama and Georgia. Storms are typically thought of as more isolated events like when a tree falls on a house or high winds damage damage siding or shingles. 

Landscaping Grading and Drainage Issues - Rainfall can also trigger events that exacerbate underlying issues with the structure or design of the building. Like when rainfall overwhelms drainage systems like gutters, drainage ditches, floor drains, or sump-pumps. Water damage caused by landscape grading or drainage issues refer to issues stemming from the topography of the land that the structure is built on or inadequate drainage systems put in place to shed water safely. Issues can be naturally occurring, like building a home in or near a floodplain, or they can also be man-made, like when gutters get clogged with leaves causing rainwater to pool and penetrate a building. An example of naturally occurring issues would be when a home is built near the base of a hill or in a valley. Rainwater that falls on the hillsides runs down the hill and comes to rest at the lowest point causing pools of water to from near the base of the hill, water to intrude into the structure,and damaging to the property. An example of man-made issues include poorly planned property landscape grading, poorly planned structural additions to the property, poor maintenance and/or installation of drainage systems, or removal of trees/shrubbery or other ground coverings that cause erosion issues.

Call SERVPRO of Marietta West (770)428-5467 today and let us truly make it “Like it never even happened,” with our construction!

Emergency Building Services

When your home has been damaged by a storm or water, the immediate concern may include temporary protective measures to prevent additional damages, like placing a roof tarp. Learn more about our Building Services.

  •  Board-Up
  •  Roof Tarp
  •  Temporary Fencing
  •  Move-Out / Pack-Out
  •  Temporary Warehouse Space

Repairs and Minor Building Services

The following building and repair services may be necessary to restore your home to pre-water damage condition. 

  •  Drywall Removal and Installation
  •  Hardwood Floor Repair
  •  Tile Floor Repair
  •  Painting
  •  Carpet Repair and Installation

Building Services and Reconstruction

SERVPRO of Marietta West can simplify the restoration process by handling both the initial water damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keep costs low. We can provide this continuity by supervising a full range of restoration services that will bring the building back to full functionality.

Be Safe While Celebrating this Holiday Season in Marietta Ga

11/20/2019 (Permalink)

SERVPRO van responding to customer call No one likes being left wondering and waiting, especially when comes to fire restoration and cleanup. Call SERVPRO of Marietta West today!

Each November, families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don’t practice safe cooking habits, your happy holiday could quickly become hazardous in a blink of an eye. According to the The National Fire Protection Association (NFPA), cooking is the main cause of home fires and injuries, with the Thanksgiving holiday being the peak day for cooking-related fire emergencies. Review the following safety tips to help ensure you can enjoy a safe holiday.

  • Never Leave cooking food unattended. Stay in the kitchen while frying, grilling, or broiling food. If someone must leave the kitchen for even a short period of time, they should turn off the stove.
  • Check food regularly while cooking and remain in the home while kitchen equipment is in use. Use a timer as a reminder that the stove or oven is on.
  • Keep small children away from the cooking area. Enforce a “kid-free zone” and make them stay at least three feet away from the stove and oven.
  • Keep anything flammable like pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels away from the stove, oven, or other appliances in the kitchen that generates heat.
  • Do not wear loose clothing or dangling sleeves while cooking.
  • Clean cooking surfaces on a regular basis to prevent grease build-up.
  • Purchase a fire extinguisher to keep in the kitchen year round. Contact the local fire department for training on the proper use of fire extinguishers if you are unsure.
  • Always check the kitchen before going to bed or leaving the home to make sure all kitchen appliances like stoves, ovens, and toasters are turned off.
  • Install a smoke alarm near the kitchen, on each level of the home, near sleeping areas, and inside and outside of bedrooms. Use the test button to check it is working properly every month. Replace the batteries at least once a year.

The “PASS” Method of Extinguishing a Fire

A portable fire extinguisher can be a life and property saving tool when used correctly. In order to operate a fire extinguisher, the NFPA suggests remembering the word PASS

  • Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.
  • Aim low. Point the fire extinguisher at the base of the fire.
  • Squeeze the lever slowly and evenly
  • Sweep the nozzle from side-to-side.

Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Encourage your family members and co-workers to do the same. Remember, extinguishers do have their limitations! It is also important to ensure you have the correct type of extinguisher for your home or facility. Check out our previous blog “Smoke Alarms Save Marietta Lives” to learn more about the different classes of fire extinguishers and type of fire each are designed to extinguish.

SERVPRO of Marietta West wishes you a safe and happy Thanksgiving and holiday season.

Don't Let A Fire Ruin Your Holiday Season

11/6/2019 (Permalink)

kitchen stove fire flame up SERVPRO of Marietta West is open 24/7 and during all major holidays. We can be at your home or business with in an hour in most cases!

Did you know cooking equipment is the leading cause of residential fires? As the holiday season begins and you find yourself in the kitchen more often while hosting friends and family, fire precautions should be top of mind.

A property owner experiences a flood of emotions when a fire ravages their business or home. Fear, uncertainty, stress, and doubt about the future of the property and their livelihood can be overwhelming to the property owner long after the flames have been extinguished and the smoke has cleared.

After the first wave of heroes have rescued the property, let your local SERVPRO of Marietta West professionals help you restore it to its preloss condition. Combining rapid response, the utmost professionalism, and open communication throughout the entire job process, we strive to restore not only the home or business structure, but the customer’s peace of mind as well.

The National Fire Protection Association (NFPA) offers the following eye-opening statistics on structure fires.

  • 482,030 structure fires were reported in the United States in 2018.
  • These fires caused $9.9 billion in property damages.
  • One structure fire was reported every 48 seconds.

If the unthinkable happens and a fire strikes your business or home, give the experts at your locally owned SERVPRO of Marietta West a call (770) 428-5467. We will help make it  “Like it never even happened.”

Choosing the Appropriate Fire Extinguisher

In the event of a fire emergency, first make sure to get people safely away, then call 911. A home fire extinguisher can be used to put out or control small fires, but it’s still safest to call professional fire fighters before you attempt to control a fire on your own.

  • Class A: This is the most common extinguisher and can be used to put out fires in ordinary combustibles such as cloth, wood, rubber, paper, and many plastics.
  • Class B: Used on fires involving flammable liquids, such as grease, gasoline, and oil.
  • Class C: Designed for fires involving appliances, tools, or other equipment electronically energized or plugged in.
  • Class D: For use on flammable metals; often specific for the type of metal in question. These are typically found in factories.
  • Class K: Intended for use on fires that involve vegetable oil, animal oils, or fats in cooking appliances. Generally found in commercial kitchens.

Have a Safe Turkey Fry This Thanksgiving

11/5/2019 (Permalink)

Happy Thanksgiving from SERVPRO From our family to yours, we wish you a joyous and safe holiday season!

5 Dangers of Deep Frying a Turkey

  • Turkey fryers can easily tip over, spilling hot cooking oil over a large area or surface.
  • An over-filled cooking pot can cause cooking oil to spill or spatter when the turkey is placed in the pot.
  • Even a small amount of cooking oil spilling on a hot burner can cause a large fire.
  • Without thermostat controls, deep fryers can overheat cooking oil to the point of igniting a fire.
  • The sides of the cooking pot, lid, and pot handles can get dangerously hot.

*from our friends over at The US Fire Administration

If your property suffers damage due to fire or smoke call SERVPRO of Marietta West (770)428-5467 

The damage to your property following a fire can often be complicated due to the unique behavior of smoke. There are two different types of smoke, wet and dry. As a result, there are different types of soot residue after a fire.

SERVPRO of Marietta West professionals are thoroughly trained in fire cleanup and restoration and know the different types of smoke and their behavior patterns. Knowing this information is vital to proper restoration. Before restoration begins, SERVPRO of Marietta West technicians will survey the loss to determine the extent of impact from fire, smoke, heat, and moisture on the building materials and its contents. The soot will then be tested to determine which type of smoke damage occurred. Pretesting determines the proper cleaning method and allows your locally owned SERVPRO of Marietta West professionals to focus on saving your precious items.

SERVPRO of East Cobb professionals know smoke can penetrate various cavities within the structure, causing hidden damage and odor. Their knowledge of building systems helps them investigate how far smoke damage may have spread. The following points are additional facts you may not know about smoke.

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke Damage:

  • Wet Smoke - (Plastic and Rubber) Low heat, smoldering, pungent odor, sticky, and smeary. Smoke webs are more difficult to clean.
  • Dry Smoke - (Paper and Wood) Fast-burning, high temperatures; heat rises, therefore smoke rises.
  • Protein Fire Residue - (Produced by evaporation of materials rather than from a fire) Virtually invisible, discolors paints and varnishes, extreme pungent odor.
  • Fuel Oil Soot - (Furnace puff backs) While “puff backs” can create havoc for homeowners, SERVPRO of Marietta West professionals can, in most cases, restore the contents and structure quickly.
  • Other Types - (Tear gas, fingerprint powder, and fire extinguisher residue) Special loss situations require special care.

Being Prepared Makes Sense

10/15/2019 (Permalink)

SERVPRO disaster recovery team trailer SERVPRO of Marietta West is ready for any size disaster and can make it "Like it never even happened!"

The likelihood that you, your business, and your family will survive a house fire depends as much on having a working smoke detector and an exit strategy as it does calling on a well-trained fire department. The same is true for surviving a terrorist attack or any other emergency disaster situation. We must have the tools and plans to make it on our own, at least for a period of time, no matter where we are when a disaster strikes. Just like having a working smoke detector, preparing for the unexpected makes sense. Prepare now!

Advantages of the SERVPRO Emergency READY Profile

  • A no-cost assessment of your facility
  • A concise profile document that contains only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes SERVPRO of Marietta West as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing remediation work to begin.
  • Provides facility details such as shut-off valves locations, priority areas, and priority contact information.

Organize a Kit of Emergency Supplies

Be prepared to improvise and use what you have on hand to make it on your own for at least three days, or maybe even longer. While there are many things that might make you more comfortable, think first about planning to have fresh water, food, and clean air. Plan for a gallon of water per person per day for drinking and sanitation. Also include a three-day supply of non-perishable foods that are easy to store and prepare, such as protein bars, dried fruit, or canned foods. If you live or work in a cold weather climate, consider including warm clothes and a sleeping bag in your emergency kit as well. Some potential terrorist attacks could send tiny microscopic particles into the air. Many of these materials can only hurt you if they get into your body, so think about creating a barrier between yourself and any contamination. It’s smart to pack something to cover your mouth and nose, such as two or three layers of a cotton t-shirt, handkerchief or towel, or a filtered mask. It is also recommended that you include duct tape and heavyweight garbage bags in your emergency kit that can be used to seal windows and doors to create a barrier between yourself and any contamination on the other side.

Make a Plan for What You Will Do in an Emergency Situation

Plan in advance what you will do, and be prepared to assess the situation when the time comes. Whether a disaster strikes in your home or place of business, consider developing a communication plan so you have a way to contact family members or co-workers. Be sure each person knows the plan and review it ahead of time. Depending on your circumstances and the nature of the disaster, the first important decision you will need to determine is whether you should stay put or evacuate. It is recommended that you have a plan in place for both possibilities.

Be Informed About What Might Happen

Some of the things you can do to prepare for the unexpected are the same for both a natural or man-made emergency. By beginning the process of learning about specific threats relative to where you work or live, you are preparing yourself to react in an emergency. Be prepared to adapt this information to your personal circumstances, and make every effort to follow instructions received from authorities on the scene. With simple preparations, you can be ready for the unexpected.


For more information on better preparing your business for an emergency, check out our previous blog, “Commercial Emergency Ready Plan - Free, Quick, & Easy!

Smoke Alarms Save Marietta Lives

10/14/2019 (Permalink)

FEMA advises replacement of smoke alarms ever 10 years Smoke detectors can be your last line of defense against home fires. Make sure that your home has fully operational smoke alarms!

Smoke alarms save lives when properly installed and maintained according to the National Fire Protection Association (NFPA). In homes, smoke alarms should be in every bedroom and on every level, including the basement. In office and commercial environments, check your states requirements (GA state requirements)or contact your locals Fire Marshal to help ensure all codes are met. 

Test smoke alarms monthly using the test button. Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years. Other alarms need batteries replaced every year and the unit replaced every ten years. If the alarm chirps signaling low battery, take the proper steps to replace the unit or the batteries immediately. Never disable or remove the battery from an alarm. Almost half of fires where smoke alarms were present but did not activate had missing or disconnected batteries (NFPA).

In larger commercial facilities, hard wired or wireless smoke alarms offer benefits such as not needing to be tested as often and activating throughout the entire building if smoke is detected in just one area (NFPA).

If you need hep installing, testing or changing batteries in you smoke alarms contact your local Cobb County Fire Department, an electrician or the American Red Cross. Be sure your home or workplace has a fire emergency plan in place and conduct regular fire drills. For more information on emergency preparedness, contact SERVPRO of Marietta West!

When fire or water damage puts the things that matter most on the line, you need the very best help on the line, as well. That's why knowing the easiest ways to contact SERVPRO of Marietta West is so important. Just go to www.SERVPROmariettawest.com or call (770) 428-5467 to get the team that's faster to any size disaster. We're a leader in giving control back to homeowners, property managers, and even entire communities after ravaging effects of water or fire. So whether you're responsible for 1,000 square feet or 100,000, be ready for the worst, with the very best. SERVPRO of Marietta West your trusted local SERVPRO franchise.

Take a look at some of our before and after fire restoration images, or check us out on Youtube

Keep Marietta's Fall Fire-Free

10/8/2019 (Permalink)

SERVPRO removing leaves from home's gutters Cleaning the gutters is very important to the upkeep of your home or business. Clogged gutters often result in water intrusion which can be costly.

The fall season brings cooler temperatures, beautiful colors, and an abundance of outdoor activities. Plan ahead this season to help ensure it is safe and fire-free fall. If we all work together being safety conscious, we can make Marietta fire-free this fall. SERVPRO of Marietta West has put together the following guidelines to help you and your family have a fire safe fall.

  • Fall decorations, like dried flowers and cornstalks, are highly flammable. Keep these and  other decorations away from open flames and heat sources, including light bulbs and heaters.
  • Keep emergency exits clear of decorations so nothing blocks escape routes.
  • Teach children to stay away from open flames. Be sure they know how to stop, drop, and roll if their clothing catches fire.
  • Remember safety first when choosing a Halloween costume. Consider avoiding billowing fabric. If you are making your costume, choose materials that won’t easily ignite if it comes into contact with heat or a flame.
  • It is safest to use a flashlight or battery-operated candle in a jack-o-lantern. Use extreme caution if using a real candle. Place lit pumpkins away from anything that can burn and out of the way of doorsteps, walkways, and yards.

SERVPRO of Marietta west would like to wish you and your family a safe and happy fall season. If you or someone you know experiences a fire loss call SERVPRO of Marietta West. We are trained professionals you can trust and are preferred vendors for most major insurance companies. SERVPRO of Marietta West has an outstanding fire restoration track record, but don’t take our word for it, check out some of our reviews on Google, Yelp, and Facebook.

SERVPRO of Marietta West Commercial Guarantee

10/7/2019 (Permalink)

Water damage office hallway The clean up specialist at SERVPRO of Marietta West, helping make fire and water damage “Like it never even happened”.

When your ready for disaster, help gets there faster. SERVPRO of Marietta West is ready 24/7 and has answered our local community of Marietta’s call time and time again. Whether it’s cleaning up storm damage, or mitigating a warehouse fire, SERVPRO of Marietta is here to help and can get the job done right the first time. When disaster strikes call the industry leaders, SERVPRO of Marietta West.

When your business suffers water or fire damage, the cost of repairs isn’t the only cost to take into account when assessing a commercial claim. One of the major costs that SERVPRO takes into account is the cost of lost business or “down time”. How much will it cost your business to miss that shipping deadline? Or, how much will it cost to close the entire office for several weeks? These are things SERVPRO of Marietta West can help your business assess and help you choose the right mitigation plan for your unique situation. 

Call SERVPRO of Marietta West for commercial water and fire cleanup today!

One of the most critical aspects of any fire or water restoration project is getting to the damage quickly. By getting to the damage as soon as possible, SERVPRO’s restoration specialist can prevent additional damage from occurring and more quickly get your business back up and running as usual. SERVPRO believes in the principle of “Faster to any size disaster”, and takes this seriously. That’s why there are over 1,700 SERVPRO locally owned franchises nationwide. This way you are never more than a call away from a restoration company you can trust like SERVPRO of Marietta West.

SERVPRO of Marietta West’s Commercial Response Guarantee 

  • Within the First Hour: Once notified by our customer, a SERVPRO loss coordinator will contact them to gather information about the business and details concerning the loss so that they can dispatch an emergency response team immediately.
  • Within Four Hours: Highly trained mitigation teams will arrive at your business ready to perform emergency services (Four hours is a maximum response time, most of our customers have technicians on-site within an hour of notification of the loss).
  • Within Eight Hours: Our customers and their insurance company will be provided an initial scope of loss and will be updated on the progress of the claim.

Check out what some of our satisfied customers have had to say about working with SERVPRO of Marietta West, or take a look at some of our Reviews on Google!

Hotel and Resort Restoration Services

10/7/2019 (Permalink)

SERVPRO vehicles on commercial job SERVPRO of Marietta West has preform restoration services for major hotels, community convention centers, private clubs, and government buildings.

Hotels and resorts pose unique challenges when it comes to the water and fire restoration industry. Who do you call when a fire sprinkler head goes off by accident? What do you do if you find mold growing in one of the rooms? Can you afford to completely shutdown during the restoration process? What will be covered under insurance and how will filing a claim affect your policy? 

In business, time is money. Restoration projects are no different. The quicker SERVPRO of Marietta West can get on-site the quicker we can get you back to business as usual. Saving your business both precious time and money. The cost of restoring commercial properties can sometimes be insignificant in comparison to the loss of revenue due to “down time”. “Down time” is the amount of time, or more importantly the amount of revenue lost due to facilities inability to fill orders, work at full capacity, or otherwise fulfill the business’s obligations. 

In today's digital age with Yelp, Google, and Facebook, upsetting even a single customer can cause a massive backlash online. That’s why you need a restoration company that has your back. A company that has handled numerous commercial claims before and can get the job done right the first time. SERVPRO’s team of professional restoration specialist will dry and restore your property to preloss conditions. In some cases, we can even facilitate partial access or use of non affected areas, so you don't have to completely shut down all operations.

SERVPRO of Marietta West has specialized commercial loss teams ready to respond 24 hours a day, seven days a week. Our team of highly trained professionals can be on-site within an hour of notification in most cases, ready to start drying, restoring and mitigating your property. No job is too big or too small for SERVPRO of Marietta West. Whether you are a small family owned business or a Fortune 500 Company with thousands of employees, SERVPRO of Marietta West has the right plan of action for you. Getting your business back up and running quickly and safely is our number one priority!


Check out our previous blog on hotels and resorts “Your Guests Are Your Top Priority - You are Ours”

A Look at North Georgia's Sever Weather History

9/27/2019 (Permalink)

Fallen tree after storm damage in Georgia No matter where you live, with 1,700+ SERVPRO franchises nationwide your never more than a call away from making it "Like it never even happened"!

North Georgia, and particularly the Metro Atlanta area have a unique climatology. Weather events range from tornadoes, wildfires, earthquakes, tropical storms, and even hurricanes. That is one of the many reasons SERVPRO of Marietta West has been a community leader in storm recovery since the early 2000’s, providing our community with the much needed manpower and experience to make it “Like it never even happened”. Join us for a look at some of the reasons why North Georgia frequently experiences storm events and how you can prepare your home and loved ones for weather events.

Due to its topography and geological location, the northern part of the state is often referred to as tornado alley. The “alley” ranges from Rome, GA to Gainesville, GA then to Newnan, GA and back to Rome, GA. North Georgia’s severe weather is oftentimes fed by moisture generated in both the Atlantic Ocean and the Gulf of Mexico. Most of North Georgia’s severe weather occurs at the end of the winter season and continues into early spring. Another contributing factor is the elevation of the area, which in most parts is over 1,000 ft but can very wildly up to 4,784 ft (Brasstown Bald Mountain, the highest point in all of Georgia). These elevation changes can create great variances in barometric pressure which can precipitate severe weather. This can also create issues forecasting the weather, compounding the difficulty level of early storm warning systems.

Click here for a more indepth look at the contributing factors to North Georgia’s severe weather history.

It is important to prepare before a disaster occurs. Consider the following steps to help you better prepare for an emergency:

  • Sign up for local alerts and warnings, download apps, and/or check access for wireless emergency alerts.
  • Develop and test emergency communication plans.
  • Assemble and maintain emergency supplies.
  • Learn about local hazards and conduct a drill to practice emergency response actions.
  • Participate in a preparedness discussion, training, or class.
  • Collect and safeguard critical documents.
  • Plan with neighbors to help each other and share resources.

You can reach SERVPRO of Marietta West 24/7 at (770) 428-5467

For more information about protecting your home during weather events check out our previous blog, “Six Tips on Protecting Your Kennesaw GA Home or Business from Winter Weather”

Georgia Fire Statistics as Reported by the National Fire Incident Reporting System

9/27/2019 (Permalink)

Cobb County Fire Department testing fire fighting equipment Cobb County's fines testing and training on fire fighting equipment!

The National Fire Incident Reporting System (NFIRS) was established in 1974 to gather information about US fire incidents. This government agency created a standardized and uniform way of reporting on not just fire incidents, but also other services as they relate to fire incidents like Emergency Medical Services (EMS), severe weather events, and natural disasters.Through gathering, reporting, and making fire data publicly available, fire departments and city officials are able to use statistical analysis to improve their departments and strengthen possible weaknesses. Much of Georgia’s fire safety laws and regulations can be attributed in part to NFIRS’s tireless gathering and reporting Georgia’s fire statistics.

The following are some of the most recent data points collected by NFIRS on Georgia fire incidents:

  • Fire deaths and injuries totaled 2.4 deaths and 8.9 injuries per 1,000 fire incidents. This includes both residential structural fires and commercial fire losses, and is inline with the national averages which are 2.3 deaths and 9.3 injuries per 1,000 fire incidents.
  • Residential fires have a higher mortality and injury rate than commercial fire incidents, averaging 7.6 deaths and 26.8 injuries per 1,000 fires in residential settings. These rates are slightly higher than the national averages, which are 6.1 deaths and 24.5 injuries per 1,000 residential fires.
  • Structures and Residential fires account for 85.6% of all fire deaths and 81.4% of all fire injuries. These rates are slightly above the national averages which are 77.6% of all fire deaths and 76.1% of all fire injuries.
  • In 2018, the U.S. news media reported on 83 home fires that resulted in deaths.
  • Between 1990 and 2018 the U.S Fire Administration received reports that 62 on-duty firefighters perished in the line of duty due to fire related incidents.

*Most of the figures and statistics reported were gathered over the 2017 calendar year unless otherwise noted.

SERVPRO of Marietta West is here 24/7 to answer your call, should you ever experience a home fire. We can also help your business get back to normal if it suffers a fire loss. SERVPRO of Marietta West has been the go-to name in the fire restoration industry for years and can help your home our business get back to “Like it never even happened”.


For more information the National Fire Incident Reporting System (NFIRS) has collected about Georgia, click here.

Flood and Storm Damage in Marietta Georgia

9/27/2019 (Permalink)

house hold water damage in livingroom Sustained storm damage? Call SERVPRO of Marietta West. We are the storm clean-up professionals that can make it "Like it never even happened"!

SERVPRO of Marietta West specializes in storm and flood damage restoration. Our crews at SERVPRO of Marietta West are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Cobb County, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call SERVPRO of Marietta West Today (770) 428-5467

The People, Experience, Training and Equipment to make it "Like it never even happened."

The People - With over 10,000 quality teammates nationwide, SERVPRO Franchise Professionals are available 24 hours a day, 365 days a year.

The Training - Franchise Professionals undergo extensive fire restoration training an d certification SERVPRO Industries, Inc. offers an IICRC-approved school to help ensure our training meets and exceeds accepted industry standards.

The Experience - SERVPRO is a Franchise System with over 40 years of leadership in fire and water cleanup and restoration. Our track record of results has earned us the trust of the insurance industry, countless homeowners, commercial property managers and in one unforgettable instance, even the Pentagon. 

The Equipment - With over 5,000,000 square feet of building space, housing over 140,000 pieces of cleaning and restoration equipment, SERVPRO Franchise Professionals have the resources to help you take back control of your life.

Lower Recovery Cost - Save Money

Mitigation requires quick action. The faster SERVPRO of Marietta West arrives on-site to preform cleanup and restoration, the better the results - including lower claim costs.

  • Emergency Mitigation Services help minimize additional property damages.
  • Restoration versus replacement of contents saves heirlooms and money too.
  • Restorable contents will be cleaned and deodorized to preloss condition when possible

Removing Smoke and Nicotine Odors from your Cobb County Home

9/27/2019 (Permalink)

SERVPRO's contents department cleaning onsite Our contents department on site at a homeowner's fire loss. Carefully packing, cleaning, and deodorizing our customers belongings.

There is a tried and true method that will removal almost any odor, and it applies to almost all types of smells, including smoke. The “big secret” is somewhat simple, but the devil is in the details. In order to successfully remove any odor, you must first remove and/or clean the source of the smell. Once the source has been permanently neutralized, technicians will clean all surfaces paying special attention to horizontal surfaces. Even dust sized particles can carry smoke and nicotine smells, so all surfaces must be thoroughly cleaned using HEPA vacuums and professional cleaning products.

We will be taking a closer look at cleaning smoke and nicotine smell from your Cobb County home. The following bullet points are some typical steps or procedures SERVPRO professionals use to clean smoke and nicotine from homes and businesses.

  • Cleaning is done using the top-down method. This process’s name is relatively self explanatory. It is best to clean smoke or nicotine residue starting with the ceiling and working your way down the walls, and all the way down to the floors. This will minimize the potential of re-soiling cleaned areas and insure that no spots are missed during the cleaning process. 
  • Wet clean all color safe or glossy finished walls and trim surfaces with a light detergent.
  • We clean color safe or glossy finished cabinets, light fixtures, windows, and any other surfaces that aren’t part of your regular cleaning process with a light detergent.
  • During the cleaning process, special attention is focused on horizontal surfaces. Horizontal surface provide an easy place for odor particles to land and can build up if not cleaned regularly. Examples of not commonly cleaned horizontal surfaces include door jams, window seals, window treatments/blinds, cabinet tops, and crown molding.
  • Only soft white cloths are used to do this type of cleaning. We use soft white cloths to prevent damaging the surface, but also to verify that the nicotine is being removed. Because the cloth is white our technicians will be able to see yellow residue developing on the cleaning cloth as they clean. This indicates that the process is working and that the nicotine particles are successfully being removed. We will repeat this cleaning process until no yellow residue appears on the surface or cloth used to clean the surface.
  • It is advisable to also have your ductwork thoroughly cleaned and HVAC filters replaced. Smoke and nicotine odor particles are typically airborne at some point, so it is likely that they have contaminated your HVAC system. Duct cleanings are an important step in removing smoke and nicotine odors.
  • Thermal fog the entire affected area. Thermal fogging is a process where heat is applied to our professional deodorizing products using a thermal fogging machine. This machine releases a fog that smoke and nicotine odor particles are drawn to and are absorbed by, thus neutralizing the odor.

 Nicotine and smoke odors are probably one of the more common odor related issues and can be cleaned up quickly and effectively by well trained and well equipped professionals. SERVPRO of Marietta West has tons of experience cleaning and restoring nicotine and smoke damaged homes and businesses. Our team of trained professionals have the knowledge base and experience to take on even the challenging odor issues. 

Call SERVPRO of Marietta West for Smoke and Nicotine Odor Removal - (770) 428-5467

Georgia's Most Common Storm Damage Questions

9/27/2019 (Permalink)

SERVPRO on site at storm damage insurance claim SERVPRO's highly trained storm team at customers home restoring storm damage. Ready to make it "Like it never even happened"!

Storm damage can be a complicated subject when it comes to filing insurance claims and assessing coverage. Many people have questions about how to handle storm damage in Georgia. The good people at the Office of Insurance and Safety Fire Commission have some answers for commonly asked questions. If you have questions about your coverage or filing a claim, we would recommend reaching out to your insurance provider for clarification. If you have suffered any type of storm damage to your home or business you can also call SERVPRO of Marietta West and we can help you file a claim with most major insurance providers. The Office of Insurance and Safety Fire Commission can investigate issues and fields complaints insurance fire claims.

The following are some commonly asked questions about storm damage coverage:

  • Tree Falling on Neighbor’s Property 

In this scenario a tree on homeowner “A’s” property falls and damages homeowner “B’s” house and/or other property. Is homeowner “A” responsible for his neighbor, homeowner “B’s” property damage?

If the tree was not dead or dying and/or an imminent hazard before it fell, homeowner “A” is probably not liable for their neighbor’s damages. If homeowner “A” is not legally responsible for the damages their insurance company will most likely not pay for homeowner “B’s” repairs. If homeowner “A” had prior knowledge that the tree was dead, diseased, or otherwise an imminent hazard they could be held responsible or legally liable for damages and or injuries.

  • Neighbor Ignores Warning of Hazardous Tree

In this scenario homeowner “A” informs homeowner “B” that a tree on homeowner “B’s” property is dead or otherwise a hazard. Homeowner “B” ignores this advice and the tree eventually falls onto homeowner “A’s” property. Who’s homeowner’s insurance policy should cover the damage?

If homeowner “B” did in fact ignore homeowner “A’s” advice and damages resulted due to homeowner “B’s” inaction, this scenario demonstrates probable negligence and homeowner “B’s” insurance might cover the damages. To obtain a quick settlement, homeowner “A” can file a claim with their own insurance company if the tree fell as a result of a covered peril and damaged property covered under the homeowner’s policy. Homeowner “A’s” insurance company will eventually collect from homeowner “B’s” carrier for the damage, including homeowner “A’s” deductible.

  • Homeowner’s Tree Falls in Homeowner’s Yard

In this scenario a homeowner has a tree fall in their yard and has a company cut up and remove the tree from the yard. Will their homeowner’s insurance cover the cleanup cost?

Coverage for “debris removal” is part of many homeowner’s policies, which would cover trees as a type of debris to be disposed of assuming that the loss is determined to be covered by the insurance provider. In many cases when determining coverage, If the tree is blown over in the yard and causes no damage to a covered structure (i.e. house, fence, porch, ect) then there may be issues with coverage.

  • Trees, Shrubs, and Lawn Coverage

In this scenario a homeowner goes to great lengths when it comes to landscaping and lawncare. They have some very nice trees and shrubbery on their property. Are their trees and shrubs covered by their homeowner’s policy?

Certain losses like damage or loss by fire, lightning, explosions, riots or civil unrest, aircraft, vehicles (not owned or operated by the insured or resident of the dwelling), vandalism, malicious mischief or theft, will allow for some policy coverage for trees, shrubs, plants and lawns. In most cases coverage is limited to $500 per any one tree, shrub, etc. and is not to exceed 5% of the dwelling policy limit. Damage and loss of trees or shrubs caused by wind and hail is typically not covered.

If you or someone you know has suffered storm damage in the Cobb County area, call SERVPRO of Marietta West today! We are the storm cleanup professionals you’ve been looking for. We offer transparent and upfront pricing with SERVPRO’s untouchable service warranty. Call SERVPRO of Marietta West and let us make it “Like it never even happened”!

National Day of Service and Remembrance : September 11, 2019

9/6/2019 (Permalink)

In honor and memory of those who died on September 11, 2001, as well as the survivors and First Responders, the National Day of Service and Remembrance was established in 2009 as a day of reflection. Led by the Corporation for National and Community Service, this is a day to come together as Amercians following the events of 9/11 to help neighbors in need and to honor veterans and First Responders in your community.

On this day and everyday, SERVPRO of Marietta West salutes those heroes who arrived in our nation’s most dire times of need and stand strong in the face of disasters. These heroes are the First Responders who keep our communities safe in trying times. They are the heroes that answer putting their own health and safety on the line for the betterment of our great country.

Give back and make a difference in your community this year. Click here to find a volunteer opportunity near you, or register your National Day of Service and Remembrance event, or visit nationalservice.gov/911day

SERVPRO would like to that this opportunity to remind you about the First Responders Bowl. Mark your calendars for December 30, 2019 and join us in Dallas Texas at the home of the SMU Mustangs, Gerald J. Ford Stadium. SERVPRO is proud to sponsor the second annual F1RST RESPONDERS BOWL! Two of the NCAA’s finest D-1 schools fight it out for 90 minutes and leave it all out on the field. 

Support our First Responders and reserve your tickets today!

Commercial Water Restoration in Marietta GA

8/23/2019 (Permalink)

Commercial office space being dried and restored From warehouses to office spaces SERVPRO of Marietta West has you covered!

When it comes to commercial water damage SERVPRO is the company that is faster to any size disaster. SERVPRO of Marietta West is your locally owned and operated SERVPRO franchise. You might ask, “What sets SERVPRO of Marietta West apart from the other local water restoration companies?” It’s our national backing of over 1,700 franchises nationwide, and our hands on “customer first” approach that you can only get from a locally owned business.

SERVPRO of Marietta West offers 24/7 emergency water extraction and restoration services, and has become the go-to name in the restoration industry. Our response time is typically less than one hour, and our trained professionals have the experience necessary to take care of even extensive water damage.  When it comes to water damage, there's not much that SERVPRO of Marietta West hasn’t seen. From a forklift warehouse sprinkler system accident, to a condenser leak from an air conditioning unit. SERVPRO is ready and willing to answer the call.

SERVPRO of Marietta West’s Emergency Commercial Restoration Services

  • Emergency Water Extraction
  • Tree Removal, Roof Tarping, & Board Up Services
  • Structural & Contents Drying
  • Document & Textile Restoration
  • Move Out & Storage
  • Portable Power & Scalable Resources
  • Electronic Restoration
  • Fine Art Restoration

Commercial water losses often require more man-power, equipment, and logistical planning than your average residential water claim. Most locally owned, and even regionally operated restoration companies do not have the resources necessary to dry commercial facilities. While air-movers and large room grain dehumidifiers work great in a residential application, commercial restoration often require specialized equipment like 25,000 CFM desiccant dehumidifiers, and generators capable of powering large buildings. No matter what size your business’s disaster SERVPRO of Marietta West is here to help pick up the pieces, and get you back to business. 

SERVPRO of Marietta West also offers a full range of commercial construction services:

  • General Contracting
  • Carpet Repair & Installation
  • Drywall Repair/Installation & Paint
  • Electrical, Plumbing, & HVAC Services
  • Tile, Linoleum, Marble, & Hardwood Floor Repair
  • Roofing Services

SERVPRO's Fire, Soot, and Smoke Cleaning Process For Your Marietta Home

8/2/2019 (Permalink)

Call SERVPRO of Marietta West if you need help cleaning up your home after a fire. We can make it "Like it never even happened"!

So, you’ve just experienced a fire in your home. You have thousands of things running through your mind. How did this happen? Who can I call for help? Will my insurance cover this? Give SERVPRO of Marietta West a call. We are here 24 hours a day 7 days a week, with technicians ready to respond to your call in minutes. Our response time for most emergency call outs is less than one hour. That means that our professional restoration team can be at your home quickly with all the equipment needed to start the restoration process. 

SERVPRO of Marietta West - Fire Services

  • The restoration process starts as soon as one of our team members answers your call. They will ask you a short series of questions about the conditions of your home and the fire damage it suffered. This information will help us know what type of equipment and personnel we will need and will help us respond quickly and efficiently to your call. 
  • Once our technicians arrive on site, they will immediately start the inspection phase. This is where we assess the damage to your property, develop a plan of action, and explain the restoration process by walking you through the job scope from start to finish. 
  • Often when a home suffers fire damage, the windows, walls, and roof can be compromised. In order to protect the structure and contents of your home we will immediately board up broken windows and tarp damaged roofs to safeguard your property from theft and continued damage from exposure to the elements.
  • When applicable, we will use dehumidifiers, air movers, and other professional drying equipment to start the water removal process and begin implementing our advanced drying techniques.
  • Smoke and soot clings to surfaces such as ceilings, walls, furniture, and clothing (and many other surfaces and textiles). Utilizing our specialized professional equipment, our technicians will remove both the smell and visible signs of soot and smoke damage.
  • Using a variety of professional cleaning products and techniques we will clean, sanitize, and disinfect each fire damaged item that is able to be restored to preloss condition. Our technicians are also trained to remove odors using industrial air scrubbers and fogging equipment.
  • Reconstruction is the final step in the restoration process. This is where your property is truly returned back to preloss condition. Our construction team will perform repairs such as replacing drywall, installing cabinets, laying carpet and painting.

Fire clean up can be a tricky process. It’s important that you choose a restoration company that you can trust, has the experience and equipment necessary to restore your property to preloss condition. A home fire can be a major life event and typically causes a good deal of stress, so try to avoid making impulsive or rash decisions. Use your best judgment and research the companies you consider completing your home’s restoration. Choose a company that has roots in your local community, an established business track record. Check out their online reviews. Businesses reviews can be very telling and can give you an inside look at how companies treat their customers. Visit review platforms like the BBB, Facebook, Yelp, or Google.

*Check out some of our Customer Testimonials!

How to Dry Hardwood Floors in Cobb County GA

7/26/2019 (Permalink)

Injectidry System drying out home owners breakfast nook after a water loss.

Hardwood floors have become one of the most popular types of flooring around. They can be very beautiful and can bring warmth and comfort to your home, while allowing you to put your own personal touch on your space with the wide variety of types, colors, and finishes available today. Hardwood floors have also become surprisingly affordable when compared to historical prices of comparable flooring, due to advances in composite and engineered materials as well as eco-friendly flooring options.

One downside of hardwood floors can be durability because of the upkeep associated with them and the fact that they are especially susceptible to water damage. What happens if your beautiful hardwood floors suffer water damage? The sink was left on by accident and overflowed. Who should you call? The ice maker leaked and caused warping or bowing behind the refrigerator. Could this cause mold? Can you handle the mess yourself? What is the replacement cost? Could this affect my home’s value?

SERVPRO of Marietta West it here to save the day!

Just give us a call and our dispatch will have a team of SERVPRO professionals on the way in no time! SERVPRO of Marietta West prides ourselves on our response time, because we know when it comes to water damage minutes can count, and when it comes to saving your precious belongings and family heirlooms there’s no better company you can trust then SERVPRO of Marietta West!

What actually happens when hardwood floors are damaged by water?

When your hardwood floors suffer water damage there are several types of damage that can occur. Cupping, buckling, staining, and damage to the finish of hardwood flooring are all common type of damage that can occur due to water damage. Most of these issues are moisture related and happened due swelling and or bowing of the sides of each individual board. With the quick action, proper equipment, and a little luck even the worst damaged floors can be resorted to preloss condition. The following tips are some general guidelines for drying hardwood floors:

  • If there are any wet or moist items like rugs, couches, or chairs on the affected hardwood floors, it would be best to remove them and place them in a safe place to dry (possibly outside or in a non-effected room).
  • Soak up as much of the water as you can using traditional methods like mopping, wet vacuuming, and towels. Even once you have removed all of the visible water you may continue to use the wet vacuum to suck water from deep in the grains and pores of the wood but be careful not do any additional damage to the finish along the way.
  • Clean the hardwood floors of any dirt or debris by gently wiping with cleaning cloths using a professional cleaning product like Sporicidin Antimicrobial Disinfectant or Benefect Botanical Disinfectant. Any dirt or debris left on the surface will retain moisture and create drying issues.
  • Utilize fans and dehumidifiers to pull moisture from the floors. Inspect the flooring once it is visibly dry for signs of mold or fungi growth. You can use a moisture testing meter to confirm that the excess moisture has been removed.

SERVPRO of Marietta West’s staff is well trained, punctual, and always have our customers best interest at heart. We understand that water damaged flooring can be a time sensitive situation and are open 24 hours a day, 7 days a week, 365 days a year. We also offer professional residential cleaning, commercial cleaning, storm damage cleanup, and many other disaster related restoration services. Please don’t hesitate to contact us today. SERVPRO of Marietta West is fastest to any sized disaster and can get the job done right the first time. 

If your floors do need to be replaced, don’t sweat it. SERVPRO of Marietta West has you covered. Check out our Building and Reconstruction Services and let us make it “Like it never even happened."

Faster to Any Size Water Disaster

7/26/2019 (Permalink)

SERVPRO of Marietta West is always on call. We have technicians available 24/7. Ready to be dispatched at a moments notice!

There's no such thing as a small disaster, especially when the water you don't see could  contain bacteria or cause mold, rot, and many other combination of unseen damages. Water damage can affect the value of your property, especially when it comes to your insurance premiums. Before you get out the mop bucket and try to clean it yourself, consider how the damage can affect your property.

Ask yourself this question, "If my vehicle broke down would I call an ophthalmologist to fix my car?", or would you call your accountant to perform a health check-up? Then why call anybody but SERVPRO of Marietta West to restore water damage in your home. If your Cobb County house suffers a water loss you should call SERVPRO of Marietta West. We are the trained professional that sets the industry standard in the restoration business.

Our trained professionals know how disruptive water damage can be for your day to day life. SERVPRO of Marietta West is your local SERVPRO franchise and our team members are trained and equipped to manage the drying process from start to finish. By utilizing the proper equipment and moisture measuring devices, your home (or business) will be quickly and thoroughly dried to industry standards. This will help prevent secondary damages, saving you precious time and money.  With rapid response time, and a full line of water cleanup and restoration services SERVPRO of Marietta West professionals can help you regain control quickly, by helping to ensure your home and its contents are properly dried, deodorized and protected.

Call SERVPRO of Marietta West for 24/7 water restoration service (770) 428-5467

Before you risk additional damage to the value of your home or business contact SERVPRO of Marietta. In most cases, we can inspect your property, provide you with an estimate, and help you determine if you need to file an insurance claim, all at no charge.

Check out what some of our customer have had to say about their experience working with us.

Get Your Business Back Up and Running With SERVPRO of Marietta West

6/20/2019 (Permalink)

SERVPRO of Marietta West servicing another water damaged assisted living facility in heart of Kennesaw GA

Showing up to your place of business to find out that your entire office space is soaking wet is a rough way to start any workday. SERVPRO of Marietta West sees this type of damage on a weekly basis and has tons of experience helping business owners and property managers navigate the drying and restoring of their workplace. Call in the professionals and leave it to us. We can be on site within an hour of notification in most cases with all the equipment and personnel needed to properly dry and document your water loss.

No amount of money has ever bought back a single second of time. Time is the one of those commodities that we can’t get more of. To a business time means money, and if your business is unable to operate due to water damage, fire damage or mold issues, it means you're losing money. Call SERVPRO of Marietta West so we can help get your employees back to work and keep the wheels of progress turning.

SERVPRO of Marietta West specializes in commercial losses. It doesn’t matter what size disaster, large or small. SERVPRO of Marietta West is always on call 24/7 and ready to respond, even during major holidays. Check out some of the commercial services we have to offer:

In need of restoration or mitigation services? Just give us a call (770) 428-5467

Here are a few types of commercial clients and scenarios we’ve handled in the past:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

SERVPRO of Marietta West has service our community for over 17 years and is locally owned and operated. We have helped countless businesses get back up and running after suffering a water, fire, or mold loss. Our goal is to both restore and mitigate your business’s losses and get you back in business as fast as possible.

Top 5 Causes of Water Damage In Fair Oaks GA

6/10/2019 (Permalink)

Kitchen sinks are notorious for causing water damage. Call SERVPRO of Marietta West for a moisture check on your home or business.

With over 30 years of providing the best in water restoration and mitigation services under our belt, SERVPRO of Marietta West has seen just about everything when it comes to water damage. No two restoration jobs are exactly the same but some are more common than others. We have put together a list of the top 5 causes for water damages in the Marietta and Smyrna area. By knowing the most common causes of water damage, you will know where your home’s weaknesses might be and possibly prevent a costly water loss.

  1. Toilet Related Water Damage - The two most common types of toilet related issues we encounter are toilet supply line leaks and toilet overflows or backups.
    • Toilet Supply Line - This type of leak is probably the most common causes of toilet related water damage and in most cases would be considered a Class 1 Water Damage.
    • Toilet Overflows & Backups - These type of water damages act exactly as they sound, resulting often times with highly contaminated water or sewage being expelled from the toilet. Due to the nature of these types of water damage they would be categorized as a Class 3 Water Damage.
  2. Air Conditioner - Air conditioner coils have a tendency buildup condensation and drip. The condensed moisture should be discharged safely outside of the home or into a drain leading to the sewer. The harder the air conditioning unit works the more water it tends to have to discharge. Sometimes this water overflows from the air conditioner condensation drip pan causing damages that can vary quite considerably.   
  3. Hot Water Heater - As water heaters age, they will quite often times develop sediment in the tank. This sediment can cause the water heater to fail by blocking drain lines, hoses, and other components. These types of failures often times result in water leaking from the unit and causing untold amounts of damage.
  4. Appliances - This category would include appliances commonly found in the kitchen or washroom like refrigerators, ice makers, dishwashers, and washing machines.
  5. Leaking Pipe - Causes of pipe leaks are just about numerous as pine trees on Kennesaw Mountain but the most common types of issues we see are maintenance related and pipe bursts during extremely cold weather.  

If you or someone you know experiences a water loss, call SERVPRO of Marietta West!

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Flooded Basement in Marietta GA

6/7/2019 (Permalink)

Flooded Basement in Marietta GA

We recently received a call around 6:45 pm on a weekday night from a customer with about five inches of standing water in their basement. The homeowner had returned home from vacation to discover that there was no hot water available in the home. They then noticed a musty smell coming from the basement. Water was discovered coming from an older water heater that had sprung a leak. The water heater had burst, and water engulfed the basement including the finished bonus living space and theater room. Luckily, this homeowner called SERVPRO of Marietta West, so help was only moments away!

As soon as our claims specialist finished taking down the customer’s information, they immediately dispatched our emergency mitigation crew to the customer’s home. Within the hour, our crew was on site and ready to jump into action. Our team of highly trained technicians were ready to get to work by taking the following steps:

Identifying the Source of Water – Check for the source of water or moisture in your home. The source must be stopped before any restoration or drying can be successful.

Identify Type of Water – Identifying the category and classification of water will ensure we restore your property to industry standards. The level of contamination of the water will affect the specific drying plan we use.

Survey Extent of Damage and Inspect the Premises – To ensure proper and complete restoration, inspecting and testing the damaged area will help determine the extent of damage and how far the moisture has traveled. In addition, we will inspect for safety concerns such as testing for lead or asbestos containing materials.

Identify Signs of Visible Mold Growth – If extensive mold is found we will advise the decision maker and prepare a scope of work to remediate the mold. You can find more about our mold remediation services here:

Content Manipulation and Protection – Move any furniture and contents and/or block items to help prevent rust or furniture stains on wet carpet. Any contents that remain in the affected area will be protected from dust and debris.

Emergency Water Extraction – Using our purpose-built extraction equipment, we will remove as much excess water as possible from affected areas.

Treatments – Our process utilizes SERVPRO’s advanced cleaning agents such as; deodorizing treatments and EPA-registered anti-microbial to disinfect and prevent mold growth.

Floor and Wall Inspection – We will determine the extent of water has permeated affected materials like flooring, subfloors and walls to see if they can be dried and saved or if they need to be removed.

Disposal – Remove and dispose of damaged materials with approval from the customer and adjuster if needed.

Placing Equipment – Drying equipment removes moisture and brings the relative humidity level back to normal. We monitor moisture affected materials until the materials meet drying goals.

Measure Temperature/Humidity for Drying Analysis – Technicians will monitor the temperature and humidity levels in the home or business to make sure conditions are conducive for drying.

Visit Recap – Before leaving the customers home the technician will check in with the homeowner to give them an update on the progress made during their visit. Our project coordinator will reach out to schedule your monitoring visits to complete the drying process.

 Call SERVPRO of Marietta West (770) 428-5467 if you want your home’s restoration done right the first time!

Commonly Found Types of Biohazard Cleanup Jobs

5/29/2019 (Permalink)

If you or someone you know is in need of biohazard services give SERVPRO of Marietta West a call (770) 428-5467

Biohazard cleanup refers to the process of cleaning an area that contains biological substances that pose a health risk to living organisms. This poses an additional level of difficulty to your average cleanup job. Due to the presence of biohazardous materials, the people cleaning up the effected area must use the upmost care in cleaning up biohazardous materials, disposing of or storing biohazardous items, and protecting themselves from the pathogens and hazardous microorganisms. This blog was written to outline some of the different types and classes of biohazards that SERVPRO of Marietta West encounters every day.

SERVPRO of Marietta West provides 24/7 biohazard emergency services for both residential and commercial clients. Give us a call at(770) 428-5467

Let’s take a look at the four different levels of biohazardous materials/conditions called “Biosafety Levels” (BSL), as outlined by the Center for Disease Control. Each level is assigned a numerical value on a scale of one to four. Level one (BSL-1) would be considered the “lowest” level on the scale, with level four (BSL-4) being the “highest” level. 

Here is a little bit more information on each level:

Biohazard Level 1 (BSL-1)

Includes low level bacteria and viruses not commonly known to cause disease in healthy adults and presents a minimal potential hazard during interaction or exposure (E. coli, chicken pox, bacillus subtilis). Trained professionals can typically complete this type of clean up by limiting travel into contaminated areas and will protect themselves by wearing standard Personal Protective Equipment (PPE) during the cleanup process. PPE would include but would not be limited to items such as; protective boots, gloves, coveralls, and face/eye protection. All hazardous materials must be cleaned, treated, decontaminated or disposed of according to state and federal laws.

Biohazard Level 2 (BSL-2)

Includes moderately to severe hazardous microbes and conditions that can be spread or transmitted through direct contact with contaminated or infectious materials (HIV, salmonella, hepatitis B). Trained professionals would most likely set containment or quarantine all affected areas/materials to prevent transmission of microbes and pathogens during the cleanup process. Technicians would be required to use PPE equipment as outlined in BSL-1 with the addition of a respirator. All hazardous materials and items in contact with hazardous materials, must be cleaned, treated, decontaminated or disposed of according to state and federal laws.

Biohazard Level 3 (BSL-3):

Includes indigenous or exotic microbes that can cause lethal diseases (anthrax, SARS virus, tuberculosis, & typhus) and can be spread via air flow or inhalation. Not unlike the previous biohazard levels (BSL-1 & BSL-2), technicians are required to wear the for mentioned PPE and are required to wear air-purifying respirators (APRs) or supplied-air respirators (SARs). All affected areas will have to be quarantined and air flow into and out of the areas will have to halted or filtered using approved methods.  All hazardous materials must be cleaned, treated, decontaminated or disposed of according to state and federal laws.

Biohazard Level 4 (BSL-4):

Includes the most hazardous pathogens that poses the greatest level risk of any biohazard level (Ebola & smallpox). Very few labs in the world are prepared, or even equipped, to handle this type of biohazard due to the nature of the microbes found in this classification and the risk associated with contamination. Typically a government agency like the CDC must be contacted to handle this type of containment and cleanup, as it would be performed by specialized biohazard teams. All hazardous materials must be cleaned, treated, decontaminated or disposed of according to state and federal laws.

When it comes to biohazard cleanup the safest and often times the best choice is to leave it up to the professionals. SERVPRO of Marietta West has provided the best in biohazard cleanup services for over a decade and is a preferred service provider for most major insurance companies. This is in large part due to the way we treat our customers and the high level of service we provide. SERVPRO of Marietta West is ALWAYS AVAILABLE! 

Have more questions about hazardous waste? Our friends over at the EPA can help with more information.

Sources:

https://www.aftermath.com/content/biohazard-examples/

http://internal.clarkson.edu/dehs/biosafety%20info/BLS1_Safety_Summary_Sheet.pdf

https://www.epa.gov/hw/learn-basics-hazardous-waste

Commercial Emergency Ready Plan - Free, Quick, & Easy!

5/24/2019 (Permalink)

Call SERVPRO of Marietta West to schedule your free Emergency READY Plan today!

So, nobody likes thinking about "what if something goes wrong?", but as a business owner or facility manager it is your job to be ready when things do go wrong. Often times you are face with difficult situations & hard questions like:

  • Who do we call if the sprinkler system goes off?
  • The bathroom toilets are backed-up and spilling sewage onto the floor and carpet
  • Refrigeration unit lost power and flooded the warehouse or kitchen
  • Storm waters have engulfed our office space
  • Neighbor's pipe busted and water is coming through your celling

You can better prepare yourself and your business by having an Emergency READY Program (ERP) in place prior to when disaster strikes. Putting a plan in place doesn’t have to cost you a dime, and you can get started today in just 5 easy steps! Let SERVPRO of Marietta West help you better prepare for disaster. Once you have an ERP set up, getting help to cleaning up and restoring your property is just a few clicks away.

5 Easy Steps to Commercial Emergency READY Plan

STEP 1: Go to SERVPRO.com/ready to register for your free account using your email address as your username and enter a secure safe password.

STEP 2: Select SERVPRO of Marietta West as your preferred SERVPRO franchises. This way, in the event your business experiences water, fire, mold, or just about any other type of damage, SERVPRO of Marietta West is only a few clicks away.

STEP 3: Begin creating an ERP for your building or other properties you manage.

STEP 4: Download the SERVPRO Ready Plan Application on your iPhone, table, Android or Blackberry device from the respective App Store.

STEP 5: Launch the Ready Plan App and sign in using the same username and password from STEP 1.

You will be able to access and manage all the information in your ERP direct from your computer, tablet, or even your smartphone. Most importantly having the ERP in place before disaster strikes will save your business substantial amounts of time and money. 

The key to recovering after disaster strikes is having a plan ahead of time to deal with any size disaster. SERVPRO of Marietta West's Emergency READY Program is the best way you can protect your business from down time!

Don't wait until it’s too late! Sign-up for a free ERP today!

Become Part of The SERVPRO Team!

5/24/2019 (Permalink)

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated, truly enjoys providing superior service, loves taking ownership and have superb interpersonal skills, then you’ll thrive in this work environment. As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

The Administrative Assistant will be responsible for answering phones, providing customer service, and coordinating/scheduling jobs. Responsibilities will also include documenting job files, entering estimates, submitting insurance claims.

Position requirements:

  • Hours are 40 hours/week Mon- Fri (flexible to work overtime/on-call when required)
  • Experience with data entry: 1 year (preferred)
  • Customer Service: 1 year (preferred)
  • Administrative Assistant: 1 year (preferred)
  • Driver's License (preferred)

Primary Role: Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties such as drafting correspondence, filing and creating reports.

Results Expected: All administrative work is processed and documented accurately and timely. Customers, COIs (Center of Influence), Production Team, Marketing Reps/ Estimators and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed as assigned.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.

You can apply for this position by clicking on the following link to our Facebook Job Listings!

Emergency Roof Tarping and Board-up in Kennesaw Georgia

5/24/2019 (Permalink)

If your roof looks like this, give SERVPRO of Marietta West a Call (770)428-5467!

Emergency Roof Tarping and Board-up in Kennesaw Georgia

There’s not much worst then a tree branch falling on your roof, except maybe having the tree branch fall in the middle of the night during a rainstorm and trying to deal with it by yourself. Don’t go it alone! Call your neighborhood restoration specialist at SERVPRO of Marietta West. We hope this type of event never happens to your home, but if it does know SERVPRO of Marietta West can help!  We have provided homeowners with roof tarping and board-up services at all hours of the day and night.

It is very important to secure your property after a storm causes damage to your home, particularly your roof. You should have the building’s structure inspected for safety and secure the property to ensure that no further damage will happen to your property. Leaving a hole in the roof means that rain and the elements could further damage your home and its contents.

Dangers of tarping your own roof!

Fall Hazards – Damaged roofs can have structural faults or weak points due to the damage to the roof. The roof should be inspected by trained professionals for strength and structural integrity before performing repairs on it. Climbing and walking on rooftops can incredibly dangerous. Preforming work without the proper safety equipment is at best foolish and could be against the law!

Electrical Shock – Many homes and buildings have all kinds of overhead powerlines and electrical wires running to or through the roof. Combining water and electricity is never a good idea and once a roofs structure has been compromised the chances for electrocution multiply. All power lines should be treated as “live” and trained professionals should be the only people allowed to touch or even work in close proximity to them.

Inclement Weather – Chances are the reason your roof has been damaged is due to a weather-related event. From hail and high winds, to trees or other structures damaging your rooftop. Mother nature can really cause some damage! Sometimes it can be hard to tell if mother nature is done dealing damage or if she is just taking a break and has more harsh weather to dish out. Don’t be fooled into climbing up on your roof only to get caught in a thunderstorm or tornado. Wait for all storm advisories to be lifted prior to inspecting, tarping, or repairing damages.

*There are many risks involved with climbing on the roof of any structure and SERVPRO of Marietta West advised you keep your feet firmly planted on the ground. Call the professionals when it comes to inspecting, tarping, and repairing your home or business’s roof. For more information about roof tarping visit our friends over at www.osha.com.

SERVPRO of Marietta West offers emergency board-up services just for this type of event. When your homes roof suffers damage in the middle of the night, call SERVPRO of Marietta West. We will come straight over, and get the roof boarded up and covered-up to protect your home from further damage. 

Three Easy Steps to Remember When Your Toilet Backs-up or Overflows

5/20/2019 (Permalink)

When thing seem out of control and you need a helping hand, give SERVPRO of Marietta West! We'll bring back order and your peace of mind!

When disaster strikes, sometimes it hard to know what the first step toward getting things back to normal is. The trained professionals at SERVPRO of Marietta West can make it “Like it never even happened”. If you or someone you know has recently experienced a water damage or a sewage backup, call SERVPRO of Marietta West. We’ve provided fast and reliable service to the Great Atlanta Area for over 30 years and are open 24 hours a day 7 days a week 365 days year, including all major holidays. No matter the time of night…No matter the size of the job…SERVPRO of Marietta West is ready for any disaster!

  1. Protect yourself from potentially harmful sewage – Turn off circuit breakers for wet areas of the structure once access to power distribution panel is safe from electrical shock. Do not enter areas that have sagging or falling ceilings. Technicians wear protective boots, gloves, Tyvek suits, and even respirators to protect themselves during a toilet backup. Not only does this prevent our techs from being harmed during the cleanup process, but it also helps prevent transferring contaminates to non-affected areas.
  2. Stop the source of water – In some toilet overflow cases this is simple as shutting off the water supply line to your commode. Most supply lines can be found at the base of your toilet and are very easily shut off by turning the knob connected to the water shut-off valve. The water can also be turned off at the water main. This method can be particularly helpful if you don’t know exactly where the water leak is coming from. This technique turns the water off to the entire structure and can be problematic because the residents will be unable to use any water fixture in the home or business until the water main is turned back on.Sometimes the toilet backup is result of clogged drain lines or pipes and can be cleared using a toilet plunger. In the event the blockage cannot be cleared with a household plunger, we strongly recommend you contact a trusted water restoration service provider like SERVPRO. Difficult obstructions may have to be cleared by trained professional using specialized equipment like a “drain snake”.
  1. CALL SERVPRO! SERVPRO can be on site within an hour in most cases. Until help arrives you can help prevent further damage. Removing water as soon as safely possible by using traditional methods like blotting with towels or mop and bucket. Take special care around color sensitive textiles like clothing, carpets, rugs, furniture and upholstery. Move sensitive valuables such as artwork, electronics, and documents to a suitable dry place while taking care not to spread sewage to unaffected areas. Use anti-microbial cleaning agents during the cleanup process to help prevent future mold growth.

Don’t go it alone…Call in the professionals from SERVPRO of Marietta West. Our trained mitigation crews have the experience and know-how to fix any size disaster. Don’t take our word for it though, check out what our satisfied customers have to say!

Emergency Water Damage Tips

4/30/2019 (Permalink)

SERVPRO of Marietta West's emergency water restoration and drying services are available 24/7! We are your trusted local restoration company, and have provided the highest quality services available to both residential and commercial properties for over 13 years. No matter the size of the job, choosing SERVPRO of Marietta West is the first step in the right direction, towards recovery.

Here are some SERVPRO approved Do's and Don'ts when it comes to water damage:

  • Shut off the water source if possible or contact qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Don't enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Don't use your household vacuum cleaners to remove water, this could cause electrical shock or damage to the vacuum cleaner.
  • Don't turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

If you or someone you know has recently experienced a water loss please don't hesitate to contact us here or give us a call (770) 428-5467. We have live operators answering our phone 24 hours a day 7 days a week including all major holidays.

SERVPRO of Marietta West is ready to make it "Like it never even happened."

Storm Insurance Related Questions

4/1/2019 (Permalink)

SERVPRO of Marietta West 24/7 Emergency Storm Cleanup

SERVPRO of Marietta West field hundreds of emergency water restoration calls every year from often frantic customers dealing with their first storm related insurance claim. This can be a very trying and stressful time for even the coolest headed individuals. SERVPRO has your back and can make it “Like it never even happened.” With over 1600 franchises nation wide we have the national backing to handle any size disaster.

Some of the most common questions customers ask us about their home, condo or business water damage:

  • Is a water leak covered by home insurance?
  • Is a leaking toilet covered by insurance?
  • Is water damage from a leaking roof covered by insurance?

While we wish we could give a simple yes or no answer to these questions, there are way too many variables to issue such an overly simplified blanket answer. If you have questions about your coverage, we encourage you to contact your insurance agent. Familiarize yourself with your policy and don’t be afraid to ask your agent questions about coverage. Knowing what kind of coverage, you have will prevent you from being ill prepared when disasters happens.

SERVPRO of Marietta West prides itself on not only restoring our customers property, but also our customers peace of mind. Customers tend to have questions flying through their head causing all sorts of anxiety and stress. Having a company that you can turn to, to answer your questions and provide 24/7 service is essential.

Types of water damage that depending on coverage, may or may not be covered by your insurance policy:

  • Sudden or Accidental Discharge - A window is broken allowing rain water to damage the interior of a structure.
  • Sewer Backup or Water Backup - The sewer system is clogged causing sewage to flow backwards into a home or business.
  • Overflow - A water shut off valve or drain fails causing water to flood a kitchen or bathroom.
  • Flood - During inclement weather water levels rise such that water ingulfs street, home & business.
  • Insurance Covered Storm Related Water Damage - This would be determined on a case by case basis and depend on the insured’s coverage

SERVPRO of Marietta West is a leader in the water restoration industry and is a preferred service provider for most major insurance providers. This means that SERVPRO has pre-negotiated pricing, rates and terms of service with your insurance provider on a national level. Providing both cost savings for insurance companies and their customers. It also means that you will receive the same high level of service from highly trained restoration professional no matter where you live!

Give SERVPRO of Marietta West a call today!(770) 428-5467

Listen To Flood Warnings

3/20/2019 (Permalink)

SERVPRO of Marietta West is here to make it "Like it never even happened"

If you've experienced flood damage call SERVPRO of Marietta West (770) 428-5467. We offer 24/7 emergency service!

Flooding is a temporary overflow of water onto an area that normally is dry. Injury or death can result from failing to evacuate flooded areas, going into flood waters, or staying in flooded areas after water passes. As far as natural disasters go, floods are the most common natural disaster.

  • Floods result from rain, snow, storms, or even overflows of dams and other water systems.
  • Flash floods can develop quickly or slowly and can come with no warning.
  • Floods can damage buildings, create mudslides/landslides, and cause substantial disruption of transportation/resources

If you are under a flood warning, seek safe shelter immediately!

  • Do not walk, swim, or drive through flood waters. Turn Around, Don’t Drown! (Just six inches of moving water can knock you down, and one foot of moving water can sweep your vehicle away.)
  • Stay off of bridges over fast-moving water.
  • Determine how best to protect yourself based on the type of flooding.

  • Evacuate if told to do so.

  • Move to higher ground or a higher floor.

Are you one of our many satisfied customers? Click Here to let us know how we did!

For more information about floods and similar articles check out our friend over at www.ready.gov

Why SERVPRO of Marietta West?

3/19/2019 (Permalink)

SERVPRO of Marietta West is here 24/7. Give us a call (770)428-5467!

The People, Experience, Training and Equipment to make it "Like it never even happened."

The People - With over 10,000 quality teammates nationwide, SERVPRO Franchise Professionals are available 24 hours a day, 365 days a year.

The Experience - SERVPRO is a Franchise System with over 40 years of leadership in fire and water cleanup and restoration. Our track record of results has earned us the trust of the insurance industry, countless homeowners, commercial property managers and in one unforgettable instance, even the Pentagon. 

The Training - Franchise Professionals undergo extensive fire restoration training an d certification SERVPRO Industries, Inc. offers an IICRC-approved school to help ensure our training meets and exceeds accepted industry standards.

The Equipment - With over 5,000,000 square feet of building space, housing over 140,000 pieces of cleaning and restoration equipment, SERVPRO Franchise Professionals have the resources to help you take back control of your life.

The SERVPRO SYSTEM saves money and lowers recovery cost!

Mitigation requires quick action. The faster SERVPRO of Marietta West arrives on-site to preform cleanup and restoration, the better the results - including lower claim costs.

  • Emergency Mitigation Services help minimize additional property damages.
  • Restoration versus replacement of contents saves heirlooms and money too.
  • Restorable contents will be cleaned and deodorized to preloss condition when possible.

Call SERVPRO of Marietta West at (770) 428-5467 for all of your restoration and mitigation needs!!!

How to Handle a Fire Loss in Kennesaw GA

3/5/2019 (Permalink)

Call SERVPRO of Marietta West for commercial or residential water and fire restoration and cleanup (770)428-5467!

Whether it’s a fire in a home or commercial fire damage, the loss can be equally devastating. Home fires may be caused by many unexpected things such as an electrical fault or other anomalies in your home electrical connections. Gas leaks and other fuel energy appliances may also cause a fire in a home. Likewise, fire could start in business settings from an electrical fault, heating materials, or machines such as generators.

What happens after a devastating commercial or residential fire?

Here are the few things to keep in mind should you ever experience a fire in home or business.


Call the Fire Department!

This many seem like common sense, but it merits repeating. If your home or business is on fire immediately get to a safe place and call the appropriate authorities. In most cases this would be your local fire department. Here is a link to Cobb County’s Fire Department -www.cobbcounty.org/public-safety/fire- where you can more information of Kennesaw, Marietta, and Smyrna fire safety.

 Do Not Rush Into the Building

Sometimes the fire may die down, and you think that the inferno is over, but it could flare back up without much notice. Whenever there is a fire in home or business, don't rush in side the premise. Hold back until the fire department or other fire professional indicates that is safe to renter the structure. It may be difficult to resist the urge to rush in to check on your valuables and important documents/credentials, but for safety purposes please only return to the building once it has been deemed safe to do so. Rushing into a building with smoke or even just poor air quality can suffocate you.


Secure Your Property & Contact Insurance Company

An important step on the way to recovery is securing your property (once it has been deemed safe to reenter the building by the fire department or other fire professionals). Some property may be salvageable and needs to be protected from further damage. Protecting the structure from the elements prevents most types of secondary damage and can reduce overall restoration costs. Securing the property also can prevent losses from looting and gives the property owner back a sense of control over his or her property.

This can also help you with the insurance company, as it will help with any forensic examination the adjustor or fire investigator may need to determine the cause of the fire and subsequent compensation. As soon as you have secured the site be sure to contact the fire department for a copy of the fire report.The fire report specifies all the necessary information about the fire including the time, casualties if any, date and the extent of fire damage.

Fire Cleanup Process After Fire Damage

You may want to contact a fire damage restoration company to help cleanup your home or business, especially in the event of excessive smoke damage or soot damage. Generally speaking, it is not advisable to assume you can handle the entire fire cleanup by yourself. Fire loss comes with severe smoke damage and excess soot damage. Restoring the air quality and cleaning the HVAC system for an entire building is an arduous task thus you may need a helping hand to do so. If the damage is quite small, you might be able to restore it by yourself by mixing trisodium phosphate and water to clean up some types of smoke damage. You can use a vacuum to further clean and to pull soot away from the surface by yourself. This may enhance the air quality in your building.

SERVPRO of Marietta West’s fire damage restoration experts can help you clean the soot damage quickly and with a whole lot less effort on your part. Smoke may corrode your walls and other non-damaged valuables since most smoke residue is acidic. Soot damage can also block your ventilation system resulting in poor air quality in your home or business.


It is important to start cleanup as soon as possible to regain normalcy and a sense of control. Cleaning up even a small portion of your home or apartment and even a commercial fire loss, can be very empowering and can boost your weary soul by giving you a great sense of accomplishment.

Visit www.SERVPROmariettawest.com for more information on fire damage or give us a call at - (770) 428-5467 -

Locally Owned Company with National Resources

SERVPRO of Marietta West is locally owned and operated, so we are part of this community too. When you have a smoke or fire damage emergency, we’re already nearby and ready to help. We take pride in being a part of the Marietta community and want to do our part in making it the best it can be.

We are proud to serve our local communities:

Floods Can Happen Anywhere

2/18/2019 (Permalink)

Call the clean up team that is faster to any size disaster! - SERVPRO of Marietta West (770428-5467

According to the National Weather Service (NOAA), "Approximately seventy-five percent of all Presidential disaster declarations are associated with flooding." NOAA list the most common flood hazards in the United States as:

  • Flash Flooding
  • River Flooding
  • Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems
  • Burn Scars/Debris Flows (caused by wildfires)
  • Ice/Debris Jams
  • Snow melt
  • Dry Wash (caused by heavy rainfall in dry areas)
  • Dam Breaks/Levee Failure

Just because you haven't experienced a flood doesn't mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the U.S., and commercial flood claims average more than $75,000 (NFIP).

When catastrophic water damage happens to you, SERVPRO of Marietta West can help. We can help you prepare ahead of time with an Emergency Ready Profile(ERP), or respond to any size disaster to begin cleanup and restoration to get you back in business as soon as possible.

SERVPRO of Marietta West professionals are ready to help make it "Like it never even happened."

Seven Ways To Be Better Prepared

2/7/2019 (Permalink)

SERVPRO of Marietta West wants you to be prepared!

If a disaster strikes, will you be ready?

In recent years, many different types of disasters have affected the United States. Flooding, tornadoes, hurricanes, wildfires and blizzards are natural disasters that can threaten your home, business and community. SERVPRO of Marietta West wants you and your customers to be aware of the steps to take to help prepare for Mother Nature’s worst.

It is important to prepare before a disaster occurs. Consider the following steps to help you better prepare for an emergency:

  • Sign up for local alerts and warnings, download apps, and/or check access for wireless emergency alerts.
  • Develop and test emergency communication plans.
  • Assemble update emergency supplies.
  • Learn about local hazards and conduct a drill to practice emergency response actions.
  • Participate in a preparedness discussion, training, or class.
  • Collect and safeguard critical documents.
  • Plan with neighbors to help each other and share resources.

You can reach SERVPRO of Marietta West at (770) 428-5467

Valentine's Date Night Package Contest

2/6/2019 (Permalink)

How many candy hearts can you count?

Are you one of our local insurance agent?

Do you work at one of our local insurance office?

Could you use a night out with your special someone?

Then all you have to do is answer one more question correctly...How many hearts are in the jar?

The rules are pretty simple...Like SERVPRO of Marietta West's Facebook page and comment on the linked contest post with how many candy hearts you think are in the jar. Who ever guess the number or comes the closest will win SERVPRO of Marietta West's Valentine's Date Night Package.

We will announce the winner via Facebook, February 13th. SERVPRO of Marietta West would like to wish everyone the best of luck and a happy Valentines Day!

2019 Resolution | Plan Ahead

1/24/2019 (Permalink)

With each new year, many people resolve to better themselves or some part of their life. This year, make a resolution to be READY. No one ever plans on a disaster, but you can prepare for it. The SERVPRO Emergency READY Profile (ERP) will help ensure you are "Ready for whatever happens" in 2019.

In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations and priority areas. The ERP also establishes SERVPRO of Marietta West as your disaster mitigation and restoration provider, giving you access to over 50 years experience and a system more than 1,700 franchises strong. The ERP is a no-cost assessment; all it requires is a little time , making it a great value that could save you time and money in the future. By downloading the free SERVPRO READY App, this information is stored electronically and can be accessed using your mobile device putting help at your fingertips.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in wait until disaster strikes. Resolve to be READY. Call SERVPRO of Marietta West to establish your Emergency READY Profile, and be "Ready for whatever happens" in 2019.

Advantages of the SERVPRO Emergency READY Profile

  • A no-cost assessment of your facility.
  • A concise profile document containing only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes SERVPRO of Marietta West as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Call SERVPRO of Marietta West (770) 428-5467 for a Free Emergency READY Profile assessment!

Six Tips on Protecting Your Kennesaw, GA Home or Business From Winter Weather

11/29/2018 (Permalink)

"If you will be going away during cold weather, leave the heat on in your home, set to a tempertature no lower than 55°F," says redcross.org

Winter has just begun...Are you prepared for the coming cold Kennesaw, Georgia weather? 

Cold weather can have a massive impact on your home or business when you are not ready for it. SERVPRO of Marietta West wants you and your property to be prepared for winter in North Georgia. From freezing temperatures with damaging winds, to heavy rain or frozen sleet and snow, all can cause serious and expensive property damage. While you cannot control the weather, you can make efforts to be prepared, which can help take the sting out of winter weather.

To help avoid costly damages due to winter weather conditions, consider taking the following precautions to protect your Kennesaw home or business before colder weather hits.

  1. Check your business or property for downed tree limbs and branches. Wind, heavy rain, ice, and snow can cause branches to fall. This could cause damage to the property and potentially cause personal injuries.
  2. Roofs, water pipes, and gutters should all be inspected to help ensure they are in proper order. Gutter downspouts should be directed away from your building. Clear gutters of debris that may have gathered during the fall. Leaves and other obstructions can cause a damming effect if left to build up. This can lead to roof damage and/or allow water to get into the interior of the structure.
  3. Inspect property, especially walkways and parking lots, for proper drainage to alleviate a potential flood hazard.
  4. Inspect all hand rails, stairwells, and entryways to address and correct potential slippery or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present.
  5. Protect water pipes from freezing by simply allowing water to drip when temperatures dip below freezing. If pipes are under a cabinet, leave cabinet doors open, allowing warm air to circulate around the pipes. If the building has out door faucets, consider shutting water off at the main valve in the basement or crawlspace. Once the valve is off, open the outdoor faucet to ensure it drains, preventing any remaining water from freezing in the pipe.
  6. Have SERVPRO of Marietta West complete an Emergency READY Profile (ERP) for your business. The ERP is a no-cost assessment of your facility and provides you with a plan to get back in business faster following a disaster. 

When winter strikes, call SERVPRO of Marietta West to strike back!

As a locally owned and operated business, SERVPRO of Marietta West is close by and ready to respond to storm and disaster events. We are proud to be an active member of the Marietta community and want to do our part to make our community the best it can be. 

We are proud to serve our local communities:

Smoke & Soot Cleanup in Marietta GA

10/22/2018 (Permalink)

You can see here where soot and smoke has damaged this homes walls and contents.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke & Soot Facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are mainly two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Marietta West will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire 

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Marietta West is strategically located to respond quickly to your smoke or fire damage event. When a major fire or disaster event occurs, we can call upon our national network of 1,700 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities:

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (770) 428-5467

24/7 Water Damage Removal & Restoration in Marietta GA

10/22/2018 (Permalink)

SERVPRO of Marietta West is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help Call Today - (770) 428-5467

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Marietta West has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect After a Water Loss:

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

Your name and contact information?

Your insurance information (if applicable)?

The street address of the water-damaged home or business?

When did the flooding or water damage occur?

What caused the water damage?

Is there electricity available on-site?

About SERVPRO of Marietta West

SERVPRO of Marietta West specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Certifications

  • IICRC Certified Firm
  • ECTP - Employee Certification Training Program
  • WRT - Water Damage Restoration Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • ASD - Applied Structural Drying Technician

Get to know SERVPRO of Marietta West

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Marietta West is strategically located to respond quickly to your water or flood damage event. When a major flooding event occurs, we can call upon our national network of 1,700 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities:

What You Need To Know About Water Damage Restoration

10/17/2018 (Permalink)

From a broken pipe to inclement weather, standing water in a home or standing water in a business can cause mayhem on possessions and the property. It is hard to be prepared with full mitigation plans, but it is very important to react as fast as possible and expect to need water damage restoration. To minimize the harm done to the home, water cleanup and water damage restoration must happen quickly. When an emergency flooding happens, it is best to seek expert help and to do so as quickly as possible. Experts will arrive with high-tech, powerful equipment that will extract the water and minimize flood damage.

In the event of a home or commercial water loss please contact SERVPRO of Marietta West – (770) 428-5467 - or you can visit www.SERVPROmariettawest.com for more information on water damage.



It is best to seek out certified experts who are trained extensively to deal with flooding emergencies whether the water is in the home or if the water is in a business. They can also advise homeowners on how to handle mitigation of water damage while the tenants or owners wait for them to arrive. Below is a list that can help reduce flood damage and help manage fallout mitigation.

  • If possible, immediately stop the water at its source to reduce the water in the home or the water in the business and speed up water cleanup.
  • If it is safe to do so turn off all electricity and move all smaller electric device. 
  • Pin up any furniture skirts, drapes, or tapestries that hang low or have contact with the floor to avoid water damage to the fabric.
  • Wash your hands after moving damaged belongings.
  • As much as possible, avoid walking on carpet.
  • Remove all moisture-sensitive, fragile belongings, anything of high-value, as well as items that could cause stains.
  • Move any furnishings that can be moved from the carpeted area of the home or place aluminum foil underneath furniture legs. This should help mitigation of the risk of long-lasting rust caused by flood damage.
  • Plan for a water damage restoration team to move furniture to already drying areas.
  • Avoid any/all possibility of electric shock to any living persons and pets. Do not use any electric devices until the emergency flood removal crew tells you it is okay. Do not use a shop or home vacuum to attempt water removal on from the property without cleanup experts onsite.
  • Do not turn on the heating, air conditioning, or fans in an attempt to speed the drying and cleanup process. Air movement may spread contamination if the flooding is at all sewage-related.

Powerful extraction and air movement gear is then brought into the home by expert cleanup crews to remove any presence of freestanding water. Water is then thoroughly removed from upholstery, carpet, and carpet padding. Then the drying by air movement with professional fans begins.

If flooding is particularly bad, carpet and carpet padding may be moved temporarily to assist with drying.

Water in a home can be an extremely expensive emergency if there is extensive flood damage. Water damage can be even more costly if there is water in a business that carries a large inventory. In order to prevent flood damage and water damage, it is important to contact professional cleanup crews that can speed up the drying process with water cleanup and air movement as soon as possible. The sooner water cleanup is completed water damage restoration can begin.

Repairing Your Kennesaw Property After A Fire Fire Damage

10/17/2018 (Permalink)

In the event of a home fire get to safety immediately and call 911 - Then call SERVPRO of Marietta West

Has your home recently been damaged by fire? If so, you’re probably eager to get started cleaning up and restoring your home and belongings. Most people who suffer fire damage want their lives and their homes to return to normal as soon as possible. But many don’t know the costs. According to HomeAdvisor, the average cost to repair smoke and fire damage in the metro Atlanta area is $6250.

Fire damage can make areas of your home unusable until the fire damage has been repaired. More extensive fire damage may make your entire home unsafe and you may have to live in temporary housing or with relatives until cleanup and repair work is completed.  No matter how minor or significant the fire damage restoration work is, you want to know how long it will take. The timeline depends on the restorative process and whether you take the opportunity to do remodeling at the same time.

  • Starting Fire Damage Repair Work 

It can be difficult to determine how and where to get started with fire damage repair work. The first step in the repair process is to remove water from the home if firefighters used water during the extinguishing process. Water extraction can be completed by the professionals from SERVPRO of Marietta West quickly and properly. We arrive in our green vehicles stocked with equipment and supplies to tackle any cleaning and restoration need you have. 

  • Other Things To Consider

SERVPRO of Marietta West can also suggest to you and your adjuster what items and materials are salvageable. Keep in mind that smoke damage can also be a problem.  Some items, such as carpeting and your HVAC system, may need to be professionally cleaned to remove the smoke odor from your home. 

  • Get Professional Help

Repairing your home after you have suffered fire damage is not something that you want to attempt on your own. A fire damage restoration project requires a considerable amount of time and energy to complete. SERVPRO can help you restore your property in minimal time with minimal costs. Our IICRC certified cleanup and restoration technicians have the skills and assets to do a quality job. We are a locally owned and operated, water and fire damage restoration franchise. 

Call SERVPRO of Marietta West 24/7 - (770) 428-5467 -

Five Things To Know About Mold In Smyrna GA

10/17/2018 (Permalink)

Smyrna GA gets balmy sometimes during its beautiful warm weather seasons. It is also humid and wet at times. Unfortunately, these conditions tend to give rise to humidity and where there is humidity there is the risk of fungal growth. Homeowners in Smyrna need to be aware of the problem of mold damage, and the difficulties of keeping mold away. 
 
SERVPRO has much experience with mold damage in Smyrna GA. Our customers ask us many questions about mold, what it is, how it grows, and how best to prevent it from coming back. Here are five facts about mold damage that we would like to share with you. 
 
1. Mold can grow almost anywhere if it has enough moisture and food. Moisture is key to fungal growth, so anywhere that is humid is a prime location for the spores to settle and grow. Mold also needs a food source – most organic materials work. 
 
2. Mold is around us all the time. It is not a very pleasant thought, but in fact, invisible mold spores are present in almost all of nature. The spores settle anywhere that has good growing conditions and set to work growing a new colony. 
 
3. There is no such thing as mold eradication. Customers often ask us if it is possible to eradicate mold. The answer is no; it is not feasible to remove fungus altogether because it is omnipresent. However, it is possible to discourage regrowth by removing water sources. 
 
4. The visible part of the mold that you see with your naked eye is called the mycelium and is made up of many tiny thread-like cells called hyphae. The hyphae release spores which travel to other locations within your home and set up new colonies. 
 
5. You can do a lot to discourage mold growth by keeping your home dry and well ventilated and fixing any leaks or damp patches as soon as you find them. 
 
SERVPRO’s IICRC-certified technicians are on hand for mold remediation in your home. We use a combination of scrubbing, wiping, and HEPA vacuuming to remove visible fungus. We also have negative air machines and dehumidifiers on hand to remove contaminated air and lower humidity. 

Call SERVPRO of Marietta West for All of Your Mold Removal Needs! - (770) 428-5467 -

We are proud to serve our local communities:

 
For mold remediation in Kennesaw, Smyrna, Marietta, and surrounding Atlanta areas, call SERVPRO of Marietta West at (770) 428-5467 for assistance. 

For more information regarding Smyrna GA, click here

Mold Myth Basics

10/17/2018 (Permalink)

If you have more questions about mold damage or have mold damage, please don’t hesitate to call SERVPRO of Marietta West today - (770) 428-5467!

Its name evokes images of green rot. Mold is a menacing pollutant existing naturally in the environment. But it's the last thing you want growing in your home.

Like most people, you probably know that indoor mold ruins homes and threatens health. And you might agree that the first step to eliminating mold is locating its sources.

But do you know where to look for mold? Or even that using a popular disinfectant to clean it can do more harm than good? Chances are, you've been duped by these mold myths that should be laid to rest:

  • A Clean Home is Mold-Free.

A dirt-free home is no guarantee against mold infestation. Mold thrives in closets, dark corners, and drywall, a common construction material in homes today. Its microscopic spores sail through the air, so you can't see them or know where they land.

  • Your home has no moldy odors.

It's true that gasses produced by mold give off a musty odor. But it's false to assume that having no odor means your home isn't infested. Not all molds produce smells. And if mold is lurking in a basement, its smell doesn't enter the air you normally breathe. It's there, and you never knew it.

  • Your home's basement never floods.

Wet basements are a major source of mold. But they're just one of many in your home. Other mainsprings for mold are humidifiers, leaky pipes, dryers that vent indoors, bathrooms and cooking areas that aren't ventilated, even carpets in a basement.

  • Bleach can remove mold.

A powerful disinfectant, bleach wipes away mold on glass, metal, or plastic surfaces. But while its chlorine component doesn't penetrate to the sources of mold in drywall and wood, the water contained in bleach does. And--you guessed it--that water lingers beneath the surfaces, providing more than enough food for mold to grow.

Call SERVPRO of Marietta West for All of Your Mold Removal Needs! - (770) 428-5467 -

We are proud to serve our local communities:

SERVPRO of Marietta West Can Restore Documents Too!

10/17/2018 (Permalink)

In the aftermath of disaster, some of your most valued contents—documents, photographs, and books—could be lost forever. As a leader in the restoration industry, SERVPRO of Marietta West knows that timely mitigation is the key to recovering damaged possessions. With years of experience and state-of-the-art technology, SERVPRO’s restoration professionals will help you recover your paper goods before it is too late.

Our Document Restoration Facility:

  • Innovative: we use the latest vacuum freeze-drying method, as well as gamma irradiation technology for sterilizing
  • Secure: managed by HIPPA Master-certified technicians, under 24/7 surveillance
  • Digital: we use a computerized inventory system for digitizing your documents
  • Flexible capacity - we can accommodate large commercial losses or small residential jobs
  • Full Service: we offer a range of services including drying, cleaning/disinfecting, re-jacketing, digitizing, and deodorization

Our Technology

SERVPRO document restoration team uses innovate vacuum freeze-drying techniques; in fact, we use the same freeze-drying methods used by the Library of Congress to dry valuable historic documents and books. Our vacuum freeze-drying process is the only method approved by the National Archives and Records Administration (NARA)and the General Services Administration (GSA).

Types of content:

  • Paper Documents
  • Books and magazines
  • Manuscripts and Files
  • Photographs, Films, Negatives, and Microfiche
  • X-rays
  • Blueprints and Maps
  • Parchment

Document Cleaning and Disinfecting

In many water damage situations, like sewage or flood water, documents will be exposed to bacteria, viruses, pesticides, or other harmful chemicals. Our team uses a gamma irradiation process to safely and effectively sterilize your documents.

Digitizing Services

In the digital age, converting your paper files and photos to digital formats can have an invaluable impact on your business or home. With the help of SERVPRO’s restoration professionals to digitize your documents, you can save storage space and have access to your records at the touch of a button. And perhaps most important of all, you’ll have digital copies of your valuable documents that can’t be lost in a flood or fire.

Why Choose SERVPRO of Marietta West? 

SERVPRO of Marietta West will get the job done right. For document restoration backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards.

Call SERVPRO of Marietta West for All of Your Mold Removal Needs! - (770) 428-5467 -

We are proud to serve our local communities:

Call us today! - (770) 428-5467 -

10 Things You Should Know About Mold

10/10/2018 (Permalink)

SERVPRO of Marietta West and the fine people over at the United States Environmental Protection Agency (EPA) would anyone that encounters mold in there home or business to know the following 

  1. Exposure to mold can be contribute to negative health effects and should be avoided if at all possible.
  2. The way to control indoor mold is by managing the moisture level of the environment; eliminating all mold and mold spores in an indoor environment is impractical in most cases.
  3. If mold is a problem in your home or school, you must clean up the mold and eliminate sources of moisture.
  4. Fix any and all water leaks or water problems to inhibit mold growth.
  5. Reduce indoor humidity (to 30-60%) to decrease mold growth by:
    • Venting bathrooms, dryers and other moisture-generating sources to the outside
    • Using air conditioners and de-humidifiers
    • Increasing ventilation
    • Using exhaust fans whenever cooking, dishwashing and cleaning
  6. Clean and dry any damp or wet building materials and furnishings within 24-48 hours to prevent mold growth.
  7. Clean mold off hard surfaces with water and detergent, and dry completely. Absorbent materials such as ceiling tiles, that are moldy, may need to be replaced.
  8. Prevent condensation: Reduce the potential for condensation on cold surfaces (i.e., windows, piping, exterior walls, roof, or floors) by adding insulation.
  9. In areas where there is a perpetual moisture problem, do not install carpeting (i.e., by drinking fountains, by classroom sinks, or on concrete floors with leaks or frequent condensation).
  10. Molds can be found almost anywhere; they can grow on virtually any substance, providing moisture is present. There are molds that can grow on wood, paper, carpet, and foods.

Why Choose SERVPRO of Marietta West?

We’re Faster to Any Size Disaster

In as little as 48 hours, a minor mold issue can quickly spread through a home or business. Once you contact us, we’re dedicated to starting the remediation process quickly. This fast response lessens the mold damage, limits additional damage, and reduces the remediation cost.

Learn More

We’re Highly Trained Mold Remediation Specialists

We specialize in water and mold damage restoration, the cornerstone of our business. We have the training and expertise to safely handle any mold situation.

  • Applied Microbial Remediation Specialist
  • Water Damage Restoration Technician
  • Applied Structural Drying Technician

Learn More

We Use Advanced Mold Remediation Techniques and Equipment

We invest in the latest equipment and ongoing mold remediation training because it helps us restore your home or business quickly and effectively. We will isolate the affected area using physical barriers and a negative air pressure chamber.

Learn More

We Work Quickly to Get Your Marietta Business Back to Business As Usual

10/8/2018 (Permalink)

SERVPRO of Marietta West professionals are available 24/7 to help remediate any damage, regardless of the cause, scale of the loss, or the size of you

Time is crucial to saving your business when disaster strikes. Every hour spent on recovery is an hour lost of revenue and productivity. Our professionals are available 24/7 to help remeidate any damage, no matter the cause of the scale of the loss. SERVPRO of Marietta West professionals are experienced in limiting business interruption, working after hours and around the clock to isolate the damage and restore your space so that you can continue business as usual. 

Related Retail Services

Types of Facilities:

  • National Chain Stores
  • Supermarkets
  • Shopping Malls
  • Department Stores
  • Specialty Retailers

Have an emergency at your retail facility? – Call Us Now (770) 428-5467

We Can Restore Your Facility to Pre-Loss Conditions

Whether it's a supermarket or department store, and whether the cause is a fire or a burst pipe, our team will work quickly to assess your cleanup needs and isolate the damage. SERVPRO of Marietta West professionals are experienced in working with retailers to ensure that all surfaces, displays and merchandise are restored to preloss conditions so that you can re-open your doors as soon as possible.

Our Experience Includes:

  • Total Project Management
  • Inventory Control and Documentation
  • Facilities Cleaning and Restoration
  • Flooding and Water Damage Cleanup
  • Vandalism Cleanup
  • Air Ducts and HVAC Cleaning
  • Mold Removal
  • Odor Removal
  • Smoke and Soot Cleanup
  • Document and Records Recovery
  • Electronics/Equipment Restoration

Why Choose SERVPRO?

Faster to Any Size Disaster

Speed is key. With over 1,700 Franchises across the U.S. and Canada, you can expect emergency work to begin quickly because there's always a Franchise nearby. A fast response lessens the damage, limits further damage, and reduces cost.

Scalable Resources To Accommodate Any Size Project

As a national leader in the restoration industry, SERVPRO can scale the number of personnel, equipment, and project management team members to accommodate any size project. For major events and large scale losses, we can mobilize one of our elite Commercial Large Loss Teams.

Flexible Solutions To Allow Normal Operations

We understand that your retail facility needs to continue operating, even in the face of disaster. In many cases, SERVPRO can clean up in a way that the damaged space can be safely isolated from functional space so that normal operations can proceed around the cleanup.

Your Guests Are Your Top Priority - You Are Ours

10/8/2018 (Permalink)

Call SERVPRO of Marietta West - No matter the size of the disaster, we can make it "Like it never even happened."

When disaster strikes at a hospitality facility, the help of a specialized team is critical in assuring that normal operations resume as quickly and safely as possible. Whether the cause is a coat hanger on a sprinkler head, a fire, a traumatic event, or a natural disaster, our team will coordinate with your management and maintenance staff to prioritize spaces, isolate the damage, and restore the area to your complete satisfaction, while minimizing the inconvenience to you and your guests. 

Types of Facilities:

  • Hotels
  • Convention Centers
  • Resorts
  • Casinos
  • Entertainment Venues

Our professionals are available 24/7 to help remediate any damage, regardless of the cause, scale of the loss, or the size of your facility. 

Have an emergency at your hospitality facility? – Call Us Now (770) 428-5467

We Will Efficiently Prioritize Space When Restoring Your Hospitality Facility

From small entertainment venues to large convention centers and everything in between, we work quickly to assess your restoration needs and work with your staff to prioritize spaces so that basic operating functions can continue normally, and your guests can enjoy your services with minimal impact.

Our Experience Includes:

  • Facilities Cleaning and Restoration
  • Flooding and Water Damage Cleanup
  • Biohazard
  • Odor Removal
  • Air Ducts and HVAC Cleaning
  • Smoke and Soot Cleanup
  • Mold Removal
  • Vandalism Cleanup
  • Document and Records Recovery
  • Total Project Management

Related Commercial Services

Improve Your Air Quality | Duct Cleaning Can Help!

10/2/2018 (Permalink)

The ventilation system is often  the biggest culprit in poor indoor air quality, but you can help change that! Inspecting the duct work in your facility or home should be a high priority. In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your building or home.

A routine part of SERVPRO of Marietta West's service is inspecting the heating, ventilation, and air conditioning unit (HVAC). Keeping the HVAC and duct work clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save your money. Duct cleaning may not always be necessary, SERVPRO professional's will inspect your HVAC system and dust work and make recommendations about the best way to address any indoor air quality concerns. This inspection can help save you money and provide peace of mind on the health of your HVAC system and duct work.

In some circumstances, such as after a fire, smoke, or suspected mold growth, duct cleaning becomes an essential par of the cleanup process. In these cases, SERVPRO of Marietta West can often restore the HVAC system and duct work to pre-damage condition.

If you have a fuel-burning furnace, stove, or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning.

The SERVPRO Duct Cleaning System is proven and cost-effective. Unlike the majority of duct cleaning services, SERVPRO of Marietta West uses a portable ventilation and air duct cleaning system to examine duct work and make a clean sweep, removing years of dust and grime.

  • The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct's shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.
  • Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97% of the particles in the air stream. HEPA filters capture debris and keep the indoor environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning or to schedule an appointment contact SERVPRO of Marietta West (770) 428-5467

Generator Safety

9/28/2018 (Permalink)

If you have a generator on hand for power outages during severe weather, follow the safety tips below from the American Red Cross:

  • Never use a generator, grill, camp stove, or other gasoline, propane, natural gas, or charcoal-burning devices inside a home, garage, basement, crawl space, or any partially enclosed area.
  • To avoid electrocution, keep the generator dry and do not use in rain or wet conditions. Operate it on a dry surface under an open canopy like structure, such as under a tarp held up on poles. Do not touch the generator with wet hands.
  • Open doors and windows or using fans will not prevent carbon monoxide (CO) buildup in the home. Although carbon monoxide can't be seen or smelled, it can rapidly lead to full incapacitation and death. Even if you cannot smell exhaust fumes, you may still be exposed to carbon monoxide. If you start to feel sick, dizzy, or weak while using a generator, get to fresh air immediately.
  • Install carbon monoxide alarms in central locations on every level of your home or property and outside sleeping areas to provide early warning of accumulating carbon monoxide.

Locally Owned Company with National Storm Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Marietta West is close by and ready to respond to storm and disaster events. We are proud to be an active member of the Marietta community and want to do our part to make our community the best it can be.

We are proud to serve our local communities:

 24/7 Emergency Storm and Fire Cleanup and Restoration (770) 428-5467

Severe Weather Safety

9/28/2018 (Permalink)

Severe weather can happen any time, anywhere. Each year, Americans cope with an average of the following intense storms:

  • 10,000 severe thunderstorms
  • 5,000 floods or flash floods
  • 1,300 tornadoes
  • 2 land-falling deadly hurricanes

Approximately 98 percent of all presidential declared disasters are weather-related, leading to around 650 deaths per year and nearly $15 billion in damage. Knowing your risk of severe weather, taking action, and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives of others.

Know Your Risk.

The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business, and your family. Check the weather forecast regularly, obtain a NOAA Weather Radio, and learn about Wireless Emergency Alerts. Severe weather comes in many forms, and your shelter plan should include all types of local hazards.

Take Action.

Take the next step in severe weather preparedness by creating a communications plan for your home and business. Put together or purchase an emergency kit. Keep important papers and valuables in a safe place.

Be an Example.

Once you have taken action to prepare for severe weather, share your story with co-workers and family and friends on Facebook or Twitter. Your preparedness story will inspire others to do the same.

Contact SERVPRO of Marietta West for more readiness tips and tools, including SERVPRO’s Emergency READY Profile (ERP). Having an ERP in place for your facility can help minimize business interruption in the event of a disaster.

Locally Owned Company with National Storm Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Marietta West is close by and ready to respond to storm and disaster events. We are proud to be an active member of the Marietta community and want to do our part to make our community the best it can be.

We are proud to serve our local communities:

SERVPRO of Marietta West can help you be “Ready for whatever happens!”

The Importance of Cleaning Dryer Vents

9/28/2018 (Permalink)

According to FEMA, failure to clean home dryers causes 34% of home dryer fires. Home dryer fires cause $35 million in property loss and can even cause injury or death.

To reduce the risk of these fires happening in your or your insured's home or business, SERVPRO of Marietta West can help clean dryer vents and ducts that may have lint buildup.

Other tips for keeping your dryer vents clean from the National Fire Protection Agency include cleaning the lint filter before and after each load and making sure the outdoor vent flap will open and is not restricted by snow, a bird's nest, or other potential obstacles.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Marietta West is strategically located to respond quickly to your smoke or fire damage event. When a major fire or disaster event occurs, we can call upon our national network of 1,700 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities:

For more information on cleaning your dryer vents, contact SERVPRO of Marietta West (770) 428-5467

If A Disaster Strikes, Will You Be Ready?

9/28/2018 (Permalink)

It is important to prepare before a disaster occurs. Consider the following steps to help you better prepare for an emergency situation.

  • Sign up for local alerts and warnings, download apps and/or check access for wireless emergency alerts.
  • Develop and test emergency communication plans.
  • Assemble or update emergency supplies
  • Learn about local hazards and conduct a drill to practice emergency response actions.
  • Participate in a preparedness discussion, training or class.
  • Collect an safeguard critical documents.
  • Plan with neighbors to help each other and share resources
  • Document property and obtain appropriate insurance for relevant hazards.
  • Make property improvement to reduce potential injury and property damage.

Emergencies can happen anytime to anyone. Take action now to protect yourself and your property.

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Marietta West is strategically located to respond quickly to your smoke or fire damage event. When a major fire or disaster event occurs, we can call upon our national network of 1,700 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities:

October Is Fire Prevention Month

9/28/2018 (Permalink)

October is fire prevention month, a perfect time to examine emergency preparedness plans for your home and business, including your fire escape plan. Do you have a fire escape plan? Have you changed your smoke alarm batteries within the last year?

The National Fire Protection Association (NFPA) designates a week each October to focus on fire prevention awareness. The 2018 theme is "Look. Listen. Learn. Be aware. Fire can happen anywhere." This theme hopes to create awareness in the steps neccessary to reduce the cance of a fire and how to react in the event a fire does happen. The National Fire Protection Association states the folloning:

  • "LOOK" for places fire could start. Take a good look around your home. Identify potential fire hazards and take care of them.
  • "LISTEN" for the sound of the smoke alarm. You could have only minutes to escape safely once the smoke alarm sounds. Go to your outside meeting place, which should be a safe distance from the home and where everyone should know to meet.
  • "LEARN" two ways out of every room and make sure all doors and windows leading outside open easily and are free of clutter.

Stay safe and prepare now to help ensure you are ready for any disaster. Find additional safety tips on our website www.SERVPROmariettawest.com

Locally Owned Company with National Storm Resources

We live and work in this community too; we might even be neighbors. As a locally owned and operated business, SERVPRO of Marietta West is close by and ready to respond to storm and disaster events. We are proud to be an active member of the Marietta community and want to do our part to make our community the best it can be.

We are proud to serve our local communities:

Disasters Happen | Prepare Now & Learn How

9/13/2018 (Permalink)

SERVPRO of Marietta West - Emergency Storm and Water Restoration...Ready for what ever happens!

As a business owner, insure or property manager, you are a leader in your community and have the opportunity to set an example for your employees, customers, and community to follow.

This year for National Preparedness Month, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared. "Disasters happen" and not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes.

As an employer in your community having a business continuity plan can help protect your company, its employees and its infrastructure, and mazimizes your chances of recovery after an emergency or disaster. Your can do this by taking three simple steps:

  • Plan to stay in business
  • Encourage your employees to become ready
  • Protect your investment

We must work together as a team to ensure that our families, businesses, and places of worship and neighborhoods are ready. At ready.gov/business, companies can find vital information on how to begin preparing their organization and addressing their unique needs during an emergency. You can also contact us, SERVPRO of Marietta West, to find out more on how to be ready when disaster strikes with an Emergency READY Program.

Making Your Marietta Home Whole Again After a Fire

8/3/2018 (Permalink)

In addition to being physically and emotionally draining, home fires are typically financially taxing. Of course, your family’s health and safety are your first priority, but over the weeks and even months that follow, you will need to take some practical steps to recover your financial well-being. This is where SERVPRO of Marietta West can help lift the burden of both emotional and financial stress. Our trained professionals help family recover precious belongings, family heirlooms, and critical documents every day.

Here are some prudent steps you can take once everyone is safe and you are ready to start the recovery process:

    • Contact your insurance agent as soon as you can to report how, when, and where the damage occurred. 
    • Be prepared to provide a general description of the damages (a list/photographs of damaged or lost items are helpful in most cases).
    • Do not through away items you plan to claim without discussing it with your agent or adjuster.
    • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
    • Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork.
    • If electricity is off, empty freezer/refrigerator completely and prop doors open to help prevent odor.
    • Leave system off until a trained professional can check the system;Change HVAC filters once system has been checked.
    • Don't attempt to wash any walls or painted surfaces without first contacting trained professional.
    • Don't attempt to shampoo carpet or upholstered furniture without first consulting trained professional.
    • Do not attempt to clean any electrical appliances (TV set, radio, etc.) that may have been close to fire, heat or water with out first consulting an authorized repair service.
    • Do not consume any food or beverages that may have been stored close to fire, heat or water, as they may be contaminated.
    • If ceiling is wet, do not turn on ceiling fans. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.
    • Don't send garments to the dry cleaner. Improper cleaning may set in smoke odor.

Call SERVPRO of Marietta West for all of your fire restoration needs (770)428-5467

If you found this article useful, check out our related blog "Fire Damage: What To Do Until Help Arrives"

For more helpful advice, our friends over at the American Red Cross have published this guide - Disaster Recovery: A Guide to Financial Issues.

You many also find some helpful direction in replacing vital documents after a disaster below:

 Driver's License: Georgia Department of Motor Vehicles (or appropriate state issuing authority) 

Government Issued ID: Contact the issuing authority

Insurance Policies: Your insurance agent or company

Military Discharge: Department of Veterans Affairs, Papers 1-800-827-1000 or TDD/TTY 1-800-829-4833

Passports: Visit State Department website

Birth, Death, Marriage and Certificates: Georgia Bureau of Records (or appropriate state issuing authority)

Social Security or Medicare Cards: Visit www.ssa.gov or your local Social Security office or 1-800-772-1213 or TDD/TTY 1-800-325-0778

Credit Cards: The issuing financial institution, as soon as possible

Titles to Deeds: Records department of the area in which the property is located

Stocks and Bonds: Issuing company or your broker

Wills: Your attorney

Income Tax Record: The IRS center where filed, your accountant or 1-800-829-1040

Citizenship Papers: Bureau of Citizenship and Immigration Services, 1-800-375-5283 

Mortgage Papers: Lending Institution

Cleanup and Restoration your Flooded Basement with SERVPRO of Marietta West

7/30/2018 (Permalink)

Too many homeowners have descended their basement steps to find a pool of murky water. Water follows the path of least resistance, finding cracks and holes through basement walls. Flooding can often be attributed to insufficient drainage around basement walls, heavy rains, a faulty sump pump, or a combination of these factors.

SERVPRO of Marietta West Professionals are highly trained in water damage restoration including basement and crawlspace flooding. They have the experience, expertise, and equipment to remove the water and dry your basement properly. Their water removal and drying process emphasizes monitoring and documentation to validate your property is dry.

  • 24 Hour Emergency Service
  • Faster to Any Size Disaster
  • Highly Trained Water Damage Restoration Specialists
  • Locally Owned and Operated

Basement Flooding? Call Us Today SERVPRO of Marietta West (770) 428-5467

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Marietta West is strategically located to respond quickly to your water or flood damage event. When a major flooding event occurs, we can call upon our national network of 1,700 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities:

24 Hour Emergency Water Removal Service

Basements can flood day or night, on weekends and even holidays, and that’s why SERVPRO of Marietta West Professionals offer 24 hour emergency service, 365 days a year. You can expect an immediate response time, day or night.

Faster to Any Size Basement Emergency

Immediate action is crucial when dealing with flooded basements. With over 1,700 U.S. and Canadian Franchise locations, SERVPRO is strategically positioned to be faster to any size water emergency.

Highly Trained Water Restoration Specialists

As water damage specialists, SERVPRO of Marietta West Professionals have the expertise and advanced training that enables them to get your basement dried properly and any affected belongings cleaned and dried. They use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. Learn about water damage training/certificates.

Why Choose SERVPRO of Marietta West

7/18/2018 (Permalink)

Insurance agencies and adjusters have an obligation to keep the cost of claims low while still delivering the level of coverage outlined in your particular policy. SERVPRO of Marietta West is uniquely qualified to help you through a water, fire, or mold claim and understands your situation. We can help your insurance agent and adjuster keep claims cost down while still providing the best service possible to our customers. 

Emergency Response to Claims

Restoring property is the SERVPRO's first priority. Customers appreciate immediate response and regain control of the hectic situation that a home insurance claim can cause, and your insurance company will know everything is being done to limit the damage through industry leading trained professionals that document the work preformed.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO Franchise Professionals make sure pretesting is completed on every loss to determine restorability. This process helps insure that the restoration process is runs smoothly, efficiently, and in a timely manor. After all SERVPRO of Marietta West's goal is to get our customers back into their homes or businesses with as little disruption as possible. By adhering to this principle we can provide great customer service while maintaining both effective and economical options to your adjuster and agent.   

Claims Inventory Service

SERVPRO can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss
    • Detailed Estimate
    • Digital Loss Photos
    • Scanned Forms and Paperwork
    • All delivered by email or hard copy
  • On-line Access to All Files
    • New Assignments
    • Pending Jobs
    • Completed Jobs
  • Informative Reports to Improve Results
    • Job Cost Data
    • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to Franchise Professionals and Insurance Clients at our state of the art IICRC Approved Training Facility

Vendor Qualification Compliance and Professionalism

If you call SERVPRO of Marietta West, we will use only qualified vendors to service your home or business. This is a commitment we have made to insurance providers which results in:

  • A locally owned company with the backing of national call center to achieve prompt handling of claims and 24/7 customer service
  • Implementation of best practices and job process programs
  • National Accounts qualification criteria and annual compliance checks
  • Crew and vehicle standards
  • File documentation requirements
  • Quality assurance program

Serving Adjusters and Their Clients

A SERVPRO's job is to reassure the customer, perform quality service and to report to both you and insurance adjusters quickly. An Adjusters job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save adjusters time so that they can focus on priority files, while having complete control of every loss they are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to them within hours. 

Hard-earned results have made SERVPRO the leader in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results which contributes to insurance company's customer retention and competitive advantage.

Call SERVPRO of Marietta West (770) 428-5467

Whether you are an insurance professional or property owner, SERVPRO of Marietta West has proven itself to be your most reliable and trusted restoration company in the Marietta area.

Proud to have served the following areas for 13+ years:

Why Kennesaw Restaurants Are More Susceptible to Water Damage than Other Businesses

6/26/2018 (Permalink)

Call the pros at SERVPRO Marietta West! Performing emergency water restoration services for all of Kennesaw and Marietta sense 2005!

Restaurants typically have the highest water consumption of any class of business, leading not only to increased bills but also greater risk of water damage.

Kennesaw restaurants experience small-scale water damage on a much more frequent basis than other local companies, causing minor but still troublesome headaches for the unprepared. While SERVPRO can help with mitigation and restoration services to keep the real impact on your business to a minimum, you should be prepared for the most common issues you may find yourself facing. 
 
Clogged Drains 
Whether it is in the restroom or the kitchen, clogged pipes and drains have the potential to cause a lot of water damage to your Kennesaw restaurant very quickly. While establishments with timed faucets are typically resistant to these disasters, troubles can still arise due to carelessness or malfunction. Overflowing sinks and drains spill high volumes of water on the floor, causing permanent damage to flooring materials if not properly drained or cleaned up. Should this issue arise, be sure to shut the water off quickly to prevent further harm. 
 
Burst or Torn Water Lines 
Whether the water line is in the structure or an appliance, rips, and holes in pipes and tubes commonly create uncontrollable disasters. While aging kitchen equipment tends to be at the greatest risk, accidents can happen to even the newest and most premium appliances. Be sure to have sealant on-hand to patch up leaks quickly, and contact SERVPRO or an equipment technician as needed for further fixes. 
 
Flooding 
Serious flooding can happen to restaurants either from natural disasters or major water leaks, such as a busted water main. When this happens, a fast call to SERVPRO is critical, as calling us without delay ensures that we can find and repair the issue in a timely fashion and mitigate as much damage as possible. These cases typically develop into lengthy, more challenging restoration processes, especially if we experience additional delays in the mitigation process. Our ERP, Emergency READY Profile Plan can help prevent, or at least mitigate, fire or water damage from closing your restaurant.
 
SERVPRO of Marietta West helps local businesses to survive and overcome even the worst disasters and damages. To enlist our aid, call us around the clock at (770) 428-5467.

Water Resulting in Mold Growth Happens Fast

6/13/2018 (Permalink)

When water intrudes into your property, mold growth can start in as little as 48 hours.

Consider the following mold facts:

  •  Mold is present almost everywhere, indoors and outdoors.
  •  Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  •  Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce toxins harmful to humans and pets.
  •  Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise the mold may return.
  •  Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  •  Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

Call SERVPRO of Marietta West for a quote for mold remediation (770) 428-5467

Marietta's Emergency Water Damage Restoration Service

6/13/2018 (Permalink)

When every minute counts and customer satisfaction is critical, you want experienced people you can rely on!

Emergency flood water damage restoration requires urgency and skill. Trained and certified to the highest standards in the industry, our professionals respond immediately – 24 hours a day, 7 days a week – mitigate loss and meet every challenge with professionalism, reliability, compassion and respect.

SERVPRO of Bartow Count provides 24-hour water damage restoration service in:

Recognizing that water damage causes a devastating setback to families or businesses; we do whatever it takes to give back that sense of security with minimal disruption. Our recovery and restoration process is aimed at property and people. We offer water damage repair solution; you can rely on to minimize the impact of flooding and water damage.

Take a Moment to Consider

Our commitment to customer excellence includes you, which means that you can expect effective, ongoing communication and reporting from us. We understand your requirements. We will provide a complete estimate within 24-48 hours.

SERVPRO of Bartow County offers the following emergency water damage restoration services:

  • Emergency water extraction
  • Removal and containment of odor caused by mold and mildew
  • Drying and dehumidification
  • Emergency Commercial Water Damage Restoration Service Available
  • Fully Licensed & Insured Commercial Water Damage Restoration Contractor
  • Expert Certified Commercial Water Damage Restoration Professionals

Call us immediately at (770) 428-5467 for water damage restoration services in Marietta.

Are the people cleaning up your property certified in mold cleanup?

6/8/2018 (Permalink)

What Does It Mean for a Company To Be Certified in Mold Cleanup?


When you have a mold problem in your Kennesaw, GA home, you need to act quickly. If you don't already have a residential mold remediation team, you need to find a reliable company. As you search for a professional, you may find that some companies are certified mold cleaners while others aren't. Is this certification simply justification for a company to charge you more money? Actually, working with a certified mold remediation crew can be a big benefit for you.


Expert Knowledge
A mold certification from the Institute of Inspection Cleaning and Restoration Cleaning means the professionals have proven knowledge of mold remediation and cleanup. The crew would have passed a test proving they understand mold cleanup, which encompasses the following:

• How to contain a colony
• How to meet legal requirements
• How to use safety gear to reduce contamination
• How to find hidden mold growth

When you work with a certified team, you can feel confident that they will know how to get the job done correctly.


Insurance-Provider Approved

Not only can you feel confident working with a company that has certified mold knowledge, but your insurance provider may also feel better about the situation. Depending on your policy, some of the mold damage remediation may be covered by your insurance. This means you need to follow the stringent guidelines set up by the provider to ensure the work can be reimbursed. Insurance providers prefer working with companies that are certified in mold cleanup because they know the right steps are being taken to address the fungus growth.


State Approved 

Some companies in this industry may work without a proper state license. This may allow them to charge less money for the remediation, but it also means you may be legally and financially liable should anything go wrong. In order to become certified, a company has to be properly licensed.

Going through the cleanup process after discovering fungus growth can be hard. When you work with a certified mold expert, however, you can feel confident that you're getting sound advice and service.

For more information call 

(770) 428-5467

or please visit us at www.SERVPROmariettawest.com

What to Do After a Commercial Fire Disaster in Marietta, GA

5/25/2018 (Permalink)

If your commercial facility is in need of fire restoration call SERVPRO of Marietta West (770) 428-5467

A sudden fire in your business or commercial premises can be shattering and overwhelming. It may set you back in terms of infrastructure and revenues.

However, even in the face of such disaster, all is not lost. It is possible to restore your business premises back to its original state through commercial restoration services.

Commercial restoration is preferred to rebuilding as it saves you time and resources. You won’t have to buy most of your furniture and equipment again. Instead, a simple cleaning and a little restorative work should have them looking new and fresh.

Even when the fire damage is extensive, your property can still be salvaged through commercial restoration.

5 Things to Do After Commercial Fire Damage

What do you do after the fire trucks have left and you’ve ensured the safety of all your employees? What is the roadmap to normalcy?

1. Protect Yourself Before Entering the Building

If the fire department has allowed you to re-enter the building, make sure that you wear a mask to prevent smoke and other hazardous gases from entering your lungs.

It is also recommended to wear gloves to protect your hands from injuries and other dangerous materials.

2. Prevent Further Damage

Even after the fire is put out, damage can still continue. The water left behind by the firefighters can still destroy your furniture and other commercial items as well as promote mold growth.

If possible, remove all undamaged items such as documents, computers, and equipment from the building to a secure place to prevent them from further damage or possible looting.

3. Collect the Damage Information for Your Insurance

Your insurer will ask for a detailed list of inventory for all the damaged commercial items. You should, therefore, take clear photos and videos of the damage and make a list of all the destroyed items and structures. This will help you to get the most out of your insurance coverage while providing proof.

4. Call a Professional Commercial Restoration Expert in Marietta, GA

After a fire disaster, the fastest way to get your business up and running again is hiring a professional restoration company to clean and restore your building.  Here are the steps taken to restore your business premises:

  • Damage assessment: This involves examining the extent of the damage. You will receive a comprehensive report and plan on commercial restoration after the assessment.
  • Elimination of smoke odor: After a fire disaster, your commercial premises will need a breath of fresh air. With the use of top-of-the-line industrial dehumidifiers and the best air movers, restoration experts will completely eliminate the smoke odor.
  • Soot removal: After a fire, the walls and ceilings of your building are likely to be covered in soot. Removing soot from surfaces on your own can be daunting. Restoration experts have the right products and tools for the job. Not a single stain will remain. When soot is properly removed, it will help prevent the growth of mold after the restoration process.
  • Repaint, Repair, and Restore: Finally, the restoration company will repaint the walls and make quick fixes to get your commercial building operational again.

5. Initiate an Arson Investigation

If you don’t know the cause of the fire, it is always recommended to conduct an arson investigation to determine what or who started it. This information can be vital during the insurance claims process.

And if the fire was started by a particular person intentionally or due to negligence, you can press charges and get help in property repair and restoration costs.

Talk to SERVPRO for Quick and Top-Notch Commercial Restoration in Marietta & Kennesaw

After a fire disaster, there are so many things that need to be done to get your business up and running again. You need to make new purchases, coordinate claims, prepare to move back in, contact your vendors and customers, and so many other things.

SERVPRO understands the stressful and traumatic process you are going through. That’s why we are dedicated to restoring your commercial property in the shortest time possible. We have highly skilled technicians and state-of-the-art equipment to restore your building to its pre-fire conditions.

Our major aim is to always meet and even surpass our clients’ expectations. In case of a fire disaster, do not hesitate to call us right away.

How Storms Damage the Roof of Your Business in Smyrna GA

5/25/2018 (Permalink)

SERVPRO of Marietta West is here after any size storm to make your home or business "like it never even happened"

The roof of your commercial facility or business is important. A well-maintained roof promotes energy efficiency and protects the building from the elements. When the roof withstands damage, the integrity of the building is affected. If a storm damages your roof, SERVPRO of Marietta West is the company to call for cleanup and restoration.

Surveying Your Roof After a Major Storm

Commercial and residential property owners should have their roof inspected after major storms. High winds as well as heavy rains and hailstones can damage a roof in many ways. They can cause shingles to blow off individually or in full patches. Tree limbs can fall onto the roof to leave a hole in the structure. We do not advise you to climb onto the top of the building on your own because of the high elevation and steep incline of most roofs. If you believe that your property has been damaged by a storm, you should contact a professional for an assessment.

What We Can Do to Recover and Restore Your Property

Our staff is highly trained in property damage restoration. SERVPRO’s Corporate Training Facility ensures we are always up to date on the best techniques to get your home or business back in shape after a storm. Regular IICRC industry certifications, means we have the knowledge as well as the equipment to restore your property. We clean the damage the storm left behind, and this includes on the interior or exterior of your building.


Severe weather is unfortunately common in the North Georgia area, and it can cause significant damage in a very short period of time. SERVPRO of Marietta West is available to respond to requests immediately after a major storm. We can begin the restoration and cleanup process quickly so that you can more easily move past the current issue and protect your property.

Protect Your Home From Water Damage When Your On Vacation

5/21/2018 (Permalink)

Call SERVPRO of Marietta West (770) 428-5467

Lots of things can go wrong in your home while you’re on vacation, most commonly leaks and water damage. Read our steps below to learn how to help prevent and reduce the risk of water damage when you’re away:

Check for Leaks

Before you leave on vacation, be sure to check around your house for any leaks. Pipes under sinks, your water heater, anything resembling rust, cracks, or other damage. It’s important to check the seals around your windows and the exterior of your home as well. If you find any leakage, be sure to fix it right away so everything can be repaired and in good condition before you leave.

Inspect Appliances

Important appliances such as your dishwasher, washer/dryer, and refrigerator are all connected to your home by hoses. If these hoses are damaged in any way, they can cause major water damage to your home. Inspect your appliances and, if needed, replace their hoses prior to leaving on vacation.

Clean Your Gutters

Cleaning leaves and other debris out from your gutters before taking a vacation is an easy way to prevent potential blockage and build up. To learn more about the advantages of clean gutters, click here.

Turn Off the Water

Whenever you leave your home for an extended period of time, it’s important to turn off the water main and make sure the pipes are completely drained. This will stop any water from continually leaking in your home while you’re away. Simply run the water and flush your toilet after you turn off the water.

Have Someone Check on Your Home

Coordinate to have someone come over and check on your home while you’re away. Having a friend, neighbor, or family member keep an eye on your property can help keep it in good shape, and they can notify you immediately if something goes wrong.

With these tips, you can truly enjoy your vacation with the peace of mind that your home is safe from any potential water damage that could occur in your absence. If your home does suffer from water damage, call our team at SERVPRO of Marietta West. We can help remove, repair, and restore any damage to your home.

Mold in Kennesaw, Georgia

5/14/2018 (Permalink)

Call SERVPRO of Marietta West at the 1st sign of mold (770)428-5467

Mold remediation has increased throughout Georgia. Energy-efficient buildings, faulty construction, increased plumbing, and public awareness are all reasons of why mold has threatened properties.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – SERVPRO of Marietta West (770) 428-5467

How SERVPRO addresses water damage in your Kennesaw home or business

4/30/2018 (Permalink)

Water damage can come from many different sources, with varying intensities, danger levels, and reach of damage. Ultimately, many different objects, surfaces, and materials in a home can suffer water damage from the same event, and many homeowners question how a company such as SERVPRO of Marietta West handles a comprehensive water damage cleanup job. In this blog post, you'll learn about some of the ways our technicians control and repair water damage in local residences. 

 
Identifying the Source and Water Type 
 
Before all, water damage must be correctly defined by water type and source. Did it come from a storm or flood, or was it a pipe burst? There are also different types of water, typically categorized as either clean, gray, or black. Each one with different safety and cleanup protocols outlined by the IICRC. If necessary, our crew will work to stop the water flow as quickly as possible, to avert further damage to your home. 
 
Surveying Damage and Mold 
 
After we understand what type of damage we're dealing with, our technicians search the home visually and with moisture detection equipment to find out what objects have been affected, and what else needs to be done. Additionally, we look for signs of mold growth, which often takes priority in a cleanup operation. 
 
Furniture and Water Removal 
 
The next step is to remove all furniture from affected areas, and then pump out water if necessary. We use industrial-grade machinery to pump water from the interior to the exterior of the home, with either a portable or a truck-mounted pump. 
 
Drying and Odor Treatments 
 
At this point, we bring out more heavy machinery to begin drying and deodorizing the affected area, to make sure no more damage or mold growth occurs and any bad smells are removed. 
 
Carpet Removal and Final Cleaning 
 
In many cases, some or all of the carpeting in a room will need replacing. We make sure to evaluate carpeting carefully for moisture so as not to incur extra expenses. Sometimes, a cleaning may only be necessary, particularly when water damage is contained early on. After that is done, final cleanup and sanitization are done on walls and objects, and furniture is brought back into the home or rooms affected. 
 
SERVPRO of Marietta West employs certified and well-trained technicians who are experienced with all kinds of water damage restoration and cleanup jobs. If you need our services for any type of water damage to your home, call us at (770) 428-5467 for 24/7 emergency service.

What To Do During a Flood Event in Kennesaw, GA

4/9/2018 (Permalink)

Storms and inclement weather can bring wind damage, heavy rain, and flooding that can devastate any business in a matter of minutes

Flood waters won't stop SERVPRO of Marietta West

Rains are coming...

Spring showers can often lead to flooding conditions in North Alabama. These tips will help reduce the impact spring floods that my happen on your property. 

Watch for Pooling Water 

Look for places around your property where water pools, and channel it away from buildings. Make sure gutters and downspouts are clear of debris and they are directing water as intended.

Maintain Sump Pump 

If you have a sump pump, check to be sure it is operational before water starts rising. Consider a back-up generator to ensure your pump works when you need it most. Contact your insurance agent to add coverage in case your sump pump fails. 

Raise Storage Goods 

Use shelving and/or pallets to keep storage items off the floor to reduce the impact of small floods. In many situations, raising boxes just a few inches will be enough to keep storage goods above the water line. 

Cut Power if Necessary 

As rising water approaches the level of electrical outlets, you risk having a live current flow through all the water. Cut the power if you can safely do so without standing in water. Otherwise, evacuate and contact an electrician to cut the power before you go back in for recovery.

Keep Storm Drains Clear

If you see water pooling around a storm drain, the drain may be clogged with debris. Clearing the debris will help keep the water flowing away from your neighborhood.

Be Aware on the Road 

Be careful when driving during spring storms, especially when you hear flash flood warnings. Never drive into fully submerged roadway. The water surface will be at the same level as the pavement you can see. This view can deceive you into thinking the water is shallow because you cannot see how the road dips under the surface. 

Act Fast 

When a flood happens, you need to act fast to dry out any wet items, particularly structural materials like walls and flooring. Call SERVPRO® of Marietta West (770) 428-5467 to extract water and mitigate any mold growth. Our franchise professionals have the training and experience to make flood damage “Like it never even happened.” 

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Why You Should Tarp & Board-up Your Marietta Property After Fire Damaged

3/7/2018 (Permalink)

Call SERVPRO of Marietta West (770) 428-5467 Water Extraction - Fire Remediation - Mold Mitigation

SERVPRO Can Help Provide Services to Protect Your Commercial or Properties

For some cases of fire damage in Marietta, we may recommend employing a boarding and tarping service to protect your home from further damage. While these services are not required for all mitigation and restoration projects in the aftermath of a fire, in some instances, they can be an essential step to keep your home in shape and prevent thousands of dollars of additional damages from happening. 

Why Use Board and Tarp? 


SERVPRO technicians can put up a sheet or two of plywood and some plastic to quickly protect your structure from absorbing more damage from external sources like wind and rain. However, we do partner with companies that have full resources to do large-scale buttoning up. This can help prevent water issues on top of the fire damage already in your Marietta home. Without these services, many homes are left vulnerable to the effects of rain, wind, and debris from the outside. While setting up these countermeasures are being set up we can go about our business of cleanup and restoration. By working in tandem, we can mitigate damages and look out for you, our client, and your best interests.


When Does SERVPRO Help Set Up These Services? 


Typically, a small board up and tarp over holes in the home's exterior immediately after assessing the situation when our mitigation team arrives on the scene can also add to the safety and security of the structure. We also want to establish cleaning proceedures following IICRC guidelines for fire and smoke restoration as soon as possible. 

What Can Happen Without Boarding and Tarping When Necessary? 

Without anything to fill gaps opened up in your home's exterior by fire, rain, wind, and other weather effects can work their way into your home and cause additional damage to any and all exposed surfaces. These effects can cause thousands of dollars in additional damage and significantly complicate our work in the home, so we at SERVPRO make it a priority never to let that happen. There is plenty to do with extracting any water from the firefighting efforts along with eventually controlling odor problems that accompany fires.

SERVPRO of Marietta West is a locally-owned franchise with national resources to help take care of your home in a time of crisis. Call us at the first sign of fire damage at (770) 428-5467.

For additional articles like this please visit www.SERVPROmariettawest.com

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Understanding Water Types

2/23/2018 (Permalink)

SERVPRO of Marietta West "Like it never even happened." (770) 428-5467

When your home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup.

There are three types of water. Clean water is water from a broken pipe, or other water source; rainwater is also considered clean. The term gray water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous. Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals.

Consider taking the following precautions to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water

    • Shut off the wate source if possible or contact a qualified professional to do so.
    • Turn off circuit breakers for wet areas of the building if access to the power distribuion panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist.
    • Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.
    • Remove and prop up wet upholstery cushions to allow more even drying. 
    • Move any paintings, art objects, computers, documents and other valuable items that may be sensitive to moisture to a safe place.
    • Do not leave books, newspapers, magazines or other colored items on wet carpet or floors as they may cause staining.
    • Do not use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner.
    • Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water

    • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
    • Do not walk through contaminated areas, as you could spread damage to unaffected areas.
    • Do not turn on the HVAC system if there is a possibility of spreading contaminated air.
    • Do not use household fans to dry the structure;air flow could spread contaminants.
    • Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

When you have a water damage, don't leave your property to chance. Call SERVPRO of Marietta West (770) 428-5467!

Crawlspace Moisture Problems in Marietta GA

10/23/2017 (Permalink)

Do you have problems with moisture in your crawlspace? Has a leak pipe caused mold, mildew or wood rot? Call SERVPRO of Marietta West and we can handle that for you. Our trained and certified mold remediation technicians can diagnose your crawlspace moisture problem and get your crawlspace dried out in no time. Our technicians will remove any wet insulation in your crawlspace, treat the mold and mildew with an anti microbial sanitary solution, dry the wet floor joists or subflooring and remove and reset the vapor barrier so that you have no more problems of moisture damaging your home environment.

If you have a mold problem in your home or business, consider the following facts:

  • Significant mold growth can occur in 48-72 hours.
  • Mold may present a greater risk to children, the elderly, and anyone with respiratory problems.
  • A strong, musty odor may indicate hidden mold behind drywall or under carpeting.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Marietta West for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

Don’t forget to call your locally owned SERVPRO of Marietta West at (770) 428-5467 to get a complimentary estimate!

We are proud to serve our local communities:

source:www.SERVPROnortheastjeffersoncounty.com

The Dangers of Mold & The Need For Mold Removal Services

10/23/2017 (Permalink)

Scientists have revealed that there are more than 1000 types mold that can breed in homes and buildings. If you are wondering why you should be concerned about the mold situation in your home, you’d be interested to note that on average, most people spend 70% of their time indoors. This means that you can easily be affected by exposure from mold damage,and smelly odor. Mold in home should not be taken lightly; mold removal needs to be sought from professional companies. Mitigation and deodorization of the mold damage is much easier than letting the situation get out of control.

To appreciate the need for mold removal services or commercial mold damage expertise, you need to understand the dangers of mold. If the mold in the home is visible, then the situation is already bad. However, the tricky bit about mold in home and fungus is that in most cases it is not visible. However, it could still be seriously affecting your health and that of the family.

Mold requires a host surface to grow on. Mold and fungi may lurk in places such as kitchen cabinets, walls and on bread. In fact, the green stuff often seen on bread is a cluster of networks of mold. This type of mold is visible to the naked eye, but most of the other types are not. These “un-clustered” types are usually in the air. This means that mold, and fungus are very hard to spot. In light of this, it is important to conduct a mold inspection check. Commercial mold damage companies have specialized tools to spot the mold in home and conduct mold removal, remediation and deodorization to deal with the smelly odor.

Mold also live off humid and warm environments just like other organic matters. These places include old newspapers, window sills, bathroom walls, wall-paper, ceilings and leather jackets. The same case applies to mildew which is a type of fungus or mold. Mildew also lurks in musty basements, shower walls and other places with high moisture. Mold, mildew, and fungus find a way into homes through doors, carpets, windows and walls. Mold spores can also be carried and dispersed into the environment through pets, shoes, and clothing.

If unattended, the mold situation can bring about a smelly odor. For this, mold damage professionals conduct deodorization to musk the smell and improve the indoor air quality. Most home owners ignore the mold, fungus and mildew removal on the argument that small amounts of these microorganisms cannot hurt. However, mold replicates and grows rapidly. When it gets worse, it leads to a serious hazard.
Mold remediation should therefore not be taken lightly. Mitigation and mold removal services need to be sought immediately. 

Mold removal services include deodorization, remediation, and mitigation. Commercial mold damage companies have the equipment, technology, and expertise to conduct thorough mold removal for mold in home and mold in business. It is a health risk to allow for mold to get out of hand, hiring mitigation services and improve the quality of air in your home.
Visit www.SERVPROmariettawest.com for more information on mold removal and remediation.

Call SERVPRO of Marietta West for All of Your Mold Removal Needs! - (770) 428-5467 -

We are proud to serve our local communities:

source: www.SERVPROnorthnaples.com

How To Decide When To Call In The Pros To Clean Up Water Damage

10/23/2017 (Permalink)

Water damage in your home can occur from a number of different sources ranging from outdoor flood damage, roof damage that lets in precipitation to interior causes such as a burst pipe or overflowing washer causing flood damage. Obviously, the longer water sits, the more water damage it is likely to cause. In addition, damage mitigation of water that comes from a clean interior source such as a pipe or washing machine is also easier than damage mitigation from flooding or a sewer issue. In some cases, whether it is water in your home or water in your business, you absolutely want to call in professionals to deal with the issue. However, there are some types of water damage restoration - particularly if it is water in your home - you might want to tackle on your own. For water in your business, there is the additional issue of valuable electronics, which are more susceptible to water damage and require different restoration and mitigation techniques. For water in your home, however, here is brief overview of how drying and water cleanup should occur.

  • Lift furniture

Once you have cleaned and evacuated the majority of the water, your best friends in the final stages of water cleanup, restoration and drying are air and heat. For restoration and damage mitigation in floors in particular, getting the best airflow possible means getting furniture up above the surface of the floor so as not to block the airflow. In addition, you will also want to protect the legs and lower surfaces of furniture from wicking up the water and leaving stains once it dries. Drying out carpeting and flooring is also important and lifting furniture will aid in the drying process.

  • Remove Baseboards & Drill Large Holes In Bottom Of Drywall

Drywall is not only dry, it also acts like a sponge, which means it will wick water high up into the walls where you can't see it because it's covered by paint. The paint also acts as a protective barrier that will keep air from being able to dry out the drywall. Drilling holes in the bottom of the drywall allows air to get inside the walls and dry out the drywall from the side that is not covered by paint. Drilling the holes in the bottom of the drywall also means they will be covered up once you replace the baseboards.

  • Spray A Strong Disinfectant On The Walls

Mold, mildew and bacteria thrive in moist environments. To make sure that you do not have long-term mildew damage, be sure and spray any carpets and walls with a strong disinfectant or anti-bacterial spray. Also keep in mind that many insurance companies will cover flood recovery, but they will not cover mold and mildew damage, since that should have been taken care of in the initial recovery. This is something to consider when deciding whether or not to call in pros to recover from flood damage.

  • Set Up Industrial Fans, Industrial Dehumidifier, & Crank Up The Heat

While regular household fans might be enough to create a cool breeze, they are not powerful enough to create a strong enough wind current to climb up high into your walls. Heat will help water evaporate, and dry air will absorb the water as it evaporates, but you have to then remove the water from the saturated air so it will absorb more moisture, which you do with the dehumidifier. You want to keep doors and windows tightly sealed during this process, so you may want to leave the house while the heat and fans do their work.

Water in your home will create damage if left standing long enough but water in your business has the potential to create even more damage due to the presence of more electronics. For water in your business, you will most likely want to call in the pros to do the water cleanup. Even in your home, however, water cleanup from flood damage can be pricey even if you do all the work yourself. The cost of renting industrial fans and an industrial dehumidifier might be comparable to hiring professionals to do it for you and you can be sure if you hire professionals that it is done properly and does not result in even costlier mold damage.
Visit www.SERVPROmariettawest.com for more information on water damage.

Give us a call at - (770) 428-5467 -

We are proud to serve our local communities:

source:www.SERVPROnorthnaples.com

Water Damage Comes In Many Classifications

10/23/2017 (Permalink)

Rely on SERVPRO of Marietta West to Restore Your Home After a Water Intrusion or Leak

Damage from water can occur from different sources throughout your home. Your kitchen can develop a leak in a water hose leading from a dishwasher or a kitchen pipe under the sink. Your washing machine can overflow, etc. Many people believe that the water caused by these instances is clean, but the EPA reports that “clean water” can carry unhealthy bacteria. Other causes of damage can also be caused by a leaking room, bad weather, or cracks within the foundation.

Water damage is classified into four different classes for proper treatment. If you experience water damage in your Marietta, GA home, restoration experts can determine what is needed in the clean-up efforts. The classification of water damage is based on the effects of the water, the rate of evaporation, and how much moisture is absorbed by the materials in the area. All four classifications involve the following information: 
 
Class One is the least harmful. This damage affects only part of a room, with materials that include particle board, plywood, structural wood, vinyl composition tile, and concrete. 

• Class Two has a fast rate of evaporation. This faster rate means that carpets and cushions are damaged. The seepage of water up a wall is less than 24 inches, and moisture is held within structural materials. 

• Class Three has the fastest rate of evaporation. Damage may come from faulty sprinklers or other ceiling sources that can soak the walls, furniture, carpets, ceilings and the subfloor. A wide-spread water event.

• Class Four requires special water restoration and removal treatment. This classification affects flooring, plaster, stone, brick, crawlspaces, and concrete. 
 
SERVPRO is a leading industry, water remediation service. For the safety of everyone in the home, it is important to distinguish which category of water damage you have. Restoration experts from SERVPRO offer removal services such as sewage clean-up, structure drying, water mitigation, contents inventory and cleaning. Our ASD, applied structural drying technicians, can deal with any type of water problem requiring extraction and restoration. "Like it never even happened."
 
For a quick, professional, water removal service, contact SERVPRO of Marietta West. We are locally owned and operated. We have the expertise and equipment to restore your property properly. Call us today at (770) 428-5467. You can expect an immediate response time 24 hours a day, day or night. 

Locally owned company with national resources, proudly to serving our local community:

Source: www.SERVPROwestpalmbeachfl.com

SERVPRO of Marietta West: Your Experts in Commercial Water Damage Restoration in North Georgia

10/23/2017 (Permalink)

Handle Your Marietta Commercial Water Damage with SERVPRO of Marietta West

If you have recently become a victim of commercial water damage in Marietta GA, you may be wondering what you can do to mitigate your damages. There is a critical period in which certain actions must be taken to preserve as much of your property as possible and to decrease any health risks when water damage has occurred in a commercial space. 

Preparing a Space for Water Damage Restoration

Before you enter your commercial space or any flooded building, you will need to make sure the electrical power to the structure is shut off. You should also be aware that during a flooding event, small animals or reptiles tend to seek shelter inside of buildings. Be prepared to deal with the discovery of wild animals in your space.

Protect yourself from entering any flooded building by wea