What our Customers say...

Water Damage Testimonials

SERVPRO provided good service in restoration of the basement from water damage. Ken did an awesome job managing the project and responding to my requests on specific items. The painters needed to be more detailed oriented to provide good coverage and straight lines on the first time.

I had a water damage in the basement of my house. SERVPRO® took control of the situation. Nichole did an excellent coordination, Austin and Alberto did a professional job of mitigation and the Contents Department, Dubys and the guys did an excellent job with my contents and furniture. Thanks guys!

Brian and Morgan do a great job. They are polite focused and work efficiently. I highly recommend them for your needs.

Oct.2023 We came home from vacation to find a major water leak from a leaking toilet valve. SERVPRO Marietta West was called. They came out promptly. Worked with our insurance State Farm to get the water removal and clean up. The entire team of technicians and crew were very knowledgeable, professional, fast, and efficient. Nathan documented and explained the plan for each day. From water removal to removal of cabinets, carpet, tiles and hardwood flooring. Also had mold removable and an asbestos check. The teams Jacob,Nathan,LaMar,G,Jaylen,Justin, McCaleb,Dustin and Austin worked hard to get our home ready for SERVPRO’s Reconstruction. We highly recommend using SERVPRO Marietta West Services.

My initial encounter was with Jaylan and Brian H. They were first on scene when I had the water damage. They were phenomenal! They stayed as long as it took to get the water mitigation process started. The process was explained concisely so that I knew what to expect. I am so very grateful for their time and help with this horrible experience.

Austin & Stanley were excellent. They were very professional.

Jacob and Austin arrived on time and were so courteous, friendly and respectful. They were professional but also personable. They kept a lighthearted attitude which was so nice when we were dealing with such a mess. They did their job quickly and efficiently. I would absolutely recommend them!!

The SERVPRO team including Brian, Jacob and Stanley, we’re very professional, answered all my questions, and returned to ensure the job was done. Tip of the cap to SERVPRO, though I hope never to need the help again, I would certainly recommend SERVPRO of Marietta to anyone.

SERVPRO was very responsive. I called at approximately 7:00 pm. They stayed until 2:30 am removing water, carpet, padding and baseboards. Very professional organization.

Alvin did a great job! I would recommend SERVPRO of Marietta West to any one who needs water damage restoration.

Huge shout out to Sean for his hard work on Christmas Eve. Thanks a ton man!

I want to thank SERVPRO of Marietta West for coming out to my home so quickly. Dustin was kind and courteous. He listened to the issue and knew what to do. Dustin gave me expert advise as to how he would treat the situation and advise of the follow up. Really great service as I would use Marietta West and refer my neighbors as well!

Office staff is very helpful, technicians are quick on arrival, this company is very reliable and I would recommend to anyone needing their services!

Great company and great people! Highly recommend them.

This is a great company! Quick response and excellent customer service. I had a water damage in my home and they explained to me up front everything that would happen & I felt extremely comfortable with having them in my home.

Great Company!! With awesome staff!! I highly recommend to everyone. They went above and beyond for me. I truly can't say enough good things about their service and expertise.


SERVPRO was great during a stressful time for me. The guys were knowledgeable, explained everything to me as they were working and were very prompt and polite.

We called SERVPRO of Marietta West after discovering our refrigerator had been leaking and water was trapped under our hardwood floor. They responded quickly and dried up the floor within four days. The technician, Karl, was very courteous, professional, and empathetic. He always arrived when he said he would to check on the equipment and moisture level, and took great care not to further damage our home. I highly recommend SERVPRO of Marietta West for your emergency recovery needs.

Woke up to the nightmare of a pipe that disconnected in our hall bath and was currently flooding into our kitchen, garage, dining room, and basement. I called SERVPRO at 1:30 am, and they were there quickly to start clean up. So even though we have just started the process, I was impressed to find a company that would come in the middle of the night to help start the drying process. Dustin & Brian were very professional and friendly.

The past two days we have had the best two service people ever.  Bryan Davis and Carl Sylvester have done their jobs above and beyond.  Very professional and helpful.  We have been told we needed to have our kitchen cabinets not only removed but replaced as removing them would destroy them.  Carl looked at the cabinets and said "No problem!" and he and Bryan removed them and guess what!  The cabinets came out perfectly and are totally reusable and these two saved us the $2,000-$3,000 we were quoted for new cabinets.  They worked hard all day, never stopped for a break and were pleasant (and funny) all day long.

I hope you not only give them some sort of a commendation but how about a raise?  A bonus?  That would make my husband and I very happy.  And when the time comes for your folks to come back out and finish this job, please send these two.  You may have many fine workers but I doubt you have any better than these two.  A great team.

These guys have been an amazing team that not only help with the restoration of your home but are also people that help when you are in a bad situation like grieving the loss of a loved one. They even went to bat with the insurance company on my behalf. I will always refer people to SERVPRO as they have been my saving grace.

I would like to compliment Jacob and D'Anthony on going above and beyond. They were very nice and polite but, best of all they where able to calm me down while it was practically raining in my home. SERVPRO of Marietta West has some awesome employees and my experience working with them was superb. Great job all the way around!

Jose, Ryan, and the rest of the SERVPRO team have been kind, hardworking, and very professional through this entire process. Thank you!!

We had a great experience working with SERVPRO of Marietta West! Mandy and Steven were very knowledgeable and professional. They explained the drying out process thoroughly and instilled in us a great deal of confidence that we called the right mitigation company.

When we called SERVPRO of Marietta West around 7 pm, Steven showed up promptly, thoroughly check our house for water damage, and on top of it all had a great attitude and work ethic. He documented his work with great attention to detail, which came in handy down the road when working with our insurance company. The office staff was very helpful by providing documentation to the insurance agency and was always available via phone or email.

I would recommend SERVPRO of Marietta West to any home owners in the Marietta or Kennesaw area, that need of a good, reputable, and reliable water restoration company! 

Allen was very professional and prompt. Very good at his job!

Great Customer Service!

Great service and understanding in such a time of need

Annibel is wonderful. He does great work!

They took their time to investigate everything for possible water damage- Fantastic!!

David was awesome! Very courteous and professional, the whole process was a pleasant one.

Great job

Very nice young man. Very Personable and thorough.