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Making Your Marietta Home Whole Again After a Fire

8/3/2018 (Permalink)

In addition to being physically and emotionally draining, home fires are typically financially taxing. Of course, your family’s health and safety are your first priority, but over the weeks and even months that follow, you will need to take some practical steps to recover your financial well-being. This is where SERVPRO of Marietta West can help lift the burden of both emotional and financial stress. Our trained professionals help family recover precious belongings, family heirlooms, and critical documents every day.

Here are some prudent steps you can take once everyone is safe and you are ready to start the recovery process:

    • Contact your insurance agent as soon as you can to report how, when, and where the damage occurred. 
    • Be prepared to provide a general description of the damages (a list/photographs of damaged or lost items are helpful in most cases).
    • Do not through away items you plan to claim without discussing it with your agent or adjuster.
    • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
    • Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork.
    • If electricity is off, empty freezer/refrigerator completely and prop doors open to help prevent odor.
    • Leave system off until a trained professional can check the system;Change HVAC filters once system has been checked.
    • Don't attempt to wash any walls or painted surfaces without first contacting trained professional.
    • Don't attempt to shampoo carpet or upholstered furniture without first consulting trained professional.
    • Do not attempt to clean any electrical appliances (TV set, radio, etc.) that may have been close to fire, heat or water with out first consulting an authorized repair service.
    • Do not consume any food or beverages that may have been stored close to fire, heat or water, as they may be contaminated.
    • If ceiling is wet, do not turn on ceiling fans. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.
    • Don't send garments to the dry cleaner. Improper cleaning may set in smoke odor.

Call SERVPRO of Marietta West for all of your fire restoration needs (770)428-5467

If you found this article useful, check out our related blog "Fire Damage: What To Do Until Help Arrives"

For more helpful advice, our friends over at the American Red Cross have published this guide - Disaster Recovery: A Guide to Financial Issues.

You many also find some helpful direction in replacing vital documents after a disaster below:

 Driver's License: Georgia Department of Motor Vehicles (or appropriate state issuing authority) 

Government Issued ID: Contact the issuing authority

Insurance Policies: Your insurance agent or company

Military Discharge: Department of Veterans Affairs, Papers 1-800-827-1000 or TDD/TTY 1-800-829-4833

Passports: Visit State Department website

Birth, Death, Marriage and Certificates: Georgia Bureau of Records (or appropriate state issuing authority)

Social Security or Medicare Cards: Visit www.ssa.gov or your local Social Security office or 1-800-772-1213 or TDD/TTY 1-800-325-0778

Credit Cards: The issuing financial institution, as soon as possible

Titles to Deeds: Records department of the area in which the property is located

Stocks and Bonds: Issuing company or your broker

Wills: Your attorney

Income Tax Record: The IRS center where filed, your accountant or 1-800-829-1040

Citizenship Papers: Bureau of Citizenship and Immigration Services, 1-800-375-5283 

Mortgage Papers: Lending Institution

Cleanup and Restoration your Flooded Basement with SERVPRO of Marietta West

7/30/2018 (Permalink)

Too many homeowners have descended their basement steps to find a pool of murky water. Water follows the path of least resistance, finding cracks and holes through basement walls. Flooding can often be attributed to insufficient drainage around basement walls, heavy rains, a faulty sump pump, or a combination of these factors.

SERVPRO of Marietta West Professionals are highly trained in water damage restoration including basement and crawlspace flooding. They have the experience, expertise, and equipment to remove the water and dry your basement properly. Their water removal and drying process emphasizes monitoring and documentation to validate your property is dry.

  • 24 Hour Emergency Service
  • Faster to Any Size Disaster
  • Highly Trained Water Damage Restoration Specialists
  • Locally Owned and Operated

Basement Flooding? Call Us Today SERVPRO of Marietta West (770) 428-5467

Locally Owned Company with National Resources

As a locally owned and operated business, SERVPRO of Marietta West is strategically located to respond quickly to your water or flood damage event. When a major flooding event occurs, we can call upon our national network of 1,700 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

We are proud to serve our local communities:

24 Hour Emergency Water Removal Service

Basements can flood day or night, on weekends and even holidays, and that’s why SERVPRO of Marietta West Professionals offer 24 hour emergency service, 365 days a year. You can expect an immediate response time, day or night.

Faster to Any Size Basement Emergency

Immediate action is crucial when dealing with flooded basements. With over 1,700 U.S. and Canadian Franchise locations, SERVPRO is strategically positioned to be faster to any size water emergency.

Highly Trained Water Restoration Specialists

As water damage specialists, SERVPRO of Marietta West Professionals have the expertise and advanced training that enables them to get your basement dried properly and any affected belongings cleaned and dried. They use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. Learn about water damage training/certificates.

Why Choose SERVPRO of Marietta West

7/18/2018 (Permalink)

Insurance agencies and adjusters have an obligation to keep the cost of claims low while still delivering the level of coverage outlined in your particular policy. SERVPRO of Marietta West is uniquely qualified to help you through a water, fire, or mold claim and understands your situation. We can help your insurance agent and adjuster keep claims cost down while still providing the best service possible to our customers. 

Emergency Response to Claims

Restoring property is the SERVPRO's first priority. Customers appreciate immediate response and regain control of the hectic situation that a home insurance claim can cause, and your insurance company will know everything is being done to limit the damage through industry leading trained professionals that document the work preformed.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO Franchise Professionals make sure pretesting is completed on every loss to determine restorability. This process helps insure that the restoration process is runs smoothly, efficiently, and in a timely manor. After all SERVPRO of Marietta West's goal is to get our customers back into their homes or businesses with as little disruption as possible. By adhering to this principle we can provide great customer service while maintaining both effective and economical options to your adjuster and agent.   

Claims Inventory Service

SERVPRO can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss
    • Detailed Estimate
    • Digital Loss Photos
    • Scanned Forms and Paperwork
    • All delivered by email or hard copy
  • On-line Access to All Files
    • New Assignments
    • Pending Jobs
    • Completed Jobs
  • Informative Reports to Improve Results
    • Job Cost Data
    • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to Franchise Professionals and Insurance Clients at our state of the art IICRC Approved Training Facility

Vendor Qualification Compliance and Professionalism

If you call SERVPRO of Marietta West, we will use only qualified vendors to service your home or business. This is a commitment we have made to insurance providers which results in:

  • A locally owned company with the backing of national call center to achieve prompt handling of claims and 24/7 customer service
  • Implementation of best practices and job process programs
  • National Accounts qualification criteria and annual compliance checks
  • Crew and vehicle standards
  • File documentation requirements
  • Quality assurance program

Serving Adjusters and Their Clients

A SERVPRO's job is to reassure the customer, perform quality service and to report to both you and insurance adjusters quickly. An Adjusters job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save adjusters time so that they can focus on priority files, while having complete control of every loss they are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to them within hours. 

Hard-earned results have made SERVPRO the leader in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results which contributes to insurance company's customer retention and competitive advantage.

Call SERVPRO of Marietta West (770) 428-5467

Whether you are an insurance professional or property owner, SERVPRO of Marietta West has proven itself to be your most reliable and trusted restoration company in the Marietta area.

Proud to have served the following areas for 13+ years:

Why Kennesaw Restaurants Are More Susceptible to Water Damage than Other Businesses

6/26/2018 (Permalink)

Commercial Why Kennesaw Restaurants Are More Susceptible to Water Damage than Other Businesses Call the pros at SERVPRO Marietta West! Performing emergency water restoration services for all of Kennesaw and Marietta sense 2005!

Restaurants typically have the highest water consumption of any class of business, leading not only to increased bills but also greater risk of water damage.

Kennesaw restaurants experience small-scale water damage on a much more frequent basis than other local companies, causing minor but still troublesome headaches for the unprepared. While SERVPRO can help with mitigation and restoration services to keep the real impact on your business to a minimum, you should be prepared for the most common issues you may find yourself facing. 
 
Clogged Drains 
Whether it is in the restroom or the kitchen, clogged pipes and drains have the potential to cause a lot of water damage to your Kennesaw restaurant very quickly. While establishments with timed faucets are typically resistant to these disasters, troubles can still arise due to carelessness or malfunction. Overflowing sinks and drains spill high volumes of water on the floor, causing permanent damage to flooring materials if not properly drained or cleaned up. Should this issue arise, be sure to shut the water off quickly to prevent further harm. 
 
Burst or Torn Water Lines 
Whether the water line is in the structure or an appliance, rips, and holes in pipes and tubes commonly create uncontrollable disasters. While aging kitchen equipment tends to be at the greatest risk, accidents can happen to even the newest and most premium appliances. Be sure to have sealant on-hand to patch up leaks quickly, and contact SERVPRO or an equipment technician as needed for further fixes. 
 
Flooding 
Serious flooding can happen to restaurants either from natural disasters or major water leaks, such as a busted water main. When this happens, a fast call to SERVPRO is critical, as calling us without delay ensures that we can find and repair the issue in a timely fashion and mitigate as much damage as possible. These cases typically develop into lengthy, more challenging restoration processes, especially if we experience additional delays in the mitigation process. Our ERP, Emergency READY Profile Plan can help prevent, or at least mitigate, fire or water damage from closing your restaurant.
 
SERVPRO of Marietta West helps local businesses to survive and overcome even the worst disasters and damages. To enlist our aid, call us around the clock at (770) 428-5467.

Water Resulting in Mold Growth Happens Fast

6/13/2018 (Permalink)

When water intrudes into your property, mold growth can start in as little as 48 hours.

Consider the following mold facts:

  •  Mold is present almost everywhere, indoors and outdoors.
  •  Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  •  Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce toxins harmful to humans and pets.
  •  Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise the mold may return.
  •  Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  •  Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

Call SERVPRO of Marietta West for a quote for mold remediation (770) 428-5467

Marietta's Emergency Water Damage Restoration Service

6/13/2018 (Permalink)

When every minute counts and customer satisfaction is critical, you want experienced people you can rely on!

Emergency flood water damage restoration requires urgency and skill. Trained and certified to the highest standards in the industry, our professionals respond immediately – 24 hours a day, 7 days a week – mitigate loss and meet every challenge with professionalism, reliability, compassion and respect.

SERVPRO of Bartow Count provides 24-hour water damage restoration service in:

Recognizing that water damage causes a devastating setback to families or businesses; we do whatever it takes to give back that sense of security with minimal disruption. Our recovery and restoration process is aimed at property and people. We offer water damage repair solution; you can rely on to minimize the impact of flooding and water damage.

Take a Moment to Consider

Our commitment to customer excellence includes you, which means that you can expect effective, ongoing communication and reporting from us. We understand your requirements. We will provide a complete estimate within 24-48 hours.

SERVPRO of Bartow County offers the following emergency water damage restoration services:

  • Emergency water extraction
  • Removal and containment of odor caused by mold and mildew
  • Drying and dehumidification
  • Emergency Commercial Water Damage Restoration Service Available
  • Fully Licensed & Insured Commercial Water Damage Restoration Contractor
  • Expert Certified Commercial Water Damage Restoration Professionals

Call us immediately at (770) 428-5467 for water damage restoration services in Marietta.

Are the people cleaning up your property certified in mold cleanup?

6/8/2018 (Permalink)

What Does It Mean for a Company To Be Certified in Mold Cleanup?


When you have a mold problem in your Kennesaw, GA home, you need to act quickly. If you don't already have a residential mold remediation team, you need to find a reliable company. As you search for a professional, you may find that some companies are certified mold cleaners while others aren't. Is this certification simply justification for a company to charge you more money? Actually, working with a certified mold remediation crew can be a big benefit for you.


Expert Knowledge
A mold certification from the Institute of Inspection Cleaning and Restoration Cleaning means the professionals have proven knowledge of mold remediation and cleanup. The crew would have passed a test proving they understand mold cleanup, which encompasses the following:

• How to contain a colony
• How to meet legal requirements
• How to use safety gear to reduce contamination
• How to find hidden mold growth

When you work with a certified team, you can feel confident that they will know how to get the job done correctly.


Insurance-Provider Approved

Not only can you feel confident working with a company that has certified mold knowledge, but your insurance provider may also feel better about the situation. Depending on your policy, some of the mold damage remediation may be covered by your insurance. This means you need to follow the stringent guidelines set up by the provider to ensure the work can be reimbursed. Insurance providers prefer working with companies that are certified in mold cleanup because they know the right steps are being taken to address the fungus growth.


State Approved 

Some companies in this industry may work without a proper state license. This may allow them to charge less money for the remediation, but it also means you may be legally and financially liable should anything go wrong. In order to become certified, a company has to be properly licensed.

Going through the cleanup process after discovering fungus growth can be hard. When you work with a certified mold expert, however, you can feel confident that you're getting sound advice and service.

For more information call 

(770) 428-5467

or please visit us at www.SERVPROmariettawest.com

What to Do After a Commercial Fire Disaster in Marietta, GA

5/25/2018 (Permalink)

Commercial What to Do After a Commercial Fire Disaster in Marietta, GA If your commercial facility is in need of fire restoration call SERVPRO of Marietta West (770) 428-5467

A sudden fire in your business or commercial premises can be shattering and overwhelming. It may set you back in terms of infrastructure and revenues.

However, even in the face of such disaster, all is not lost. It is possible to restore your business premises back to its original state through commercial restoration services.

Commercial restoration is preferred to rebuilding as it saves you time and resources. You won’t have to buy most of your furniture and equipment again. Instead, a simple cleaning and a little restorative work should have them looking new and fresh.

Even when the fire damage is extensive, your property can still be salvaged through commercial restoration.

5 Things to Do After Commercial Fire Damage

What do you do after the fire trucks have left and you’ve ensured the safety of all your employees? What is the roadmap to normalcy?

1. Protect Yourself Before Entering the Building

If the fire department has allowed you to re-enter the building, make sure that you wear a mask to prevent smoke and other hazardous gases from entering your lungs.

It is also recommended to wear gloves to protect your hands from injuries and other dangerous materials.

2. Prevent Further Damage

Even after the fire is put out, damage can still continue. The water left behind by the firefighters can still destroy your furniture and other commercial items as well as promote mold growth.

If possible, remove all undamaged items such as documents, computers, and equipment from the building to a secure place to prevent them from further damage or possible looting.

3. Collect the Damage Information for Your Insurance

Your insurer will ask for a detailed list of inventory for all the damaged commercial items. You should, therefore, take clear photos and videos of the damage and make a list of all the destroyed items and structures. This will help you to get the most out of your insurance coverage while providing proof.

4. Call a Professional Commercial Restoration Expert in Marietta, GA

After a fire disaster, the fastest way to get your business up and running again is hiring a professional restoration company to clean and restore your building.  Here are the steps taken to restore your business premises:

  • Damage assessment: This involves examining the extent of the damage. You will receive a comprehensive report and plan on commercial restoration after the assessment.
  • Elimination of smoke odor: After a fire disaster, your commercial premises will need a breath of fresh air. With the use of top-of-the-line industrial dehumidifiers and the best air movers, restoration experts will completely eliminate the smoke odor.
  • Soot removal: After a fire, the walls and ceilings of your building are likely to be covered in soot. Removing soot from surfaces on your own can be daunting. Restoration experts have the right products and tools for the job. Not a single stain will remain. When soot is properly removed, it will help prevent the growth of mold after the restoration process.
  • Repaint, Repair, and Restore: Finally, the restoration company will repaint the walls and make quick fixes to get your commercial building operational again.

5. Initiate an Arson Investigation

If you don’t know the cause of the fire, it is always recommended to conduct an arson investigation to determine what or who started it. This information can be vital during the insurance claims process.

And if the fire was started by a particular person intentionally or due to negligence, you can press charges and get help in property repair and restoration costs.

Talk to SERVPRO for Quick and Top-Notch Commercial Restoration in Marietta & Kennesaw

After a fire disaster, there are so many things that need to be done to get your business up and running again. You need to make new purchases, coordinate claims, prepare to move back in, contact your vendors and customers, and so many other things.

SERVPRO understands the stressful and traumatic process you are going through. That’s why we are dedicated to restoring your commercial property in the shortest time possible. We have highly skilled technicians and state-of-the-art equipment to restore your building to its pre-fire conditions.

Our major aim is to always meet and even surpass our clients’ expectations. In case of a fire disaster, do not hesitate to call us right away.

How Storms Damage the Roof of Your Business in Smyrna GA

5/25/2018 (Permalink)

Storm Damage How Storms Damage the Roof of Your Business in Smyrna GA SERVPRO of Marietta West is here after any size storm to make your home or business "like it never even happened"

The roof of your commercial facility or business is important. A well-maintained roof promotes energy efficiency and protects the building from the elements. When the roof withstands damage, the integrity of the building is affected. If a storm damages your roof, SERVPRO of Marietta West is the company to call for cleanup and restoration.

Surveying Your Roof After a Major Storm

Commercial and residential property owners should have their roof inspected after major storms. High winds as well as heavy rains and hailstones can damage a roof in many ways. They can cause shingles to blow off individually or in full patches. Tree limbs can fall onto the roof to leave a hole in the structure. We do not advise you to climb onto the top of the building on your own because of the high elevation and steep incline of most roofs. If you believe that your property has been damaged by a storm, you should contact a professional for an assessment.

What We Can Do to Recover and Restore Your Property

Our staff is highly trained in property damage restoration. SERVPRO’s Corporate Training Facility ensures we are always up to date on the best techniques to get your home or business back in shape after a storm. Regular IICRC industry certifications, means we have the knowledge as well as the equipment to restore your property. We clean the damage the storm left behind, and this includes on the interior or exterior of your building.


Severe weather is unfortunately common in the North Georgia area, and it can cause significant damage in a very short period of time. SERVPRO of Marietta West is available to respond to requests immediately after a major storm. We can begin the restoration and cleanup process quickly so that you can more easily move past the current issue and protect your property.

Protect Your Home From Water Damage When Your On Vacation

5/21/2018 (Permalink)

Water Damage Protect Your Home From Water Damage When Your On Vacation Call SERVPRO of Marietta West (770) 428-5467

Lots of things can go wrong in your home while you’re on vacation, most commonly leaks and water damage. Read our steps below to learn how to help prevent and reduce the risk of water damage when you’re away:

Check for Leaks

Before you leave on vacation, be sure to check around your house for any leaks. Pipes under sinks, your water heater, anything resembling rust, cracks, or other damage. It’s important to check the seals around your windows and the exterior of your home as well. If you find any leakage, be sure to fix it right away so everything can be repaired and in good condition before you leave.

Inspect Appliances

Important appliances such as your dishwasher, washer/dryer, and refrigerator are all connected to your home by hoses. If these hoses are damaged in any way, they can cause major water damage to your home. Inspect your appliances and, if needed, replace their hoses prior to leaving on vacation.

Clean Your Gutters

Cleaning leaves and other debris out from your gutters before taking a vacation is an easy way to prevent potential blockage and build up. To learn more about the advantages of clean gutters, click here.

Turn Off the Water

Whenever you leave your home for an extended period of time, it’s important to turn off the water main and make sure the pipes are completely drained. This will stop any water from continually leaking in your home while you’re away. Simply run the water and flush your toilet after you turn off the water.

Have Someone Check on Your Home

Coordinate to have someone come over and check on your home while you’re away. Having a friend, neighbor, or family member keep an eye on your property can help keep it in good shape, and they can notify you immediately if something goes wrong.

With these tips, you can truly enjoy your vacation with the peace of mind that your home is safe from any potential water damage that could occur in your absence. If your home does suffer from water damage, call our team at SERVPRO of Marietta West. We can help remove, repair, and restore any damage to your home.